Name: Holiday Inn Norwich City by IHG
Address: Carrow Road, Thorpe Hamlet, Norwich, South Norfolk District, England, United Kingdom, Norwich, Norfolk, GB
Price range: $74–$220 per night
Rating: 8.48

What guests think

At Holiday Inn Norwich City by IHG, travellers praise friendly staff, a handy spot by Carrow Road and the train station, and clean, spacious rooms, while noting dated decor, occasional noise, and issues like weak showers or unreliable air conditioning.

Breakfast is often described as tasty and varied, though dinner and room service can be limited, slow, or average. Parking is paid and sometimes confusing or limited, and recent refurbishments or lift outages disrupted a few stays. Expect a convenient base for Norwich and matchdays with warm service, plus some wear and occasional maintenance niggles.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is paid and can be limited or confusing; public-area refurbishments and occasional lift outages affected some stays. Bar and restaurant were available, but during works or busy nights service or availability was reduced.

Related guest reviews

2

Ajmal

Jun 22, 2024

·

Stayed 3 nights

The hotel has no parking , not even to drop the passingers because there is a bus stop right in front

8

Anne-Marie

Feb 12, 2024

·

Stayed 1 night

Large room, comfortable beds. Reception and bar staff friendly and helpful. They are renovating the building so have to enter through an emergency exit at the back of the building. Not that much of a problem though. My only complaint is that house keeping use the guest lifts when moving between floors. Meaning when your trying to use them in the morning you have to wait whilst they put all their equipment in and out of the lift with little space for you to get into the lift. This happened twice to me and the second occasion I ended up travelling up and down in the lift because i couldn't get to the lift button and the maid didn't have the curtesy to press the lift button for the ground floor. Really annoying.

10

Clive

Sep 16, 2024

·

Stayed 2 nights

Car park was to small outside hotel . The other side car park layout, not good, spaces too close, layout again very poor.

4

Andrew

Feb 4, 2024

·

Stayed 1 night

Dont bother staying until after March 2024. Bar area going through major refurbishment, no public area toilets, limited bar, restaurant facilities.

8

Dave

Jun 6, 2024

·

Stayed 2 nights

Buffet breakfast was amazing. Parking is a bit iimited.

8

Dawn

Apr 17, 2024

·

Stayed 2 nights

This hotel is within a few steps of Norwich Football Club with ample parking. The hotel appears to have been refurbished in the public areas and was very appealing. The rooms were a bit dated but large and comfortable. Shower was over the Bath which I don’t personally like. We ran into a few issues which could easily be corrected by some staff training. The team were not well informed on the times for food service or room service. The room service menu on the internet was very different from the actual menu. The service late at night was very poor and we waited a long time for very disappointing food. We have advised the hotel so hopefully these issues have been corrected.

8

Janice

Jul 15, 2025

·

Stayed 8 nights

Nice hotel, located very close to the station which is very convenient to get around. Staff are friendly - nice lobby area to chill and have a drink. Room size is good. My only negative was the one lift not working my entire stay which was frustrating only having one lift in use - caused a lot of congestion - never saw any work happening to fix it. A/C was an issue in the room. I suggest they eventually upgrade the bathrooms to have proper showers and not showers in a bath - that is not safe and not conducive for old people. Despite this I would definitely stay at the hotel again when I return to Norwich.

10

Russell

Apr 28, 2025

·

Stayed 1 night

I am increasingly impressed by Holiday Inn. Nice decor and comfortble bar. Good sized, well equipped room and excellent reception and check out process. Monica and Tetsyna were both welcoming and helpful. The hotel has good parking , walking distance fromt the station and restaurants - and next door to the football ground.

8

Majid

Apr 19, 2025

·

Stayed 2 nights

Parking was not well signposted, and had pay £280 instead of £265 according to booking, don’t know why?

8

Jan

Aug 13, 2023

·

Stayed 2 nights

Lovely staff. Car parking charge excessive.

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Cleanliness

Most guests found rooms and public areas clean, with several noting spotless stays. A minority reported bathroom mould, drainage problems, or occasional housekeeping lapses.

Related guest reviews

4

Manjula

Aug 20, 2023

·

Stayed 2 nights

Room was dirty, not cleaned properly. Drawers had Tampax pack, tobacco pouch, and other rubbish still in them from previous guest, maybe longer. Towels left near toilet and not on towel rail or in cupboards. Mentioned to reception, and they had rubbish removed. Plug sockets didn't work. Electrics had tripped. Could explain why housekeeping didn't clean room properly. In the end reception did give discount. But would rather pay full price for better housekeeping and clean room.

2

Jonathon

Aug 24, 2025

·

Stayed 2 nights

Proximity to the train station is quite nice and the staff were very friendly. Unfortunately, I can’t recommend this hotel because the room itself was not well maintained. There was black mould growing in the shower because it wasn’t properly sealed. I also couldn’t find a pillow that was very comfortable. But the most frustrating part was there was an intermittent and very loud rumbling sound in my room that kept me awake almost the entire night. I turned off my AC but that didn’t stop it. The concierge said that normally they’d switch my room, but that night there was a football game in the nearby stadium so they were fully booked. I was offered earplugs, but I’d already tried earplugs and I could still feel the vibrations in my bed; I was also worried that if I wore earplugs I’d sleep through my alarm (the only power outlet where my phone could charge was on the other side of the room) and I had a train to catch the next morning. It’s fair to say that I haven’t ever had a worse sleep in a hotel. The staff were polite and accommodating, but they were limited by substandard facilities. I thank them for their efforts, but I likely won’t be staying here again.

6

Kieran

Sep 20, 2025

·

Stayed 1 night

Great stay but the shower flooded due to blocked drain and flooded the room

8

Martin

Aug 19, 2025

·

Stayed 6 nights

We only had breakfast at this Hotel, which was excellent mostly! We didn't like the 9-30 finish during the week. Some hotels serve food much later. Unfortunately I couldn't walk to Norwich because I couldn't walk that far and my friend had to drive each night. Not a problem. I'd like to mention a receptionist called Eva because she was extremely helpful finding another room with an accessible bathroom. Not only that but my friend had an adjoining room. Although the shower flooded the first time I used it! This was pretty dire but maintenance did a great job sorting it out. I presume there was a blockage in the outlet. Re the beds. I wasn't totally comfortable because of the fractures in my spine. We couldn't understand why there were no single beds anywhere in the hotel. Again not a problem, just an observation. I definitely recommend this hotel but recommend you ring beforehand and speak to Monica the Reception Manager to ask any questions you may have. I found that most helpful.Norwich is a good base for travelling around, which we thoroughly enjoyed. This review is from Philippa Dean NOT Martin Dean, my husband because he died in 2023

10

Paul

Sep 17, 2025

·

Stayed 2 nights

Had a lovely two night stay, room was very clean, staff was friendly and helpful and breakfast was hot and great choice of food to choose from.

10

Lee

Aug 25, 2025

·

Stayed 2 nights

Staff were so so friendly and the Hotel was spotless

10

Mark

Jun 28, 2025

·

Stayed 1 night

First class full length bath with good handgrip and large swing away shower screen. Bedroom large with good beds and very well cleaned. Breakfast extensive choice. No complaints

8

Rachael

Oct 30, 2023

·

Stayed 1 night

All good and value for money, bathroom had some black mould, a flashing light and the corridors smelt stale. Overall could do with a bit of an update but like the location 😊

10

Lyn

Nov 4, 2025

·

Stayed 4 nights

Staff were excellent. Room very clean. Good breakfast. 10 minute walk to the nearest restaurants and train station, and a 20 minute walk into the town centre.

10

Kenneth

Jul 12, 2025

·

Stayed 2 nights

It was a great experience and we enjoyed the cleanliness and spacious room. Everything was up to standard.

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Rooms

Rooms are generally spacious and comfortable with popular pitch views, but many note dated decor and fixtures. Noise, weak showers, and unreliable heating or air conditioning recur, and some beds or pillows were uncomfortable.

Related guest reviews

6

Julie

Jul 5, 2025

·

Stayed 1 night

Room was clean but road traffic was a bit loud at night and one of the lifts was out of order.

6

Craig

Apr 28, 2025

·

Stayed 1 night

Uncomfortable mattress

10

christian

Jun 28, 2024

·

Stayed 1 night

Air conditioning in room was very poor it didn’t work very well in the night. The only reason I booked this hotel was because of air conditioning stated on hotels.com.

2

Kevin

Mar 9, 2025

·

Stayed 1 night

Constant road noise throughout the night, unable to sleep. We requested a room change to the back of hotel, but was told that was even nosier due to Norwich Stadium overnight pitch maintenance. If you want to sleep stay somewhere else.

10

Christopher

Sep 29, 2025

·

Stayed 1 night

Room had amazing view into Carrow Road (Norwich City grounds), was really comfortable and was close to a small shopping centre with several choices. Staff were super helpful and friendly. Breakfast was really good, best buffet style I've had in a while with it all tasting perfectly cooked and fresh. Not too far from city centre by car/taxi but away from the hustle and bustle of it. Would definitely stay here again.

10

Imran

Aug 26, 2025

·

Stayed 3 nights

Amazing location in Norwich attached to the stadium. Real estate is large and room was very spacious. Two double beds ideal for family. TV could be improved in size and age. Shower fixture good quality but again could do with an upgrade. Breakfast was great even when busy, credit to the staff and the capital spend. Please keep going

8

Mike

May 26, 2025

·

Stayed 1 night

Very nice hotel with good-sized rooms. Exceptionally clean and comfortable. But the window was sealed shut with sticky tape and the bathroom plumbing was a bit tired.

8

Janice

Jul 15, 2025

·

Stayed 8 nights

Nice hotel, located very close to the station which is very convenient to get around. Staff are friendly - nice lobby area to chill and have a drink. Room size is good. My only negative was the one lift not working my entire stay which was frustrating only having one lift in use - caused a lot of congestion - never saw any work happening to fix it. A/C was an issue in the room. I suggest they eventually upgrade the bathrooms to have proper showers and not showers in a bath - that is not safe and not conducive for old people. Despite this I would definitely stay at the hotel again when I return to Norwich.

10

Victoria

Dec 16, 2024

·

Stayed 2 nights

We had a great 2 night stay in a pitch view room. The room was comfy and clean and a great view of the pitch. Beds were very small and not the comfiest. Hotel was in a great location and with onsite parking. Chargeable but as expected for town centre. Breakfast was great with plenty of choice. Will definitely be back (maybe for a bigger bed/room)

4

R

Dec 9, 2024

·

Stayed 1 night

The shower in our room was terrible. It barely dribbled out of the shower head and was very difficult to set the temperature as it kept fluctuating between red hot and freezing cold.

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Service

Service is consistently praised as friendly, welcoming, and professional, with efficient check in and problem solving. A few guests experienced slow responses, poor communication, or a last minute cancellation.

Related guest reviews

10

Robert

Sep 21, 2025

·

Stayed 2 nights

Wonderful reception staff, extremely helpful

10

LJ

Sep 23, 2024

·

Stayed 1 night

Delightful young lady on reception in the afternoon Made us welcome. Explained how to find lift, and where to find the restaurant. Booked us a taxi for our evening out. She was still on duty when we returned that night, and at breakfast next day. Still friendly and cheerful. Friendly staff on duty in the restaurant at breakfast.

6

Glen

Jan 10, 2025

·

Stayed 4 nights

Rooms are comfortable enough but I had an issue with the heating not working in my room. Communication only happened regarding this when I chased it up, and whilst the problem was eventually rectified not a word of apology from any members of staff I talked to. Disappointing.

10

Christopher

Jun 13, 2025

·

Stayed 1 night

The receptionist was very helpful at check in., as we're all the staff in the restaurant too

10

Lyn

Nov 4, 2025

·

Stayed 4 nights

Staff were excellent. Room very clean. Good breakfast. 10 minute walk to the nearest restaurants and train station, and a 20 minute walk into the town centre.

8

Evangelos

Jul 21, 2024

·

Stayed 2 nights

Incredible service. Everyone was very polite. Room condition was average and the sound proofing is bad. No maintenance on windows. When another room lets they door close our entire room shook. It was still a good stay thanks to the politeness of the staff. Best service ever.

8

Dawn

Apr 17, 2024

·

Stayed 2 nights

This hotel is within a few steps of Norwich Football Club with ample parking. The hotel appears to have been refurbished in the public areas and was very appealing. The rooms were a bit dated but large and comfortable. Shower was over the Bath which I don’t personally like. We ran into a few issues which could easily be corrected by some staff training. The team were not well informed on the times for food service or room service. The room service menu on the internet was very different from the actual menu. The service late at night was very poor and we waited a long time for very disappointing food. We have advised the hotel so hopefully these issues have been corrected.

6

Qihua

Oct 21, 2025

·

Stayed 5 nights

Overall, it is not too bad, but there are still some issues, which I communicated with the hotel as they requested before submitting this review, but they didn’t reply me for a week - what is the point for the hotel to ask me to give a very high score and communicate with them if there is any issue without even reply to me. Very disappointed. Firstly, I encountered an issue with the water pressure in the sink. The flow was extremely low, making it difficult to use effectively. Additionally, I found that the hot and cold water could not be mixed properly, which further complicated things. Secondly, I noticed that complimentary bottled water, which was previously provided daily during my stays, was no longer available.

10

Paramjit

Feb 28, 2024

·

Stayed 4 nights

The Holiday Inn Norwich City is conveniently located, staffed by excellent, friendly and professional staff. the rooms werespacious, comfortable, clean and - most importantly - exceptionally quiet. All this made for a wonderful stay.

2

Tasha

Aug 2, 2025

·

Stayed 1 night

Room was cancelled 3 days before travel with no reason given. Very poor service.

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AI-generated summary based on recent guest reviews

Location

Right by Carrow Road and close to the train station and Riverside eateries, with a 15–20 minute walk to the city centre. Some found it a bit far or noisy around stadium activity.

Related guest reviews

8

MR R D

Oct 22, 2023

·

Stayed 5 nights

It's handy for the railway station (and the soccer ground if you were going to a match). But it's not right in the city centre, although a pleasant riverside walk The staff are friendly and efficient. The rooms are very spacious and well appointed for the price. I'd stay there again if I were planning to break in Norwich (which is perhaps the ultimate test of a hotel).

8

Gail

Jul 8, 2025

·

Stayed 3 nights

This hotel is well situated for walking to Norwich town centre. It is also next to Norwich Football stadium. It is easy to get to Norwich and Norfolk Hospital from the hotel, it’s about a 20 min drive or 30 min by bus. Visiting someone in the hospital was the purpose of my stay. There are a number of restaurants and other amenities along the Riverside, to cater for all tastes, which is a short walk (5 min) from the hotel. The hotel lobby was clean and tidy. All of the staff I came into contact with were friendly and helpful. Parking at the hotel is odd. If all of the parking spaces at the front of the hotel are taken there are designated parking spaces for hotel guests in the Norwich Football stadium car park but it is slightly unclear how many spaces there are for hotel guests. The room we were in was clean and tidy and spacious. The bathroom was also clean and tidy but could benefit from being freshened up. All in all this hotel was very central for my stay and I would recommend it as a place to stay. Although I have no idea what it would be like on match days.

8

gary

Oct 5, 2025

·

Stayed 1 night

A bit of a trek to walk into town. Joins Norwich FC. Not much immediately around hotel

10

Jose Rafael

Nov 1, 2025

·

Stayed 1 night

Good quality hotel well located next to the football stadium and 20 min walk from the city centre. Good spacious room, clean a good bathroom. Nice bar and the English breakfast was delicious.

10

DAVID

May 4, 2025

·

Stayed 1 night

Excellent hotel 10 min from the station

8

MAHESH

Aug 29, 2024

·

Stayed 2 nights

Bit away from city centre but calm and quiet.

10

Jack

Apr 6, 2025

·

Stayed 1 night

Great location.

8

Chris

Jan 5, 2025

·

Stayed 1 night

Good hotel as a base to go to football or shopping in Norwich. Decent breakfast,room comfy and quiet, and a reasonable price. Not a place for luxury,and no great views ( unless you like seeing a football pitch!) but had everything we needed.

10

Esther

Dec 15, 2024

·

Stayed 1 night

Great location and within walking distance of the City. Close to a great retail park with shops and restaurants. Easy onsite parking and an excellent breakfast. Morrisons next door which was really convenient.

10

Steve

Mar 23, 2025

·

Stayed 1 night

One night in the hotel, convenient for the city center but also very quiet.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently rated very good with a wide selection. Dinner and room service feedback is mixed, citing limited choice, slow or unavailable service, and occasional average quality, though some meals were enjoyed.

Related guest reviews

10

Nicholas

Dec 31, 2024

·

Stayed 1 night

Excellent value and lovely staff. Great food in the evening, but we found the breakfast a bit disappointing.

10

Jose Rafael

Nov 1, 2025

·

Stayed 1 night

Good quality hotel well located next to the football stadium and 20 min walk from the city centre. Good spacious room, clean a good bathroom. Nice bar and the English breakfast was delicious.

8

Ian

May 5, 2025

·

Stayed 2 nights

Poor quality dinner only just warm and overpriced.

10

Kathleen

Sep 18, 2025

·

Stayed 2 nights

Central location with helpful staff. Fantastic breakfast selection and comfy beds.

10

Donna

May 14, 2024

·

Stayed 3 nights

First time to Norwich and we had a pleasant stay here. The menu was fantastic and chose to eat here every night.

10

Hayley

Aug 12, 2024

·

Stayed 2 nights

What a great hotel. The food was amazing. Breakfast is well organised and lots of options, including vegetarian. Kids 12 and under ate free - which saved us so much money. The staff were friendly and spoke to our children to make them feel included. The rooms (we had 317) were lovely - only issue was the shower - still hot and functional - but more water poured out of the back of the shower head than the shower itself. But that was the only negative for the whole weekend. We will definitely be booking again!

8

Dawn

Apr 17, 2024

·

Stayed 2 nights

This hotel is within a few steps of Norwich Football Club with ample parking. The hotel appears to have been refurbished in the public areas and was very appealing. The rooms were a bit dated but large and comfortable. Shower was over the Bath which I don’t personally like. We ran into a few issues which could easily be corrected by some staff training. The team were not well informed on the times for food service or room service. The room service menu on the internet was very different from the actual menu. The service late at night was very poor and we waited a long time for very disappointing food. We have advised the hotel so hopefully these issues have been corrected.

8

Nicola

Aug 18, 2025

·

Stayed 1 night

Lovely staff - hotel on edge of town centre - walkable to restaurants and with paid parking. Room a little tired but clean. Breakfast had excellent selection.

8

Sumit

Aug 5, 2024

·

Stayed 3 nights

Good hotel near city center Breakfast was really good.

10

Chris

Jan 9, 2025

·

Stayed 1 night

Very good hotel with an excellent breakfast and friendly staff. I would have liked more choice on the room service menu, but very good despite this.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$108
February	$120
March	$117
April	$121
May	$121
June	$132
July	$131
August	$130
September	$137
October	$122
November	$118
December	$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $138	5 $189
6 $105	7 $160	8	9	10 $169	11 $132	12 $165
13 $89	14 $203	15	16	17 $145	18 $138	19 $196
20 $89	21 $135	22 $150	23 $220	24 $130	25 $115	26 $150
27 $81	28 $154	29 $159	30 $159

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $121	3 $147
4 $74	5 $101	6 $159	7 $145	8 $111	9 $129	10 $155
11 $90	12 $114	13 $151	14 $164	15 $116	16 $132	17 $182
18 $80	19 $104	20 $151	21 $127	22 $93	23 $110	24 $153
25 $75	26 $115	27 $151	28 $137	29 $111	30 $121	31 $151

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

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