Name: Premier Inn Cardiff Cc Queen Street
Address: Helmont House, 10 Churchill Way, Castle Quarter, Cardiff, Cardiff (and vicinity), Wales, United Kingdom, Cardiff, Wales, United Kingdom
Rating: 8.1

Guest reviews

8.1

Very good

Based on 4,965 verified reviews

Facilities

9

Cleanliness

9

Rooms

9

Service

9

Location

9

Dining

9

Who stays here?

Business

10%

Couple

36%

Family

32%

Group

16%

Solo

4%

6

Debra M

Jan 23, 2026

·

Stayed 3 nights

Problem with check in....they said hotels. Com did not send in the funds. Charged for 2 hours early check in. Room was cold. Asked to change the room, Katie at reception was uncooperative. Ebony and Macien were friendly but Ebony was helpful, polite and helped getting us a radiator for the room. Would like to thank Ebony and the guys at reception for their help

10

Davinese

Jan 2, 2026

·

Stayed 2 nights

An amazing hotel. Can’t say enough about how wonderful the staff, dining and rooms were. The menu for dinner was the best we’ve had on holiday so far. Thanks to all. Definitely recommend for couples.

10

Tracy

Oct 21, 2025

·

Stayed 1 night

Staff was great, automated check-in was marginal. Room was amazing. Location perfect.

10

kruti

Oct 4, 2025

·

Stayed 1 night

Good

8

Gina

Sep 12, 2025

·

Stayed 2 nights

The carpeting throughout the hotel should be replaced - it looks dirty, dingy, there are bleach and other stains. Having no telephone to reach the "front drsk" was inconvenient but we soon realized it's more of a self serve type of place. The prices for food and drink were great and the staff we did interact with were cordial and helpful.

Helmont House, 10 Churchill Way, Castle Quarter, Cardiff, Cardiff (and vicinity), Wales, United Kingdom

Location

Located in Cardiff (Cardiff City Centre), Premier Inn Cardiff Cc Queen Street is within a 15-minute walk of Principality Stadium and Cardiff Castle. This hotel is 1.4 mi (2.3 km) from Cardiff Bay and 10.3 mi (16.6 km) from Barry Island Beach.

Capitol Shopping Centre(0.1 miles)

Cardiff Metropolitan Cathedral of St David(0.1 miles)

University of South Wales, Cardiff Campus(0.1 miles)

Utilita Arena Cardiff(0.2 miles)

New Theatre(0.3 miles)

St. David's(0.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Nearby parking is available at a fee of approximately GBP 26 per day. Parking height restrictions apply.

A buffet breakfast is available for a fee of approximately GBP 10.99 per person.

Check-in is from 15:00 to 00:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

The hotel features elevators, step-free entrances, and wheelchair-accessible facilities including a lounge, on-site restaurant, public washroom, and registration desk. Handrails are available in hallways and stairways.

The hotel is situated in Cardiff City Centre, just a 5-minute walk from Utilita Arena Cardiff and 12 minutes from Principality Stadium. Cardiff Castle is 0.6 miles away, and Cardiff Bay is 1.4 miles away.

Children are welcome at the hotel, and kids can stay for free up to a minimum age of 16.

Premier Inn Cardiff Cc Queen Street

Amenities

Property description

Book on Vio