SureStay Hotel by Best Western Columbus Downtown
US$78
/ night
Avg. for September
Prices for SureStay Hotel by Best Western Columbus Downtown
Select dates to see prices and availability
US$78
/ night
Avg. for September
Monthly average prices
Nightly prices at SureStay Hotel by Best Western Columbus Downtown average US$66 in the cheapest month (December) and US$78 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$70 |
| February | US$73 |
| March | US$73 |
| April | US$73 |
| May | US$73 |
| June | US$71 |
| July | US$72 |
| August | US$72 |
| September | US$78 |
| October | US$77 |
| November | US$75 |
| December | US$66 |
J
F
M
A
M
J
J
A
Sept · US$78
S
O
N
D
Most expensive: September (~US$78)
Cheapest: December (~US$66)
About this property
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Business amenities
Featured amenities include a 24-hour front desk, coffee/tea in a common area, and a vending machine. Free self parking is available onsite.
Dining
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 65 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.
Location
A stay at SureStay Hotel by Best Western Columbus Downtown places you in the heart of Columbus, within a 10-minute walk of Springer Opera House and Ma Rainey House. This hotel is 0.6 mi (1 km) from Fourth Avenue Public Library and 0.7 mi (1.1 km) from RiverCenter for the Performing Arts.
What's nearby
Springer Opera House(0.4 Miles)
Ma Rainey House(0.4 Miles)
RiverCenter for the Performing Arts(0.5 Miles)
Woodruff Riverfront Park(0.5 Miles)
Fourth Avenue Public Library(0.7 Miles)
Columbus Historic District(0.7 Miles)
Milford Terry Public Library(0.7 Miles)
Columbus Georgia Convention & Trade Center(0.7 Miles)
Coca-Cola Space Science Center(0.8 Miles)
Chattahoochee Promenade(0.9 Miles)
Chattahoochee River(0.9 Miles)
Columbus Museum(0.9 Miles)
Phenix City Amphitheater(0.9 Miles)
W C Bradley Memorial Library(0.9 Miles)
Bradley Museum(0.9 Miles)
The nearest major airport is Columbus, GA (CSG-Columbus Metropolitan)(6.4 Miles)
Parking
Non-smoking rooms
Family room
Business centre
Room service
Vending machines
Location
1024-1034 Veterans Parkway, Downtown Columbus, Columbus, Georgia, United States of America
Springer Opera House (0.4 Miles)
Ma Rainey House (0.4 Miles)
RiverCenter for the Performing Arts (0.5 Miles)
Woodruff Riverfront Park (0.5 Miles)
Fourth Avenue Public Library (0.7 Miles)
Columbus Historic District (0.7 Miles)
Room options
4
Standard Room, 2 Queen Beds, Refrigerator & Microwave
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
4
Standard Room, 1 King Bed, Refrigerator & Microwave
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
4
Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave
Room details
2 Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
5
Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
4
Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave
Room details
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews of SureStay Hotel by Best Western Columbus Downtown
7.6
Good
Based on 498 verified reviews
Who stays here?
Business
9%
Couple
26%
Family
34%
Group
9%
Solo
19%
What guests think
AI-generated summary based on recent guest reviews
At SureStay Hotel by Best Western Columbus Downtown, reviews describe an older, budget-friendly motel with friendly staff and a walkable location near downtown, but with uneven room maintenance, mixed cleanliness, and a very basic, often limited continental breakfast.
Read moreWas this helpful?
What guests think
At SureStay Hotel by Best Western Columbus Downtown, reviews describe an older, budget-friendly motel with friendly staff and a walkable location near downtown, but with uneven room maintenance, mixed cleanliness, and a very basic, often limited continental breakfast.
Beds are often comfortable, but several guests reported broken fixtures, weak or failing air conditioning, doors that don’t seal, and small rooms. The location is a strong point for access to the Riverwalk and restaurants, though a few guests noted safety concerns and noise from neighbors or traffic. Service is frequently described as friendly, but housekeeping and responsiveness can be inconsistent, and some disliked early checkout pressure and a required deposit. Expect a simple, no-frills stay close to downtown at a low price.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Not enough information in reviews.
Related guest reviews
10
Roxann
3 Aug 2025
·
Stayed 3 nights
The staff was great they treated us very nice. We have a German Shepherd which is a breed no one will allow so it was nice to be able to have our pet with us. Thank you
The staff was great they treated us very nice. We have a German Shepherd which is a breed no one will allow so it was nice to be able to have our pet with us. Thank you
6
Geneva
15 Oct 2024
·
Stayed 1 night
I always book non smoking as I'm not a smoker. Upon opening the door to the room the overpowering smell of smoke and mold filled my nose. Rooms are dated but the bed is comfortable. Be prepared to pay a $60 additional deposit to the property until you check out and they verify the room is in order. This is charged separately from the room fee. Also they are pet friendly however there is a $25 per night pet fee. Ohhhh did I mention check out is at 11am, but be prepared for them to start knocking on the door about 9am sharp. They even called the room at 910am to verify is leaving.
I always book non smoking as I'm not a smoker. Upon opening the door to the room the overpowering smell of smoke and mold filled my nose. Rooms are dated but the bed is comfortable. Be prepared to pay a $60 additional deposit to the property until you check out and they verify the room is in order. This is charged separately from the room fee. Also they are pet friendly however there is a $25 per night pet fee. Ohhhh did I mention check out is at 11am, but be prepared for them to start knocking on the door about 9am sharp. They even called the room at 910am to verify is leaving.
10
Harold
17 Jun 2024
·
Stayed 3 nights
Although this is an older building and property, it is very well maintained and clean. The only negative comment I have is that the web-site says it has a swimming pool. It does NOT.
Although this is an older building and property, it is very well maintained and clean. The only negative comment I have is that the web-site says it has a swimming pool. It does NOT.
4
Mandi
5 Aug 2024
·
Stayed 4 nights
There were roaches in the hotel rooms, the parking was so cramped it was hard to get in and out of our space, the staff didn’t speak fluent English in some cases, and the continental breakfast was really just the pancake machine and boiled eggs.
There were roaches in the hotel rooms, the parking was so cramped it was hard to get in and out of our space, the staff didn’t speak fluent English in some cases, and the continental breakfast was really just the pancake machine and boiled eggs.
8
Irene
24 Nov 2023
·
Stayed 2 nights
Staff and service was good. Breakfast was decent. Room was clean. But, it’s an older hotel. Price was good . It’s a Pet friendly we brought our two dogs.. We stayed 2 nights. I would stay again.. Irene Boydston
Staff and service was good. Breakfast was decent. Room was clean. But, it’s an older hotel. Price was good . It’s a Pet friendly we brought our two dogs.. We stayed 2 nights. I would stay again.. Irene Boydston
8
Brittany
4 Aug 2025
·
Stayed 4 nights
Decent stay waking distance to the heart of downtown Columbus. Rooms are small but clean, have a mini fridge, microwave, hairdryer. They also have an onsite laundry machine for guest that cost $4 to wash and dry. Would have like to have had a smart tv so you could watch Netflix or Amazon on the tv. I did not try the breakfast but was told they didn’t have coffee. They were friendly and changed the towels in the room daily which was nice.
Decent stay waking distance to the heart of downtown Columbus. Rooms are small but clean, have a mini fridge, microwave, hairdryer. They also have an onsite laundry machine for guest that cost $4 to wash and dry. Would have like to have had a smart tv so you could watch Netflix or Amazon on the tv. I did not try the breakfast but was told they didn’t have coffee. They were friendly and changed the towels in the room daily which was nice.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Feedback on cleanliness is mixed: several guests found rooms very clean, while others reported cockroaches, stained or used linens, and poorly cleaned bathrooms. Housekeeping reliability is uneven, with missing towels or no service during stays.
Related guest reviews
2
Annie
8 Apr 2025
·
Stayed 2 nights
Filthy bed, stained with piss! Smell stuck to our clothes. Refused to move rooms or refund, got another room after big discussions, bath handing off the wall, bleach stains & smell strong enough to make your eyes water. no security deposit was given back. Don’t stay here.
Filthy bed, stained with piss! Smell stuck to our clothes. Refused to move rooms or refund, got another room after big discussions, bath handing off the wall, bleach stains & smell strong enough to make your eyes water. no security deposit was given back. Don’t stay here.
2
John
28 Jul 2025
·
Stayed 1 night
COCKROACHES On our return trip (7/25), we encountered a cockroach in the bathroom. We were moved from room 117 to room 105. When we woke up the next morning, there was a cockroach on the floor of that room. We expect both the room deposit and the room fee refunded to us immediately. Today is Monday, July 28, and if this is not done by the end of business today, I am going on Yelp, and I am going to the Better Business Bureau.
COCKROACHES On our return trip (7/25), we encountered a cockroach in the bathroom. We were moved from room 117 to room 105. When we woke up the next morning, there was a cockroach on the floor of that room. We expect both the room deposit and the room fee refunded to us immediately. Today is Monday, July 28, and if this is not done by the end of business today, I am going on Yelp, and I am going to the Better Business Bureau.
4
Bobbie
17 Apr 2023
·
Stayed 2 nights
When we first arrived my son went into the bathroom and found a dead cockroach on the floor and they also charged my credit card twice. We asked for a refund they were nice enough to refund me my money and we went and stayed somewhere else
When we first arrived my son went into the bathroom and found a dead cockroach on the floor and they also charged my credit card twice. We asked for a refund they were nice enough to refund me my money and we went and stayed somewhere else
8
Amy
19 Sept 2025
·
Stayed 2 nights
Our room was clean and the staff was friendly. No bugs of any kind. The only complaint is that the room was small. This is a great location, less than a ten minute walk from downtown, but just far enough that weekend noise didn't bother us at all.
Our room was clean and the staff was friendly. No bugs of any kind. The only complaint is that the room was small. This is a great location, less than a ten minute walk from downtown, but just far enough that weekend noise didn't bother us at all.
2
Monika
21 Jul 2023
·
Stayed 3 nights
Dirty room. Cockroach on the floor and used sheets. Disgusting.
Dirty room. Cockroach on the floor and used sheets. Disgusting.
10
Shirley
20 Oct 2025
·
Stayed 2 nights
Very clean and the beds and pillows were awesome.
Very clean and the beds and pillows were awesome.
2
Tammy
13 Feb 2023
·
I booked this hotel for a one night stay. This property was horrible. When we checked in from when we left. Phone in room didnt work, so we had to call from our cell to ask for towels, there was 1 in the room at check in, 1 towel for 2 people. We had to call, again from cell, to ask for toilet paper, which was NEVER brought to us! We were told they were sold out with a total of 5 cars including ours in parking lot. Room was nasty, fridge/freezer leaked all of the floor, the drain cover in tub was missing, left over food in fridge, could clearly tell the room was not cleaned properly. WILL NOT ever stay at this property again!!! I have pics to back up anything I said if anyone would like to see them!
I booked this hotel for a one night stay. This property was horrible. When we checked in from when we left. Phone in room didnt work, so we had to call from our cell to ask for towels, there was 1 in the room at check in, 1 towel for 2 people. We had to call, again from cell, to ask for toilet paper, which was NEVER brought to us! We were told they were sold out with a total of 5 cars including ours in parking lot. Room was nasty, fridge/freezer leaked all of the floor, the drain cover in tub was missing, left over food in fridge, could clearly tell the room was not cleaned properly. WILL NOT ever stay at this property again!!! I have pics to back up anything I said if anyone would like to see them!
2
Raya
6 Mar 2023
·
Stayed 1 night
It was not clean at all
It was not clean at all
10
Khloie
26 Dec 2025
·
Stayed 1 night
The room was really clean and the guy at the front desk was really friendly
The room was really clean and the guy at the front desk was really friendly
6
Jennifer
14 May 2023
·
Stayed 1 night
The property is ok. We received a room with no towels and breakfast did not appear to be set up
The property is ok. We received a room with no towels and breakfast did not appear to be set up
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are older and basic, with several maintenance issues noted (broken fixtures, doors that don’t seal, weak AC) and some rooms described as small; beds are often comfortable. Noise varies from quiet to disturbances from neighbors, traffic, or trains.
Related guest reviews
8
Todd
16 Jun 2023
·
Stayed 2 nights
The place was clean, quiet and cozy. It was an older building (1980’s maybe) but was freshly tiled and painted. Everything worked. No bugs. AC was typical with fan running constantly until I set it to Auto, then it cycled between noticeable and off. The staff were friendly and knowledgeable. The one thing wrong was the first night the hot water didn’t work. They had a plumbing emergency in another room, and got it repaired by the morning. It was near food and local sites I wanted to visit, in the heart of downtown. The pancakes were tiny but tasty. The rest of continental breakfast was minimal with apples, bananas and oranges.
The place was clean, quiet and cozy. It was an older building (1980’s maybe) but was freshly tiled and painted. Everything worked. No bugs. AC was typical with fan running constantly until I set it to Auto, then it cycled between noticeable and off. The staff were friendly and knowledgeable. The one thing wrong was the first night the hot water didn’t work. They had a plumbing emergency in another room, and got it repaired by the morning. It was near food and local sites I wanted to visit, in the heart of downtown. The pancakes were tiny but tasty. The rest of continental breakfast was minimal with apples, bananas and oranges.
8
Amy
19 Sept 2025
·
Stayed 2 nights
Our room was clean and the staff was friendly. No bugs of any kind. The only complaint is that the room was small. This is a great location, less than a ten minute walk from downtown, but just far enough that weekend noise didn't bother us at all.
Our room was clean and the staff was friendly. No bugs of any kind. The only complaint is that the room was small. This is a great location, less than a ten minute walk from downtown, but just far enough that weekend noise didn't bother us at all.
4
Joe
12 Feb 2023
·
Stayed 3 nights
This is NOT a hotel. It is a MOTEL! We had issues with our keys every time we tried to get into our rooms. The bedding smelled like other people, the bath mat had dark shoe prints on it, I killed a coach roach the moment I first walked in the door, the breakfast area was a joke, and the sound from the cars and TRAIN made it difficult to sleep.
This is NOT a hotel. It is a MOTEL! We had issues with our keys every time we tried to get into our rooms. The bedding smelled like other people, the bath mat had dark shoe prints on it, I killed a coach roach the moment I first walked in the door, the breakfast area was a joke, and the sound from the cars and TRAIN made it difficult to sleep.
6
Anna
4 Jan 2025
·
Stayed 1 night
The property was confusing to find, property in desperate need of an update, and the beds were very uncomfortable and hard, but the staff were very helpful and accommodating...
The property was confusing to find, property in desperate need of an update, and the beds were very uncomfortable and hard, but the staff were very helpful and accommodating...
8
Lisa
15 Jan 2023
·
Stayed 2 nights
Only issue I had was with the key card . It kept getting demagnetized . Not sure if it was me or what the issue was but they had no problem fixing my card!
Only issue I had was with the key card . It kept getting demagnetized . Not sure if it was me or what the issue was but they had no problem fixing my card!
4
Mandi
4 Aug 2025
·
Stayed 4 nights
The breakfast is nearly non-existent. The shower was in poor shape. The curtain rod was broken and the curtain they had did not fit the shower. Because of this, water floods the bathroom and into the main room. The floor just outside the bathroom is warped and water damaged from previous guests doing the same thing. The room was extremely hot when we arrived. The staff did not turn on the air conditioner prior to our arrival. There were only two easily accessible outlets in the room. They were on the opposite side of the room from the desk. We did not receive room service during day 2. I had to go to the front desk after 7pm to ask for toilet paper and towels.
The breakfast is nearly non-existent. The shower was in poor shape. The curtain rod was broken and the curtain they had did not fit the shower. Because of this, water floods the bathroom and into the main room. The floor just outside the bathroom is warped and water damaged from previous guests doing the same thing. The room was extremely hot when we arrived. The staff did not turn on the air conditioner prior to our arrival. There were only two easily accessible outlets in the room. They were on the opposite side of the room from the desk. We did not receive room service during day 2. I had to go to the front desk after 7pm to ask for toilet paper and towels.
4
Samantha
16 Dec 2024
·
Stayed 2 nights
The door didn't even sealed properly. It locked but barely. There was a giant crack letting all the heat out all night. At least it was a clean place. A big deal was made about breakfast but it was a couple pancakes and a coffee machine.
The door didn't even sealed properly. It locked but barely. There was a giant crack letting all the heat out all night. At least it was a clean place. A big deal was made about breakfast but it was a couple pancakes and a coffee machine.
6
Sherlee
28 Jun 2023
·
Stayed 2 nights
The room was very small
The room was very small
6
SABRINA
7 Jun 2025
·
Stayed 1 night
It was ok besides my room air conditioner not cooling properly. I was giving the option to move to another room but I was about to head to an event and really didn’t have time and by the time I got back in I didn’t feel like moving all my things to another room. They just need to check appliances before booking etc.
It was ok besides my room air conditioner not cooling properly. I was giving the option to move to another room but I was about to head to an event and really didn’t have time and by the time I got back in I didn’t feel like moving all my things to another room. They just need to check appliances before booking etc.
2
Marvin
17 Sept 2025
·
Stayed 1 night
The Tv controller didn't work, the toliet seat was improperly attached nor was it secured right.,the shower bar was hanging down about to fall off the wall.
The Tv controller didn't work, the toliet seat was improperly attached nor was it secured right.,the shower bar was hanging down about to fall off the wall.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, helpful, and accommodating, with smooth check-ins. However, responsiveness and housekeeping can be inconsistent, and some guests reported early checkout pressure, difficulty obtaining supplies, or unsatisfactory handling of complaints.
Related guest reviews
10
Melanie
23 Jun 2024
·
Stayed 2 nights
I was coming in early from a long trip and called this place for a possible early check-in. The front desk was very helpful and said I could check in for a small fee. The process was smooth and it was a great last minute stay. The bathroom is a little run down and the shower pressure was nonexistent, but you get what you pay for! The room was clean, the AC worked, and the location was convenient. Breakfast items consisted of boiled eggs, toast, pancakes, muffins, cereal and yogurt. Thank you for your help and kindness, would stay here again.
I was coming in early from a long trip and called this place for a possible early check-in. The front desk was very helpful and said I could check in for a small fee. The process was smooth and it was a great last minute stay. The bathroom is a little run down and the shower pressure was nonexistent, but you get what you pay for! The room was clean, the AC worked, and the location was convenient. Breakfast items consisted of boiled eggs, toast, pancakes, muffins, cereal and yogurt. Thank you for your help and kindness, would stay here again.
6
Cassie
13 Apr 2025
·
Stayed 1 night
Everything was great except for the housekeeping banging on the door like it’s the police at 10:30 in the morning when check out is at 11:00. Everything else was great!
Everything was great except for the housekeeping banging on the door like it’s the police at 10:30 in the morning when check out is at 11:00. Everything else was great!
2
Stacey
25 Jan 2024
·
Stayed 4 nights
I was there for 5 days and they never came to clean my room, until checkout time
I was there for 5 days and they never came to clean my room, until checkout time
2
Genesis
15 Feb 2023
·
Camille was not ready for work today and just unprofessional. Needed a late check out and asked to speak to house keeping because we checked in after 2am with a child with special needs. And when I asked for late check out when we checked in a John man said it would be no problem yet was rudely given ten minutes in the morning. And when asked for upper management was told "he probably sleep\'s unprofessional. Not worth the money also room was filthy had to do my own cleaning so ultimately didn\'t rest until after 4am to just be treated completely unfairly. Best western should be ashamed to have them apart of their line. Never have I ever been given a ten minute late check out that\'s ridiculous and absurd. Never again
Camille was not ready for work today and just unprofessional. Needed a late check out and asked to speak to house keeping because we checked in after 2am with a child with special needs. And when I asked for late check out when we checked in a John man said it would be no problem yet was rudely given ten minutes in the morning. And when asked for upper management was told "he probably sleep\'s unprofessional. Not worth the money also room was filthy had to do my own cleaning so ultimately didn\'t rest until after 4am to just be treated completely unfairly. Best western should be ashamed to have them apart of their line. Never have I ever been given a ten minute late check out that\'s ridiculous and absurd. Never again
8
Sara
8 Oct 2025
·
Stayed 1 night
We were there for one night and it wasn’t bad for a “cheap” hotel! It’s an old hotel and it shows but it’s clean and the service is good!!
We were there for one night and it wasn’t bad for a “cheap” hotel! It’s an old hotel and it shows but it’s clean and the service is good!!
4
Kym
12 Jul 2025
·
Stayed 3 nights
The overall experience was poor. The toilet was broke, every time I had to flush, I had to plug the toilet with my hands. Housekeeping never came to the room during my 3 days stay. The staff was fixing another room, problem they waited until after 7 p.m.
The overall experience was poor. The toilet was broke, every time I had to flush, I had to plug the toilet with my hands. Housekeeping never came to the room during my 3 days stay. The staff was fixing another room, problem they waited until after 7 p.m.
10
Khloie
26 Dec 2025
·
Stayed 1 night
The room was really clean and the guy at the front desk was really friendly
The room was really clean and the guy at the front desk was really friendly
10
Oscar
4 Aug 2025
·
Stayed 1 night
The Hotel was really clean and the hotel staff was really friendly with information and getting us checked in.
The Hotel was really clean and the hotel staff was really friendly with information and getting us checked in.
10
Kyle
1 Jun 2025
·
Stayed 3 nights
Staff is very nice and accommodating
Staff is very nice and accommodating
6
Courtney
10 Apr 2025
·
Stayed 4 nights
The lady at the front is nice. The help at night is not. It is centrally located.
The lady at the front is nice. The help at night is not. It is centrally located.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Convenient for downtown Columbus, the Riverwalk, and restaurants, with several guests walking to attractions. A few guests mentioned safety concerns in the area.
Related guest reviews
8
Mark
3 Jul 2025
·
Stayed 1 night
Pleasant, friendly staff and the priority was in a good location. Walkable to the river and several restaurants, shops, etc.
Pleasant, friendly staff and the priority was in a good location. Walkable to the river and several restaurants, shops, etc.
10
julio
29 Jul 2024
·
Stayed 2 nights
Great price, convenient location, excellent staff. Close to everything in the city.
Great price, convenient location, excellent staff. Close to everything in the city.
8
Michael
22 Jul 2024
·
Stayed 1 night
An overnight stay. The motel is old but the room is large and clean. Helpful staff. On a main road but quiet. Only a few blocks from the river and many restaurants
An overnight stay. The motel is old but the room is large and clean. Helpful staff. On a main road but quiet. Only a few blocks from the river and many restaurants
6
Alyra
26 Apr 2025
·
Stayed 2 nights
Felt unsafe due to othet guests in the area. S.elled like marijuana as soon as i walked outside. I knew it was average stay but was more like below average. More run down then the pictures. But is a lot cheaper then the hotels downtown. I guess yiu get whay you pay for
Felt unsafe due to othet guests in the area. S.elled like marijuana as soon as i walked outside. I knew it was average stay but was more like below average. More run down then the pictures. But is a lot cheaper then the hotels downtown. I guess yiu get whay you pay for
10
Mary
6 Feb 2024
·
Stayed 4 nights
This hotel was great for the price, my fiance was graduating boot camp it was close to Fort Moore. The riverwalk was close enough if the weather had been better we could've walked there. The staff was nice and friendly, housekeeping kept us with clean towels and sheets everyday. They did have a small breakfast available, consisting of boiled eggs, pancakes, frozen sausage biscuits, cereal and yogurts. I'll be back in May. Thank you for the great service
This hotel was great for the price, my fiance was graduating boot camp it was close to Fort Moore. The riverwalk was close enough if the weather had been better we could've walked there. The staff was nice and friendly, housekeeping kept us with clean towels and sheets everyday. They did have a small breakfast available, consisting of boiled eggs, pancakes, frozen sausage biscuits, cereal and yogurts. I'll be back in May. Thank you for the great service
8
Todd
16 Jun 2023
·
Stayed 2 nights
The place was clean, quiet and cozy. It was an older building (1980’s maybe) but was freshly tiled and painted. Everything worked. No bugs. AC was typical with fan running constantly until I set it to Auto, then it cycled between noticeable and off. The staff were friendly and knowledgeable. The one thing wrong was the first night the hot water didn’t work. They had a plumbing emergency in another room, and got it repaired by the morning. It was near food and local sites I wanted to visit, in the heart of downtown. The pancakes were tiny but tasty. The rest of continental breakfast was minimal with apples, bananas and oranges.
The place was clean, quiet and cozy. It was an older building (1980’s maybe) but was freshly tiled and painted. Everything worked. No bugs. AC was typical with fan running constantly until I set it to Auto, then it cycled between noticeable and off. The staff were friendly and knowledgeable. The one thing wrong was the first night the hot water didn’t work. They had a plumbing emergency in another room, and got it repaired by the morning. It was near food and local sites I wanted to visit, in the heart of downtown. The pancakes were tiny but tasty. The rest of continental breakfast was minimal with apples, bananas and oranges.
8
Amy
19 Sept 2025
·
Stayed 2 nights
Our room was clean and the staff was friendly. No bugs of any kind. The only complaint is that the room was small. This is a great location, less than a ten minute walk from downtown, but just far enough that weekend noise didn't bother us at all.
Our room was clean and the staff was friendly. No bugs of any kind. The only complaint is that the room was small. This is a great location, less than a ten minute walk from downtown, but just far enough that weekend noise didn't bother us at all.
10
Amber
10 Mar 2024
·
Stayed 1 night
Family of 3 enjoyed our stay! Nice clean room. Close to everything!
Family of 3 enjoyed our stay! Nice clean room. Close to everything!
6
david
6 Feb 2023
·
Stayed 2 nights
The hotel was ok. I guess it used to be another hotel. There is room for improvement. But The riverwalk, downtown are is within walking distance.
The hotel was ok. I guess it used to be another hotel. There is room for improvement. But The riverwalk, downtown are is within walking distance.
6
Courtney
10 Apr 2025
·
Stayed 4 nights
The lady at the front is nice. The help at night is not. It is centrally located.
The lady at the front is nice. The help at night is not. It is centrally located.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast is very basic with items like pancakes, cereal, yogurt, boiled eggs, and bread; selection and quality are limited. Guests also reported early closing at 9am and occasional issues like no coffee or machines not working.
Related guest reviews
10
Melanie
23 Jun 2024
·
Stayed 2 nights
I was coming in early from a long trip and called this place for a possible early check-in. The front desk was very helpful and said I could check in for a small fee. The process was smooth and it was a great last minute stay. The bathroom is a little run down and the shower pressure was nonexistent, but you get what you pay for! The room was clean, the AC worked, and the location was convenient. Breakfast items consisted of boiled eggs, toast, pancakes, muffins, cereal and yogurt. Thank you for your help and kindness, would stay here again.
I was coming in early from a long trip and called this place for a possible early check-in. The front desk was very helpful and said I could check in for a small fee. The process was smooth and it was a great last minute stay. The bathroom is a little run down and the shower pressure was nonexistent, but you get what you pay for! The room was clean, the AC worked, and the location was convenient. Breakfast items consisted of boiled eggs, toast, pancakes, muffins, cereal and yogurt. Thank you for your help and kindness, would stay here again.
10
GRANT
1 Apr 2025
·
Stayed 1 night
The facility was clean and my kids loved the pancake making machine.
The facility was clean and my kids loved the pancake making machine.
10
Andrea
5 Jun 2023
·
Stayed 1 night
Close to the Riverwalk area and nice restaurants, had a decent breakfast.
Close to the Riverwalk area and nice restaurants, had a decent breakfast.
4
Mandi
5 Aug 2024
·
Stayed 4 nights
There were roaches in the hotel rooms, the parking was so cramped it was hard to get in and out of our space, the staff didn’t speak fluent English in some cases, and the continental breakfast was really just the pancake machine and boiled eggs.
There were roaches in the hotel rooms, the parking was so cramped it was hard to get in and out of our space, the staff didn’t speak fluent English in some cases, and the continental breakfast was really just the pancake machine and boiled eggs.
2
Chelsey
10 Feb 2025
·
Stayed 3 nights
This is not your typical best western hotel. This is a motel. While the rooms were better than I’d expected from looking at the place, you can’t cover shabbiness with a coat of pea soup paint. The “continental breakfast” (available between 6am-9am) consisted of apples, oranges, juice, cold cereal, bread, yogurt, and a pancake maker that didn’t work. And you can’t forget about the microwaveable “old folks” breakfast sausage sandwiches that were rubbery and tasteless, something I’m sure even the old folks in a home wouldn’t enjoy. The “dining area” did have a Folgers machine that worked but the gentleman at the desk did seem concerned when I went in there to get coffee in the afternoon/evening. Overall, would never stay again!
This is not your typical best western hotel. This is a motel. While the rooms were better than I’d expected from looking at the place, you can’t cover shabbiness with a coat of pea soup paint. The “continental breakfast” (available between 6am-9am) consisted of apples, oranges, juice, cold cereal, bread, yogurt, and a pancake maker that didn’t work. And you can’t forget about the microwaveable “old folks” breakfast sausage sandwiches that were rubbery and tasteless, something I’m sure even the old folks in a home wouldn’t enjoy. The “dining area” did have a Folgers machine that worked but the gentleman at the desk did seem concerned when I went in there to get coffee in the afternoon/evening. Overall, would never stay again!
6
Susan
21 Sept 2025
·
Stayed 1 night
The beds were comfortable. Three adults yet there was only two towels in the bathroom. Bathroom was NOT clean ( especially the toilet!) A bit run down but painted. Man running the office was nice and polite. Breakfast was lame so we found a restaurant.
The beds were comfortable. Three adults yet there was only two towels in the bathroom. Bathroom was NOT clean ( especially the toilet!) A bit run down but painted. Man running the office was nice and polite. Breakfast was lame so we found a restaurant.
2
Chris
11 Apr 2024
·
Stayed 1 night
We thought we were staying in a hotel as the name suggests. As we pulled into the complex it became apparent that it was a motel not a hotel. Our sleep was horrible, the walls were that thin we were woken up at 2am by the occupant’s in the next week with the TV blasting as they were getting jiggy with it. When we went down for breakfast at around 8:55am, we had a look around and my son decided on pancakes, the machine had said it was out of the mixture so I spoke to the person on duty and he told me breakfast finished at 9am which is why it wasn’t available. I looked at my watch and it just clicked over to 9am. It was really disappointing we weren’t informed of the breakfast times as most “hotels” run breakfast slightly later on a Saturday. If I knew this was the case, I wouldn’t have packed the car first. Definitely do not recommend this motel masquerading as a hotel.
We thought we were staying in a hotel as the name suggests. As we pulled into the complex it became apparent that it was a motel not a hotel. Our sleep was horrible, the walls were that thin we were woken up at 2am by the occupant’s in the next week with the TV blasting as they were getting jiggy with it. When we went down for breakfast at around 8:55am, we had a look around and my son decided on pancakes, the machine had said it was out of the mixture so I spoke to the person on duty and he told me breakfast finished at 9am which is why it wasn’t available. I looked at my watch and it just clicked over to 9am. It was really disappointing we weren’t informed of the breakfast times as most “hotels” run breakfast slightly later on a Saturday. If I knew this was the case, I wouldn’t have packed the car first. Definitely do not recommend this motel masquerading as a hotel.
4
Mandi
4 Aug 2025
·
Stayed 4 nights
The breakfast is nearly non-existent. The shower was in poor shape. The curtain rod was broken and the curtain they had did not fit the shower. Because of this, water floods the bathroom and into the main room. The floor just outside the bathroom is warped and water damaged from previous guests doing the same thing. The room was extremely hot when we arrived. The staff did not turn on the air conditioner prior to our arrival. There were only two easily accessible outlets in the room. They were on the opposite side of the room from the desk. We did not receive room service during day 2. I had to go to the front desk after 7pm to ask for toilet paper and towels.
The breakfast is nearly non-existent. The shower was in poor shape. The curtain rod was broken and the curtain they had did not fit the shower. Because of this, water floods the bathroom and into the main room. The floor just outside the bathroom is warped and water damaged from previous guests doing the same thing. The room was extremely hot when we arrived. The staff did not turn on the air conditioner prior to our arrival. There were only two easily accessible outlets in the room. They were on the opposite side of the room from the desk. We did not receive room service during day 2. I had to go to the front desk after 7pm to ask for toilet paper and towels.
8
Daniel
10 Aug 2024
·
Stayed 3 nights
Good price. Wish they had a better breakfast selection.
Good price. Wish they had a better breakfast selection.
8
Irene
24 Nov 2023
·
Stayed 2 nights
Staff and service was good. Breakfast was decent. Room was clean. But, it’s an older hotel. Price was good . It’s a Pet friendly we brought our two dogs.. We stayed 2 nights. I would stay again.. Irene Boydston
Staff and service was good. Breakfast was decent. Room was clean. But, it’s an older hotel. Price was good . It’s a Pet friendly we brought our two dogs.. We stayed 2 nights. I would stay again.. Irene Boydston
Was this helpful?
AI-generated summary based on recent guest reviews
8
Ismael
9 Aug 2026
·
Stayed 2 nights
Staff very helpful, thanks
Staff very helpful, thanks
8
Rachel
22 Jul 2026
·
Stayed 1 night
The toilet was not fully functional, but the staff was nice, the air was cold and no other issues.
The toilet was not fully functional, but the staff was nice, the air was cold and no other issues.
8
Lyna
5 Jul 2026
·
Stayed 2 nights
Very friendly staff. Excellent customer service
Very friendly staff. Excellent customer service
10
Kenneth
18 Jun 2026
·
Stayed 1 night
I had great check in service, room was clean, smell was a lil funky, only negative was cigarette smokers were dropping alot on ground, I was on first floor
I had great check in service, room was clean, smell was a lil funky, only negative was cigarette smokers were dropping alot on ground, I was on first floor
8
Terrance
14 Jun 2026
·
Stayed 1 night
I was cautious at first by the appearance at the entrance, but was pleasantly surprised. Room was simple but clean, staff was pleasant, housekeepers were nice. I had absolutely zero complaints. If youare looking for fancy this isn't for you. If you want simple affordable and clean go ahead and book
I was cautious at first by the appearance at the entrance, but was pleasantly surprised. Room was simple but clean, staff was pleasant, housekeepers were nice. I had absolutely zero complaints. If youare looking for fancy this isn't for you. If you want simple affordable and clean go ahead and book
FAQs about SureStay Hotel by Best Western Columbus Downtown
Is parking available at the property?
Yes, free self parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Does the property allow pets?
Yes, pets are allowed with a fee of USD 25 per pet, per day. Service animals are exempt from this fee.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
How is the property located in relation to key landmarks?
The hotel is centrally located in Columbus, within a 15-minute drive of the National Infantry Museum and Soldier Center and Springer Opera House. It is 0.6 miles from Ma Rainey House and 10.3 miles from Columbus Metropolitan Airport.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
Rollaway beds are available for a fee of USD 10.00 per night. Advance request or confirmation may be required.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 104.44453723754881USD
- 2026-09-19: 108.8307322189331USD
- 2026-09-20: 77.57003086166381USD
- 2026-09-21: 81.08786548614502USD
- 2026-09-22: 85.40513672332763USD
- 2026-09-23: 84.24686750946044USD
- 2026-09-24: 90.00733363952637USD
- 2026-09-25: 95.04774369277953USD
- 2026-09-26: 94.10196454315185USD
- 2026-09-27: 77.57003086166381USD
- 2026-09-28: 83.09003457183837USD
- 2026-09-29: 83.09003457183837USD
- 2026-09-30: 83.09003457183837USD
- 2026-10-01: 90.09762637176513USD
- 2026-10-02: 96.83546972885131USD
- 2026-10-03: 96.36437987823486USD
- 2026-10-04: 86.28100249938964USD
- 2026-10-05: 86.09328820037841USD
- 2026-10-06: 85.9855762397766USD
- 2026-10-07: 86.49372902374267USD
- 2026-10-08: 90.81840934448242USD
- 2026-10-09: 90.09762637176513USD
- 2026-10-10: 97.30543858337401USD
- 2026-10-11: 85.40513672332763USD
- 2026-10-12: 86.28100249938964USD
- 2026-10-13: 86.15219304199218USD
- 2026-10-14: 86.28100249938964USD
- 2026-10-15: 92.09979545745848USD
- 2026-10-16: 96.71080270233153USD
- 2026-10-17: 96.71080270233153USD
- 2026-10-18: 85.61797709884642USD
- 2026-10-19: 86.49372902374267USD
- 2026-10-20: 86.28100249938964USD
- 2026-10-21: 85.09220365753173USD
- 2026-10-22: 83.73150707092285USD
- 2026-10-23: 96.71080270233153USD
- 2026-10-24: 95.14309842300415USD
- 2026-10-25: 85.61797709884642USD
- 2026-10-26: 86.28100249938964USD
- 2026-10-27: 85.09220365753173USD
- 2026-10-28: 86.28100249938964USD
- 2026-10-29: 109.36373083038329USD
- 2026-10-30: 109.37131506958006USD
- 2026-10-31: 107.11606360015868USD
- 2026-11-01: 79.08569640045165USD
- 2026-11-02: 85.09220365753173USD
- 2026-11-03: 86.28100249938964USD
- 2026-11-04: 85.09220365753173USD
- 2026-11-05: 93.93926246948241USD
- 2026-11-06: 97.30543858337401USD
- 2026-11-07: 97.18650790405273USD
- 2026-11-08: 77.65681172332764USD
- 2026-11-09: 81.08786548614502USD
- 2026-11-10: 86.09328820037841USD
- 2026-11-11: 86.28100249938964USD
- 2026-11-12: 92.98075826263427USD
- 2026-11-13: 97.30543858337401USD
- 2026-11-14: 97.30543858337401USD
- 2026-11-15: 86.49372902374267USD
- 2026-11-16: 85.09220365753173USD
- 2026-11-17: 96.22427288208007USD
- 2026-11-18: 87.61814065246581USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Pet fee: USD 25 per pet, per day
- Rollaway bed fee: USD 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Family room
Business centre
Room service
Vending machines
General
Room service
Non-smoking rooms
Vending machines
Family room
Internet
Free wi-fi
Parking
Parking
Free parking
Parking Onsite
Services
Business centre
24-Hour Front Desk