Ala Moana Hotel 3402 Spectacular Ocean Views
From
US$319
/ night
Select dates to see prices and availability
From
US$319
/ night
About this property
No specific features available for this accommodation.
Location
Located near the beach, Ala Moana Condo by Zelloo is in Ala Moana, a neighborhood in Honolulu. Ala Moana Center and Royal Hawaiian Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Waikiki Beach and Honolulu Harbor. Honolulu Zoo and Japanese Cultural Center of Hawai'i are also worth visiting. Take an opportunity to explore the area for water adventures such as windsurfing.
Parking
Free wi-fi
Swimming pool
Parking Onsite
Location
410 Atkinson Drive 3402, Ala Moana, Honolulu, Hawaii, United States of America
Room options
8
Studio with Balcony
Room details
1 Large Double Bed
Sleeps 2
Private Bathroom
11
Deluxe Double Room with Balcony
Room details
2 Double Beds
Sleeps 4
Private Bathroom
12
King Suite with Balcony
Room details
1 Extra-Large Double Bed
1 Sofa Bed
Sleeps 3
Private Bathroom
11
One-Bedroom Apartment with Balcony and Mountain View
Room details
1 Extra-Large Double Bed
1 Sofa Bed
Sleeps 3
Private Bathroom
12
King Suite with Ocean View
Room details
1 Extra-Large Double Bed
1 Sofa Bed
Sleeps 3
Private Bathroom
4
Studio with Ocean View
Room details
1 Large Double Bed
Sleeps 2
Private Bathroom
12
Deluxe Double Room with Balcony and Sea View
Room details
2 Double Beds
Sleeps 4
Private Bathroom
Guest reviews of Ala Moana Hotel 3402 Spectacular Ocean Views
7
Good
Based on 105 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Ala Moana Condo by Zelloo, guests praise the convenient location beside Ala Moana Center and the convention center, with some enjoying great views and comfortable rooms, but some report extra fees, limited housekeeping, and poor communication with outside management.
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What guests think
At Ala Moana Condo by Zelloo, guests praise the convenient location beside Ala Moana Center and the convention center, with some enjoying great views and comfortable rooms, but some report extra fees, limited housekeeping, and poor communication with outside management.
Cleanliness is inconsistent, with several clean stays but others citing mildew, stained linens, or roaches. Many like the building amenities such as the pool, gym, cafes and Starbucks, though parking is often pricey. Expect a convenient base with variable service and standards depending on the unit’s management.
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AI-generated summary based on recent guest reviews
Facilities
Guests note useful on-site amenities like the pool, gym, cafes/restaurant, and Starbucks; some mention a buffet and a convenience store. Parking is repeatedly described as expensive.
Related guest reviews
8
Jason
9 Dec 2024
·
Stayed 4 nights
Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub
Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub
10
Ward
7 Apr 2025
·
Stayed 8 nights
Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.
Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.
2
Anna
16 Nov 2024
·
Stayed 7 nights
I wouldn’t recommend this hotel, Expedia and Zello. Terrible. A lot of hidden fees. No toilet paper. You pay for extra towel and parking lot and resort fee. Definitely not coming back here.
I wouldn’t recommend this hotel, Expedia and Zello. Terrible. A lot of hidden fees. No toilet paper. You pay for extra towel and parking lot and resort fee. Definitely not coming back here.
4
Dale
21 Jun 2024
·
Stayed 7 nights
We rented through Expedia as a package deal. Upon checkin we were told by staff that this was third party and as such there would be no housekeeping, additional towels or any services provided to us. The facility is old and run down. There are 2 floors with laundry services but the laundry on floor 3 had broken down washers for the entire week stay. There is a large homeless population surrounding the facility and they just set up tents and pee all over the sidewalks. Oh and dont even think about using their phones- papers in the rooms say even local calls are charged at $0.75 each. Get real. Do yourself a favor and book elsewhere!
We rented through Expedia as a package deal. Upon checkin we were told by staff that this was third party and as such there would be no housekeeping, additional towels or any services provided to us. The facility is old and run down. There are 2 floors with laundry services but the laundry on floor 3 had broken down washers for the entire week stay. There is a large homeless population surrounding the facility and they just set up tents and pee all over the sidewalks. Oh and dont even think about using their phones- papers in the rooms say even local calls are charged at $0.75 each. Get real. Do yourself a favor and book elsewhere!
8
Eunice
21 Jan 2025
·
Stayed 2 nights
*Easy check in *Paid extra fees at check in (which was due to booking through outside party - and privately owned room) - fees were outlined at booking - multiple reminders sent through email leading up to check in. Make sure to read the fine print or else you’ll be surprised at check in with the extra charges. *no hairdryer in room. Iron, refrigerator, and microwave available in room. *property is next to Ala Moana Shopping Center and a 5 min walk to the Honolulu Convention Center.
*Easy check in *Paid extra fees at check in (which was due to booking through outside party - and privately owned room) - fees were outlined at booking - multiple reminders sent through email leading up to check in. Make sure to read the fine print or else you’ll be surprised at check in with the extra charges. *no hairdryer in room. Iron, refrigerator, and microwave available in room. *property is next to Ala Moana Shopping Center and a 5 min walk to the Honolulu Convention Center.
6
James Howard
16 Apr 2025
·
Stayed 4 nights
Housekeeping is not included unless you want to pay an additional fee...according to the reception desk. When I initially booked the room, the site states check-in was 3pm, but reception desk stated check-in was 4pm. Wallpaper in the room was FILTHY; iron provided but no ironing board; coffee, coffee maker, sweetener in room but not creamer. Some sort of construction/renovations were happening 1 floor above - noisy! Basically, I was told that since I booked through Hotels.com, the room was like a private rental and everything would be basic and bare minimum.
Housekeeping is not included unless you want to pay an additional fee...according to the reception desk. When I initially booked the room, the site states check-in was 3pm, but reception desk stated check-in was 4pm. Wallpaper in the room was FILTHY; iron provided but no ironing board; coffee, coffee maker, sweetener in room but not creamer. Some sort of construction/renovations were happening 1 floor above - noisy! Basically, I was told that since I booked through Hotels.com, the room was like a private rental and everything would be basic and bare minimum.
2
Janin
2 Mar 2024
·
Stayed 6 nights
The Orgoto company made my dream vacation miserable. I was promised bedding for 4ppl and was only offered a king bed and pull-out chair. I received 1 roll of toilet paper for a 6-day stay and a family of 4. Ala Moana hotel is fine for a couple and maybe 1 kid but do not book with Orgoto unless you want to feel homeless. I had to buy a blanket, pay double parking fee$50 per night and my own toilet paper. Please do not make the same mistake we did. Do not let this cheap, unprofessional company ruin your Hawaiin vaction. Shame on them!
The Orgoto company made my dream vacation miserable. I was promised bedding for 4ppl and was only offered a king bed and pull-out chair. I received 1 roll of toilet paper for a 6-day stay and a family of 4. Ala Moana hotel is fine for a couple and maybe 1 kid but do not book with Orgoto unless you want to feel homeless. I had to buy a blanket, pay double parking fee$50 per night and my own toilet paper. Please do not make the same mistake we did. Do not let this cheap, unprofessional company ruin your Hawaiin vaction. Shame on them!
6
Deivys
10 Jun 2025
·
Stayed 5 nights
Check-in was frustrating — the manager made us wait a long time while they fixed paperwork issues on their end. Thankfully, Expedia stepped in and resolved everything quickly without me even having to ask. That’s why I always book with them. The hotel’s location is excellent, right next to the mall, which was super convenient with a toddler. We also appreciated the buffet and on-site convenience store. Just be aware that parking is pricey — about $40 per night.
Check-in was frustrating — the manager made us wait a long time while they fixed paperwork issues on their end. Thankfully, Expedia stepped in and resolved everything quickly without me even having to ask. That’s why I always book with them. The hotel’s location is excellent, right next to the mall, which was super convenient with a toddler. We also appreciated the buffet and on-site convenience store. Just be aware that parking is pricey — about $40 per night.
6
Tiffani
1 Apr 2024
·
Stayed 2 nights
Had a good stay, but I have to say, needs a little bit of an update. Room felt clean but lamps by the beds were almost falling out of the wall. We love staying here though for a quick staycation! Bonus that Starbucks is literally downstairs in the lobby.
Had a good stay, but I have to say, needs a little bit of an update. Room felt clean but lamps by the beds were almost falling out of the wall. We love staying here though for a quick staycation! Bonus that Starbucks is literally downstairs in the lobby.
10
Bruce
1 Feb 2025
·
Stayed 6 nights
1901 is near the elevators, but the convenience of the short distance and some of the fastest elevators in existence outweigh the distraction of the elevator noise. This is our third time on the property, and we enjoy the convenience of the location to the center and nearby restaurants.
1901 is near the elevators, but the convenience of the short distance and some of the fastest elevators in existence outweigh the distraction of the elevator noise. This is our third time on the property, and we enjoy the convenience of the location to the center and nearby restaurants.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: several describe clean rooms, while others report mildew, dirty linens, or roaches, and occasional bathroom or fridge issues.
Related guest reviews
2
ana
22 May 2024
·
Stayed 8 nights
The hotel is good but the room we get has to many problems on the bathroom, The shower is very small and with very little water pressure it is very difficult to take showers, the sink was plugged and they took more the two days to fix it. we found out have cockroaches. The fridge was not working good. They don’t have service of recollection of garbage so we have to take care of it
The hotel is good but the room we get has to many problems on the bathroom, The shower is very small and with very little water pressure it is very difficult to take showers, the sink was plugged and they took more the two days to fix it. we found out have cockroaches. The fridge was not working good. They don’t have service of recollection of garbage so we have to take care of it
2
Ofelia
20 Oct 2024
·
Stayed 5 nights
We went to check in a little early & was told that this was a privately owned room. We were not allowed to check in till 3 pm. We waited. Then while checking in, we were told of ALL these added fees that were being applied. What a disappointment and very frustrating way to start our vacation. We couldn’t cxl the reservations because of more added another fees. Finally get our keys. Go to the bathroom, there is a big hair ball by the shower, the towel had moldly yellow brown & black stains on them. I tried to message & call the contact info numerous times. The number didn’t work & chat/msg told me someone will contact me with a few days. No one contacted us. Never got any new towels or any service. We left early and no response still. Very disappointed and appalled. Ala Moana Hotel couldn’t do anything about it because it was privately own. The staff has encountered too many complaints time & time again & would not like to endure that experience for the guests but there’s nothing they can do. Having privately owned rooms in a Hotel such as Ala Moana doesn’t make any scene.
We went to check in a little early & was told that this was a privately owned room. We were not allowed to check in till 3 pm. We waited. Then while checking in, we were told of ALL these added fees that were being applied. What a disappointment and very frustrating way to start our vacation. We couldn’t cxl the reservations because of more added another fees. Finally get our keys. Go to the bathroom, there is a big hair ball by the shower, the towel had moldly yellow brown & black stains on them. I tried to message & call the contact info numerous times. The number didn’t work & chat/msg told me someone will contact me with a few days. No one contacted us. Never got any new towels or any service. We left early and no response still. Very disappointed and appalled. Ala Moana Hotel couldn’t do anything about it because it was privately own. The staff has encountered too many complaints time & time again & would not like to endure that experience for the guests but there’s nothing they can do. Having privately owned rooms in a Hotel such as Ala Moana doesn’t make any scene.
10
Tao
4 Feb 2025
·
Stayed 4 nights
Clean place. Roomy.
Clean place. Roomy.
8
NAOUFEL
9 Nov 2024
·
Stayed 7 nights
Great location, the room was clean and we had great time
Great location, the room was clean and we had great time
8
Sean
15 Jun 2025
·
Stayed 3 nights
Room could have been cleaner. The shower curtain had mildew in it.
Room could have been cleaner. The shower curtain had mildew in it.
10
Kelsey Marie Kuulei Miliama Haina
30 Mar 2025
·
Stayed 3 nights
The room was clean and better than we expected. A great view and we got to enjoy the fireworks show which was welcomed surprise! We enjoyed being able to walk to the mall which was so convenient. The staff were very friendly and helpful. We would definitely stay again!
The room was clean and better than we expected. A great view and we got to enjoy the fireworks show which was welcomed surprise! We enjoyed being able to walk to the mall which was so convenient. The staff were very friendly and helpful. We would definitely stay again!
8
Dera-Lynn
28 May 2025
·
Stayed 4 nights
The room was clean and very nice. We wished there were more than 1 roll of toilet paper provided in the unit.
The room was clean and very nice. We wished there were more than 1 roll of toilet paper provided in the unit.
4
Amanda
20 Nov 2024
·
Stayed 5 nights
There were visible roaches in the drawers and crawled in my luggage. Could not kill it. Dead roaches in the room.
There were visible roaches in the drawers and crawled in my luggage. Could not kill it. Dead roaches in the room.
10
Ryan
17 Jul 2025
·
Stayed 5 nights
Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.
Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.
2
SHONDA
17 Mar 2025
·
Stayed 4 nights
Dirty. Very small. Smells of smoke. Dirty sheets. Only full beds. Do not ever stay at the Ala Moana Condos. They are not a condo Only a scam
Dirty. Very small. Smells of smoke. Dirty sheets. Only full beds. Do not ever stay at the Ala Moana Condos. They are not a condo Only a scam
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AI-generated summary based on recent guest reviews
Rooms
Rooms range from comfortable with nice views to small or dated, and some near the elevators experience noticeable noise.
Related guest reviews
8
Jason
9 Dec 2024
·
Stayed 4 nights
Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub
Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub
10
Tao
4 Feb 2025
·
Stayed 4 nights
Clean place. Roomy.
Clean place. Roomy.
8
diane
29 Oct 2024
·
Stayed 7 nights
the hotel is nice. What they called condo was just a small hotel room nothing more. it was clean and comfortable. the view was nice. The location was good. Close to everything Waikiki. Some concerns. The TV remote didn’t work. reported but never got anyone to address issue. 2 rolls of TP for the week and 3 towels each. We had to buy TP. Paid for late check out but got locked out anyway. my contact was responsive to most issues . despite the issues I would stay here again.
the hotel is nice. What they called condo was just a small hotel room nothing more. it was clean and comfortable. the view was nice. The location was good. Close to everything Waikiki. Some concerns. The TV remote didn’t work. reported but never got anyone to address issue. 2 rolls of TP for the week and 3 towels each. We had to buy TP. Paid for late check out but got locked out anyway. my contact was responsive to most issues . despite the issues I would stay here again.
10
Kelsey Marie Kuulei Miliama Haina
30 Mar 2025
·
Stayed 3 nights
The room was clean and better than we expected. A great view and we got to enjoy the fireworks show which was welcomed surprise! We enjoyed being able to walk to the mall which was so convenient. The staff were very friendly and helpful. We would definitely stay again!
The room was clean and better than we expected. A great view and we got to enjoy the fireworks show which was welcomed surprise! We enjoyed being able to walk to the mall which was so convenient. The staff were very friendly and helpful. We would definitely stay again!
10
Tutuila
25 Jan 2025
·
Stayed 6 nights
Awesome stay here for our team, right by ala moana where we can get everything done. Room was very comfortable
Awesome stay here for our team, right by ala moana where we can get everything done. Room was very comfortable
6
Tiffani
1 Apr 2024
·
Stayed 2 nights
Had a good stay, but I have to say, needs a little bit of an update. Room felt clean but lamps by the beds were almost falling out of the wall. We love staying here though for a quick staycation! Bonus that Starbucks is literally downstairs in the lobby.
Had a good stay, but I have to say, needs a little bit of an update. Room felt clean but lamps by the beds were almost falling out of the wall. We love staying here though for a quick staycation! Bonus that Starbucks is literally downstairs in the lobby.
10
Bruce
1 Feb 2025
·
Stayed 6 nights
1901 is near the elevators, but the convenience of the short distance and some of the fastest elevators in existence outweigh the distraction of the elevator noise. This is our third time on the property, and we enjoy the convenience of the location to the center and nearby restaurants.
1901 is near the elevators, but the convenience of the short distance and some of the fastest elevators in existence outweigh the distraction of the elevator noise. This is our third time on the property, and we enjoy the convenience of the location to the center and nearby restaurants.
10
Ryan
17 Jul 2025
·
Stayed 5 nights
Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.
Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.
10
Tiffany
6 Aug 2024
·
Stayed 4 nights
I had a good experience, comfortable bed and nice view from my balcony. Only needed more toilet paper😝
I had a good experience, comfortable bed and nice view from my balcony. Only needed more toilet paper😝
2
SHONDA
17 Mar 2025
·
Stayed 4 nights
Dirty. Very small. Smells of smoke. Dirty sheets. Only full beds. Do not ever stay at the Ala Moana Condos. They are not a condo Only a scam
Dirty. Very small. Smells of smoke. Dirty sheets. Only full beds. Do not ever stay at the Ala Moana Condos. They are not a condo Only a scam
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AI-generated summary based on recent guest reviews
Service
Service varies due to outside management: many mention unexpected extra fees, limited or paid housekeeping, and difficulty getting responses, with the front desk often unable to assist. Some guests reported friendly staff or smooth check-in.
Related guest reviews
6
Dera-Lynn
16 Jan 2024
·
Stayed 2 nights
Upon booking you are charged a resort fee. Upon checking in you are also charged a resort fee and a Check in/out fee. The fee was not disclosed until a day before checking in and not upon booking. I assumed I paid for that fee when I booked as it clearly stated it. The blankets were very thin. You are unable to ask for additional items while there. There is a fee of $25 if you request an additional towel. The towel was not an issue. The blanket was the issue for our stay. I left a voicemail requesting a blanket, but they did not respond.
Upon booking you are charged a resort fee. Upon checking in you are also charged a resort fee and a Check in/out fee. The fee was not disclosed until a day before checking in and not upon booking. I assumed I paid for that fee when I booked as it clearly stated it. The blankets were very thin. You are unable to ask for additional items while there. There is a fee of $25 if you request an additional towel. The towel was not an issue. The blanket was the issue for our stay. I left a voicemail requesting a blanket, but they did not respond.
2
Ofelia
20 Oct 2024
·
Stayed 5 nights
We went to check in a little early & was told that this was a privately owned room. We were not allowed to check in till 3 pm. We waited. Then while checking in, we were told of ALL these added fees that were being applied. What a disappointment and very frustrating way to start our vacation. We couldn’t cxl the reservations because of more added another fees. Finally get our keys. Go to the bathroom, there is a big hair ball by the shower, the towel had moldly yellow brown & black stains on them. I tried to message & call the contact info numerous times. The number didn’t work & chat/msg told me someone will contact me with a few days. No one contacted us. Never got any new towels or any service. We left early and no response still. Very disappointed and appalled. Ala Moana Hotel couldn’t do anything about it because it was privately own. The staff has encountered too many complaints time & time again & would not like to endure that experience for the guests but there’s nothing they can do. Having privately owned rooms in a Hotel such as Ala Moana doesn’t make any scene.
We went to check in a little early & was told that this was a privately owned room. We were not allowed to check in till 3 pm. We waited. Then while checking in, we were told of ALL these added fees that were being applied. What a disappointment and very frustrating way to start our vacation. We couldn’t cxl the reservations because of more added another fees. Finally get our keys. Go to the bathroom, there is a big hair ball by the shower, the towel had moldly yellow brown & black stains on them. I tried to message & call the contact info numerous times. The number didn’t work & chat/msg told me someone will contact me with a few days. No one contacted us. Never got any new towels or any service. We left early and no response still. Very disappointed and appalled. Ala Moana Hotel couldn’t do anything about it because it was privately own. The staff has encountered too many complaints time & time again & would not like to endure that experience for the guests but there’s nothing they can do. Having privately owned rooms in a Hotel such as Ala Moana doesn’t make any scene.
10
Ward
7 Apr 2025
·
Stayed 8 nights
Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.
Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.
10
Steven
31 Mar 2025
·
Stayed 3 nights
Property was fine. It is an outside-managed unit at a condotel, so if you need anything besides check-in and parking, you would have to call outside managers, not the front desk.
Property was fine. It is an outside-managed unit at a condotel, so if you need anything besides check-in and parking, you would have to call outside managers, not the front desk.
2
Robert
16 May 2025
·
Stayed 5 nights
The dishwasher did not work. The communication with the rental company, Zelloo, was horrendous - never responding to phone calls or to emails. I will be filing a complaint with the Attorney General's Office of Hawaii and with the Attorney General's Office in Florida as the company Zelloo does not have a broker license to operate in Hawaii. The refregirator stank as if something died in it.
The dishwasher did not work. The communication with the rental company, Zelloo, was horrendous - never responding to phone calls or to emails. I will be filing a complaint with the Attorney General's Office of Hawaii and with the Attorney General's Office in Florida as the company Zelloo does not have a broker license to operate in Hawaii. The refregirator stank as if something died in it.
8
ryosaku
21 Feb 2025
·
Stayed 9 nights
Overall experience good. No communication regarding house keeping or clean towels without extra costs.
Overall experience good. No communication regarding house keeping or clean towels without extra costs.
6
James Howard
16 Apr 2025
·
Stayed 4 nights
Housekeeping is not included unless you want to pay an additional fee...according to the reception desk. When I initially booked the room, the site states check-in was 3pm, but reception desk stated check-in was 4pm. Wallpaper in the room was FILTHY; iron provided but no ironing board; coffee, coffee maker, sweetener in room but not creamer. Some sort of construction/renovations were happening 1 floor above - noisy! Basically, I was told that since I booked through Hotels.com, the room was like a private rental and everything would be basic and bare minimum.
Housekeeping is not included unless you want to pay an additional fee...according to the reception desk. When I initially booked the room, the site states check-in was 3pm, but reception desk stated check-in was 4pm. Wallpaper in the room was FILTHY; iron provided but no ironing board; coffee, coffee maker, sweetener in room but not creamer. Some sort of construction/renovations were happening 1 floor above - noisy! Basically, I was told that since I booked through Hotels.com, the room was like a private rental and everything would be basic and bare minimum.
6
Kenneth
9 Feb 2024
·
Stayed 7 nights
I would give the hotel a solid three stars. As for Orgoto, don’t expect to get a response from them if you need anything. I would recommend booking the hotel directly. You will have housekeeping as well as help from the front desk.
I would give the hotel a solid three stars. As for Orgoto, don’t expect to get a response from them if you need anything. I would recommend booking the hotel directly. You will have housekeeping as well as help from the front desk.
2
Kevin
8 Apr 2024
·
Stayed 2 nights
This 3rd party company used by Hotels.com is not responding to my communications regarding being overcharged. I need to get money back from them for being overcharged. The hotel itself was decent but there was no shampoo and the front desk would not give me any because it was "managed by another company". Thank you, Kevin Stokes (808) 594-3670
This 3rd party company used by Hotels.com is not responding to my communications regarding being overcharged. I need to get money back from them for being overcharged. The hotel itself was decent but there was no shampoo and the front desk would not give me any because it was "managed by another company". Thank you, Kevin Stokes (808) 594-3670
6
Deivys
10 Jun 2025
·
Stayed 5 nights
Check-in was frustrating — the manager made us wait a long time while they fixed paperwork issues on their end. Thankfully, Expedia stepped in and resolved everything quickly without me even having to ask. That’s why I always book with them. The hotel’s location is excellent, right next to the mall, which was super convenient with a toddler. We also appreciated the buffet and on-site convenience store. Just be aware that parking is pricey — about $40 per night.
Check-in was frustrating — the manager made us wait a long time while they fixed paperwork issues on their end. Thankfully, Expedia stepped in and resolved everything quickly without me even having to ask. That’s why I always book with them. The hotel’s location is excellent, right next to the mall, which was super convenient with a toddler. We also appreciated the buffet and on-site convenience store. Just be aware that parking is pricey — about $40 per night.
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AI-generated summary based on recent guest reviews
Location
Location is a consistent highlight, right by Ala Moana Center and a short walk to the convention center, with easy access to restaurants and Waikiki.
Related guest reviews
10
Adriana
2 Sept 2024
·
Stayed 4 nights
Everything was fine Store r close Fast food and restaurant near the hotel
Everything was fine Store r close Fast food and restaurant near the hotel
10
Ward
7 Apr 2025
·
Stayed 8 nights
Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.
Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.
10
Sean
9 Feb 2025
·
Stayed 3 nights
We travel inter Island several times a year and enjoy not only the accommodations but the access to Ala Moana shopping center as well. Makes our regular medical trips so much more enjoyable.
We travel inter Island several times a year and enjoy not only the accommodations but the access to Ala Moana shopping center as well. Makes our regular medical trips so much more enjoyable.
10
Agalii
3 Feb 2025
·
Stayed 2 nights
Nice room and location
Nice room and location
8
Eunice
21 Jan 2025
·
Stayed 2 nights
*Easy check in *Paid extra fees at check in (which was due to booking through outside party - and privately owned room) - fees were outlined at booking - multiple reminders sent through email leading up to check in. Make sure to read the fine print or else you’ll be surprised at check in with the extra charges. *no hairdryer in room. Iron, refrigerator, and microwave available in room. *property is next to Ala Moana Shopping Center and a 5 min walk to the Honolulu Convention Center.
*Easy check in *Paid extra fees at check in (which was due to booking through outside party - and privately owned room) - fees were outlined at booking - multiple reminders sent through email leading up to check in. Make sure to read the fine print or else you’ll be surprised at check in with the extra charges. *no hairdryer in room. Iron, refrigerator, and microwave available in room. *property is next to Ala Moana Shopping Center and a 5 min walk to the Honolulu Convention Center.
10
Eduard and Julz
25 Mar 2025
·
Stayed 6 nights
We wanted to try out a new location. We had a car to drive to the beach but there is one not too far if you're walking.
We wanted to try out a new location. We had a car to drive to the beach but there is one not too far if you're walking.
10
Tutuila
25 Jan 2025
·
Stayed 6 nights
Awesome stay here for our team, right by ala moana where we can get everything done. Room was very comfortable
Awesome stay here for our team, right by ala moana where we can get everything done. Room was very comfortable
6
Deivys
10 Jun 2025
·
Stayed 5 nights
Check-in was frustrating — the manager made us wait a long time while they fixed paperwork issues on their end. Thankfully, Expedia stepped in and resolved everything quickly without me even having to ask. That’s why I always book with them. The hotel’s location is excellent, right next to the mall, which was super convenient with a toddler. We also appreciated the buffet and on-site convenience store. Just be aware that parking is pricey — about $40 per night.
Check-in was frustrating — the manager made us wait a long time while they fixed paperwork issues on their end. Thankfully, Expedia stepped in and resolved everything quickly without me even having to ask. That’s why I always book with them. The hotel’s location is excellent, right next to the mall, which was super convenient with a toddler. We also appreciated the buffet and on-site convenience store. Just be aware that parking is pricey — about $40 per night.
10
Ryan
17 Jul 2025
·
Stayed 5 nights
Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.
Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.
8
Ethel
7 Apr 2025
·
Stayed 5 nights
The private room was perfect location to access everything around it.
The private room was perfect location to access everything around it.
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AI-generated summary based on recent guest reviews
Dining
A few guests appreciated on-site options such as the restaurant, cafes, Starbucks, and a buffet/convenience store, but overall feedback on food quality is limited.
Related guest reviews
8
Jason
9 Dec 2024
·
Stayed 4 nights
Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub
Pros -lobby, pool, weight room -Starbucks on site -close to shopping & conference centre -staff were friendly Cons -noisy - room was behind elevators, up to 50dB all night long from elevators moving up and down. Complained about it but they couldn’t move us. Stay away from any room ending in ‘01’ regardless of floor. -communication - everything was through email, they were relatively quick to respond unless it was something they couldn’t solve like moving us to a different room because of the noise, in that case they didn’t respond until the next day -no hot tub
10
Ward
7 Apr 2025
·
Stayed 8 nights
Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.
Room and location was fantastic. Amenities great. Loved the restaurant, pool, bar, cafes. Only issue was the lack of response regarding early check in. Arrived at 8.30am (My issue), but check in was 4pm. Emailed multiple times over a few days trying to get an earlier check in. No response. Would recommend this location though.
6
Deivys
10 Jun 2025
·
Stayed 5 nights
Check-in was frustrating — the manager made us wait a long time while they fixed paperwork issues on their end. Thankfully, Expedia stepped in and resolved everything quickly without me even having to ask. That’s why I always book with them. The hotel’s location is excellent, right next to the mall, which was super convenient with a toddler. We also appreciated the buffet and on-site convenience store. Just be aware that parking is pricey — about $40 per night.
Check-in was frustrating — the manager made us wait a long time while they fixed paperwork issues on their end. Thankfully, Expedia stepped in and resolved everything quickly without me even having to ask. That’s why I always book with them. The hotel’s location is excellent, right next to the mall, which was super convenient with a toddler. We also appreciated the buffet and on-site convenience store. Just be aware that parking is pricey — about $40 per night.
6
Tiffani
1 Apr 2024
·
Stayed 2 nights
Had a good stay, but I have to say, needs a little bit of an update. Room felt clean but lamps by the beds were almost falling out of the wall. We love staying here though for a quick staycation! Bonus that Starbucks is literally downstairs in the lobby.
Had a good stay, but I have to say, needs a little bit of an update. Room felt clean but lamps by the beds were almost falling out of the wall. We love staying here though for a quick staycation! Bonus that Starbucks is literally downstairs in the lobby.
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AI-generated summary based on recent guest reviews
6
Jessie
27 Aug 2026
·
Stayed 5 nights
Room was relatively clean. Had to pay for any additional towels. View of the parking lot and buildings. No 'city view'. Bathroom sink drained slowly. Clean linen. Bed was kind of uncomfortably hard, could feel the springs. Air conditioner was noisy. Keurig coffee maker and coffee but no sugar.
Room was relatively clean. Had to pay for any additional towels. View of the parking lot and buildings. No 'city view'. Bathroom sink drained slowly. Clean linen. Bed was kind of uncomfortably hard, could feel the springs. Air conditioner was noisy. Keurig coffee maker and coffee but no sugar.
2
Ricky Teruo
17 Feb 2026
·
Stayed 2 nights
Room dirty, broken bathroom fixtures. Will not stay here again.
Room dirty, broken bathroom fixtures. Will not stay here again.
4
Jay
27 Sept 2025
·
Stayed 5 nights
The rooms are in the hotel Ala Moana but the room is owned by Zelloo. The first day we got there, i let them know that the TV was not working and they said they will update me on when they will fix it, and no response regarding the TV after that. I messaged them that the toilet was clogged and no response from them. I had to go buy a plunger and unclog the toilet myself. We stayed there for 5 days and on day 2 we had no more clean towels left. I messaged them and was told to go to the pool and check them out from there but according to the hotel, towels from the pool need to be returned back to the pool. So i had to go buy towels to used for the remainder of my time there. The hotel was nice but the zelloo part was no help with issues or providing necessary supplies. Ran out of toilet paper on day 2 and i didnt even bother messaging since they did not help with anything. I just went and bought it myself. I would not recommend zelloo properties to any of my friends and i will never use them again in the future ever again. Lesson learned i guess.
The rooms are in the hotel Ala Moana but the room is owned by Zelloo. The first day we got there, i let them know that the TV was not working and they said they will update me on when they will fix it, and no response regarding the TV after that. I messaged them that the toilet was clogged and no response from them. I had to go buy a plunger and unclog the toilet myself. We stayed there for 5 days and on day 2 we had no more clean towels left. I messaged them and was told to go to the pool and check them out from there but according to the hotel, towels from the pool need to be returned back to the pool. So i had to go buy towels to used for the remainder of my time there. The hotel was nice but the zelloo part was no help with issues or providing necessary supplies. Ran out of toilet paper on day 2 and i didnt even bother messaging since they did not help with anything. I just went and bought it myself. I would not recommend zelloo properties to any of my friends and i will never use them again in the future ever again. Lesson learned i guess.
10
Ryan
17 Jul 2025
·
Stayed 5 nights
Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.
Amazing stay very upscale and clean. Views are amazing near shopping center. Stayed for the half marathon and near the convention center.
10
Mrs Audrey
15 Jul 2025
·
Stayed 3 nights
Superb location. The small refrigerator leaks, otherwise, everything is convenient. Parking is expensive.
Superb location. The small refrigerator leaks, otherwise, everything is convenient. Parking is expensive.
FAQs about Ala Moana Hotel 3402 Spectacular Ocean Views
Is parking available at the property?
Yes, parking is available at the property. Self-parking is offered at a fee of USD 39 per day, while valet parking is available for USD 49 per day. Reservations are not required.
Does the property allow pets?
No pets are allowed at the property. Service animals are exempt from this policy.
What are the check-in and check-out times?
Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.
What is the location of the property in relation to key landmarks?
The property is located 0.2 miles from the Hawaii Convention Center, 0.3 miles from Ala Moana Center, and 0.5 miles from Ala Wai Yacht Harbor. It is approximately 1.2 miles from Waikiki Beach Walk and 8.2 miles from Daniel K. Inouye International Airport.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool. Specific operational hours and seasonal availability details are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-27: 481.249987300293USD
- 2026-09-28: 302.00506202197266USD
- 2026-09-29: 448.14435432055666USD
- 2026-09-30: 603.6225062768555USD
- 2026-10-01: 363.5515845576172USD
- 2026-10-02: 529.8836935605469USD
- 2026-10-03: 529.6179223242187USD
- 2026-10-04: 362.5788257299805USD
- 2026-10-05: 348.3773522138672USD
- 2026-10-06: 611.3014065590821USD
- 2026-10-07: 633.2984891997071USD
- 2026-10-08: 364.5729431411133USD
- 2026-10-09: 638.1560347978516USD
- 2026-10-10: 363.7421997429199USD
- 2026-10-11: 362.659917894043USD
- 2026-10-12: 363.3093147746582USD
- 2026-10-13: 363.0789866459961USD
- 2026-10-14: 363.410645265625USD
- 2026-10-15: 652.1590824536133USD
- 2026-10-16: NO DATA
- 2026-10-17: 588.0520470664063USD
- 2026-10-18: 580.6543658000488USD
- 2026-10-19: 405.4227736464844USD
- 2026-10-20: 356.18951996948243USD
- 2026-10-21: 357.940916314209USD
- 2026-10-22: 584.8028062460938USD
- 2026-10-23: 593.3848982768556USD
- 2026-10-24: 514.5859831228028USD
- 2026-10-25: 353.99038101684573USD
- 2026-10-27: 424.28076334204104USD
- 2026-10-28: 531.978134753418USD
- 2026-10-29: 431.86211697143557USD
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: 546.3688696044923USD
- 2026-11-02: 375.3870483879395USD
- 2026-11-03: 436.07741679589844USD
- 2026-11-04: NO DATA
- 2026-11-05: 468.3116908671875USD
- 2026-11-06: 484.59149822851566USD
- 2026-11-07: NO DATA
- 2026-11-08: 331.0417498706055USD
- 2026-11-09: 328.64866317797856USD
- 2026-11-10: 329.5599780285645USD
- 2026-11-11: 457.79664768945315USD
- 2026-11-13: 675.2399396499023USD
- 2026-11-14: NO DATA
- 2026-11-15: 366.88233411132813USD
- 2026-11-16: 333.13060209155276USD
- 2026-11-18: 603.7772617851563USD
- 2026-11-19: 460.8747826550293USD
- 2026-11-20: 480.7354547421875USD
- 2026-11-21: 464.44249073266604USD
- 2026-11-22: 347.4053570966797USD
Check-in time starts at16:00Check-out time ends at11:00
Check-in must be done by someone who is at least 21 years old.
Age Requirements
Minimum age to check in is 21 years old
Pets
Pets not allowed;
Front Desk Services
Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room;
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Destination fee: USD 35 per accommodation, per night
- Service fee: USD 50 per accommodation, per stay
- A damage deposit of USD 250 will be collected before check-in.
Popular amenities
Parking
Free wi-fi
Swimming pool
Parking Onsite
Parking
Parking
Parking Onsite
Activities
Swimming pool
Internet
Free wi-fi