Name: Quality Inn Appleton West
Address: 3623 West College Ave, Appleton, Wisconsin, United States of America, Appleton, Wisconsin, US
Price range: US$60–US$217 per night
Rating: 5.73

What guests think

At Quality Inn Appleton West, reviews highlight a budget-friendly stay with convenient access, but recurring concerns about cleanliness, strong odors, dated rooms, and maintenance issues like malfunctioning air conditioning or televisions, plus inconsistent staffing and housekeeping, shape many experiences.

Some guests appreciated quiet rooms and courteous staff. Breakfast quality and availability drew repeated criticism. Overall, expect a no-frills stay with significant variability in upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited and often out of order, with repeated mentions of no elevator, a closed fitness room, and missing or broken machines like ice or vending, plus exterior door access issues. Overall amenities appear dated.

Related guest reviews

2

Ashly

2 Jan 2023

·

Stayed 2 nights

Absolutely terrible. Dirty room, no comforter on the bed, no bath towels, no housekeeping on duty for 2 days. anyone Could access the hotel anytime by getting into the doors without a key card. Broken door handle to exterior door to get in. No breakfast. Random person sleeping in the lobby with all the lights off in the middle of the night. Fitness center wasn’t open at 6am like it was supposed to be. Wholes in the drywall with hot wires exposed. The worst experience I’ve ever had. A simple clean room with basic necessities is all we wanted and paid for. We will never use Quality Inn ever again.

4

Becky

22 Jun 2025

·

Stayed 1 night

When we checked in our room was not made up from previous guests. We were going to leave and request a refund.The hotel was booked and the area hotels seemed to be full as well. It soon became apparent that Cynthia was the only staff in the hotel. So we waited while she cleaned the room. In the meantime other guests came to ask for towels because they hadn't gotten any. Two guests reported that when they checked in someone else was in their room. I don't know who would have been responsible for that mix up. And the phone was ringing a lot. Cynthia kept her cool, she was patient and courteous while having a terrible lot to deal with. Management needs to step up. The hotel is old , carpeting old, place needs attentions. And there is no elevator.

6

Keith

31 Jul 2023

·

Stayed 4 nights

My room was clean. Did hear another guest complain about their room being dirty. It was hot. The air conditioner was plugged into a surge suppressor that was being used as an extension cord. The air conditioner was small for the room and outside temps. It ran the whole day and night to keep up. The next day, temps were lower and it did ok keeping up. The carpet in the hallway and stairs was older. There was no elevator.

2

Brooke

2 Jan 2023

·

Stayed 1 night

The hotel is broken down and dirty. Our bathroom had mold on the curtain and tile, carpeting is stained, walls are chipped, vending machines are missing. Would not recommend!

4

Jill

1 May 2023

·

Stayed 2 nights

Tv wouldn't work in room girl came to check couldn't fix it said would move me next day she didn't. Hair all over bath tub. Empty Walmart bags on floor side of bed. Couldn't find anyone at check out when i did 15 min later he couldn't care less. Door was supposed to be unlocked at 5am at 6:15 still wasn't

4

Corey

5 May 2025

·

Stayed 3 nights

Bed uncomfortable,cable garbage,you can't go in but one way which if you have a lot of luggage you can't get in no other way ,not friendly

2

Sharon

21 Jul 2023

·

Stayed 1 night

Room had an unpleasant odor. Coffee pot with no coffee available, no tissue in dispenser, shampoo insignificant size too small, only one wash cloth for 2 people. Bathroom looked dirty. Ice machine out of order. Morning breakfast: black bananas, moldy oranges, hard bagels, no creamer. Chose not to eat there. Would not choose Quality Inn in the future.

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Cleanliness

Cleanliness is a recurring problem, with multiple reports of strong odors, stained or unchanged linens, moldy bathrooms, and housekeeping that misses or skips service. A few guests found rooms clean, but overall standards felt low.

Related guest reviews

2

Ereka

27 Jul 2025

·

Stayed 1 night

The property was not what was shown online. It was in need of many repairs and in our room dirty, moldy ahower curtain.Holes in walls and shower curtain broken from wall. Sink did not drain.

4

Karen

4 Aug 2025

·

Stayed 4 nights

They didnt make up our beds or bring fresh towels. When my husband inquired, he was told, "didn't you read you read the sign"? He replied. What sign? He said it was sitting behind the hand sanitizer bottle. Why weren't we told upon checking in that you will have to request room service if required . Its not good customer service. Arrived on 7-31. Left yhe room on 8-1, came back room not serviced. husband went to tell them and got towels and had conversation with gentleman. Left room on 8-2 at the end of day and it had been done. Left toom on 8-3, Came back in evening, not serviced again after having a conversation Paint bad shape over the air conditioner, walls chipped. Bathroom shower curtin moldy in hem, and bad stains . stool lid did not fit properly. Tub surround not in good shape.

4

Mercede

12 Aug 2025

·

Stayed 1 night

Overall, just no.. The description photos do not match the rooms, and our rooms were clearly not cleaned properly before our arrival.. Our first room had a very strong unpleasant smell of warm feet and cigarettes. Despite that, the beds were not changed and there were fresh, crusty stains on all of the sheets and pillows. I have never asked for another room before, but the man running the front desk was very helpful and accommodating to my groups needs, and gave us a new room. Unfortunately, our “new” room wasn’t much better than the first.

4

Debbie

23 Jul 2025

·

Stayed 2 nights

The room had a funny odor and the shower curtain in the shower was moldy on the ends. We did, however, like the beds very much. They were extremely comfortable. The continental breakfast was not very good and the garbage where people put their items when they were done was filthy dirty on the top.

2

Michael

28 Jul 2025

·

Stayed 2 nights

At check in we had to have the sheets change because there was hair all over them after changing the bed that evening when we decided to go to bed the bed and the pillows stunk of something I have never smelled before the worst smell imaginable it permeated all of our clothes even into the bags and the car after we put them in the trunk I would not stay at this property or any of its affiliates ever again

4

Scott

13 Jul 2025

·

Stayed 2 nights

Hotel had a funny smell and didn’t seem clean

4

Lawrence

26 Jul 2025

·

Stayed 2 nights

There was mold all around the air conditioning unit and on the wall in the room. Disgusting.

2

Linda

22 Dec 2022

·

Stayed 2 nights

This is the worst place I’ve ever stayed! You cannot control the temperature in your room, the cable and internet did not work, towels thin and with holes, dirty walls, dirty headboards, not vacuumed, mold in the shower, no hair dryer or iron and I have picture. No help or resolution from front desk and you have to wait until your stay is complete to complain to Choice customer relations. No moving to another room or even offered to have it cleaned again. Rated good 7/10 on hotels site. They need to rethink this place being on their site. Covid cleaning listed on the site, not even minimal cleaning. The only thing clean was the linens! The towels, most people would use as rags at hone.

2

Mark

30 Jul 2023

·

Stayed 3 nights

Stained bed sheets and pillow cases and towels.Really dirty room.I was there 3 days-never any room service,even after I requested it.Eggs cold three days in a row.TV no local channels.Nobody to check me out at 6:30AM. Nobody there.

2

Darrel

16 May 2023

·

Stayed 1 night

My room was absolutely disgusting. I have never been in a worse hotel. The room smelled like wet dog. The a/c was broken. The tv was broken. The phone line attached to the room phone- was literally cut in half. The bathroom could not have been more filthy. What a waste of money. I could have slept in my car & had a better experience.

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Rooms

Rooms are dated with frequent maintenance issues (AC and TVs), limited in-room amenities, and unreliable Wi‑Fi; some guests also faced fixture or curtain problems. Others noted quiet stays and comfortable beds.

Related guest reviews

2

Roger

26 Jul 2023

·

Stayed 1 night

TV- no remote or antenna coax and staff didn't fix so we had no working TV. Reserved 1 king sized bed, got 2 full sized. Wife & I had to sleep on different beds.

2

Janice

25 Sept 2023

·

Stayed 1 night

No tv, no coffee pot.

4

Derrick

12 Aug 2025

·

Stayed 1 night

Windows leaked when it rained and started to pool in the window

6

Keith

31 Jul 2023

·

Stayed 4 nights

My room was clean. Did hear another guest complain about their room being dirty. It was hot. The air conditioner was plugged into a surge suppressor that was being used as an extension cord. The air conditioner was small for the room and outside temps. It ran the whole day and night to keep up. The next day, temps were lower and it did ok keeping up. The carpet in the hallway and stairs was older. There was no elevator.

8

Mary Jo

15 Jul 2025

·

Stayed 3 nights

Faucet over sink loose as was electrical outlet with hair blower. Otherwise all good

10

Eugene

11 Aug 2025

·

Stayed 5 nights

Room was quiet. Staff was friendly.

2

Thomas

23 Jun 2025

·

Stayed 3 nights

Poorly trained staff, television did not work properly. Dirty room and chairs. Poor to no wi fi.

2

Jordan

11 May 2023

·

Stayed 1 night

No working A/C. Dirty towels in the bathroom.

6

Youa

18 May 2025

·

Stayed 2 nights

Convenient location but the hotels was lack of towels, no tissue paper, table light and refrigerator is not working. Bathroom fan switch was not working properly. Not very clean hotel, but was ok for last minutes booking.

2

Darrel

16 May 2023

·

Stayed 1 night

My room was absolutely disgusting. I have never been in a worse hotel. The room smelled like wet dog. The a/c was broken. The tv was broken. The phone line attached to the room phone- was literally cut in half. The bathroom could not have been more filthy. What a waste of money. I could have slept in my car & had a better experience.

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: some guests encountered friendly, accommodating staff, but many reported overbooking, slow or absent front‑desk support, poor communication about housekeeping, and unprofessional interactions.

Related guest reviews

4

Karen

4 Aug 2025

·

Stayed 4 nights

They didnt make up our beds or bring fresh towels. When my husband inquired, he was told, "didn't you read you read the sign"? He replied. What sign? He said it was sitting behind the hand sanitizer bottle. Why weren't we told upon checking in that you will have to request room service if required . Its not good customer service. Arrived on 7-31. Left yhe room on 8-1, came back room not serviced. husband went to tell them and got towels and had conversation with gentleman. Left room on 8-2 at the end of day and it had been done. Left toom on 8-3, Came back in evening, not serviced again after having a conversation Paint bad shape over the air conditioner, walls chipped. Bathroom shower curtin moldy in hem, and bad stains . stool lid did not fit properly. Tub surround not in good shape.

2

Lori

20 Jul 2025

·

Stayed 1 night

When we checked in, we were given a room key. When we went to that room, it hadn’t been cleaned yet. Returned to the main desk and let them know the room was not clean. The front desk staff questioned me, and I said it was not cleaned. He contacted another person who went and checked on the room and came back and said it wasn’t cleaned. He then gave us another room, but did not apologize for the mixup. I had to say, “we don’t even get an Oops, sorry about that?”. He then said sorry. Once in the new room, the sink did not drain properly. When we finally decided to go to bed, there was a brown bug underneath the sheets. When I addressed it with the front desk, they said maybe someone left the window open they would check on it. They were very unprofessional and had zero customer service skills.

4

Mercede

12 Aug 2025

·

Stayed 1 night

Overall, just no.. The description photos do not match the rooms, and our rooms were clearly not cleaned properly before our arrival.. Our first room had a very strong unpleasant smell of warm feet and cigarettes. Despite that, the beds were not changed and there were fresh, crusty stains on all of the sheets and pillows. I have never asked for another room before, but the man running the front desk was very helpful and accommodating to my groups needs, and gave us a new room. Unfortunately, our “new” room wasn’t much better than the first.

4

Becky

22 Jun 2025

·

Stayed 1 night

When we checked in our room was not made up from previous guests. We were going to leave and request a refund.The hotel was booked and the area hotels seemed to be full as well. It soon became apparent that Cynthia was the only staff in the hotel. So we waited while she cleaned the room. In the meantime other guests came to ask for towels because they hadn't gotten any. Two guests reported that when they checked in someone else was in their room. I don't know who would have been responsible for that mix up. And the phone was ringing a lot. Cynthia kept her cool, she was patient and courteous while having a terrible lot to deal with. Management needs to step up. The hotel is old , carpeting old, place needs attentions. And there is no elevator.

10

Eugene

11 Aug 2025

·

Stayed 5 nights

Room was quiet. Staff was friendly.

2

Kurt

29 Jun 2025

·

Stayed 1 night

They over booked the rooms. I drove 5 hours to Appleton from Saint Paul and didn't even get a room which I reserved a room 3 weeks in advance. Stupid Hotel.

2

Margarita

21 Dec 2022

·

Stayed 1 night

Arrived to a confirmed room only to find out I didn’t have a room. Only room they could offer was one without bathroom as door was locked. Management over booked hotel and allowed stay overs which bumped my reservation leaving me stranded

4

Jill

1 May 2023

·

Stayed 2 nights

Tv wouldn't work in room girl came to check couldn't fix it said would move me next day she didn't. Hair all over bath tub. Empty Walmart bags on floor side of bed. Couldn't find anyone at check out when i did 15 min later he couldn't care less. Door was supposed to be unlocked at 5am at 6:15 still wasn't

2

Jessica

13 May 2025

·

Stayed 1 night

The first thing I noticed was the whole hallway smelled like cat pee. My room had an empty toilet paper roll. No washcloth or tissue was provided. And at 10:50 AM some guy knocked on the door and opened it without even asking if he could come in to tell me check out is at 11. I could have been getting dressed or something and I am a single female in the room by myself so that really upset me. also, the front desk was littered with garbage from food and drinks.

2

Mark

30 Jul 2023

·

Stayed 3 nights

Stained bed sheets and pillow cases and towels.Really dirty room.I was there 3 days-never any room service,even after I requested it.Eggs cold three days in a row.TV no local channels.Nobody to check me out at 6:30AM. Nobody there.

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Location

Location is convenient for drivers and access to nearby businesses and restaurants, and some described the area as quiet. Walkability can be limited due to a lack of sidewalks.

Related guest reviews

10

Ross

4 Dec 2023

·

Stayed 1 night

Good location on the way to green.bay

10

Box

18 Apr 2025

·

Stayed 1 night

Excellent

8

Ly

4 Apr 2025

·

Stayed 1 night

Nice and quite area; great for quick 1 day stop.

10

Paula

23 Jul 2023

·

Stayed 2 nights

Nice convenient motel.

10

jose pedro

20 Apr 2025

·

Stayed 1 night

Quiet and easy access.

8

Bradley

5 Dec 2023

·

Stayed 1 night

Went to Packers game. Stayed 2 nights. Price was very fair. Close to restaurants downtown, and business. Would stay there again.

8

Robert

9 Jun 2025

·

Stayed 1 night

Room was clean, breakfast was basic. The only negative was that there were no sidewalks to walk to local establishments.

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Dining

Breakfast is often poor, limited, or unavailable, with reports of cold or low‑quality items and periods without coffee. Overall food experience was disappointing.

Related guest reviews

4

Mark

18 Aug 2025

·

Stayed 1 night

Room was ok Bed was comfortable. Didn't like that there was not a coffee maker in the room or lobby. There was no food options. Place was set up for a breakfast area but there was no continental breakfast or coffee.

6

Richard

30 Sept 2023

·

Stayed 1 night

The rooms was filthy.no ole to hang clothes, the coffee pot still had the used pod in it, the tub had no drain plug, the carpet was stained, the corners in the bathroom were filthy, the nightstand had sticky stuff on it , the stair car was filthy. Also the breakfast was terrible. It had , waffles, bagels , bread and cereal. The pan for hot food was totally empty.

2

Ashly

2 Jan 2023

·

Stayed 2 nights

Absolutely terrible. Dirty room, no comforter on the bed, no bath towels, no housekeeping on duty for 2 days. anyone Could access the hotel anytime by getting into the doors without a key card. Broken door handle to exterior door to get in. No breakfast. Random person sleeping in the lobby with all the lights off in the middle of the night. Fitness center wasn’t open at 6am like it was supposed to be. Wholes in the drywall with hot wires exposed. The worst experience I’ve ever had. A simple clean room with basic necessities is all we wanted and paid for. We will never use Quality Inn ever again.

2

Janice

25 Sept 2023

·

Stayed 1 night

No tv, no coffee pot.

4

Debbie

23 Jul 2025

·

Stayed 2 nights

The room had a funny odor and the shower curtain in the shower was moldy on the ends. We did, however, like the beds very much. They were extremely comfortable. The continental breakfast was not very good and the garbage where people put their items when they were done was filthy dirty on the top.

2

Sharon

21 Jul 2023

·

Stayed 1 night

Room had an unpleasant odor. Coffee pot with no coffee available, no tissue in dispenser, shampoo insignificant size too small, only one wash cloth for 2 people. Bathroom looked dirty. Ice machine out of order. Morning breakfast: black bananas, moldy oranges, hard bagels, no creamer. Chose not to eat there. Would not choose Quality Inn in the future.

8

Robert

9 Jun 2025

·

Stayed 1 night

Room was clean, breakfast was basic. The only negative was that there were no sidewalks to walk to local establishments.

2

Mark

30 Jul 2023

·

Stayed 3 nights

Stained bed sheets and pillow cases and towels.Really dirty room.I was there 3 days-never any room service,even after I requested it.Eggs cold three days in a row.TV no local channels.Nobody to check me out at 6:30AM. Nobody there.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$64
February	US$60
March	US$59
April	US$55
May	US$68
June	US$65
July	US$127
August	US$71
September	US$72
October	US$66
November	US$80
December	US$68

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $72	10 $65	11 $69	12 $97
13 $69	14 $69	15 $67	16 $67	17 $67	18 $78	19 $125
20 $65	21 $67	22 $67	23 $67	24 $184	25 $125	26 $162
27 $67	28 $67	29 $67	30 $67

Su	Mo	Tu	We	Th	Fr	Sa
				1 $62	2 $65	3 $104
4 $67	5 $63	6 $60	7 $60	8 $65	9 $109	10 $168
11 $211	12 $69	13 $66	14 $60	15 $79	16 $98	17 $130
18 $217	19 $66	20 $66	21 $65	22 $66	23 $70	24 $109
25 $109	26 $69	27 $71	28 $78	29 $130	30	31

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About this property

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What guests think

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