Name: SpringHill Suites Chesapeake Greenbrier
Address: 1446 Crossways Boulevard, Greenbrier East, Chesapeake, Virginia, United States of America, Chesapeake, Chesapeake City County, US
Price range: US$120–US$264 per night
Rating: 7.88

What guests think

Reviews of SpringHill Suites Chesapeake Greenbrier highlight very friendly staff, generally spacious rooms, and a convenient location near highways, restaurants, and shopping, appealing to families and road‑trippers seeking an easy base in the Greenbrier area.

Common problems include unreliable air conditioning, dated fixtures, and occasional elevator or pool issues. Cleanliness feedback is mixed, with reports ranging from spotless rooms to odors, mold, or unusable sofa bed/trundles. Expect warm service and a convenient base, but check room condition and A/C on arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated, with recurring pool closures or poor upkeep and several reports of elevator outages.

Related guest reviews

6

Moad Ahmad

22 Apr 2025

·

Stayed 1 night

Staff were very good the condition of property is very old and not clean

6

Ruth

20 Aug 2025

·

Stayed 3 nights

We booked this room for 5. But the sofa bed trundel was not usable. Filthy sheet and filthy mattress. They didnt even have a mattress cover. Had 2 rooms both same condition. Pool was not in a shape to swim or even take a dip. Breakfast mediocre.. scambled eggs and toast is all i had and other than that u had a bacon or sausage patty option alternating. Wasnt refilled continuously, had to ask for things even before end time. Quiet disappointing for a Mariott chain to be like this. Otherwise the 2 double beds was comfy, washroom clean but can use an update. If staying here dont consider a sofa bed as an option.. unless sleeping on the sofa itself. Otherwise need to get more room if you are party thats more than 4. We took 2 as we were 10.

2

sarah

2 Aug 2025

·

Stayed 3 nights

We arrived around 9pm checked in and went to our room. The front desk lady Crystal was extremely helpful. We began assembling sleeping arrangements for a king with the couch and pull out bed. There was mouse poop all over the couch and extra bed. The room was dirty and there were nasty stains on the floor and couch. We changed rooms to two double beds with couch/trundle same deal. Mouse poop and people’s belongings under&in the couch and bed. The shower had a trickle while 80% of the water came out the tub faucet in shower mode. The bed skirts hadn’t been changed in awhile because they had crusty substance on them and the light bulbs in the room were blown out leaving us with the desk lamp for the whole room. We had to have our room rekeyed 3x because it kept cancelling our keys even though we were there for 4 days. Worst hotel experience I have ever had. It was a lot shuffling kids around and the unsanitary conditions of the room. I addressed it with front desk staff but they could only put in request tickets for service. The hotel overall wasn’t up to Marriott standards, the pool was gross and a lot of the tiles are cracked. Breakfast was decent with a lot of different options. But overall I will not be staying here again.

8

Andrine M

26 Dec 2023

·

Stayed 2 nights

The staff and amenities were nice. Well kept property. Only issue they had was only one elevator was working.

8

Herbert

31 May 2024

·

Stayed 5 nights

This is an older property but is a good value. The rooms are good-sized and comfortable. The staff was excellent, both friendly and professional. The complementary breakfast was also very well done. It is well worth the price if you can look past a few dents, dings, and stains.

8

Rena

15 Jan 2024

·

Stayed 3 nights

Air conditioning and fan didn't work, and most importantly both elevators were broken. I’m old and recently had knee surgery, this was not easy as we were there 3 days. Still broken when we left.

4

Marisol

2 Jan 2025

·

Stayed 2 nights

The price for the room was not bad. However , i was happy till got in my room . Fridge had no shelves to put food up . There was no soap to wash the dishes in the kitchen . Couch looked like someone was there and laid on it. Bathroom floor had dirt and there was only a few towels . I had to ask for more and they was so hard on my skin. They felt like a brillo pads. The highlight of it all. I had credit card on file for Accidentals.They allowed someone to use my card for the market without my Consent or permission. Also even though you booked online and look through the fees, it doesn't state how much it was or if there is. They don't tell you until you arrive to the hotel. How much your deposit will be for the accidentals. I love swimming and they have a pool . Guess what someone Supposedly threw up in the pool and they had to clean it . 2 days being there and they never cleaned the pool. My friemd also booked a room . And her A/C wasnt working in the room . Maintenance man never showed up . We waiting about 6 hours for a fan ? For her room. Wow what a service.

6

Heather

9 Jun 2025

·

Stayed 4 nights

Hotel staff was amazing. Disappointed the pool was closed for maintenance but offered pool access at hotel next door. Room was clean. Breakfast was great each morning during our stay.

4

Richella

16 Jan 2024

·

Stayed 3 nights

I was staying at the hotel for a weekend of relaxation, but unfortunately there were children running up and down the stairways all day and night. The elevator was broken so had to take the stairs to my room on the 3rd floor, and the bed was so uncomfortable. So I cut my stay short

8

Lynn

25 Nov 2023

·

Stayed 1 night

I love the area with lots of shopping and restaurants. The staff were very friendly and accommodating.The hotel needs updating. Looked old and the breakfast wasn’t that great.

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Cleanliness

Feedback varies widely: many found rooms clean, but others reported stained or unusable sofa bed/trundles, odors or smoke, mold, and inconsistent housekeeping.

Related guest reviews

2

Timothy

25 Dec 2025

·

Stayed 1 night

The shower was filthy, there were no comforters/blankets available. The entire place reeked of pot. The room was not clean. If we had not arrived after midnight due to a delayed flight we would have went somewhere else.

6

Maros

7 Apr 2024

·

Stayed 3 nights

While the staff was super friendly, we asked for the top floor/5th floor (twice)-when we checked in, they said it was close but they took care of us and made sure we wouldn’t have the noise from kids running above us or outside traffic; they placed us on the second floor closest to the street. Our shower had mold/discoloration in it, the AC didn’t work, there was stuff on the floor from the previous occupants, the TP holder was all rusty and the sink was clogged. We have stayed in SpringHill Suites before and always had a wonderful experience-not sure what happened to this property.

2

Julie

7 Apr 2025

·

Stayed 3 nights

Phone didn’t work in room. Bed linens and pillows as well as the couch in the room soiled. No hand soap in the room. Near the elevator was the pool, water on the tile floor and in the elevators not safe and never cleaned up timely. The breakfast offered was the usual breakfast you find at most hotels but we went off site because the first day the food was not good.Staff answered our issues and tried to make sure we had everything we needed. Although next time we’ll stay elsewhere.

6

Ruth

20 Aug 2025

·

Stayed 3 nights

We booked this room for 5. But the sofa bed trundel was not usable. Filthy sheet and filthy mattress. They didnt even have a mattress cover. Had 2 rooms both same condition. Pool was not in a shape to swim or even take a dip. Breakfast mediocre.. scambled eggs and toast is all i had and other than that u had a bacon or sausage patty option alternating. Wasnt refilled continuously, had to ask for things even before end time. Quiet disappointing for a Mariott chain to be like this. Otherwise the 2 double beds was comfy, washroom clean but can use an update. If staying here dont consider a sofa bed as an option.. unless sleeping on the sofa itself. Otherwise need to get more room if you are party thats more than 4. We took 2 as we were 10.

4

Harin

20 Aug 2025

·

Stayed 3 nights

The room was decent and beds were good. The only major issue was the Trundle. It is not usable at all. It looked like there was mouse droppings on the cover. The floor of room had 1 spot where the carpet was sticky. The trundle mattress had stains on it and the cover was torn. We requested blankets and sheets to use on the sofa. We were too disgusted to use the Trundles. Our group has 2 rooms and both rooms has the same issue. They shouldn’t advertise the trundle if it’s going to be in such a disgusting state. The staff were nice and friendly, the property main areas were clean.

2

sarah

2 Aug 2025

·

Stayed 3 nights

We arrived around 9pm checked in and went to our room. The front desk lady Crystal was extremely helpful. We began assembling sleeping arrangements for a king with the couch and pull out bed. There was mouse poop all over the couch and extra bed. The room was dirty and there were nasty stains on the floor and couch. We changed rooms to two double beds with couch/trundle same deal. Mouse poop and people’s belongings under&in the couch and bed. The shower had a trickle while 80% of the water came out the tub faucet in shower mode. The bed skirts hadn’t been changed in awhile because they had crusty substance on them and the light bulbs in the room were blown out leaving us with the desk lamp for the whole room. We had to have our room rekeyed 3x because it kept cancelling our keys even though we were there for 4 days. Worst hotel experience I have ever had. It was a lot shuffling kids around and the unsanitary conditions of the room. I addressed it with front desk staff but they could only put in request tickets for service. The hotel overall wasn’t up to Marriott standards, the pool was gross and a lot of the tiles are cracked. Breakfast was decent with a lot of different options. But overall I will not be staying here again.

6

Michelle

4 Jan 2023

·

Stayed 4 nights

The room was not the cleanest. We found items from a previous guest behind the night stand and next to the sofa. The tv was completely unhooked and the phone was unplugged. There were spots on the drapes and mold in the bathroom as well as hair in the tub. Yuck. Breakfast was just ok. Wont stay here again.

4

John

23 Jun 2025

·

Stayed 2 nights

not clean, not clean at all, missing shampoo and Fan in Shower,

2

Jamie

27 Aug 2024

·

Stayed 1 night

Room was not clean. Blood stains on the carpet, bugs in the sink and sheets didn't feel clean. Felt like there was sand in the sheets.

10

MaryBeth

19 Feb 2025

·

Stayed 3 nights

Overall the stay was good. The shower door leaked and there was mold around the edges. They had to fix the shower head because it was shooting water up and down and all around. They were quick to fix and accommodate what they could. All the staff is very friendly and helps as best they can. The couch had some spots on it that i used a washrag to clean before sitting on it. Could have paid a little better attention when cleaning.

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Rooms

Rooms are generally spacious for many guests, but recurring A/C failures, dated furnishings, and several unusable or worn sofa bed/trundles affected stays; a few noted TV or Wi‑Fi problems.

Related guest reviews

10

Jacob

16 Oct 2025

·

Stayed 5 nights

Nice 5 day stay as a family/business trip. Spacious room and friendly staff.

10

Janice

24 Dec 2024

·

Stayed 4 nights

Great breakfast, helpful and welcoming staff, suite king room was spacious and enjoyable. Clean and in nice area of town.

4

Jeff

28 Dec 2025

·

Stayed 1 night

We bad a queen suite on the 5th floor. The A/C did not work. I turned the thermostat down and put the fan to its highest level. When I did, nothing happened. So we slept through an uncomfortable night. It was too late to bother with the hotel staff. Also there is no fan in the bathroom, so with no a/c fan and no bathroom fan there was absolutely no white noise to fall asleep to. So I downloaded an app on my phone to play all night.

6

Ruth

20 Aug 2025

·

Stayed 3 nights

We booked this room for 5. But the sofa bed trundel was not usable. Filthy sheet and filthy mattress. They didnt even have a mattress cover. Had 2 rooms both same condition. Pool was not in a shape to swim or even take a dip. Breakfast mediocre.. scambled eggs and toast is all i had and other than that u had a bacon or sausage patty option alternating. Wasnt refilled continuously, had to ask for things even before end time. Quiet disappointing for a Mariott chain to be like this. Otherwise the 2 double beds was comfy, washroom clean but can use an update. If staying here dont consider a sofa bed as an option.. unless sleeping on the sofa itself. Otherwise need to get more room if you are party thats more than 4. We took 2 as we were 10.

4

Ronte

10 Aug 2025

·

Stayed 1 night

Overall this is a very nice place to stay. My only complaint is that the air conditioner in my room did not work well. I was only there for a good nights sleep from 10pm to 10am. The thermostat was set around 65 and temperature never got below 75. I barely could get any sleep at all. Other than that this is a nice clean hotel and staff was very helpful and friendly.

4

Harin

20 Aug 2025

·

Stayed 3 nights

The room was decent and beds were good. The only major issue was the Trundle. It is not usable at all. It looked like there was mouse droppings on the cover. The floor of room had 1 spot where the carpet was sticky. The trundle mattress had stains on it and the cover was torn. We requested blankets and sheets to use on the sofa. We were too disgusted to use the Trundles. Our group has 2 rooms and both rooms has the same issue. They shouldn’t advertise the trundle if it’s going to be in such a disgusting state. The staff were nice and friendly, the property main areas were clean.

4

Sylvia

21 Nov 2025

·

Stayed 2 nights

No tv channels and internet in room.

6

Michael

20 Oct 2023

·

Stayed 1 night

WiFi does not work

4

Nicole

30 Oct 2024

·

Stayed 1 night

A/C not working in the room. Smallest “king” bed we’ve ever had! Sold me a ridiculously expensive bottle of expired iced tea… We are frequent visitors at this hotel on our way through town, but this is probably our last day.

10

James

24 Dec 2022

·

Stayed 19,349 nights

The rooms were large and comfortable.

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Service

Service is frequently praised as friendly, welcoming, and accommodating, though responses to maintenance and housekeeping requests can be slow or inconsistent.

Related guest reviews

4

David

6 Aug 2024

·

Stayed 6 nights

The housekeeping was atrocious. Didn’t clean or replace towels, shampoo, vacuum. Asst mgr Nate was very good to help. The lady in the breakfast area was terrific.

10

Sheila

28 Sept 2025

·

Stayed 2 nights

Great customer service. Greeted each time we entered the door. Clean.

4

Michelle

11 Aug 2025

·

Stayed 2 nights

Front desk was great. But trash was never emptied and we had to search for our own clean towels.

10

Russell

24 Jan 2025

·

Stayed 4 nights

Staff in the evening Chrystal and Jovie are phenomenal caring respectful individuals.

10

Angela

24 Jun 2024

·

Stayed 3 nights

The staff were so wonderful and the rooms were very clean. I would recommend this hotel to my family and friends.

10

Jilly

21 Oct 2024

·

Stayed 1 night

Hotel was very accommodating to my early check in request. Great customer service!

10

Donna

1 Nov 2025

·

Stayed 1 night

Staff extremely nice, courteous and helpful

10

Jennifer

9 Feb 2025

·

Stayed 2 nights

Customer service is excellent

2

Mark

26 Feb 2024

·

Stayed 2 nights

We had to switch rooms 3 times in less then 24 hours because of HVAC issues. The second room they knew had issues because they offered the fan from the desk services office. I’m not convinced the third rooms a/c worked either but it was no longer worth complaining. We requested an extra towel at 9am and at 10:30am we still didn’t have it and when asked about it they said it was on the way. The hotel definitely didn’t take an 1.5 hours to walk. When we checked out the front desk representative stated they would give me a call to work out what could be done to make up for the issues we had during our stay, let’s see if their customer service works better then their HVAC system does.

10

Jenine

3 Sept 2025

·

Stayed 2 nights

The staff was very friendly, and welcoming. Everyone was positive and super helpful!

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Location

Convenient to I‑64, restaurants, and shopping; some found it quiet, though one noted it’s tucked behind other motels and driving is often necessary.

Related guest reviews

6

ERICA

24 Mar 2025

·

Stayed 2 nights

This hotel is very convenient near lots of shops, and about 15mins to Norfolk.

10

Martin

25 Jan 2025

·

Stayed 2 nights

The hotel has good management, and its location is in close proximity to retail stores.

10

Harvey

19 Jul 2024

·

Stayed 2 nights

Located behind other motels. Hard to find

8

Cherie

18 Mar 2023

·

Stayed 1 night

Nice basic, roomy hotel. Small little pool and gym but no one using them so nice. Need to drive to most restaurants.

10

J

27 Dec 2024

·

Stayed 1 night

Considerably quiet being located close to I64. Well done.

8

Erin

29 Jun 2024

·

Stayed 1 night

Stayed here on way to obx. Very convenient

10

Cecelia

26 Apr 2023

·

Stayed 1 night

I like that the property was well maintain. The area where the property is located is quiet and peaceful. There's near by stores and restaurants.

10

Theodore

25 Nov 2023

·

Stayed 3 nights

Clean and convenient!

10

Sandra

19 May 2024

·

Stayed 1 night

Great stay, great location to restaurants and shopping. Staff were really nice and welcoming.

8

Elaine

16 Jun 2025

·

Stayed 2 nights

We were there for a softball tournament. Location was convenient for travel to softball complex. Plenty of places to eat close by. Room was clean & quiet.

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Dining

Breakfast feedback is mixed: many enjoyed it or found good variety, while others reported mediocre quality, limited seating, or slow replenishment.

Related guest reviews

10

Tammy

10 Sept 2024

·

Stayed 1 night

The staff were nice and friendly. The breakfast was delicious and the room was very clean.

10

Phuong Dinh

26 Nov 2023

·

Stayed 3 nights

Stayed at SpringHill Suites while in town for Thanksgiving. Everyone was very friendly, and having different options for breakfast every day was a great surprise. Our room was very big and had everything we needed. Small downside is that it wasn't very sound proof, but we had a noise machine and that turned out fine.

10

Janice

24 Dec 2024

·

Stayed 4 nights

Great breakfast, helpful and welcoming staff, suite king room was spacious and enjoyable. Clean and in nice area of town.

8

David

4 Jul 2023

·

Stayed 1 night

There wasn't enough seating at breakfast. Plates ran out along with food options. Had to wait a while to get food

6

Ruth

20 Aug 2025

·

Stayed 3 nights

We booked this room for 5. But the sofa bed trundel was not usable. Filthy sheet and filthy mattress. They didnt even have a mattress cover. Had 2 rooms both same condition. Pool was not in a shape to swim or even take a dip. Breakfast mediocre.. scambled eggs and toast is all i had and other than that u had a bacon or sausage patty option alternating. Wasnt refilled continuously, had to ask for things even before end time. Quiet disappointing for a Mariott chain to be like this. Otherwise the 2 double beds was comfy, washroom clean but can use an update. If staying here dont consider a sofa bed as an option.. unless sleeping on the sofa itself. Otherwise need to get more room if you are party thats more than 4. We took 2 as we were 10.

10

Johnny

2 Jul 2023

·

Stayed 4 nights

The hotel was great! The staff was super friendly and helpful. The room was great for our stay as well. The breakfast could be a little better with more of a variety each day, instead of the same thing each day. Overall though we had a great stay at the hotel.

10

Travis

26 Oct 2024

·

Stayed 1 night

Great Staff. Nice Breakfast. Nice rooms.

8

Njina

6 Dec 2023

·

Stayed 4 nights

Excellent front desk service but the breakfast was terrible. Convenient area close to shopping and highway. Rooms were clean but tub could use some updating. I would stay there again.

10

Melissa

11 Apr 2025

·

Stayed 2 nights

Clean and breakfast was terrific. Staff was friendly. Definitely recommending.

8

Lynn

25 Nov 2023

·

Stayed 1 night

I love the area with lots of shopping and restaurants. The staff were very friendly and accommodating.The hotel needs updating. Looked old and the breakfast wasn’t that great.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$99
February	US$104
March	US$117
April	US$127
May	US$150
June	US$174
July	US$171
August	US$164
September	US$133
October	US$137
November	US$108
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $264	17 $193	18 $141	19 $227
20 $121	21 $159	22 $159	23 $145	24 $135	25 $214	26 $141
27 $120	28 $121	29 $121	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $141	3 $141
4 $121	5 $121	6 $125	7 $125	8 $174	9	10
11 $121	12 $121	13 $121	14 $121	15 $145	16 $159	17 $141
18 $121	19 $121	20 $121	21 $121	22 $125	23 $141	24 $141
25 $121	26 $121	27 $121	28 $121	29 $121	30 $141	31 $141

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Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Suite, Multiple Beds, Hearing Accessible (Roll-In Shower)

Suite, Multiple Beds

Suite, Multiple Beds, Hearing Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SpringHill Suites Chesapeake Greenbrier

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Prices for upcoming dates