Is parking available at the hotel?

Parking is available on-site, with covered self-parking for a fee of USD 25 per day, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Does the hotel allow pets?

Pets are allowed in specific rooms with a pet deposit of USD 100 per stay and a pet fee of USD 75 per accommodation per week, with a maximum charge of USD 250 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM and check-out is until 12:00 PM. Early check-in is available for a fee of USD 50, subject to availability, and late check-out is also available for a fee, subject to availability.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities including public areas and rooms. Additional accessibility features may be available upon request.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Houston's Greater Uptown area, just a 5-minute drive from Houston Arboretum and Nature Center and Memorial Park. It is approximately 6.1 miles from Houston Zoo and 6.2 miles from Children's Museum of Houston.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The operational hours for the pool may vary seasonally.

What are the policies for guests staying with children?

Children are allowed at the hotel, and kids can stay for free up to a certain age. Specific age limits may apply.

Hyatt House Houston Galleria Hotel in Houston

Average nightly price at Hyatt House Houston Galleria by month, last 12 months (USD)
Month	Average price
January	US$95
February	US$106
March	US$134
April	US$115
May	US$122
June	US$156
July	US$98
August	US$88
September	US$84
October	US$109
November	US$100
December	US$94

What guests think

Across recent reviews of Hyatt House Houston Galleria, guests appreciate the convenient Galleria location, roomy suites with kitchenettes, and generally friendly service, while noting recurring issues with the property’s overall upkeep, reliability, and value due to added parking fees.

Many mention carpets, hallways, and bathrooms needing deeper cleaning, with occasional reports of musty odors or pests. Suites are comfortable but dated, and HVAC or fixtures can be noisy or in disrepair. Facilities draw mixed feedback: elevator outages, intermittent restaurant and bar hours, occasional pool closures or cleanliness issues, a finicky gated garage, and occasional delays at check-in. Expect convenient access and space, balanced by visible wear and operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gated garage parking carries a daily fee and the gate mechanism can be finicky; elevator outages and intermittent restaurant/bar hours are reported. Guests also cite occasional pool closures or cleanliness issues and aging laundry equipment.

Related guest reviews

6

Crystal

5 Mar 2025

·

Stayed 5 nights

The Galleria Mall is within walking distance. The elevator was broke the whole time I was there. It took 6 hours to get fresh towels.

6

DALIA

20 Mar 2025

·

Stayed 2 nights

Pool was really dirty. Elevator not working so you had to use another one that was kind of far. Breakfast was not refilled. Room not so clean.

8

Robin

21 Jul 2025

·

Stayed 1 night

Quiet neighborhood just next to the Galleria area. Seemed very safe and was convenient. The building itself needs some maintenance. One of only two elevators was not working and the staff seemed to be unaware although it had to be obvious since staff used the same elevators as guests. No signage or instructions placed to direct to second elevator at opposite end of building. Mostly garage parking with limited outdoor parking for larger vehicles not mentioned on website. We made it work, but it would have been nice to know. Would stay here again.

8

Patrick

16 Feb 2025

·

Stayed 2 nights

It was a great stay. The front desk persons were nice, however the parking garage was a hassle…the card would stop working and the gate lifted towards you possibly hitting the vehicle while going up.

10

Jillian

22 Sept 2024

·

Stayed 4 nights

We enjoyed our stay here, although there were a few hiccups. We had booked this hotel specifically for their pool. When we arrived, we were told the pool would be closed for the entirety of our stay due to roof repairs (hurricane damage). There were shingles in & around the pool area, as well as the perimeter of the property, as the workers were just tossing their construction garbage 4 floors down. There were a few dumpsters present, but I was still worried we would drive over whatever was being tossed off the roof. The hotel offered a shuttle service to and from a sister hotel location for pool access but booking this was a bit of nightmare. We had called the hotel numerous times with no answer, so we had to pay for a Lyft to bring us back to our hotel. The bathroom fan was broken with a painful squeak. The staff, Blake specifically, were all very kind & beyond helpful - but it was a bit of a disappointment. Beds were comfortable.

8

James

30 Jun 2025

·

Stayed 3 nights

When open, the bar and restaurant was nice, but the bar and restaurant were not always open when advertised

2

Kenneth

8 Oct 2025

·

Stayed 2 nights

You did not advertise there is a 25 $ parking charge for a dirty hotel which one could go down the street for free parking and a clean room.

4

Tamesha

8 Jun 2025

·

Stayed 2 nights

We were not advised of parking fees until after we booked the reservation. Once we arrived we were told and the receptionist wasn't any help as well.

8

david

10 Oct 2024

·

Stayed 4 nights

Washers and dryers need updating, washer flooded the room. Gates for secure parking very difficult to enter

6

Nelson

9 May 2025

·

Stayed 3 nights

Access to the elevators wasn’t easy. One of them was down and the other was far away from the room

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Cleanliness

Cleanliness is inconsistent, with many reports of dirty or stained carpets and hallways, musty or moldy odors, and occasional pests. Some guests did find rooms clean.

Related guest reviews

4

Sterling

9 Mar 2025

·

Stayed 3 nights

The hotel staff was very nice and helpful. The staff did their best to keep the place clean, however the whole hotel had a moldy smell, spoiled and discolored carpet, holes in the ceiling, chipped paint, cracks in the mirror, weird tv placement, and chicken bones in the fire pit. Overall the stay wasn't pleasant and I didn't feel comfortable the whole time I was there. This place needs major renovations done. I would never stay at this location again.

2

KAYODE

19 Oct 2025

·

Stayed 2 nights

STAY AWAY!!!!! I booked two rooms for a family trip, the room smells, one of the room was poorly lighted and they was heavy smell of cigarette and staleness in the air. The hallways were dirty and the carpets on the floor in the room looks like it’s not been cleaned for a long time. It looks extremely dirty and slimy. We could not stay in the hotel with my 11 months old and 7 yrs old kids due to the strong cigarette smell and sanitation level of the hotel. If you care for your safety and health, stay away from this hotel

6

Samir

12 Dec 2024

·

Stayed 1 night

Hallways was smelly all the time, looks like the carpets

4

DAVID

1 May 2025

·

Stayed 5 nights

Hotel desperately needs remodel. not very clean. Men's room on ground floor had used toilet paper on floor for at least 2 days--disgusting. Breakfast was fair. Overall, not at all like experience I have had at other Hyatt branded hotels, especially not the experience I have had at other Hyatt House hotels.

4

Ashley

15 Feb 2025

·

Stayed 3 nights

The hotel had roaches. The roaches were in the microwave. The room was filthy and had a terrible odor. Hotel staff didn’t do anything to accommodate my stay after showing Them pictures of the roaches. DO NOT RECOMMEND!

4

Jenn

19 Mar 2025

·

Stayed 3 nights

The property had some issues the carpeting was torn up in the room, TV had light spots, and the overall feel was rundown and grungy.

4

Roberto

12 Apr 2025

·

Stayed 3 nights

Is wasn't what I expected to be. Dirty and loud

6

Regine

6 Dec 2024

·

Stayed 1 night

Upon check in we made our way to the elevators and came in contact with mildew smells. The rooms are a good size but look very outdated. The decor is sub par to the counterparts across the way.

2

Jesus

20 Oct 2024

·

Stayed 3 nights

This property is poorly maintained, it’s time to use all the money the Hyatt has to upgrade some things on this property, starting with the disgusting moldy carpets. I saw a cockroach in our room and we had to purchase air fresheners to make our room smell better. The couches in our room were full of stains. I understand you get what you pay for but this was overboard. Nonetheless, the staff were great.

2

Corey

14 Oct 2025

·

Stayed 2 nights

The room was disgusting as well as the facility. The ceiling had traces of mold and mildew. I went in the room to lay across the bed in the bedroom but the television didn't work. I went downstairs to speak with the attendant about it. While doing this my wife and daughter called and said that there were roaches in the room. I immediately packed up my family and left the facility within 15 minutes. This was a terrible experience for me and my family. This was not as advertised. I will be seeking a full refund. Thank you in advance.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with kitchenettes and generally comfortable beds, but many note dated furnishings, loud or unreliable HVAC, and minor maintenance problems with fixtures or TVs.

Related guest reviews

8

Johnny

4 Sept 2024

·

Stayed 2 nights

Nice clean but outdated shower looks like water damage front door looks like it’s been damaged

8

Philip

2 Dec 2022

·

Stayed 2 nights

The room a/c made a loud bang noise every time it came on and turned off. The unit is located above the shower and has a metal access panel that seems to be the source of the noise. I could not run the a/c while sleeping. The room itself was cool when I walked in. And the layout is very nice. The bed was very comfortable.

10

Pam

14 Jan 2023

·

Stayed 1 night

The room itself was great. The bed was very comfortable. However, once you walked into the hallway, the age and wear and tear of the hotel was very noticeable.

8

Christopher

22 Oct 2023

·

Stayed 1 night

Rooms clean and spacious

6

Cecily

29 Jun 2025

·

Stayed 2 nights

The stay was okay it could have cleaner and updated. The tv in the bedroom looks like it is going out.

6

LaRoyce

28 Jul 2025

·

Stayed 1 night

It’s an older Hyatt they hide the smell of mold with a fragrant perfume. The room was spacious but the air conditioning wasn’t working it stayed 73 in the room and there wasn’t great ventilation . When the bathroom light was on the ventilator was also on and it’s noisy sounds like it may fall from the ceiling. The room was spacious we did have a kitchenette the bed wasn’t terrible nor was the couch. The floor was uneven but they offer feee breakfast and the pool was open. Not the best not the worst air was the main issue for us oh and the housecleaned coming and knocking on the door at 9 in the morning hours before check out.

10

Thomas

23 Jul 2025

·

Stayed 2 nights

The rooms have been renovated recently so all the furnishing are in great condition. The carpets need changing. The kitchenette was all set up with dishes and silverware. I’ll stay there again.

6

JACK

4 May 2024

·

Stayed 1 night

Fairly cheap hotel in a good location near galleria. The pool looked nice but I didn’t go in, the rooms were a little dated, extractor fan in the bathroom was like a jumbo jet, air con was similar whenever that kicked in too. Otherwise everything else was good

10

DARRYL

9 Apr 2025

·

Stayed 1 night

I really liked the hotel. The room was comforfable and well laid out. Ine touch I appreciated was the lighting. The lamps had warm lighting. Often hotels have the brightest bulbs in lamps which wear on the eyes. There was also a nice,large, L-shaped sofa. There was a great division between the living and sleeping area. And, the kitchen was well equpipped. Another nice touch was the mirror with coat hooks at the door. The suite was really comfortable for long-term stay. Last my room faced a larger internal court with the pool; that made it nice and quiet during the night.

8

Jorge

6 Jan 2025

·

Stayed 4 nights

Good location, poor hotel conditions.. The furniture is kind of old

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly and accommodating, yet several guests faced delayed or disorganized check-in, uneven communication, and needing to request housekeeping. Billing or key issues also appear in some stays.

Related guest reviews

6

Lamont

23 Jun 2025

·

Stayed 1 night

Upon check-in at 3 pm I was told that there was no available clean rooms. I did not get a room until 7pm. Then upon check-out the receipt I received said one price but my card was charged an different price. When I called the hotel and asked it they didn't know what I was talking about.

8

Lee

7 Oct 2025

·

Stayed 1 night

I will say all staff was very polite, professional, and accommodating. The hotel was well kept and smelled of fresh laundry throughout. I stayed in the one bedroom suite which is spacious and almost comfortable. When making the reservation I specifically chose a handicap accessible room as I’m an amputee using a Walker to get around. The disappointment happened when it comes to the bathroom. Just because the room has a walk-in shower doesn’t make it accessible. Just because that shower has a grab bar doesn’t make that accessible. When using a mobility device, there has to be enough room for you to get in close the door and turn around and in my particular room, I found going to the bathroom and in the shower very frustrating because there wasn’t enough room to open the door with the shower door open and toilet in the way… the struggle was real. Because I was only staying one night I didn’t make it an issue. However, I would advise your staff to really be aware of the requirements of the Americans with disabilities act entails to truly make it an accessible space. Being able to turn around in the bathroom is important and being able to do that and being able to close the door for privacy is kind of a big deal. When a disabled guest arrives (especially those using a mobility device walker, scooter, wheelchair ) and has requested an accessible room it’s not just one shower rail that we need. A roll in shower with multiple handrails and space to maneuver is what’s necessary.

10

Christine

30 Jun 2025

·

Stayed 1 night

Thank you for giving us such great service! We were greeted and checked in within 3 minutes. Our room was spacious and perfectly clean!

6

Anthony

27 Jul 2025

·

Stayed 2 nights

Staff had to be reminded to clean room.

4

jarrod

23 Jun 2025

·

Stayed 1 night

Arrived at check in time and there were no rooms available. Had to wait about 2-3 hours just to get into our room. The room was nice but was only given one towel. Service was definitely lacking.

6

Hang

25 Jun 2024

·

Stayed 1 night

The check-in time is 3 pm as stated in itinerary. The lady at the front desk told us too when we arrived at 2:45 pm. At 3 pm, another lady took over while the other left for the day. She told us the room was not ready for another 20 minutes. We ended the conversation at 3:05 pm. 25 minutes later I asked her and she lied and said it’s only 10 minutes since we stopped talking. We waited for another 15 minutes and she said the room was still not ready for another 10 minutes. She also emphasized “that she’s not the cleaner. She could not do anything about the delay. If the room is ready the cleaning supervisor would let her know.” So we waited for another 10 minutes and the room was finally for us to check in. We waited a total of 50 minutes at the lobby. The treatment and the tone were not nice at all. From their attitudes, I could tell that they didn’t like my reservation because it’s through Hotel.com.

10

Bruce

31 Oct 2023

·

Stayed 6 nights

Very good customer service 😃

10

Lamaura

19 Mar 2024

·

Stayed 1 night

We stayed for only one night I was skeptical at first due to the mixed reviews but my group of 4 loved it. The location was excellent and walkable with various stores including cvs which was a plus. However, the late night manager was super rude to me over the phone even hanging up on me in the middle of me talking. I won’t let that take away from me liking the place, I would stay again.

10

Chinny

6 Jun 2025

·

Stayed 2 nights

It was satisfactory, the staff was nice, friendly and helpful

6

Anthony

27 Jul 2025

·

Stayed 16 nights

Staffs had to be reminded to clean room.

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AI-generated summary based on recent guest reviews

Location

Convenient Galleria-area location near shops and dining, with several guests describing the neighborhood as quiet or safe. A few reviews mention concerns about the immediate area or incidents in the parking garage.

Related guest reviews

6

Laura

29 Nov 2024

·

Stayed 3 nights

The stay was so average , we had a noisy room near the road , one elevator was out of service , ice machine wasn’t working. The worst part was when I walked into the parking lot and saw a car right next to me broken into! With a shattered window! I definitely won’t stay there again!

10

Keyasha

21 Aug 2025

·

Stayed 3 nights

Hotel was nice. Not far from the mall and plenty of restaurants. Location is very convenient. Breakfast options were good. Pool was nice. Only downside is parking. I don't understand why parking is $25 per night when you're a guest at the hotel. It's literally attached to the building.

8

Robin

21 Jul 2025

·

Stayed 1 night

Quiet neighborhood just next to the Galleria area. Seemed very safe and was convenient. The building itself needs some maintenance. One of only two elevators was not working and the staff seemed to be unaware although it had to be obvious since staff used the same elevators as guests. No signage or instructions placed to direct to second elevator at opposite end of building. Mostly garage parking with limited outdoor parking for larger vehicles not mentioned on website. We made it work, but it would have been nice to know. Would stay here again.

10

Andrea

17 Jan 2025

·

Stayed 2 nights

We had a great stay. Big room ! Great location near everything

10

Trevon

18 Mar 2024

·

Stayed 2 nights

Loved my stay! The surrounding area was filled with lush green trees and gorgeous architecture, while also being in close proximity to the water wall and a few parks worth visiting with your family or your loved one for a quiet lunch. It wasn’t a big deal to me but I do mean to mention the entrance gate to the parking deck is cut off so you have to go in and out of the exit side.

10

Shemeka

17 Jan 2024

·

Stayed 3 nights

Like how the hotel was near everything.

10

Dominique

16 May 2023

·

It was in a great location

10

Vallian

20 Nov 2024

·

Stayed 2 nights

Great lication

8

Robert

18 May 2025

·

Stayed 2 nights

The location is excellent

4

Justine

2 May 2025

·

Stayed 3 nights

Property was outdated, room lighting very dark. The shower took 10 min to get even lukewarm water. Would not walk around the surrounding area as a solo female.

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AI-generated summary based on recent guest reviews

Dining

Breakfast ranges from good with decent variety to mediocre with items not kept hot or replenished. The on-site restaurant and bar are sometimes closed or operate limited hours.

Related guest reviews

8

Tracy

23 Feb 2025

·

Stayed 2 nights

Great hotel with comfortable bed and clean room. Could use some updating but overall not bad. Breakfast was overall good choices, but would also like option of pastries/donuts. Would stay here again.

10

Thomas

17 Jun 2023

·

Stayed 2 nights

The front desk staff were friendly, helpful, and willing to accommodate our requests. We were disappointed that there were no dining options our first evening, but that issue was resolved the second evening. One of the shuttle drivers was very rude, but the others were delightful. All in all, our group had a very good experience

4

Jeff

19 Nov 2025

·

Stayed 1 night

The Hotel Restaurant was closed. We specifically book hotels with their own restaurants after a long day of travel so we don't have to go back out and eat dinner. The Hotel was dirty everywhere - Hallways, elevators, entry, parking garage etc. Looks like the don't own a vacuum cleaner. The breakfast was subpar. The Scrambled eggs were a giant block of egg and the fruit was brown and very nasty. This hotel doesn't deserve the name "Hyatt" to be associated with it.

6

DALIA

20 Mar 2025

·

Stayed 2 nights

Pool was really dirty. Elevator not working so you had to use another one that was kind of far. Breakfast was not refilled. Room not so clean.

6

Herbert

27 Mar 2024

·

Stayed 2 nights

Average dated property. Nice employees. Inadrquate breakfast

8

IRIS

23 Sept 2024

·

Stayed 2 nights

I love the breakfast

8

Lori

11 Oct 2025

·

Stayed 4 nights

The AC water drips into our shower, room 431, from all the condensation from the AC units, so you have to keep the bathroom door closed and it will muffle the sound, during the season of AC useage. The toilet seat was broken and we asked them to fix it while we were there for 4 nights, but that never happened. Breakfast was good, hot, and there was a variety of foods and drinks. I loved how we could park in the garage on our floor level and walk right into our floor from the parking garage. It felt like a little more private that way.

8

Alida

16 May 2024

·

Stayed 7 nights

I liked that there was a kitchen with a full-size refrigerator. The bed was very comfortable and the towels were pretty good quality. The personnel were very friendly and helpful. I didn't like the fact that the hot breakfast items were not kept hot enough and some items were under cooked. Overall, a good stay.

10

Joseph

19 Apr 2024

·

Stayed 3 nights

Great value breakfast! Lots of options for breakfast. Workout room subpar, treadmill TVs not working. Room was clean and well maintained, spacious. Generally, a great stay and good value.

8

James

30 Jun 2025

·

Stayed 3 nights

When open, the bar and restaurant was nice, but the bar and restaurant were not always open when advertised

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $102	2 $102	3 $89	4 $89	5 $89	6 $88	7 $88
8 $88	9 $113	10 $108	11 $108	12 $108	13 $108	14 $93
15 $94	16 $96	17 $94	18 $108	19 $96	20 $110	21 $115
22 $117	23 $117	24 $117	25 $117	26 $117	27 $108	28 $93
29 $74	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
		1 $96	2 $96	3 $104	4 $94	5 $96
6 $97	7 $94	8 $97	9 $94	10 $94	11 $94	12 $96
13 $94	14 $100	15 $94	16 $96	17 $93	18 $92	19 $91
20 $92	21 $97	22 $91	23 $92	24 $89	25 $89	26 $89
27 $92	28 $93	29 $92	30 $92	31 $102

Hyatt House Houston Galleria

Prices for Hyatt House Houston Galleria

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed with Sofa Bed

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds, Accessible, Bathtub

Suite, 1 Bedroom

Guest reviews of Hyatt House Houston Galleria

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt House Houston Galleria

Prices for upcoming dates