Tolovana Inn

Smokers on balcony. Called front desk 3 times and let them know room # of smokers but could not correct the problem as the guests were not listening. Paid for ocean view with balcony but could not use balcony and had to keep door closed due to chain smokers.

This was the dirtiest grosses worst hotel I’ve ever stayed in in my entire life. There was a used paper plate with food on it underneath the couch and there was hair and dirt all over the floor where I couldn’t even walk barefooted the mattress felt like rocks I seriously am in so much back and neck pain after our day. It was so bad that we were considering leaving after the first night, but didn’t have anywhere else to go so we were forced to say the second night which was a big mistake. Do not stay here.

Staff was very nice and rooms were clean.

Great place to stay especially if you like the beach right outside your doorway, a wonderful pool and hot tub, friendly little black bunnies roaming the area, and rooms that are large. Our only complaint was the bed could have been more comfortable. All in all, we enjoyed our stay and would consider staying there again in the future.

Cannon beach has a special place with our family, have stayed many times over 30+ years at Tolovana. The views are amazing, that is all I can recommend about it at this point. Do not book here. We prepaid and reserved a 2 bedroom suite 3 months in advance and were only given a one bedroom, with pullout, for 4 people upon arrival for check-in. It was terribly uncomfortable and not at all what I had promised the family while travelling all the way from the east coast for a reunion trip. The most disappointing this was the staff reaction, they blamed me for using a third party booking site, even though I have direct email correspondence records confirming the two bedroom reservation directly with the property. I was only continually told "i'm sorry there is nothing we can do, there are no other rooms". No acknowledgement of our frustration, and the proper response is "so sorry, is there anything else we can do to make your stay more comfortable as this was out mistake". Nothing, no ownership, not even an offer of a bottle of water, this is hospitality 101. The desk agent took my number and told me she would call right away after investigation to walk me through what happened. No call, no follow up, no concern at all for a frustrated guest. They genuinely acted like they didn't care. I was offered a partial refund, which did not even cover the room rate difference between a one and two bedroom. It's not about the money, about the staff response. DON'T BOTHER WITH TOLOVANA