Name: Extended Stay America Suites - Houston - Westchase - Richmond
Address: 3200 West Sam Houston Parkway, Westchase, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$52–US$84 per night
Rating: 7.02

What guests think

At Extended Stay America Suites - Houston - Westchase - Richmond, reviews are mixed, with repeated reports of pests, smoke odors, and worn facilities (including frequent elevator outages), alongside occasional notes of clean rooms and quiet stays.

Service feedback varies, from friendly interactions to issues like overbooking, unattended or delayed check-in, and unhelpful responses to requests. Opinions on the area diverge too: some appreciate proximity to restaurants and stores, while others describe a rough environment with loitering and safety concerns. Expect a mixed experience that can vary widely by room and visit.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the elevator out of service and the building feeling worn or in need of maintenance.

Related guest reviews

2

Aladdin

20 Jan 2022

·

Stayed 1 night

They wouldn’t let me check in until after 5 PM. Even though I was promised a 3 PM check-in. The room was run down, the whole hotel was run down. Strong smell of bleach in the room. Very uncomfortable mattress and pillows.

2

Matthew

1 Aug 2022

·

Stayed 1 night

This was without a doubt the worst hotel I have ever stayed at. Upon arrival there were people sitting on the curbs in the parking lot playing loud music, smoking, etc. There was no one at the front desk for check-in. I waited around before finally yelling for assistance. The entire hotel was dirty, smelled awful, and was in overall poor condition. Hotel staff allowed people (guests I assume) to loiter in the parking lot playing music and smoking all night. Between the music blaring, the stench of the room, and the single, poor excuse for a blanket provided I got no sleep. Multiple times throughout the night I considered packing my things and leaving; I wish I had. I was truly surprised my vehicle was not broken into. This place needs a complete overhaul, starting with the staff.

2

Sarah

4 Dec 2023

·

Stayed 2 nights

One room.was available on the third floor with no elevators that had been broken for about a month so trying to get

10

Natasha

20 Apr 2025

·

Stayed 1 night

Our stay was ok but the room smells and the bathroom smells like smoke. I hade to unclog the toilet myself cause the maintenance guy was out. For 93 dollar a night yea right

4

Esperanza

10 Jul 2023

·

Stayed 2 nights

they tried giving me a room that was missing a sink and chair was full of mold saw a few roaches crawling around

2

Steven

14 Aug 2024

·

Stayed 1 night

I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and weed smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the drawers looked like they were falling apart, wall had stains. We weren’t even there 30 minutes before we left and booked somewhere else. I have pictures to back up all this information so please accommodate us and refund our hard spent money for this very disfortunate situation and waste of money and time in our vacation.

8

Don

12 Feb 2023

·

Stayed 7 nights

The staff is on point ..and helpful ..they accept pets which was great ..but it don't smell like it . And it's safe u don't get to rooms unless ur staying here ..that's a plus the building it's self could use an update(carpet) .. All in all I had a good stay

2

Gina

18 Jul 2024

·

Stayed 1 night

My feet got dirty from the carpet and floors, the room smelled like smoke, the furniture was about to fall apart, there was a coach roach in my shower, the shower nozzle needs to be replaced, the check in area smelled. Etc For what you charge it’s an abomination. I was in room 134, oh and the soda machine eats your money. Don’t go there!!!

4

Harry

13 Nov 2023

·

Stayed 2 nights

The room was clean. However, the shower rod had pulled away from the wall as had the towel holder. The elevator was out of service. There were no kitchen items.

2

John

17 Jun 2024

·

Stayed 1 night

The elevator doesnt work and cockroaches in the room.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback skews negative, with repeated mentions of cockroaches, lingering smoke or odors, and stained or dirty areas; a few guests did find their rooms clean.

Related guest reviews

2

Mohammed

2 Jan 2024

·

Stayed 1 night

Not good at all with roaches and smell

10

brandon

27 Sept 2025

·

Stayed 1 night

Clean

2

Matthew

1 Aug 2022

·

Stayed 1 night

This was without a doubt the worst hotel I have ever stayed at. Upon arrival there were people sitting on the curbs in the parking lot playing loud music, smoking, etc. There was no one at the front desk for check-in. I waited around before finally yelling for assistance. The entire hotel was dirty, smelled awful, and was in overall poor condition. Hotel staff allowed people (guests I assume) to loiter in the parking lot playing music and smoking all night. Between the music blaring, the stench of the room, and the single, poor excuse for a blanket provided I got no sleep. Multiple times throughout the night I considered packing my things and leaving; I wish I had. I was truly surprised my vehicle was not broken into. This place needs a complete overhaul, starting with the staff.

10

Natasha

20 Apr 2025

·

Stayed 1 night

Our stay was ok but the room smells and the bathroom smells like smoke. I hade to unclog the toilet myself cause the maintenance guy was out. For 93 dollar a night yea right

10

Angelica

14 Sept 2025

·

Stayed 3 nights

Rude staff and bugs everywhere

2

Steven

14 Aug 2024

·

Stayed 1 night

I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and weed smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the drawers looked like they were falling apart, wall had stains. We weren’t even there 30 minutes before we left and booked somewhere else. I have pictures to back up all this information so please accommodate us and refund our hard spent money for this very disfortunate situation and waste of money and time in our vacation.

2

Hernan

14 Jul 2024

·

Stayed 2 nights

The staff was very nice. The hotel room was cleaned very well, however there were lots of cockroaches. I mean everywhere on the bed in the bathroom in the kitchenette.

2

Gina

18 Jul 2024

·

Stayed 1 night

My feet got dirty from the carpet and floors, the room smelled like smoke, the furniture was about to fall apart, there was a coach roach in my shower, the shower nozzle needs to be replaced, the check in area smelled. Etc For what you charge it’s an abomination. I was in room 134, oh and the soda machine eats your money. Don’t go there!!!

6

Alaeddin

12 Apr 2025

·

Stayed 2 nights

It was dirty and stinky

2

John

17 Jun 2024

·

Stayed 1 night

The elevator doesnt work and cockroaches in the room.

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Rooms

Rooms are often dated with broken or missing fixtures (e.g., TV not working, loose hardware, missing sink) and some noise from neighbors; a few guests noted quiet stays, but comfort (mattress or blanket) can be lacking.

Related guest reviews

2

Aladdin

20 Jan 2022

·

Stayed 1 night

They wouldn’t let me check in until after 5 PM. Even though I was promised a 3 PM check-in. The room was run down, the whole hotel was run down. Strong smell of bleach in the room. Very uncomfortable mattress and pillows.

4

Annette

25 Dec 2022

·

Stayed 4 nights

room was disappointing

4

NENG CHIEH

19 Mar 2025

·

Stayed 1 night

The room is acceptable but the neighbor is quite noisy.

2

Matthew

1 Aug 2022

·

Stayed 1 night

This was without a doubt the worst hotel I have ever stayed at. Upon arrival there were people sitting on the curbs in the parking lot playing loud music, smoking, etc. There was no one at the front desk for check-in. I waited around before finally yelling for assistance. The entire hotel was dirty, smelled awful, and was in overall poor condition. Hotel staff allowed people (guests I assume) to loiter in the parking lot playing music and smoking all night. Between the music blaring, the stench of the room, and the single, poor excuse for a blanket provided I got no sleep. Multiple times throughout the night I considered packing my things and leaving; I wish I had. I was truly surprised my vehicle was not broken into. This place needs a complete overhaul, starting with the staff.

4

Esperanza

10 Jul 2023

·

Stayed 2 nights

they tried giving me a room that was missing a sink and chair was full of mold saw a few roaches crawling around

10

Troy

2 Dec 2023

·

Stayed 1 night

Quiet and clean and close to restaurants and stores

10

Troy

3 Dec 2023

·

Stayed 1 night

It was quiet and clean and close to restaurants

2

Steven

14 Aug 2024

·

Stayed 1 night

I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and weed smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the drawers looked like they were falling apart, wall had stains. We weren’t even there 30 minutes before we left and booked somewhere else. I have pictures to back up all this information so please accommodate us and refund our hard spent money for this very disfortunate situation and waste of money and time in our vacation.

6

Corey

28 Nov 2025

·

Stayed 1 night

Front desk was very friendly and helpful. The room was ok and TV didn’t work at all.

4

Harry

13 Nov 2023

·

Stayed 2 nights

The room was clean. However, the shower rod had pulled away from the wall as had the towel holder. The elevator was out of service. There were no kitchen items.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: some friendly and helpful staff, but recurring complaints about overbooking, delayed or unattended check-in, and unhelpful responses to requests.

Related guest reviews

10

Dwight

11 Apr 2025

·

Stayed 1 night

Friendly staff

2

Aladdin

20 Jan 2022

·

Stayed 1 night

They wouldn’t let me check in until after 5 PM. Even though I was promised a 3 PM check-in. The room was run down, the whole hotel was run down. Strong smell of bleach in the room. Very uncomfortable mattress and pillows.

2

Matthew

1 Aug 2022

·

Stayed 1 night

This was without a doubt the worst hotel I have ever stayed at. Upon arrival there were people sitting on the curbs in the parking lot playing loud music, smoking, etc. There was no one at the front desk for check-in. I waited around before finally yelling for assistance. The entire hotel was dirty, smelled awful, and was in overall poor condition. Hotel staff allowed people (guests I assume) to loiter in the parking lot playing music and smoking all night. Between the music blaring, the stench of the room, and the single, poor excuse for a blanket provided I got no sleep. Multiple times throughout the night I considered packing my things and leaving; I wish I had. I was truly surprised my vehicle was not broken into. This place needs a complete overhaul, starting with the staff.

10

Angelica

14 Sept 2025

·

Stayed 3 nights

Rude staff and bugs everywhere

8

Don

12 Feb 2023

·

Stayed 7 nights

The staff is on point ..and helpful ..they accept pets which was great ..but it don't smell like it . And it's safe u don't get to rooms unless ur staying here ..that's a plus the building it's self could use an update(carpet) .. All in all I had a good stay

2

Lorenzo

11 Aug 2025

·

Stayed 2 nights

I ask the front desk to do a wellfare check on my room 224 today 08/11/2025 around 11am to 1p I called the front desk to be transferred to my room 3 times no answer, the front desk clerk told me he was to busy to go do a wellfare check and my wife phone was dead, I had to call the police to do a wellfare check. So at this time the front desk clerk was too lazy to go check my room to see if my family was still alive. I didn’t like the fact that this Mexican said he not gong to do a wellfare check, simply ignored a live and dead situation. That’s not good.

2

Wilfredo

4 Sept 2024

·

Stayed 1 night

I book a room and they told me that they overbooked and the room was already paid in full

6

Corey

28 Nov 2025

·

Stayed 1 night

Front desk was very friendly and helpful. The room was ok and TV didn’t work at all.

2

Francois

18 Jan 2022

·

Stayed 1 night

The first room they gave me was used. Found towels on floor and bed messed up. Returned to front desk and was given a second room. Got in the room and I was tired. I took a shower and fell asleep. Woke up couple hours later with bugs crawling on my hand and face. Jumped out of bed and turned lights on. I saw 3 little bugs on my pillow and few are on the walls running behind wall decorations. This place is infested with bugs and needs to be shot down’ Don’t use this place!

2

Deborah

29 Jun 2025

·

Stayed 1 night

This property was horrible. It was homeless people outside sitting around, dirty and smelled like smoke. They couldn’t find my reservation either and had to opt for a single bed when I booked a double. The guy helping was nice and I received a refund but never again!

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AI-generated summary based on recent guest reviews

Location

Location feedback is mixed: several appreciate being close to restaurants and stores, while others describe a rough-feeling area with loitering, unwanted traffic, noise, and safety concerns.

Related guest reviews

2

moises

15 Apr 2025

·

Stayed 1 night

There are only scumbags in the lobby

2

Amber

28 Feb 2024

·

Stayed 2 nights

A lot of unwanted traffic

10

Troy

25 Nov 2023

·

Stayed 1 night

Alot of places to go to

2

Matthew

1 Aug 2022

·

Stayed 1 night

This was without a doubt the worst hotel I have ever stayed at. Upon arrival there were people sitting on the curbs in the parking lot playing loud music, smoking, etc. There was no one at the front desk for check-in. I waited around before finally yelling for assistance. The entire hotel was dirty, smelled awful, and was in overall poor condition. Hotel staff allowed people (guests I assume) to loiter in the parking lot playing music and smoking all night. Between the music blaring, the stench of the room, and the single, poor excuse for a blanket provided I got no sleep. Multiple times throughout the night I considered packing my things and leaving; I wish I had. I was truly surprised my vehicle was not broken into. This place needs a complete overhaul, starting with the staff.

10

Troy

2 Dec 2023

·

Stayed 1 night

Quiet and clean and close to restaurants and stores

4

James

16 Jul 2024

·

Stayed 1 night

Property was located in a very rough area with a few homeless people on the property. I was concerned my car might be burglarized and cancelled my reservation.

10

Troy

3 Dec 2023

·

Stayed 1 night

It was quiet and clean and close to restaurants

8

Don

12 Feb 2023

·

Stayed 7 nights

The staff is on point ..and helpful ..they accept pets which was great ..but it don't smell like it . And it's safe u don't get to rooms unless ur staying here ..that's a plus the building it's self could use an update(carpet) .. All in all I had a good stay

6

Khalid

15 Oct 2024

·

Stayed 3 nights

Not a good area to stay

2

Deborah

29 Jun 2025

·

Stayed 1 night

This property was horrible. It was homeless people outside sitting around, dirty and smelled like smoke. They couldn’t find my reservation either and had to opt for a single bed when I booked a double. The guy helping was nice and I received a refund but never again!

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Dining

Not enough information in reviews.

Related guest reviews

4

Hesham

27 Jul 2024

·

Stayed 7 nights

There was no breakfast, just coffee (poor quality)

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$60
February	US$66
March	US$74
April	US$65
May	US$64
June	US$94
July	US$65
August	US$62
September	US$60
October	US$60
November	US$62
December	US$61

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $59	15 $52	16 $55	17 $63	18 $61	19 $63
20 $59	21 $57	22 $60	23 $59	24 $52	25 $61	26 $61
27 $58	28 $58	29 $60	30 $62

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $65	3 $63
4 $58	5 $61	6 $80	7 $84	8 $60	9 $68	10 $65
11 $60	12 $83	13 $83	14 $83	15 $81	16 $83	17 $64
18 $80	19 $83	20 $66	21 $62	22 $62	23 $67	24 $67
25 $60	26 $63	27 $64	28 $83	29 $83	30 $83	31 $67

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 2 Double Beds

Studio, 1 Queen Bed, Accessible

Studio, 1 King Bed

Studio, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Houston - Westchase - Richmond

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Prices for upcoming dates