Name: Holiday Inn Express Hotel & Suites Mount Juliet - Nashville Area by IHG
Address: 565 South Mount Juliet Road, Mount Juliet, Tennessee, United States of America, Mount Juliet, Tennessee, US
Price range: US$76–US$192 per night
Rating: 8.93

What guests think

Across many recent reviews, Holiday Inn Express Hotel & Suites Mount Juliet - Nashville Area by IHG is praised for clean, comfortable rooms, friendly staff, and a convenient location near I-40 with plenty of dining and shopping options close by.

Breakfast feedback is generally positive with variety and attentive attendants, though several guests found some hot items mediocre or not replenished. A recurring downside is the indoor pool frequently being closed for maintenance; guests also report occasional housekeeping or maintenance issues and inconsistent Wi-Fi. Overall, expect a comfortable, well-located stay with friendly service, but check pool status and know that breakfast and Wi-Fi quality can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities center on an indoor pool that is frequently closed for maintenance; a few guests enjoyed it when open. Free parking is available.

Related guest reviews

10

Juana

24 Feb 2025

·

Stayed 3 nights

I which the pool was open is one of the reasons I stayed there but when I got there they said it was broken

10

Steve

23 Apr 2025

·

Stayed 4 nights

Specifically booked this gitel for pool access but arrived and pool was being repaired 3/27/25

4

David

9 Jul 2025

·

Stayed 4 nights

Pool was down, (booked 2 months in advance) and was given a room that was occupied. SMH

8

DAVID

13 Jul 2025

·

Stayed 1 night

pool closed, breakfast machines not working, wifi iffy

8

Arneshia

7 Jul 2025

·

Stayed 2 nights

The wifi was not working properly (room 321) and the pool was closed due to renovations, but overall it was a nice hotel. The rooms were clean, bedding was comfortable, breakfast was amazing.

6

raydarius

28 Jun 2025

·

Stayed 1 night

Pool was closed. Nearby a lot of restaurants and close to Nashville Shores.

10

Tina

24 Nov 2023

·

Stayed 1 night

Staff is friendly, indoor pool and free breakfast are wonderful.

10

Steve J

2 Jun 2025

·

Stayed 3 nights

We loved the breakfast, the quiet room and the cleanliness. The pool was not in service. I wish I has known that before our trip.

8

Lalit

1 Jun 2025

·

Stayed 1 night

I did not like that expedia did not tell me the pool was under renovation i should have been told and would have picked other hotel with pool after driving 8hrs

10

LaToya

15 Jun 2025

·

Stayed 3 nights

Pool is out of order and has been for some time but everything else was amazing. Staff is friendly, room was clean and plenty of food options around.

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Cleanliness

Many reviews praise clean rooms and common areas. Some guests reported lapses such as mildew or odors, dirty carpets or vents, and occasional missed housekeeping.

Related guest reviews

10

Peter

7 Aug 2023

·

Stayed 1 night

Clean room Good food

10

debra

12 Feb 2025

·

Stayed 1 night

The hotel was clean, comfortable and the staff was super friendly!

4

Morris

4 Jun 2025

·

Stayed 1 night

The property was ok. There were several things wrong though. For example, no placard in the elevator, no inspection, duct taped button and dirty floor. Our bathroom had cobwebs in it, dirty finger prints all over the wall and what looked like blood drops on the floor. Door was stripped and had spray paint on it. Hallways seemed dirty. Lint from the dryers on the outside and not cleaned up.

10

Maria Fiorella

1 Nov 2024

·

Stayed 3 nights

Excellent clean sooo nice

6

Kasey

11 Sept 2023

·

Stayed 1 night

The staff was friendly and it was a nice facility. However my room smelled strong of urine, the toilet ran the entire time and the ac helped with the urine smell but then it smelled like mold or mildew. It may have just been the room but it differently changed my rating. It’s in a great location and right next to a Starbucks. I haven’t had the best luck with IHG hotels lately, I will be sticking to Marriott and then Hilton if nothing else available.

10

Devin

13 Sept 2025

·

Stayed 1 night

Excellent stay. Perfectly clean. No complaints.

10

Kirsten

14 Sept 2023

·

Stayed 1 night

I stay here often for work and everything is always great. The rooms are always clean, the hotel is clean, and the staff are always very friendly. I highly recommend.

8

robert

6 Oct 2024

·

Stayed 3 nights

Overall good place to stay. Close to everything and property was in great condition. Only negatives are feet get black walking on the floors and had 2 wash cloths that had stains on them.

10

Meladene

22 Nov 2023

·

Stayed 1 night

Our room was very clean. In fact I think it has been the cleanest hotel I’ve stayed in since Covid pandemic. The bed is comfortable and it was a very pleasant overnight experience.

4

Heather

5 Sept 2025

·

Stayed 1 night

Black mold in bathroom ceiling

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Rooms

Rooms are generally comfortable, quiet, and often spacious with good beds. Some guests noted maintenance or noise issues (AC or hot water problems, worn fixtures, elevator or road noise) and inconsistent Wi-Fi.

Related guest reviews

10

Haley

15 Feb 2025

·

Stayed 1 night

Room was larger than expected, was clean and had a good selection of breakfast.

8

Wayland

11 Sept 2023

·

Stayed 1 night

TV reception was poor. Wifi was very slow.

6

Jane

30 Mar 2025

·

Stayed 2 nights

Pool was closed for renovations which we didn’t find out until check in. Our room was directly across from the elevator so it was very loud at times. Kids screaming for their mother! Our keys stopped working and we had to get them reprogrammed.

10

James

21 Dec 2022

·

Stayed 1 night

Second time to stay at property. Rooms were clean, amenities in rooms were great but expected, comp breakfast was excellent. Noise from Mt. Juliet road was an issue.

2

Milan

6 Aug 2023

·

Stayed 5 nights

AC did not work. Had to complain several times to get a new room only to find out that AC doesn’t work there either. They don’t have their ACs under control. First room was freezing cold. Second room too hot. No maintenance person available on site. Not recommended for staying

8

Lizel

4 Nov 2024

·

Stayed 2 nights

Great stay all and all. We did however have a room that had no working fan in the bathroom, and the bath tub faucet had a bad leak. Other than that, the room was clean, and staff was friendly.

10

Maribel

26 Apr 2025

·

Stayed 1 night

This Hotel was clean and the room was enormous.

8

Sarah

21 Dec 2022

·

Stayed 19,343 nights

Seemed to be a new property, very clean and nice. However, our hot water in the shower did not work very well. We had to take a cold shower. I let the desk know when we checked out.

10

Beverly

20 Jul 2025

·

Stayed 2 nights

Excellent service, comfortable room and bed.

10

Susan

16 Sept 2024

·

Stayed 1 night

I really liked how the room was laid out. Room to put out our suit cases. Nice TV, and great breakfast.

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Service

Staff are widely described as friendly and helpful across the hotel. A minority reported issues such as slow or confusing check-in, surprise fees, housekeeping entering early, or unhelpful responses.

Related guest reviews

10

Adrian

6 Jul 2025

·

Stayed 3 nights

Great experience at this location. I stayed 3 nights during 4th of July week. The infrastructure is updated — not old at all — very quiet, clean, and the staff was friendly, free parking and breakfast. Bathrooms were clean, and the mattress was good. About 15–20 minutes from Downtown Nashville, with plenty of shops nearby. I will definitely stay here again.

6

Edward

12 Dec 2022

·

Stayed 2 nights

Easy access to everything! The staff with the exception of the front desk personnel were very helpful. The front desk personnel were rude, uncaring and not good at their job.

8

Michael G

1 May 2025

·

Stayed 3 nights

Good location

10

Susanne L.

3 Jun 2025

·

Stayed 3 nights

Check-in was easy, staff was very friendly, the staff was most helpful when we had to cancel 2 night stay because of a friend’s death. I would highly recommend this hotel if you are staying in the Mount Juliet area.

2

David

17 Apr 2025

·

Stayed 1 night

While eating breakfast hotel staff entered our room and started cleaning before we even checked out. All of our stuff even our valuables were out. If you stay here don’t leave valuables out because the staff has no issues entering your room without your permission. When confronting the managers they say sorry that it’s happened before. Just beware and lock valuables in your vehicle.

10

Cynthia

9 Dec 2022

·

Stayed 1 night

Staff member Shawna was exceptional. I needed help with getting my sister inside. I also needed help getting her oxygen to work. Shawna was kind enough to help me with both.!! We were very frazzled when we arrived so we were very blessed to find Shawna !! Thank you holiday inn, express for having such a wonderful staff member! What an asset she is !! Cynthia B

4

Michael

21 Feb 2023

·

Stayed 2 nights

This was the only hotel I have visited that wanted to charge me for early check-in for arriving from out-of-town an hour or so early (even though the room was ready). I didn’t check-in early as a result, and we came back hours later. Later we didn’t have enough towels in the room (3 for a room with 4 guests), and we had to go to the lobby to get the appropriate amount (no offer to bring them to us). On a positive note, the woman preparing breakfast was super friendly. We wouldn’t choose this hotel again based on the early check-in policy (most likely a corporate policy).

6

Amber M

10 Oct 2023

·

Stayed 4 nights

Upon arrival we were met by a sleeping attendant and someone that was not supposed to be at the property. It took over 30 mins to get us checked in and they didn’t have the room we booked available, we had to wait until the next day to move rooms, it was very inconvenient. The next day the attendant was rude and bothered by our request to move. It was not our fault we were not accommodated upon arrival for something we booked originally. When speaking to the manager the following day, she was very apologetic, but the damage was done and we were not offered anything for our inconvenience. If you have an option, do not stay on the first floor, so much traffic because breakfast is free. It was loud the first night but the third floor was great. The maid staff wakes you up daily around 7:30 asking to clean your room. That was also annoying, but pick you battles. Good luck if you book here!

4

Donald

19 Mar 2023

·

Stayed 1 night

Property is nice and clean. Convenient to eating options and shopping. Also easy access to the interstate. Thats the good. After driving a few hours, we stood at the counter for almost 25 minutes waiting to see a staff member to be able.to check in. If i had not booked through a erd party amd paid up front and a refund difficult to get, we would have left and went somewhere else. The staff member was respectful upon return but gave many excuses instead of just apologizing. Very disappointed in the wait and check in.

10

Michael

24 Apr 2025

·

Stayed 1 night

The staff is what makes this location so great. I don't remember everyone's name. I do remeber Rodney at the front desk, greets you every time with a big smile and a can do attitude. Then there was Renee and Ward who controlled the breakfast area. Damn they worked hard. Renee kept everything stocked in the kitchen area and the cleanest I've seen of one of these free breakfast. Ward kept things moving in the dining area. The rest of the staff was no exception. All of the people I saw (and many more I'm sure I didn't) and briefly interacted with, we're cheerful and welcoming as well as hard working. This location has become my standard for motel stays of this kind.

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Location

Convenient to I-40 with many restaurants and shops nearby and easy access to Nashville. Some travelers noted traffic congestion or road noise.

Related guest reviews

10

Adrian

6 Jul 2025

·

Stayed 3 nights

Great experience at this location. I stayed 3 nights during 4th of July week. The infrastructure is updated — not old at all — very quiet, clean, and the staff was friendly, free parking and breakfast. Bathrooms were clean, and the mattress was good. About 15–20 minutes from Downtown Nashville, with plenty of shops nearby. I will definitely stay here again.

10

Donna

8 May 2025

·

Stayed 4 nights

Very close to Highway and easy to get to downtown Nashville. Nice hotel. Clean, good breakfast and the price was great!

10

Stephen

16 Aug 2025

·

Stayed 1 night

Have stayed several times while driving from Dallas to DC. It’s a perfect location for travelers with food, shopping and fuel.

10

Betty

8 May 2025

·

Stayed 2 nights

Close to everything

10

Hannah

30 Nov 2023

·

Stayed 3 nights

Very clean. Great area. Nice staff. Only downside is it is next to a very loud, busy road. 10/10 I would recommend.

10

James

21 Dec 2022

·

Stayed 1 night

Second time to stay at property. Rooms were clean, amenities in rooms were great but expected, comp breakfast was excellent. Noise from Mt. Juliet road was an issue.

10

Carol

27 Nov 2023

·

Stayed 3 nights

Located in the heart of shopping very convenient.

10

Dana

20 Oct 2025

·

Stayed 5 nights

Excellent service.comfortable stay, safe place to stay , you can walk to eat and shop! Starbucks right next door. Great free breakfast. This was a great place to stay!!

10

Thelma

24 Nov 2023

·

Stayed 1 night

Very convenient with a lot of store options but alot of traffic

10

Jennifer

1 May 2025

·

Stayed 1 night

Easy access from interstate.

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Dining

Breakfast is frequently praised for variety and attentive attendants. Several reviews cited mediocre hot items or restocking issues, so quality can be hit or miss.

Related guest reviews

6

Kim

29 Nov 2024

·

Stayed 2 nights

Staff was friendly, room was clean. The breakfast would be my only complaint, it was supposed to last until 9:30 but at 8:30 there was nothing left and they didn’t restock

6

stulldh

25 May 2025

·

Stayed 4 nights

Very poor breakfast. No muffins available. Sweet roles only one of four mornings and then stale. Sausage overcooked and dried out. No bananas. Hot breakfast dishes mediocre at best.

10

Sharyon

8 Apr 2023

·

Stayed 1 night

Everything was great! From the check-in to the check-out.. everything perfect...the service, the room, bed, pillow, shower, but esp the breakfast...it was outstanding..egg omelet, sausage, biscuit and gravy, country potatoes, oatmeal, waffles, dry cereal, pastries, yogurt, fresh fruit, hard boiled eggs, variety of juices, milk, and of course coffee! When traveling thru again, this will be my spot.

10

Susan

6 May 2025

·

Stayed 1 night

Great hotel. Convenient location for our road trip. Comfortable bed. Great breakfast options.

6

Norrah

16 Apr 2024

·

Stayed 1 night

Everything was great besides the breakfast. The pancake mix was sour, the biscuits were soggy, and the gravy was thin like water.

6

Brian

1 Sept 2025

·

Stayed 3 nights

All the reviews praising the free breakfast was misleading. None of the hot breakfast items were good. Had to stick with cereal and yogurt for the weekend.

8

Mackenzie

8 Aug 2025

·

Stayed 4 nights

The property is standard for a 3-Star hotel. If you are looking for a good place to rest your head, have a little light breakfast in the am (because the food was alright but not fantastic) then you have found your place. The hotel is located close to the highway. The only thing was that the gym was a bit small, could maybe only fit about 2-3 people max.

10

Petar

22 Apr 2024

·

Stayed 2 nights

One the best of the stays in hotels , ever. The breakfast was really good, and the lady who was serving it, she was awesome! Keep it up good work!

10

Kelly

12 May 2025

·

Stayed 1 night

This hotel was amazing. Check in was super fast. The rooms were very clean & the continental breakfast was great!

10

Chad

10 Nov 2024

·

Stayed 1 night

Amazing front desk staff! They were super helpful and friendly. Room was clean and in great shape. The workout room was adequate. But the over-the-top reason to stay here is for the breakfast!! It was INCREDIBLE. A lot of variety and Melissa takes personal care to make sure you are taken care of.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$79
February	US$85
March	US$100
April	US$99
May	US$112
June	US$102
July	US$108
August	US$114
September	US$116
October	US$122
November	US$102
December	US$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $90	15 $109	16 $119	17 $114	18 $131	19 $114
20 $76	21 $99	22 $106	23 $147	24 $151	25 $192	26 $160
27 $88	28 $112	29 $114	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $164	2 $192	3 $178
4 $129	5 $106	6 $115	7 $119	8 $147	9 $187	10 $147
11 $119	12 $101	13 $89	14 $107	15 $133	16 $140	17 $146
18 $111	19 $121	20 $127	21 $127	22 $150	23 $160	24 $160
25 $90	26 $91	27 $94	28 $86	29 $94	30 $118	31 $90

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About this property

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What guests think

Property policies

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