Name: Hilton Garden Inn Austin North
Address: 12400 N Ih 35 Bldg C, Tech Ridge, Austin, Texas, United States of America, Austin, Travis County, US
Price range: US$77–US$397 per night
Rating: 8.27

What guests think

At Hilton Garden Inn Austin North, many guests praise the friendly staff, clean and comfortable rooms, and convenient location off I-35, while recurring complaints mention inconsistent housekeeping, maintenance hiccups, elevator issues, and confusion or extra charges around breakfast.

Several reviews also note a small or occasionally closed pool, a dated feel in some areas, and intermittent noise or AC problems. Parking and access are generally easy, but traffic patterns can make reaching the property awkward. Expect a convenient stay with helpful staff, but check room condition and breakfast details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited for a Hilton Garden Inn: the pool is small and occasionally closed, the bar/restaurant has been unavailable at times, and elevator outages are noted. The gym is basic with some equipment down; parking is straightforward.

Related guest reviews

4

Alex

5 Dec 2023

·

Stayed 2 nights

It\'s an over rated hotel! What they advertise isn\'t what you get. It was a huge NCAA weekend for UT and the bar was never open. When i asked front desk, they replied with a smirk, "guess bartender didn\'t come to work today"! How unprofessional! The ice maker didn\'t work, the remote in room didn\'t work, the ac unit was hit or miss. Not to mention the beautiful view of the 1st floor rooftop..... would never stay here again.

8

Juan

11 Nov 2024

·

Stayed 1 night

The rooms were very clean & AC worked very well. I just would've preferred a much more up to date Fitness center.

4

Jeffrey

13 Aug 2025

·

Stayed 1 night

Everything is average or below average in my opinion. Location is right off busy I35 and not convenient to go back and forth. The breakfast, surprisingly is additional cost. The fitness center below average. Parking was ok. Service was ok mixed some were super friendly others not so much. Room was fine but small and not a lot coffee. Overall it was disappointing, I’m a pretty loyal Hilton customer who travels 4-5 time a year for business and this one let me down.

4

Daniel

15 Jul 2025

·

Stayed 2 nights

Bar & Grill was pretty much closed, limited options because of an ownership change and a licensing issue.

8

Ramon

29 Feb 2024

·

Stayed 2 nights

All was great. Only exception is only one elevator was working.

8

Sakeenah

10 Jan 2025

·

Stayed 2 nights

Simple hotel. Clean and friendly staff. Decent gym. Great selection of snacks and late night snacks. Very happy!

8

Tyler

14 Apr 2023

·

Stayed 5 nights

The staff, especially Steven, were very friendly and accommodating. We enjoyed our time there and the location worked well for us. My wife forgot her backpack in the lobby one day with her wallet and cash in it and we were thankful that the staff retrieved it and held it for her until later that day. The pool is very small and although we saw it being cleaned, it had a green hue to it that made it unappealing. We would definitely stay there again.

6

Randy

25 Sept 2023

·

Stayed 3 nights

Just so so. I expected a little more from the Hilton brand. Common areas were super hot. Break in a sweat just waiting for the elevator. I didn't know they made such little pools, wasn't much bigger than ahot tub.

4

Corinna

23 Aug 2024

·

Stayed 1 night

I was there for testing and was in one of the conference rooms and the AC was out which made it very hot in side. The room my husband and I stayed in also didn’t have AC the night before. The pool was out of service and it couldn’t be utilized. Then we had to pay for breakfast which should have been continental. I have never been to one of the Hilton hotels where we had to pay for our breakfast.

10

DANIEL

13 Aug 2024

·

Stayed 3 nights

The elevator service is horrible but everything else was excellent

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Cleanliness

Many guests found rooms clean, but there are recurring reports of dirty bathrooms, odors, and missed or infrequent housekeeping during multi-night stays. Issues like dust, hair, or empty amenities also appear.

Related guest reviews

10

Avery e

29 Nov 2025

·

Stayed 2 nights

Yes the room was clean and furnished with all items needed

6

Janet

30 Jul 2024

·

Stayed 2 nights

Room service never cleaned our room. They never even went into our room. The beds were not made. We did not have clean towels. Only one elevator worked, and there was no AC in the hallways or in the elevator.

4

Andre

21 Oct 2024

·

Stayed 4 nights

Had a four night stay at the property and never had my room cleaned once. On the 2nd day, I went to the front desk to request cleaning of my room and communicated my displeasure. Still, nothing happened. Finally, on the last night, I went to the front desk to get new towels as I was not provided any new towels for my entire stay. Horrendous customer service by the staff at this property.

4

Adriana

27 Nov 2023

·

Stayed 4 nights

The bathroom was not clean. There were pubic hairs on the shower shelf and blood on the threshold of the bathroom door. We were not given hand towels and only one towel. There was hair in the drain that was not removed. blood at the threshold of the bayhroom

2

Julie

30 Nov 2025

·

Stayed 1 night

Front desk staff insolent. Sublevel treatment specifically because booked through hotel com vs directly to thru the hotel. Room tawdry. Sink soap holder falling out of wall. Sink didn't drain. All mirrors dirty.

2

deandre

30 Mar 2025

·

Stayed 1 night

Bed wasn’t made up room wasn’t clean. Asked for a new room wasn’t available had to switch hotels and wait for refund.

2

Joanne

21 Nov 2024

·

Stayed 4 nights

Refrigerator didn’t work nor the replacement. Dust on all tables. No new towels by staff. Bed was made & that was it.

8

Priscilla

18 Aug 2025

·

Stayed 3 nights

Room was comfortable and clean, with the exception of the shower (chunks of brown brown stuff in shower) microwave had mold in it which was disappointing because I wanted to heat up my food. The receptionist helped move my room as I was concerned about dust from the construction next door. I was really appreciative for her doing so. All the staff I interacted with during my stay were amazing. Overall, was content with my stay. I would stay there again.

2

Terri

12 May 2024

·

Stayed 1 night

Room smelled like mildew! Portable fan going in room to dry a spillage that was done prior to our arrival!

10

prd

3 May 2024

·

Stayed 1 night

The rooms were VERY clean. I just have to say you might have the best housekeeping team because I’m in hotels in north Austin once a month since 2022, and I try different ones.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with some spacious layouts, but several feel dated with dim lighting and older TVs. Guests mention noise from the highway or AC units, soft or worn mattresses or pillows, and occasional in-room maintenance issues.

Related guest reviews

10

ruben

17 Aug 2025

·

Stayed 2 nights

Comfy bed

6

Samira

5 Aug 2024

·

Stayed 1 night

The level of noise coming through windows was not acceptable! The toilet flush made this wheezing sound for a good 1 minute after usug it. The sheets looked very used and old! I won't stay there again.

8

Akash

19 May 2024

·

Stayed 1 night

Good place with large spacious room

2

Lalit

25 Nov 2025

·

Stayed 3 nights

Very loud ac. Shower leaking.

4

patricia

23 Jul 2023

·

Stayed 1 night

Beautiful facility. Excellent front desk staff-Monica. TV didnt work. Maintenance came. Was a server issue. Couldnt fix. 4 channels available. A/C unit had an inoperable control panel. Maintenance came. I thought he fixed it. Didnt. I froze. Too late & too tired to change rooms. Good bed & pillows. But nubby & worn polyester bedsheets. No fan in the bathroom & no USB ports to plug in laptop or phone. Refrigerator was too warm. My leftovers were ruined. Not hilton caliber. Morning desk clerk was unfriendly.

10

Tracy

17 Aug 2025

·

Stayed 1 night

Everything was perfect and beds were comfy

6

Dory

7 Jul 2025

·

Stayed 2 nights

This place needs a remodel asap. Not what I see as Hilton standards. Every one of employees were amazing. Grade A+ staff Definitely the best part of the stay was their friendliness, helpfulness & professionalism. The breakfast was NOT it. Breakfast was in option and definitely not worth it. Very dated hotel. The room was dark, lighting was not good at all, the curtains were broken, dusty, stains on the toilet & walls, carpet was dated & not vacuumed well. Location was convenient for what we had planned.

8

Perry

23 Jun 2024

·

Stayed 2 nights

I stayed 2 nights and basically did remote work. The room was clean. My only issue was the headboard from the bed. I think it was loose so every time I leaned back, the headboard would hit against the wall. It got somewhat annoying. Also, the fitted sheets on the bed kept on riding up. My room wasn't facing the freeway so it wasn't as noisy. The front desk staff were nice and courteous. They would greet each quest every time you come in or go out. This hotel is located in the Tech Ridge area and it's the area where I normally stays whenever I travel to Austin.

6

Jenifer

21 Jul 2024

·

Stayed 2 nights

The pool was not as advertised, very small. The elevator feels like you’re going to get stuck everytime because it makes weird noises and takes a while to open. The TV in the room is very outdated with very limited entertainment options and no streaming services (no YouTube, Netflix, Hulu…etc). The rooms were not cleaned as we found dust bunnies everywhere and previous trash from other people. However, the staff were very friendly and welcoming!

8

Meng Hui

18 May 2024

·

Stayed 1 night

Overall it was great. Only the pillows are too soft and flat.

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Service

Staff are frequently described as friendly and helpful. However, several reviews cite inconsistent service, slow or problematic check-in, overbooking or wrong-room incidents, and confusion about breakfast charges.

Related guest reviews

10

Ophira

4 Sept 2024

·

Stayed 5 nights

The front desk staff at this hotel were incredible. So helpful, so polite.

2

Kelly

12 May 2024

·

Stayed 2 nights

Called to confirm since I would be late arriving. Checked in and was given a key. Didnt work. Front desk employee walked me Up to room with another key. Room occupied! No other rooms available. Accommodations were made at a nearby hotel and that was helpful but I was sent alone to schlep my luggage across a parking lot at midnight. Thanks, Hilton.

10

Viola

17 Jul 2025

·

Stayed 1 night

Friendly, knowledgeable and professional staff at the front desk. I was in town for work and had a very comfortable, stress free and enjoyable stay.

10

Linda

16 Aug 2025

·

Stayed 3 nights

Staff at all locations in the hotel where helpful and friendly. I would stay here again.

2

Julie

30 Nov 2025

·

Stayed 1 night

Front desk staff insolent. Sublevel treatment specifically because booked through hotel com vs directly to thru the hotel. Room tawdry. Sink soap holder falling out of wall. Sink didn't drain. All mirrors dirty.

2

Shontel

30 Jan 2023

·

Well when we first got there the person at the desk didnt know what they was doing at all it took him 30 mins to check us in he asking me to repeat something over and over kept just dont make no sense at all when it was check out time we notice my card was charge extra for what after the room was paid for online you need more training obviously you dont know what you doing at all

2

Matthew

5 May 2024

·

Stayed 2 nights

I booked and paid for my room a month in advance. When I got there to check in they had sold my room to someone else, telling me I would not be able to stay there and that I would be getting transferred to the courtyard by Marriott next door. When they sold my room they never called me to even inform me. The courtyard by Marriott employees were way more professional.

10

Luke

21 Oct 2025

·

Stayed 15 nights

Staff are very kind and to be honest would not hesitate to stay at same hotel when next in Austin

2

Chinh

2 Nov 2025

·

Stayed 3 nights

The front desk staff was dismissive and didn't care when we lodged a complaint about the size of the bed. The bathroom smelled like sewer. Bad experience.

6

Bryan

8 Sept 2025

·

Stayed 2 nights

Place wasn’t horrible. I chose it for a good price but found I had to deal with issues that I wouldn’t have had to at a nicer hotel. Place was somewhat clean with a little mold smell. Had to know on the neighbors door to ask her to stop allowing her children to scream after 10 pm. Was annoyed that I purchased the breakfast while in hotels.com so we could just eat breakfast there. They tried charging me and my other two guest for our breakfast and had to argue with them and show my own proof I had paid for it. They said they had no record of it and all 3 of us had to argue each time we individually went down. I was so annoyed by it we didn’t even bother eating the breakfast the second day before checking out. Guess that’s what I get for trying to save a little money. Room wasn’t horrible, AC worked well, carpet could have been cleaner.

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AI-generated summary based on recent guest reviews

Location

Convenient Tech Ridge/I-35 location with easy freeway access to Austin and nearby dining and shopping; many found it quiet. Some mention traffic or routing challenges, and it is not especially close to the airport.

Related guest reviews

10

Lyndol

25 Mar 2024

·

Stayed 2 nights

The property was easily accessible from the interstate and still close enough to downtown Austin to do the things we came for.

10

Dwayne

1 Dec 2024

·

Stayed 4 nights

location and price

8

Walter

9 Apr 2024

·

Stayed 1 night

The location is very good and easy to find food and shopping stores.

10

Harman

23 Jun 2024

·

Stayed 5 nights

Pretty good place nothing too crazy. Worth the price we paid. Easy freeway access. Not too many places around unless you like fast food.

6

Maria

3 Sept 2024

·

Stayed 1 night

THE WEBSITE IS VERY MISLEADING AS TO IT'S CLOSENESS TO THE AIRPORT!!! AND IT's HARD TO FIND ON GOOGLE MAPS!

4

Grace

2 Apr 2024

·

Stayed 1 night

And hard to get to thru traffic!

10

Asif

11 Oct 2025

·

Stayed 1 night

Good hotel, good room, good view, good location

10

Ashley

21 May 2023

·

Stayed 3 nights

The property was quiet and safe. As a solo woman traveler, I felt very much at ease during my stay. I also don’t drive so having a bus stop nearby for me to use was also quite convenient. I would stay at The Hilton again.

10

Joan

2 Dec 2024

·

Stayed 1 night

Great location

8

Marci

25 Aug 2025

·

Stayed 1 night

It was easy to get to with easy parking. It was clean & quiet!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often not included, seen as overpriced, and quality varies; multiple guests reported billing confusion. The bar and restaurant have limited hours or closures at times, though a few guests praised specific meals or breakfast.

Related guest reviews

6

Christy

17 Mar 2024

·

Stayed 1 night

Internet connection was non existent. Check in took a bit. Breakfast next morning was I thought continental- which it was but Hilton charges you for it. That was very disappointing as the eggs and potatoes were cold.

6

rebecca

23 Sept 2025

·

Stayed 1 night

We weren’t able to check in until 4. We had to wait an hour for our room. I didn’t like that you had to pay for breakfast.

4

Daniel

15 Jul 2025

·

Stayed 2 nights

Bar & Grill was pretty much closed, limited options because of an ownership change and a licensing issue.

6

SAM

24 Jul 2025

·

Stayed 1 night

The breakfast was trash, dried egg, cold watery oat meal, burnt sausage and does not worth the price. But the staff are friendly

4

Shayla

23 Dec 2024

·

Stayed 1 night

Elevator felt very unsafe. Cracking and popping. They told us what time breakfast started, HOWEVER, they DID NOT tell us that it was not included and had OUTRAGEOUS prices. Over $9 for cold cereal, cold muffins etc. Over $19 of you wanted cooked food. We won’t be Hilton regulars for sure. Disappointed!!!

10

Natassia

26 May 2024

·

Stayed 1 night

Hotel needs an update to look more like other hiltons for the price. On the other hand awesome customer service from the staff. Great breakfast as well.

6

Dory

7 Jul 2025

·

Stayed 2 nights

This place needs a remodel asap. Not what I see as Hilton standards. Every one of employees were amazing. Grade A+ staff Definitely the best part of the stay was their friendliness, helpfulness & professionalism. The breakfast was NOT it. Breakfast was in option and definitely not worth it. Very dated hotel. The room was dark, lighting was not good at all, the curtains were broken, dusty, stains on the toilet & walls, carpet was dated & not vacuumed well. Location was convenient for what we had planned.

2

Robert

29 May 2023

·

Stayed 2 nights

Restaurant and bar closed. Breakfast nothing like Hilton Garden Inn serves. I have always stayed in Hilton hotels all over US and this was a total let down. Totally dissatisfied.

6

Bryan

8 Sept 2025

·

Stayed 2 nights

Place wasn’t horrible. I chose it for a good price but found I had to deal with issues that I wouldn’t have had to at a nicer hotel. Place was somewhat clean with a little mold smell. Had to know on the neighbors door to ask her to stop allowing her children to scream after 10 pm. Was annoyed that I purchased the breakfast while in hotels.com so we could just eat breakfast there. They tried charging me and my other two guest for our breakfast and had to argue with them and show my own proof I had paid for it. They said they had no record of it and all 3 of us had to argue each time we individually went down. I was so annoyed by it we didn’t even bother eating the breakfast the second day before checking out. Guess that’s what I get for trying to save a little money. Room wasn’t horrible, AC worked well, carpet could have been cleaner.

10

Marchelle

16 Feb 2025

·

Stayed 2 nights

We had a wonderful experience. I LOVE Really Good customer service. Nathaniel, Faith and Drea all went over and above to make me and my daughter feel right at home in Austin. That Ribeye steak was EVERYTHING!! WE WILL DEFINITELY BE BACK!!! Thanks for everything

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$63
February	US$64
March	US$86
April	US$82
May	US$82
June	US$75
July	US$74
August	US$77
September	US$89
October	US$105
November	US$77
December	US$64

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $96	16 $87	17 $82	18 $92	19 $105
20 $78	21 $79	22 $79	23 $79	24 $77	25 $86	26 $87
27 $80	28 $87	29 $89	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $122	3 $100
4 $80	5 $93	6 $96	7 $96	8 $96	9 $118	10 $98
11 $84	12 $95	13 $97	14 $99	15 $99	16 $129	17 $140
18 $94	19 $104	20 $113	21 $203	22	23	24 $396
25 $397	26 $193	27 $121	28 $95	29 $104	30 $114	31 $135

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Monthly average prices

About this property

Location

Room options

King Evolution

Premium Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible, Bathtub (Hearing & Mobility)

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Room, Accessible

Suite, Accessible

1 King Bed, Accessible

Suite, 1 King Bed

Premium Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

One King Evolution Sofabed

Room, 2 Queen Beds (Drinks Snacks)

Room, 1 King Bed (Drinks Snacks)

Two Queens Evolution

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Austin North

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Prices for upcoming dates