Name: Courtyard Des Moines West-Jordan Creek
Address: 410 South 68th Street, Des Moines, Iowa, United States of America, Des Moines, Iowa, US
Price range: US$107–US$205 per night
Rating: 8.63

What guests think

At Courtyard Des Moines West-Jordan Creek, travelers frequently praise the convenient location near shopping and dining and the many friendly, helpful staff interactions, while feedback on room comfort, noise, and upkeep is more mixed across stays.

Many guests found rooms clean, modern, and comfortable, but repeated comments cite bathroom mold or hair, slow drains, stained or worn furnishings, and aging common areas. Noise from neighboring rooms or teams and occasional complaints about old mattresses or soft pillows contrast with others reporting quiet nights. Amenities draw mixed reviews: the pool quality varies and parking can be tight, and breakfast is for purchase with some finding the bistro good but pricey. Expect a convenient stay with generally warm service, but variable room and facility quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool feedback is mixed, with reports of cloudy or questionable water and a very small size, though some families enjoyed it. Parking can be tight when the hotel is full, and several guests noted dated exterior and grounds.

Related guest reviews

10

Olivia

20 Oct 2024

·

Stayed 1 night

Tom was awesome when we checked in! Very knowledgeable and friendly! Definitely set a high standard! The two men working at the bar were so sweet and super friendly! Ashley made check out easy and very pleasant!

6

Mathew

25 Mar 2024

·

Stayed 2 nights

Room was nice. Disappointed that the property couldn’t have provided complimentary coffee in the am. Had a bar/kitchen that closed at 10 am. Closed off community area to non volleyball groups. Room coffee is inferior! Hate to have too leave property on a weekend morning for coffee.

10

Chad

28 Jul 2024

·

Stayed 2 nights

The stay was great. The room was very clean. The staff were top notch. Property could stand some refurb. Example, paint pealing off building, landscape was more weeds than anything, room was great except tube as the overflow drain was completely rusted causing tube base to be discolored. None of which affected our stay.

8

Lisa

14 Mar 2025

·

Stayed 1 night

It was old...bathrooms NEED updated!!! So des parking lot and "grounds"

6

indybarb2002

25 Jun 2024

·

Stayed 2 nights

Everything was great except the hotel was packed with young baseball players and was VERY LOUD. I had planned on swimming and enjoying the pool but that was NOT possible. The pool was cloudy and disgusting, and probably way tooooooo many people in the pool. The kids were running rampant in the halls, shouting, slamming doors, and being obnoxious kids. Their adult supervisers were not much better. Since I had planned on a nice quiet weekend of reflection since I was in Des Moines for a memorial service, I was very disappointed that I didn't get that or much sleep. I feel like I should have been offered a discounted rate at least. I probably would not stay here again, although my room was beyond comfortable : )

4

Jared

19 Mar 2023

·

Stayed 1 night

Room was advertised as king with pull out sofa and world sleep 4. Got there and my kids had no where to sleep. Had to get 2 roll away beds which took a long time because the staff was understaffed and the poor front desk lady was by herself trying to accommodate about 5 family’s all by herself. Pool was super tiny, no continental breakfast. Shower was loaded bud long black hairs.

10

David

5 Mar 2023

·

Stayed 1 night

Limited parking was the only problem when hotel was full.

6

Rebecca

6 Oct 2025

·

Stayed 1 night

The employees were very nice. The pool water was a little questionable. Probably would not stay here again

6

Timothy

6 Jul 2024

·

Stayed 1 night

We have stayed at this hotel a lot over the years but it’s time for an update! Interior and grounds need attention. Bed linens were such that one just got twisted in all the loose sheets, making for a miserable night. Old towels.

10

Joshua

20 Mar 2023

·

Stayed 1 night

Great breakfast, clean area, pool was great for the kids, beds were comfortable.

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Cleanliness

Many reviews describe clean rooms, but recurring issues include bathroom mold or hair, slow or clogged drains, stained furnishings or bedding, rust, and uneven caulking. Housekeeping quality appears inconsistent across stays.

Related guest reviews

10

Douglas

2 Sept 2025

·

Stayed 1 night

This place is clean, quiet, modern, and comfortable with the added bonus of being affordable. Whenever my wife and I visit the Des Moines area, we stay here. Lots of great restaurants nearby, theaters, shopping, and other entertainment.

4

Bridget

6 Aug 2023

·

Stayed 1 night

Lobby was filled with families, presumably a reunion, but it was loud and chaotic. People were everywhere, even spilling into business center, hallways, bar. Waiting 15 mins to be helped and was greeted by sweaty bald attendant who seemed overwhelmed and dismissive. Got to the room, which was clean except for hair around base of toilet. Bed was comfortable but lots of noise through the walls and outside the room until well into the morning. Cranked our white noise maker and pretended we were sleeping in a subway. Difficult night of sleep.

6

Steven

25 Sept 2024

·

Stayed 1 night

Upon arrival the guy at the desk was very nice, and helpful. He knew there was a sports team so put us away from them. My biggest problem was that there is obviously a huge mold problem in the bathroom that they have tried to paint over. It is pretty bad, glad I am not someone that is sensitive to mold. It was one night, so we just stayed.

10

Heidi

30 Jul 2024

·

Stayed 1 night

We had a very nice day. The room was clean. There were a few things that were not up-to-date in the bathroom such as there was no towel bar to hang stuff, etc. However, it was still clean. There was a little mold on the ceiling above the toilet as well.

8

Mark

28 Apr 2024

·

Stayed 1 night

The Staff is fantastic and the property is in a good location. The hotel for the most part is in good condition our room was fine yet the bathroom was another story it showed signs of wear and past repairs. The sink would barely drain and was plugged up with a gross black crud that had been accumulating for a long time. Bathroom sink drains need to be cleaned periodically as hair, make-up and soap will collect on the drain opening and closing control becoming a disgusting unsanitary mess. We paid a good amount for lodging at this hotel and expected better maintenance of their rooms. There was severe weather in the area and spent time in safe area and didn’t notice the sink until late that evening. I informed the staff when checking out so the next guest wouldn’t experience what we did.

8

Necia

4 Jul 2025

·

Stayed 1 night

Room was clean for the most part. Bedding had stains. Shower was rusted and some furniture shows wear and tear. Large hole in the wall outside our room in the hallway, it was the size of a fist but likely from a door knob. Staff was friendly. Breakfast was good. Could hear the person above us walking back and forth late into the night and middle of the night and early morning.

8

Tammy

24 Aug 2023

·

Stayed 1 night

Bed was uncomfortable. Only soft pillows. Bathroom shower had long hairs on the wall. Rugs could be shampooed. I’ve stayed at other Marriott’s and never had an issue with their beds plus they always have a set of soft and firm pillows.

10

Ruby

9 Feb 2025

·

Stayed 1 night

It was an excellent stay. Cleanliness, easy to find things, had plenty of supplies in room and very pleasant and friendly staff.

8

YING V

16 Jun 2025

·

Stayed 1 night

Very clean, good customer service

10

DEL

6 Sept 2025

·

Stayed 1 night

Sept 2025 - Rooms are updated and super clean Courtyard in West Des Moines that does not allow pets.

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Rooms

Guests note comfortable, modern or updated rooms and some spacious layouts, but others report thin walls and hallway noise, as well as old or uncomfortable mattresses and overly soft pillows. Opinions on overall room condition range from refreshed to dated.

Related guest reviews

6

Stacie

31 Dec 2025

·

Stayed 1 night

The staggwas really nice however, the bed was extremely uncomfortable. I would have gotten better sleep if I had slept on the floor.

10

Douglas

2 Sept 2025

·

Stayed 1 night

This place is clean, quiet, modern, and comfortable with the added bonus of being affordable. Whenever my wife and I visit the Des Moines area, we stay here. Lots of great restaurants nearby, theaters, shopping, and other entertainment.

4

Bridget

6 Aug 2023

·

Stayed 1 night

Lobby was filled with families, presumably a reunion, but it was loud and chaotic. People were everywhere, even spilling into business center, hallways, bar. Waiting 15 mins to be helped and was greeted by sweaty bald attendant who seemed overwhelmed and dismissive. Got to the room, which was clean except for hair around base of toilet. Bed was comfortable but lots of noise through the walls and outside the room until well into the morning. Cranked our white noise maker and pretended we were sleeping in a subway. Difficult night of sleep.

8

Shan

3 May 2025

·

Stayed 1 night

The room size was great!

6

indybarb2002

25 Jun 2024

·

Stayed 2 nights

Everything was great except the hotel was packed with young baseball players and was VERY LOUD. I had planned on swimming and enjoying the pool but that was NOT possible. The pool was cloudy and disgusting, and probably way tooooooo many people in the pool. The kids were running rampant in the halls, shouting, slamming doors, and being obnoxious kids. Their adult supervisers were not much better. Since I had planned on a nice quiet weekend of reflection since I was in Des Moines for a memorial service, I was very disappointed that I didn't get that or much sleep. I feel like I should have been offered a discounted rate at least. I probably would not stay here again, although my room was beyond comfortable : )

6

Victoria

13 Nov 2023

·

Stayed 1 night

The mattresses are too old as well as the pillows. Towels were so bleached stiff and rough.

6

David

1 Nov 2025

·

Stayed 1 night

Good clean room, but too noisy. I could perfectly hear conversations in the next room over.

8

Necia

4 Jul 2025

·

Stayed 1 night

Room was clean for the most part. Bedding had stains. Shower was rusted and some furniture shows wear and tear. Large hole in the wall outside our room in the hallway, it was the size of a fist but likely from a door knob. Staff was friendly. Breakfast was good. Could hear the person above us walking back and forth late into the night and middle of the night and early morning.

8

David

13 May 2023

·

Stayed 5 nights

Spacious / nice staff / overall property feels a little tired

10

DEL

6 Sept 2025

·

Stayed 1 night

Sept 2025 - Rooms are updated and super clean Courtyard in West Des Moines that does not allow pets.

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Service

Numerous guests highlight friendly, accommodating front-desk and bar staff and smooth check-in. However, repeated complaints mention rude or unhelpful interactions, reservation or accessibility mishandling, a missed wake-up call, understaffing, and disregard for Do Not Disturb.

Related guest reviews

10

Olivia

20 Oct 2024

·

Stayed 1 night

Tom was awesome when we checked in! Very knowledgeable and friendly! Definitely set a high standard! The two men working at the bar were so sweet and super friendly! Ashley made check out easy and very pleasant!

8

Linda

9 Mar 2025

·

Stayed 1 night

The property was close to family, shopping and restaurants. Easy drive to airport at 5 am . As it was the night of the time change I called the front desk and asked for a 4 am wake up call in the event my phone didn't change times properly. We did not receive the requested wake up call.

4

Doug

23 May 2025

·

Stayed 1 night

Front of house staff was not friendly at all. She definitely did not want to be there.

6

Angela

13 May 2024

·

Stayed 1 night

Front desk worker could not find reservation and took two hours of calling the third party twice to finally find reservation. I will never stay here again.

4

Jared

19 Mar 2023

·

Stayed 1 night

Room was advertised as king with pull out sofa and world sleep 4. Got there and my kids had no where to sleep. Had to get 2 roll away beds which took a long time because the staff was understaffed and the poor front desk lady was by herself trying to accommodate about 5 family’s all by herself. Pool was super tiny, no continental breakfast. Shower was loaded bud long black hairs.

2

Joshua

29 Mar 2023

·

Stayed 1 night

Despite prepaying for our room, it was sold to someone else before our arrival. We were given a smaller room with less beds. In a room next to loud and unsupervised teenagers. The staff directly told us they didn't have to honor our reservation and treated us as if we didn't count as guests and they could do nothing for us because we booked through a 3rd party. Hotels.com negotiated a 20% discount for the room, which the hotel did not give us. I had to call Hotels.com to finally get that almost a week later. Also, despite the "Do Not Disturb" sign on the door, cleaning staff and management came to our room twice before 10AM to disturb us about checking out. Even though checkout is supposed to be noon. All in all, the staff was rude, unapologetic and dissmissive. Won't be booking at a Courtyard again since 3rd party bookings seem to be such an inconvenience for them. Hotels.com went above and beyond to compensate for Courtyard's lack of service.

10

Diane

1 Aug 2024

·

Stayed 1 night

Front desk gentleman was excellent! With customer service subpar these days everywhere you go, it was refreshing to have a kind, pleasant person.

2

BreAnne

30 Jan 2025

·

Stayed 1 night

Staff was uncommadating and rude. Housekeeping knocked on door 5 times in one hour.

8

YING V

16 Jun 2025

·

Stayed 1 night

Very clean, good customer service

10

Tami

4 Jan 2025

·

Stayed 1 night

The stay was comfortable and as expected, and the service was excellent. Upon check out my car would not start and they were very helpful - even reissued my room key and welcomed me to wait in my room until assistance arrived to help me with my car.

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Location

Frequently praised location near shopping, restaurants, and a mall, with an easy drive to the airport. Guests find the surrounding area attractive and convenient for errands and dining.

Related guest reviews

10

Samantha

12 Feb 2023

·

Stayed 1 night

Easy to check in and quick. Lots to do around the area. Very quiet comfortable and clean!

10

Douglas

2 Sept 2025

·

Stayed 1 night

This place is clean, quiet, modern, and comfortable with the added bonus of being affordable. Whenever my wife and I visit the Des Moines area, we stay here. Lots of great restaurants nearby, theaters, shopping, and other entertainment.

8

Vickie

21 Aug 2023

·

Stayed 1 night

Very close to everything! Can’t say anything bad or changeable for the property… we had a nice stay… wish breakfast was included.

8

Linda

9 Mar 2025

·

Stayed 1 night

The property was close to family, shopping and restaurants. Easy drive to airport at 5 am . As it was the night of the time change I called the front desk and asked for a 4 am wake up call in the event my phone didn't change times properly. We did not receive the requested wake up call.

10

Sharon Lea

23 Jan 2023

·

Stayed 2 nights

It was clean quiet and close to everything

10

Ron

1 Jun 2023

·

Stayed 1 night

Fresh and clean. Decent lighting which is important to me. I’m always glad to have a mini fridge. I did overlook the fact that breakfast was not included when I booked. I’m so used to having it in these types of hotels. It is available for purchase however. We weren’t hungry anyway. The location is good for shopping and dining. It’s a fairly quick drive to the airport too.

10

Michelle

29 Jul 2024

·

Stayed 1 night

Beautiful property, very pleasant front desk staff, clean, close to shopping.

10

Lori

17 Jun 2025

·

Stayed 3 nights

Everything was close by! Shopping, restaurants, coffee shops, and a mall. The area was very beautiful and clean. I’d definitely stay there again.

10

Danny

26 Feb 2023

·

Stayed 1 night

Cozy and was a good location

10

Shannon

5 Aug 2024

·

Stayed 2 nights

Great place, close to everything

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Dining

Breakfast is not included but available for purchase; feedback ranges from great to disappointing, and some find the bistro pricey. Several guests missed complimentary coffee or desired in-room menus.

Related guest reviews

10

Olivia

20 Oct 2024

·

Stayed 1 night

Tom was awesome when we checked in! Very knowledgeable and friendly! Definitely set a high standard! The two men working at the bar were so sweet and super friendly! Ashley made check out easy and very pleasant!

8

Todd

21 Oct 2024

·

Stayed 2 nights

My daughter, son-in-law and I stayed 2 nights. It was comfortable and a great area! The bathroom door did squeak like a haunted house door but other than that everything was great. The bistro has good food, but it is a little pricey. Over all it is a great place to stay!

6

Mathew

25 Mar 2024

·

Stayed 2 nights

Room was nice. Disappointed that the property couldn’t have provided complimentary coffee in the am. Had a bar/kitchen that closed at 10 am. Closed off community area to non volleyball groups. Room coffee is inferior! Hate to have too leave property on a weekend morning for coffee.

8

Vickie

21 Aug 2023

·

Stayed 1 night

Very close to everything! Can’t say anything bad or changeable for the property… we had a nice stay… wish breakfast was included.

10

Lance

25 Dec 2022

·

Stayed 19,350 nights

The breakfast was a let down. Most do more

10

Ron

1 Jun 2023

·

Stayed 1 night

Fresh and clean. Decent lighting which is important to me. I’m always glad to have a mini fridge. I did overlook the fact that breakfast was not included when I booked. I’m so used to having it in these types of hotels. It is available for purchase however. We weren’t hungry anyway. The location is good for shopping and dining. It’s a fairly quick drive to the airport too.

10

Victoria

7 Jan 2023

·

Stayed 19,359 nights

Clean facilities, friendly staff, and overall great night's sleep. I wish they'd offer continental breakfast but they have breakfast for purchase. Would stay again!

10

Joshua

20 Mar 2023

·

Stayed 1 night

Great breakfast, clean area, pool was great for the kids, beds were comfortable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$87
February	US$95
March	US$96
April	US$115
May	US$121
June	US$135
July	US$149
August	US$137
September	US$114
October	US$114
November	US$96
December	US$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $143
20 $118	21 $150	22 $147	23 $127	24 $114	25 $171	26 $141
27 $111	28 $121	29 $127	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $176	3 $147
4 $141	5 $156	6 $143	7 $147	8 $132	9 $161	10 $205
11 $122	12 $117	13 $132	14 $127	15 $141	16 $151	17 $166
18 $107	19 $117	20 $117	21 $123	22 $125	23 $162	24 $176
25 $117	26 $117	27 $127	28 $132	29 $132	30 $171	31 $162

Courtyard Des Moines West-Jordan Creek

Prices for Courtyard Des Moines West-Jordan Creek

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible (Transfer Shower)

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds

Suite, 1 Bedroom

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Room, Multiple Beds

Room, 1 King Bed, Hearing Accessible (Accessible Bathtub)

Guest reviews of Courtyard Des Moines West-Jordan Creek

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Courtyard Des Moines West-Jordan Creek

Prices for upcoming dates