Comfort Suites Brunswick

Specifically rented this hotel for the indoor pool and it was closed for “renovation” our entire stay. No one was working on the pool, nor in the room what so ever. Pool was full and was running as was the hot tub. We were allowed access for our 3 days there. Extremely poor service in my opinion.

Was very happy with the room and staff was friendly. Only issue was the pool and hit tub was closed and that was the reason we chose to stay at this hotel.

Elevators were out of order. Back door to hotel did not lock and was left open for no key entry. Several areas of the hotel and room were not clean. Stains on the sheets. Rails for the steps were filthy. The breakfast was good and the hotel staff did change our room upon request. Indoor pool was good once we were let in by staff. Hotel just needs a good deep clean.

The swimming pool needs to be cleaned out the water was dirty

Great indoor pool, loved the spa. Great breakfast

I should have read the reviews - don’t make the same mistake as me! Do NOT stay in this dirty trash hole. Yes it was dirty. Yes the staff was horrible. Yes we got stuck in the elevator for over an hour. And yes the front desk hung up on me when I called FROM THE BROKEN ELEVATOR!!!! If I could give it less than one star, I would.

It has a small but nice indoor swimming pool and hot tub/ spa. In bad weather or cold weather it is great to be able to entertain kids in the swimming pool area. We liked our stay alot.

Rooms are a little dated, but very clean. Bathrooms need remodel. Was very disappointed that the hot tub and pool were closed.

Elevator was broken. Toilet and sink were very slow to flush and drain.

Unfortunately, the room type I reserved was not repaired or cleaned and therefore had to accept another type. The gym was very dirty, treadmill did not work, no water or wipes. Staff seemed unhappy.

Room is very dirty and unsanitary!

The room we were assigned was horrible mold smell and confirmed with fuzzy mold growing behind the bed, on the air conditioner and on both sides of the night stands where something got spilled. They did change our room to another floor which was not moldy but not clean to what we would have hoped to find- toothpaste residue splashes on the mirror and wall. Was afraid to look further and was very tired!

This hotel has a pretty bad smell throughout. We thought it was just in the lobby, however the elevator, halls, and the room reeked of the musty smell. The bed was soft, but it sunk down in the middle like the marina trench! Staff was friendly, breakfast was your standard free breakfast, nothing to write home about. A hotel could be the nicest in the world, but if it smell bad that’s all that will stick in a persons mind. Whereas a 2 star hotel that smells like a 5 star will forever be the “best place to stay” when you’re on a budget.

Nothing was unique about this property. There was virtually no one in the parking lot. There was no people there other than the manager, but was the worst was a horrible smell, and the manager seemed like it didn’t even affect her, but I could not breathe after 10 minutes of being in this facility. I would not recommend it until they alleviate that problem.

Mold, Mold, Mold!!! The place smelled terribly when entering the front entrance to check in. Drapes hanging down fro the widow..mold on ceiling above air conditioner. Rust observed in entering the bathroom on the door and floor. The shower was terrible, needs to redo the shower wall. The hallway smelled terrible as well..had to use lysol and febreeze spray..stayed here last year and it wasn't in this condition..got to new owners. This needs to be used as a in and out hotel. Lesson learned.

This place was GROSS!! The pillows and sheets smelled of stale cigarettes. Everything was grimy. The shower had huge spots of mold. Our toilet was clogged when we checked in and they gave us a plunger to fix it. THEY HANDED A GUEST A PLUNGER! If it wasn’t 9:30pm and our four kids weren’t exhausted we would have left. The breakfast was uneditable. Even my kids who will eat dirt wouldn’t eat it. I get it… it’s a comfort inn but at $185 a night I assumed it would be okay. We were traveling from FL to NC and needed a spot halfway. This was the only hotel available. I would have rather pushed through and gotten home super late. The most disgusting hotel I have ever been in. DO NOT stay here.

We were given a room that had a lot of mold in the AC unit and bathroom. After letting front desk know, they offered two other rooms and when we checked those out, they had the same issues. We couldn’t stay and had to find other accommodations.

Inside of the property was disgusting. Shower water smelled weird to the point that I hopped out and dried off and also refused to use that water to brush my teeth. There was also roaches in my room and it stunk of bug spray so bad that I decided to sleep in my truck. Bed sheets were filthy with visible finger prints. Multiple dirty surfaces and floors. Not worth it please avoid at all cost.

I have never left a hotel in my life. Checked in around midnight and had to leave by 1230 because the room was so nasty. It smelled like mold and smoke. I unfolded the couch bed for the kids and there were red stains and old food stuck to the sheets. Then on top of that there wernt any blankets for the couch bed. Everything it that room needs an update... chair was tore apart, the table was missing the top and it was filthy. And the smell! Don't stay here!

Family stayed here with over 10 rooms booked. All rooms had bad smell, even the hallway. We were accused of smoking when the hotel smelled of smoke when we got there. Curtains dirty, moldy spots on ceiling in room on the 1st floor. Rust marks and build up on baseboards...

PROS: The staff well the older seniors were funny and pleasant. The 3 guys that usually work the evening are kinda like zombies!!! The beds are comfortable and the sheets were soft. The room is very spacious. CONS: The breakfast options SUCKS. The coffe taste like dirt. They stay out of syrup. The attended allways have an attitude when ask to refill things. Then she has the nerve to have a tip jar!! The trash in the back of the parking lot was 4 days of non attendance.

Outdated

Perfect room for 3 travelers. Nice large bathroom.

The A/C did not work. The room and bathroom was not well maintained. Bathtub stained. Drywall coming off in chunks in the bathroom.

While the staff was friendly and the room was clean, the door to our room and to many of the rooms there was damage to the door where a crow bar was used to open the rooms during a previous power outage. The metal plate in the door frame that the door latches into was completely missing. This caused the door to not sit properly preventing the swing bar door lock towards the top of the door to not engage correctly, making it completely ineffective. I ended up using a bench from the foyer of the room and an ottoman, braced between the wall and the door to make sure the door was secured. On the outside of the door, the damage caused a hole big enough the the door could have been Jimmie open very easily. I have pictures showing the condition of the door.

Could feel the springs in the bed and water pressure was nowhere to be found!

I have no idea how this proper was ranked 8.0 when I booked. Is the standard for Rte 95 hotels in the South that low? The good: the room was clean. In poor condition, but clean. Generally quiet night with no issues. Staff was very pleasant. The bad: I had a number of safety concerns. The room door was not correctly hung. The security latch did not align and the door did not lock. Ones of the exterior doors at the end of the hall has no crash bar and was not secured. It swung freely and did not have a closer. The rear door literally was locked from the outside with a padlock. Dangerous! The ugly: oof. The floor of our bathroom has missing grout and tones that worked when you stood on them. The room carpet was filthy. TV had a big steak across it from don't kind of damage. The wall thermometer didn't work. Walls in the halls shows half finished repair work or holes. Other walls were filthy. Breakfast was bland and unremarkable

I would never stay here again. The mattress was okay in the middle but was slanted on both sides. The room bathroom and hallway looked likes it might have flood damage. Rusted doorframe, toilet handle and faucet were oxidized. Tub faucet dripped and shower was moldy and tub had rust.

Property is OK for a quick stop over however, needs renovation and the room doors are very loud closing at night. There is no way to close them quietly.

For some reason, I got a handicap room, so everything was lower than normal. No seating other than the desk chair and a couple small ‘cubes’. Walked around barefoot and had to scrape gunk off my feet. Drapes were falling down. Refrigerator functional but wobbly.

The Front Desk was wonderful and the room was wonderfully spacious and clean and comfortable. Breakfast was hot and coffee plentiful. This was just an overnight stay over Thanksgiving holiday. Looking forward to staying here again on out next trip.

Customer service is horrible. I asked for extra towels for our room that sleeps 4 (my family) but was told each room could only receive 2 sets of towels at all times and it could only be the bath and hand towel. Also was told by the front desk attendant that any extra supplies needed to be picked up in-person and not until 9am, they do not offer room service until we leave. I wasn’t even asking for room service as our stay was only 2 nights but she didn’t know that, rather she thought I was asking for room service when all I wanted was extra towels. How do you only give out 2 sets of towels at any time when you book a room that sleeps 4 people?! The breakfast attendant yelled out “who is making pancakes?”. It was my husband. He and I were trying to gather breakfast for our kids so my husband was not manning the pancake machine. I understand that was our fault, leaving the machine unattended but she didn’t have to be so rude about it and scream. Also she kept her eye on me the entire time like I was stealing their complimentary breakfast which is realize is NOT complimentary, it’s already factored in. Even another guest that took the elevator saw us with our extra towels (that I made sure to pick up in-person) turned to us and mentioned that it’s hard to get any room service around there. I informed him about what I was told, they don’t offer room service, PERIOD. There is another hotel down the street under construction and I will be booking my stay there next time!

The day was horrible. The alarm system kept going off. It was a fire going on the sheets was dirty. Only one towel in the room housekeeping come to your door at eight in the morning and check out is at 11. Elevator was nasty horrible state I wouldn't recommend this hotel to anyone front desk clerk was so rude at check-in. Go downstairs to get something at the snag room in the front desk clerk is asleep.

I love staying at this hotel, for the most part. The staff is great, but their cleaning staff is terrible. We have stayed there twice now, within a couple weeks of each other. We had 12 PM checkout, and BOTH times the cleaning staff knocked on the door at 9 AM, and when we didn’t answer BECAUSE we were SLEEPING, they tried coming in, anyway, causing us to wake up. We go back to sleep, and it happens AGAIN at 10, then AGAIN at 11, and AGAIN at 11:30!!! The first time I thought it was a fluke, but 2 times within a 3 week period?! The second time, my husband asked for a 1 PM checkout, due to us being RUDELY awoken and rushed, to which the front desk had to “call the owner to get permission” and said the latest we could get would be 12:30, and they would have to charge us for an extra day any minute after that. The cleaning staff needs to be retrained!!! I have TWO YOUNG daughters. What if they were changing and naked when the staff decides to just open the door?!

Be ready to put down a $100 cash deposit. They do not have an ATM. Staff is rude.

There was a roach in our room, when I tried to report the incident I was told to contact the manager. Tried to contact the manager to report the situation and to get a refund, I was unable to get in touch with them. The phone number that I was given just rang for hours, still no response.

Let’s starts with check in. We got there at 10:50pm on the night we checked in. NO ONE was up front. I called and yelled hello and it wasn’t until almost 11:15 before someone come out of the office door. (Check y’all’s cameras story will match). I called and called with no luck. Hotels.com said basically I was stuck. When he did finally come out and start to check me in the power went out. I had 3 kids and my husband in the car. It was almost midnight before we were able to get into the room. All of which could have been avoided just buy simply checking the camera to see if someone is out there if you’re going to sit or whatever in the orfice. Bed had some stains but were comfy. Floor was oily feeling. Breakfast was great! Check out was super easy. But however after the night shift majorly failed I’ll never recommend this hotel.

$100 cash deposit is dumb. Credit card hold as any other 21st century hotel reqires should be sufficient.

Staff were very friendly. They asked if we had a preference for which floor we were on which was very nice. They also offered us cookies and had lemon water available in the lobby!

Run down hotel. Required to put a CASH deposit down at check in. The bds were comfortable though and the shrimp shack next door was great.

The hotel is conveniently located off of I-95. The hotel was very busy and noisy at night and early morning.

Nice place to stay breakfast was good the indoor pool and hot tub were wonderful nice to have access to coffee and hot tea all day also the refreshing lemon water very easy to get back on 95 close to gas stations and places to eat

Convenient to Jekyll Island.

You can tell its an older builder. It could use some maintenance but overall acceptable. Of the two rooms I went into, 1 had floor tiles that were loose and the other had mold in the caulk around the shower. The rooms were clean and bug free. We felt safe in the area and were convient to the islands.

DO NOT BOOK HERE! We booked this on a whim tired driving home. When we got there, there were people outside already in their car hollering at us not to check in or book there. Immediately read reviews and knew I was in for it. The place smelled so awful it was nauseating, we immediately asked for a refund but they insisted to show the room anyway, there was plaster all over the floor in the hallway upstairs and the rooms were outdated and disgusting. The manager refused to give us out money back but we left anyway. Not to mention it’s in the back of two gas stations and feels very sketchy.

perfect location

Convenient location

Easy to get to and assailable to everything we needed.

It was a nice property convenient to nice restaurant

This was the perfect stop on our trip and very convenient for a day trip to Jekyll Island!

Clean. Convenient. And had a good breakfast.

The property was clean and beds were comfortable. Our kids especially liked the indoor pool and Jacuzzi! The breakfast was included in the price and consisted of cereal, toast, eggs, sausages, juice, milk, and Belgian waffles. Very tasty! Service was good overall. The property did not offer rollaway beds as advertised on the website.

PROS: The staff well the older seniors were funny and pleasant. The 3 guys that usually work the evening are kinda like zombies!!! The beds are comfortable and the sheets were soft. The room is very spacious. CONS: The breakfast options SUCKS. The coffe taste like dirt. They stay out of syrup. The attended allways have an attitude when ask to refill things. Then she has the nerve to have a tip jar!! The trash in the back of the parking lot was 4 days of non attendance.

This is a beautiful hotel wellcapped. They had an excellent breakfast we were here for a few days one morning sausage links with scrambled eggs the next morning sausage patties with mini omelets. Great stay, wonderful hosts.

Did not have a bad stay. The first day though we woke up for breakfast and someone called out so we didn’t get it. The pool also had been shut down and couldn’t use it which is one of the main reasons why we booked to stay here. So that was disappointing! The air conditioning was also weird. I would set it at 68 and it would feel so humid like it was just a fan going. But overall felt very safe, the staff was friendly, and the room was nice. It fit all 6 of us!

The elevators had a very bad smell to them. The breakfast was excellent and coffee was great.

I have no idea how this proper was ranked 8.0 when I booked. Is the standard for Rte 95 hotels in the South that low? The good: the room was clean. In poor condition, but clean. Generally quiet night with no issues. Staff was very pleasant. The bad: I had a number of safety concerns. The room door was not correctly hung. The security latch did not align and the door did not lock. Ones of the exterior doors at the end of the hall has no crash bar and was not secured. It swung freely and did not have a closer. The rear door literally was locked from the outside with a padlock. Dangerous! The ugly: oof. The floor of our bathroom has missing grout and tones that worked when you stood on them. The room carpet was filthy. TV had a big steak across it from don't kind of damage. The wall thermometer didn't work. Walls in the halls shows half finished repair work or holes. Other walls were filthy. Breakfast was bland and unremarkable

This place was GROSS!! The pillows and sheets smelled of stale cigarettes. Everything was grimy. The shower had huge spots of mold. Our toilet was clogged when we checked in and they gave us a plunger to fix it. THEY HANDED A GUEST A PLUNGER! If it wasn’t 9:30pm and our four kids weren’t exhausted we would have left. The breakfast was uneditable. Even my kids who will eat dirt wouldn’t eat it. I get it… it’s a comfort inn but at $185 a night I assumed it would be okay. We were traveling from FL to NC and needed a spot halfway. This was the only hotel available. I would have rather pushed through and gotten home super late. The most disgusting hotel I have ever been in. DO NOT stay here.

We were given a room on the first floor, when found our room, all the unassigned room doors were already unlocked and open- anyone could have access to it. Our room was old and tired and the safety lock on our door was loose and hanging off. We did not feel safe and requested another room. Breakfast ended at 9am on a Sunday morning! Seemed odd and early.

Check in was bad one of the worst experiences I've ever had besides that everything was great. The breakfast was excellent and the attendant at the breakfast was exceedingly good.