Is parking available at the property?

Valet parking is available on-site for a fee of USD 72 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee, approximately USD 30 to 65 per person. Children aged 12 and younger eat free breakfast.

Are pets allowed at the property?

Pets are allowed with a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Boston, steps from Newbury Street and Hynes Convention Center. It is 0.2 miles from Copley Square and 0.7 miles from Northeastern University.

What are the policies for guests staying with children?

Children are allowed at the property, and those aged 12 and younger can stay for free.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of USD 50 per night. Advance request or confirmation is required for rollaway beds.

Mandarin Oriental Boston Hotel

Average nightly price at Mandarin Oriental, Boston by month, last 12 months (USD)
Month	Average price
January	US$569
February	US$540
March	US$706
April	US$998
May	US$1,092
June	US$971
July	US$917
August	US$701
September	US$1,126
October	US$1,173
November	US$752
December	US$618

What guests think

At Mandarin Oriental, Boston, travelers consistently praise the warm, attentive service, prime Back Bay location, spacious well appointed rooms, and a high standard of cleanliness, with the spa frequently highlighted for quality treatments and facilities.

Many note thoughtful in room details and very comfortable beds. The Back Bay location is widely noted for easy access to shopping and attractions. The main recurring downside is delayed check in; expect a polished luxury stay with standout service in a prime, walkable setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa is frequently praised; the gym also earns positive mentions, and valet service receives compliments.

Related guest reviews

10

Katie

17 Feb 2025

·

Stayed 1 night

We had a lovely stay here. Beautiful spa that we took advantage of even though we didn’t book an appointment. Very welcoming and helpful staff. In the heart of boston. will be back!

8

david

3 Apr 2025

·

Stayed 3 nights

Great stay … super location … very clean… great valet staff :)

10

Scott

5 Jun 2024

·

Stayed 1 night

This is a beautiful hotel with a great gym and first class service. The housekeeping team is world class.

10

Lydia

26 Feb 2025

·

Stayed 2 nights

We had a wonderful stay at Mandarin Oriental Hotel. They upgraded us because the room we booked was not ready yet. The hotel is safe and connects to the Prudential mall for shopping and more dining options. The staff and service were exemplary. We will definitely stay again.

8

Papinder

24 Sept 2024

·

Stayed 3 nights

The room we initially booked did not match the images presented on the website, leading to disappointment during our three-night stay in an accessible room. The shower depicted in the photos was quite different from what we encountered, and the beds were significantly smaller than anticipated. Although we raised these concerns with the hotel, we were unable to switch rooms until our third night. This was particularly disheartening as we had been looking forward to this long-awaited break. When we finally moved to the room we had expected, it was a relief, but unfortunately, two of the nights still fell short of our expectations. Overall the location is great,hotel is clean and we enjoyed using the spa. If we had been allocated the final night stay over the 3 nights there would be no complaints.

10

Juliana

13 Aug 2024

·

Stayed 3 nights

The hotel is beautiful and located in a very desirable area. Back bay is one of my favorite places in Boston. The staff were great, very professional and always trying to help. If there is one thing that needs TLC is the carpet on the hallway and especially the first floor.

10

Devaraj

31 Dec 2024

·

Stayed 1 night

Spa is beautiful

10

David

25 Jul 2024

·

Stayed 3 nights

wonderful stay :) excellent hospitality from front desk to valet , perfect location

10

Susan

12 May 2025

·

Stayed 1 night

I had been to the spa before but not the hotel. I had a room for one person thst had a sofa, king size bed and table with two chairs. They offer turn down service at night and the maid gave me two chocolates with a small card the had a beautiful line from a Bob Dylan song. The food was perfection. My only negative is the spa. They don’t give facials of manicures or pedicures anymore. The services all cost between $300-$450 each. They should have a slightly less expensive menu of services for people staying there

10

angel

21 Jul 2025

·

Stayed 2 nights

Staff was incredible. Spa was one of the best!

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Cleanliness

Consistently described as very clean, with standout housekeeping. One review mentioned hallway carpet needing attention.

Related guest reviews

10

James

7 Apr 2025

·

Stayed 6 nights

Amazing! Hands down the best hotel we have ever stayed in! Perfectly clean, very attentive and the most friendly staff we have ever encountered! Everything was arranged for a great stay! We will definitely stay there again.

8

david

3 Apr 2025

·

Stayed 3 nights

Great stay … super location … very clean… great valet staff :)

10

Scott

5 Jun 2024

·

Stayed 1 night

This is a beautiful hotel with a great gym and first class service. The housekeeping team is world class.

6

Edwin

18 Jul 2023

·

Stayed 1 night

Location is excellent. Found hotel a little tired. Sometimes a door man - other times not. Staff is so-so friendly, will respond if spoken to but not outgoing in any way. Room was disappointing - very small, painted white walls, too much furniture, etc. Just seems like they’ve lowered their standards a bit.

8

Papinder

24 Sept 2024

·

Stayed 3 nights

The room we initially booked did not match the images presented on the website, leading to disappointment during our three-night stay in an accessible room. The shower depicted in the photos was quite different from what we encountered, and the beds were significantly smaller than anticipated. Although we raised these concerns with the hotel, we were unable to switch rooms until our third night. This was particularly disheartening as we had been looking forward to this long-awaited break. When we finally moved to the room we had expected, it was a relief, but unfortunately, two of the nights still fell short of our expectations. Overall the location is great,hotel is clean and we enjoyed using the spa. If we had been allocated the final night stay over the 3 nights there would be no complaints.

10

Fernando

6 Jun 2025

·

Stayed 3 nights

Everyhting was perfect. Great Back Bay location. Amazing hotel with spacious room and bath. Super clean. Breakfast at Ramsey’s is also excelent.

10

Juliana

13 Aug 2024

·

Stayed 3 nights

The hotel is beautiful and located in a very desirable area. Back bay is one of my favorite places in Boston. The staff were great, very professional and always trying to help. If there is one thing that needs TLC is the carpet on the hallway and especially the first floor.

10

Juliette

2 Sept 2025

·

Stayed 6 nights

Clean room

10

Carl

6 Jun 2025

·

Stayed 2 nights

The staff were very helpful. The hotel is exceptionally clean and well appointed.

10

Laurie

28 Oct 2024

·

Stayed 3 nights

Excellent location, clean, very large rooms, amazing staff. I do wish they used top sheets and not just a duvet but that is a personal preference.

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Rooms

Rooms are often spacious, comfortable, and thoughtfully designed, with very comfortable beds and large bathrooms. A few guests reported smaller-than-expected or mismatched rooms and noted dim bathroom lighting.

Related guest reviews

6

Edwin

18 Jul 2023

·

Stayed 1 night

Location is excellent. Found hotel a little tired. Sometimes a door man - other times not. Staff is so-so friendly, will respond if spoken to but not outgoing in any way. Room was disappointing - very small, painted white walls, too much furniture, etc. Just seems like they’ve lowered their standards a bit.

10

Anthony

22 May 2025

·

Stayed 1 night

Bed were very comfortable

10

Antony

20 May 2024

·

Stayed 2 nights

Had an exceptional stay at the Mandarin. Hotel decor is beautiful and staff go above and beyond to make you feel welcome. Our room was spacious and bathroom positively palatial. Due to a misunderstanding over time we arrived at Ramsays 2 minutes before end of breakfast service and were graciously seated and served without fuss or the feeling of being hurried. Bravo Mandarin.

8

Papinder

24 Sept 2024

·

Stayed 3 nights

The room we initially booked did not match the images presented on the website, leading to disappointment during our three-night stay in an accessible room. The shower depicted in the photos was quite different from what we encountered, and the beds were significantly smaller than anticipated. Although we raised these concerns with the hotel, we were unable to switch rooms until our third night. This was particularly disheartening as we had been looking forward to this long-awaited break. When we finally moved to the room we had expected, it was a relief, but unfortunately, two of the nights still fell short of our expectations. Overall the location is great,hotel is clean and we enjoyed using the spa. If we had been allocated the final night stay over the 3 nights there would be no complaints.

10

Fernando

6 Jun 2025

·

Stayed 3 nights

Everyhting was perfect. Great Back Bay location. Amazing hotel with spacious room and bath. Super clean. Breakfast at Ramsey’s is also excelent.

10

Edward

3 Aug 2024

·

Stayed 3 nights

All-around high quality stay. Excellent staff. Mirror in bathroom could use additional lighting. A bit dim for shaving.

10

Andrea

13 Mar 2024

·

Stayed 4 nights

Huge rooms in the middle of Back Bay. Bed was so comfortable!

10

Paige

15 Jul 2025

·

Stayed 1 night

I have stayed in top hotels all over the world, and I have to say, the Mandarin is the first hotel where I can say, they really thought about their guests and how they occupy a room. Things as simple as all the light switches at the bedside. Every convenience you could think for the room was carefully planned out and offered. It really made me realize that this hotel was a standout because they cared about ultimate comfort and luxury for their guests.

10

Jeffrey

16 May 2024

·

Stayed 2 nights

Amazing rooms, amazing staff, amazing, amazing, amazing.

10

Laurie

28 Oct 2024

·

Stayed 3 nights

Excellent location, clean, very large rooms, amazing staff. I do wish they used top sheets and not just a duvet but that is a personal preference.

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Service

Service is widely praised as warm, professional, and highly attentive, with standout concierge support. Recurring check in delays are noted, and a few comments mention inconsistent door assistance.

Related guest reviews

6

Robert

11 May 2025

·

Stayed 1 night

Awesome except for checkin. 90 min late

10

MAICON

1 May 2024

·

Stayed 2 nights

Great hospitality, services and location. Everyone is very kind all the time, also great room and amazing bed

10

Rebecca

16 Sept 2024

·

Stayed 1 night

Had the most wonderful stay at the Mandarin Oriental in Boston. The room was perfect and the staff 5 star. Can't wait to come back.

6

Siuman

8 Mar 2024

·

Stayed 2 nights

Great hotel in an amazing location of Boston. Staff at the front desk were polite and helpful, but I can't say the same for the doormen. There's usually three men standing in front of the hotel and non helped to open the door or assist my daughter and I as we tried to roll our luggages out the revolving door and once we were out they did not even help or ask if we needed assistance to load our luggages onto our uber.

10

Peter

9 Jun 2024

·

Stayed 2 nights

EVERYTHING is thought out. Service is “old world”. Attention to details is magnificent. What’s there not to like.

10

L

16 Feb 2025

·

Stayed 1 night

Except for the delay in check-in, excellent.

10

Lorraine

20 Jul 2025

·

Stayed 3 nights

This experience from checking in to the quality of the room and the incredible concierge service that helped us with restaurants in our entire experience was unbelievable! It was probably the best experience I had with a luxury hotel in any city I visited. We will definitely be coming back!

10

Rahul

19 Jul 2025

·

Stayed 1 night

Service was excellent staff very helpful Overall fabulous experience

2

Kevin

1 Jan 2023

·

Stayed 1 night

Overall stay was good but having to wait 30minutes after the guaranteed check in time (3pm) in the lobby for the room to be ready was not acceptable. We were meeting friends at Abe&Ls across the street a 3:30pm and ended up keeping them waiting until 4pm b/c of this delay

10

Marcos

2 Jan 2025

·

Stayed 5 nights

The service is simply amazing. Highly recommended.

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Location

Back Bay location is consistently praised as central and walkable, close to Newbury Street, shopping, and attractions.

Related guest reviews

10

Natalie

15 Aug 2023

·

Stayed 3 nights

Great location

10

Lydia

26 Feb 2025

·

Stayed 2 nights

We had a wonderful stay at Mandarin Oriental Hotel. They upgraded us because the room we booked was not ready yet. The hotel is safe and connects to the Prudential mall for shopping and more dining options. The staff and service were exemplary. We will definitely stay again.

8

Andrew

12 May 2024

·

Stayed 3 nights

We were in for Boston Marathon. So it was extremely convenient. Could watch the last stretch from the window.

10

Gerald

23 Jul 2024

·

Stayed 3 nights

Location to attractions

10

Rosenaz

23 Oct 2024

·

Stayed 3 nights

Amazing hotel and perfect location.

10

Fernando

6 Jun 2025

·

Stayed 3 nights

Everyhting was perfect. Great Back Bay location. Amazing hotel with spacious room and bath. Super clean. Breakfast at Ramsey’s is also excelent.

8

Joanne

4 Aug 2025

·

Stayed 4 nights

The property wasn’t at the level we expected of the Mandarin Oriental, however the location was good and walkable to Bay Bay restaurants and shopping.

10

Niki

14 May 2025

·

Stayed 2 nights

Excellent stay. Most perfect location in Boston.

10

David

25 Jul 2024

·

Stayed 3 nights

wonderful stay :) excellent hospitality from front desk to valet , perfect location

10

David

28 Jun 2024

·

Stayed 3 nights

The hotel was located in a central area that allowed us to explore the city with ease.

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Dining

On site dining, including Gordon Ramsay’s restaurant, earns frequent praise, especially for breakfast and room service. Overall food quality is described very positively.

Related guest reviews

10

Peter

7 Dec 2024

·

Stayed 5 nights

The legendary, almost mystical, service and attention to detail that is the hallmark of excellence at a Mandarin Oriental? Look no further. Add in the incomparable location within Back Bay Newbury St. With Gordon Ramsey as its “hotel restaurant”, there really is nothing further to be said. The best of Boston.

10

Antony

20 May 2024

·

Stayed 2 nights

Had an exceptional stay at the Mandarin. Hotel decor is beautiful and staff go above and beyond to make you feel welcome. Our room was spacious and bathroom positively palatial. Due to a misunderstanding over time we arrived at Ramsays 2 minutes before end of breakfast service and were graciously seated and served without fuss or the feeling of being hurried. Bravo Mandarin.

10

Lydia

26 Feb 2025

·

Stayed 2 nights

We had a wonderful stay at Mandarin Oriental Hotel. They upgraded us because the room we booked was not ready yet. The hotel is safe and connects to the Prudential mall for shopping and more dining options. The staff and service were exemplary. We will definitely stay again.

10

Fernando

6 Jun 2025

·

Stayed 3 nights

Everyhting was perfect. Great Back Bay location. Amazing hotel with spacious room and bath. Super clean. Breakfast at Ramsey’s is also excelent.

10

XUEFEI

25 Feb 2025

·

Stayed 4 nights

Love our four nights stay at mandarin Oriental Boston. The room was spacious and room service was top notch. Will be back in the near future.

10

Susan

12 May 2025

·

Stayed 1 night

I had been to the spa before but not the hotel. I had a room for one person thst had a sofa, king size bed and table with two chairs. They offer turn down service at night and the maid gave me two chocolates with a small card the had a beautiful line from a Bob Dylan song. The food was perfection. My only negative is the spa. They don’t give facials of manicures or pedicures anymore. The services all cost between $300-$450 each. They should have a slightly less expensive menu of services for people staying there

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $650	2 $2,222	3 $1,129	4 $862	5 $697	6 $862	7 $894
8 $638	9 $809	10 $818	11 $705	12 $662	13 $654	14 $818
15 $673	16 $700	17 $877	18 $862	19 $972	20 $879	21 $673
22 $537	23 $588	24 $524	25 $541	26 $615	27 $623	28 $641
29 $579	30 $641

Mandarin Oriental, Boston

Prices for Mandarin Oriental, Boston

Monthly average prices

About this property

Location

Room options

Premier Room, 1 King Bed, City View

Presidential Suite, 2 Bedrooms

Royal Suite, 2 Bedrooms

Deluxe Room, 1 King Bed, Accessible (Premier, Hearing & Vision Accessible)

Premier Double Room, City View

Junior Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Deluxe Room, 1 King Bed

Suite, 1 King Bed, Accessible (Residential, Roll-In Shower)

Premier Double Room, Accessible, City View (Roll-In Shower)

Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed, Corner (Back Bay)

Suite, 2 Bedrooms (Residential)

Presidential Suite, 1 King Bed

Suite, 2 Bedrooms, Accessible (Residential)

Royal Suite, 3 Bedrooms

Deluxe Room, 1 King Bed (Premier)

Royal Suite, 1 King Bed

Suite, 1 King Bed (Residential)

Suite, 2 Bedrooms, Corner (Back Bay)

Junior Suite, 1 King Bed

Deluxe Double Room (Premier)

Guest reviews of Mandarin Oriental, Boston

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mandarin Oriental, Boston

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $774	26 $983	27 $1,718	28 $1,194	29 $1,182	30 $780	31 $717