Name: Aloft by Marriott Chesapeake
Address: 1454 Crossways Boulevard, Greenbrier East, Chesapeake, Virginia, United States of America, Chesapeake, Chesapeake City County, US
Price range: US$104–US$245 per night
Rating: 8.13

What guests think

Across reviews of Aloft Chesapeake, travelers frequently praise friendly staff, a convenient location near shopping and dining, and a lively lobby bar with events, while noting mixed cleanliness and recurring maintenance issues, especially heating and air-conditioning problems.

Rooms are often described as comfortable and modern, though some feel dated or show wear, and noise from events or hallways occasionally reaches certain rooms. Guests like the drinks and some food, but breakfast quality, value, and clarity around included options draw criticism. Expect a social, convenient stay with variable upkeep and comfort depending on room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The lively bar, karaoke/live music, and social lobby are highlights, while several reviews note a small or dated pool and uncomfortable gym conditions (warm, limited A/C). Overall, energetic amenities with mixed upkeep.

Related guest reviews

10

Lori Ann

16 May 2023

·

Stayed 4 nights

Fun bar area, pool table and friendly, helpful staff! Although, I never got any maid service during my stay, not the worst thing, but was surprised.

4

Alice

29 Sept 2024

·

Stayed 2 nights

One staff member was consistently rude and was not interested in being accommodating to any normal request such as needing an extra blanket. The blankets on the beds are basically thick sheets so it is cold. The gym is unusable because an AC unit was never installed in that room according to a staff member. It was 77* and humid in that space. The rooms allow pets so the carpets smell and the rooms have a moldy smell. My allergies were terrible the entire stay.

10

Emely

13 Jan 2024

·

Stayed 1 night

The staff was incredibly friendly, the cleanliness impeccable, and the overall vibe was chill and cool. The modern ambiance and quiet atmosphere is made for a relaxing experience. The well-appointed bar and the outstanding indoor pool were definite highlights. Highly recommend!

10

Stacy

17 Nov 2024

·

Stayed 1 night

Great bartender and music in bar on 11/16

10

Audrey

12 Jun 2024

·

Stayed 1 night

When we arrived I was a bit surprised at the number of people and activity in the lobby, but soon learned it was karaoke night and joined in on the fun! The bartender was awesome and a really good singer. It’s now on our list of destinations when we’re in the area, even if we don’t need accommodations!

8

Patricia

21 Jan 2024

·

Stayed 2 nights

poor bathroom design, fun atmosphere with entertainment in the bar

8

Heather

26 May 2025

·

Stayed 1 night

Very clean hotel with friendly staff. The pool could definitely use an update. But there was a cute little lounge area outside. Very convenient to shops.

10

Sarah

17 Jun 2024

·

Stayed 1 night

The hallways are very dark. They had a live band which was very loud and even though we were on the 5th floor we could still hear them. I love the scent of the soaps and shampoo but our body wash was empty.

10

Davey

13 Aug 2024

·

Stayed 1 night

Great property, clean and convenient. Bartender was great, clean and cool pool table in main lobby. Cornhole available outside in patio. Pool was small but comfortable and clean. Room was modern and super clean. Great stay will be back.

10

Monica

16 May 2025

·

Stayed 3 nights

Great staff, amazing bartender (Roarke is the best!!!), good food, clean comfy spacious rooms. What’s unique about this place is the sense of community- people come here to hang out even if they aren’t staying there. That says a lot!!

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Cleanliness

Feedback ranges from very clean rooms to problems such as stained linens, odors, pests, and missed housekeeping during multi-night stays.

Related guest reviews

2

Jasmine

9 Oct 2023

·

Stayed 2 nights

The entire hallway smelled. The toilet paper holder was hanging off the wall, there was no mat for outside of the shower, the room smelled like mildew, there were stains on the furniture, sheets and towels. Definitely would not stay here again. Save up your money and stay somewhere else.

10

Suhiyr

7 Dec 2025

·

Stayed 2 nights

Room was spotless. Great customer service.

10

Regina

24 Mar 2025

·

Stayed 2 nights

Good hospitality a lot of amenities and CLEAN

8

Teresita

17 May 2025

·

Stayed 3 nights

The bathroom was not thoroughly cleaned. There was stuff on the shower wall and door, and there was (what looked like urine) stuff around the base of the toilet.

2

diontae

24 Jan 2025

·

Stayed 2 nights

Roaches were in my room

10

Samantha

30 Jul 2024

·

Stayed 1 night

Very clean, friendly atmosphere!

10

Gino

5 Nov 2025

·

Stayed 1 night

Great rooms very clean

6

Becky

31 Oct 2024

·

Stayed 3 nights

Hotel was nice. Clean and spacious room. We stayed 3 nights. Skipped cleaning service on the first day and then expected it on the 2nd day. Cleaning staff did not make the bed, did not clean at all. The only thing they did was switch out the towels. Bathroom was dirty. Toilettries were not replenished. Raised this to the front desk when checking out. Got pretty much an "oh well" response. No explanation or apology. 3 nights and no cleaning. Unacceptable.

10

Avis

29 Aug 2023

·

Stayed 1 night

Great place, clean and very professional friendly staff.

8

Darion

13 Jan 2025

·

Stayed 1 night

Walked in the room it was stains on the sheets asked for a refund

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Rooms

Many find rooms comfortable, spacious, and modern, but recurring HVAC issues, occasional maintenance wear, and noise from the bar or hallways affect some stays.

Related guest reviews

8

Paula

18 Jun 2025

·

Stayed 2 nights

The rooms are lay out differently. We did not enjoy that. The AC programming was difficult.

10

KerriAnn

17 Jul 2025

·

Stayed 6 nights

Great room nothing fancy but very clean and felt safe. A/c did not keep up with the heat but not awful!!!

6

Lynda

1 Mar 2025

·

Stayed 3 nights

The hotel is showing its age. Room 202 has had some repairs done that appear as though they were rushed. There’s water damage and the rooms smells as though folks have smoked in there. I appreciated the front desk staff and the nightly special events.

4

Becca

29 Feb 2024

·

Stayed 2 nights

Staff were great. Unfortunately, we had many issues with our stay. One being, when we first got there they told us that our room would be downgraded because they were sold out. That defeats the whole reason for a reservation. Then our air conditioning system did not work in our room. There was an old coffee in our fridge upon arrival. The iron board was completely bent. The chair to the desk had so many stains on it. Events in the hotel were also cancelled during our stay. We typically stay with Marriott, but we may consider somewhere else next time.

8

Franklin

31 Oct 2025

·

Stayed 3 nights

Room was fine as usual....the thermostat didn't work again.

8

Thomas

26 Oct 2024

·

Stayed 1 night

Nice hotel for transitting with our dog to Florida. Hotel employees were very friendly/helpful. One criticism: there was entertainment/events going on at hotel, & we could hear the band bass in our room on the fifth floor, until quite late.

6

Rose

24 Mar 2025

·

Stayed 1 night

The only reason I gave a rating of 3 is because their was so much noise on the 2nd floor. From a baby crying past 10p to a lady talking loud on her cell phone, and doors slamming. Hopefully, the next time they will place me on a quiet floor.

6

Tina

22 Feb 2025

·

Stayed 1 night

Hotel was nice and clean. There was a hockey team of younger kids during our stay, they ran the halls all night. Very hard to sleep during the ruckus.

10

Mimi

28 May 2024

·

Stayed 1 night

This is my first time staying with Aloft. Love the modernity, comfy room and bed, spacious bathroom, and very kind staff.

8

Amy

3 Dec 2023

·

Stayed 1 night

Second stay here. We love live music, even tipped the musician. However, we did not like that we had to listen to it in our room as we had an early morning and were ready to go to sleep. The music also seemed to bring in a loud group enjoying the bar. Again, all good, unless you can hear it when trying to sleep. The room was also too warm, adjusting the thermostat did not change the temperature.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, accommodating, and responsive, though a few guests reported rudeness, unavailability, or unresolved billing and booking issues.

Related guest reviews

10

Chelsey

29 Mar 2025

·

Stayed 2 nights

Every aspect of our stay was great-from Check-in, our room, our interactions with staff. Well maintained and clean property. I enjoyed every interaction I had with staff. We felt very well taken care of during our stay. If we are ever back in the area, we will definitely be coming back here.

10

Julie

24 Aug 2025

·

Stayed 2 nights

The staff was amazing!!! Especially front desk workers and the lady working the bar!! Enjoyed our stay!!!

4

Becca

29 Feb 2024

·

Stayed 2 nights

Staff were great. Unfortunately, we had many issues with our stay. One being, when we first got there they told us that our room would be downgraded because they were sold out. That defeats the whole reason for a reservation. Then our air conditioning system did not work in our room. There was an old coffee in our fridge upon arrival. The iron board was completely bent. The chair to the desk had so many stains on it. Events in the hotel were also cancelled during our stay. We typically stay with Marriott, but we may consider somewhere else next time.

2

Karen

4 Dec 2025

·

Stayed 1 night

No heat. Front desk was unavailable all night. Rude attendant. No room phone. Shower leaked out all over the bathroom floor

10

Patricia

24 Nov 2025

·

Stayed 3 nights

Staff great. Room clean. Maid service the friendliest as well as the bartender I was there with 2 little boys and they were kind and patient. I left an envelope with cash and a check in my room and they actually returned it all much to my relief!!

10

GREGORY

13 Aug 2023

·

Stayed 3 nights

THE STAFF WAS EXTREMELY NICE AND ATTENTIVE. A SPECIAL THANK YOU TO MICHELLE.... AS WELL AS THE OTHERS (I JUST DID NOT GET THEIR NAMES)

4

Robert

3 Sept 2025

·

Stayed 2 nights

Condition of hotel has declined severely over the years. Along with the atmosphere. Front desk check in and check out people wete kind. Front desk lady Kee (sp?) Was the most rude staff nember I've seen there in years. Her customer service skills are zero.

2

Kenneth

15 Mar 2023

·

Stayed 1 night

Front desk person was very rude at check in. Sat at bar for 15+ minutes and bartender never talked to me, got up and left. Bar is in lobby of hotel and had loud music playing until late that I could hear in my room. They took my credit card for incidentals and also charged me for the room. Admitted they made a mistake and I would get the money back on my card. First call was told to call back when a manager was there. 2nd call I spoke with the manager and they just took my info and said they would call me back. Couldn’t the first guy of done that? Now a week later still don’t have the money back on my card and called to see why? Lady was very rude on the phone and said I should have it back in 5-7 business days. We will see if I ever get my money back.

10

Teresa

16 Feb 2025

·

Stayed 2 nights

My stay was excellent! The staff were professional, courteous, great customer service. They made our check-in and check out a breeze! I will definitely be back soon!!

2

Irvin

17 Dec 2025

·

Stayed 4 nights

Visiting my kids for the holidays, I chose aloft because I’ve never had a terrible experience until now. We checked in, got settled in our room on the 5th floor and left for dinner. When we got back our key card would not unlock door. I went down and front desk came to attempt the exact same thing with no success. They contacted a really nice employee in Heather who came with a laptop to reset pad code. She tried for over 2 hours with no success. My kids and I ate our dinner on the bench of that same floor. Heather finally got us into a different room next door. She had a manager come from home to break the lock so we could get our stuff. The room we got after had a mattress with brown/red stains. This was about 2am so I slept on tha bed with my kids not wanting to sleep there but too tired to go anywhere else law. Room was really beat up. I was told over and over again that we would be compensated and finally on check out a nice front desk employee got Andrea(Manager) to meet me only to tell me that since this is a 3rd party booking, she would review my situation and add points. Whatever that means it was for her to determine later without getting my contacted information but I got her business card. Aloft failed us and my kids. I’ll be choosing another property in the future and so should you.

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AI-generated summary based on recent guest reviews

Location

Consistently described as convenient to Greenbrier shopping, restaurants, and major roads; a practical base for the area.

Related guest reviews

8

Roosevelt

7 Aug 2025

·

Stayed 3 nights

Located next to Greenbriar shopping. Centrally located and very clean. It was convenient. No complaints.

10

Camille

7 May 2023

·

Stayed 2 nights

A lot in the area, restaurants, shopping, its a busy area but very nice.

10

Shanae

2 Mar 2024

·

Stayed 2 nights

I prefer Aloft hotels when I am limited on options. The hotel is conveniently located to many restaurants and down the street from both an indoor mall and a number of strip malls.

10

Alicia

24 Mar 2025

·

Stayed 3 nights

Absolutely love my stay at Aloft! Would definitely recommend staying here so close to the interstate with lots of options for restaurants and shopping!

8

Bonnie

18 Oct 2024

·

Stayed 1 night

location, clean, pet friendly and good staff

8

Timothy

4 Oct 2024

·

Stayed 2 nights

Good location and away from busy beach area.

8

Heather

26 May 2025

·

Stayed 1 night

Very clean hotel with friendly staff. The pool could definitely use an update. But there was a cute little lounge area outside. Very convenient to shops.

10

Dylan

31 Mar 2025

·

Stayed 2 nights

The property is centrally located to many restaurants

10

Sahid

19 May 2024

·

Stayed 2 nights

Location to everything

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AI-generated summary based on recent guest reviews

Dining

Bar drinks and some on-site food receive compliments, but breakfast is often criticized for poor quality, high cost, or confusion about inclusions.

Related guest reviews

6

Pamela

11 Sept 2025

·

Stayed 1 night

The breakfast, which was an additional fee was horrible.

10

Brenda

19 Dec 2023

·

Stayed 2 nights

Staff was very helpful and bartender made delicious drinks.

8

Deborah

6 Jan 2024

·

Stayed 1 night

Could use some updates, breakfast a bit expensive. No coffee for the in room coffee maker

8

Michael

9 Nov 2023

·

Stayed 3 nights

The people at the front desk were very accommodating and friendly. The good at the hotel is horrible. Especially the breakfast. The bagels were stale and tasteless and then the next day I had a breakfast sandwich that was soggy and tasteless. Not to mention the coffee was horrible

10

Candace

17 Nov 2024

·

Stayed 1 night

My one night stay was comfortable/easy check in/ friendly staff & good food & drinks. comfortable king size bed also.

10

Marina

13 Jun 2024

·

Stayed 1 night

Great hotel very clean only downside no free breakfast but overall beautiful hotel will come again

6

Jacqualin

5 May 2024

·

Stayed 2 nights

Great food from the hotel’s restaurant.

10

Jesus

23 Feb 2023

·

Stayed 4 nights

Always enjoy my stays at Aloft! Great atmosphere and sneaky good food too!

10

Adrienne

30 Mar 2025

·

Stayed 3 nights

This hotel was super cute. Clean. The staff were friendly and went above and beyond to make our stay great. The vibe was fun and the pool table was a plus. The rooms were spacious and clean. The swimming pool was clean and opened until 11pm. It’s definitely worth paying for the breakfast upgrade, food was cooked to order and delicious. The hotel is in a great area close to everything.

10

Monica

16 May 2025

·

Stayed 3 nights

Great staff, amazing bartender (Roarke is the best!!!), good food, clean comfy spacious rooms. What’s unique about this place is the sense of community- people come here to hang out even if they aren’t staying there. That says a lot!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$100
February	US$104
March	US$127
April	US$139
May	US$158
June	US$210
July	US$200
August	US$185
September	US$130
October	US$125
November	US$104
December	US$97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $119	3 $125
4 $105	5 $116	6 $127	7 $118	8 $163	9 $245	10
11 $105	12 $110	13 $120	14 $137	15 $111	16 $149	17 $145
18 $115	19 $109	20 $120	21 $112	22 $107	23 $169	24 $158
25 $104	26 $107	27 $118	28 $108	29 $113	30 $131	31 $125

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $147	18 $210	19 $212
20 $106	21 $125	22	23 $172	24 $125	25 $204	26 $238
27 $107	28 $112	29 $123	30 $109

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Fireplace

Room, 2 Queen Beds

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible (Roll-In Shower & Transfer Shower)

Room, 1 King Bed

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed, Hearing Accessible (Roll-In Shower & Transfer Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Aloft by Marriott Chesapeake

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Prices for upcoming dates