Is parking available at the property?

Yes, self-parking is available for free on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10 AM for a fee of approximately USD 22 per person.

Are pets allowed at the property?

Yes, pets are allowed with a fee of USD 28.25 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Is there an airport shuttle service available?

Yes, a complimentary roundtrip airport shuttle is available upon request. Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities including a registration desk, on-site restaurant, pool, and business center. There is also a stair-free path to the entrance.

What is the location of the property in relation to key landmarks?

The hotel is located in La Asunción (Ciudad Cariari), just a 5-minute drive from Cariari Bowling Center and 8 minutes from Oxígeno Human Playground. It is approximately 5.4 miles from Cafe Britt Coffee Farm and 6.1 miles from City Mall.

Does the property have a swimming pool?

Yes, there is an outdoor pool available for guests to enjoy.

What are the policies for guests staying with children?

Children 4 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of USD 16.95 per night, and rollaway beds are also available for the same fee. Advance request or confirmation may be required.

DoubleTree by Hilton Cariari San Jose

What guests think

At DoubleTree by Hilton Cariari - San Jose Costa Rica, travelers praise the friendly staff, tropical pool setting, and handy airport shuttle, while noting dated rooms, occasional musty odors, and higher on-site prices.

Many describe spacious, comfortable rooms and lush grounds that feel like an oasis near SJO. Frequent concerns include intermittent hot water, maintenance lapses, and sporadic pool or hot tub closures. Restaurant and bar experiences vary, with breakfast often praised but dinner quality and service pace uneven. Overall, expect a convenient airport stop with warm service amid resort-like outdoor spaces in an older property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Tropical pool area, large hot tub, on-site casino, and an hourly airport shuttle stand out; the gym is decent. Guests report occasional pool or hot tub closures and a sometimes-unmanned swim-up bar.

Related guest reviews

10

Blanca Maricela

28 Sept 2025

·

Stayed 2 nights

Lovely hotel, food and drinks at the restaurant were amazing only thing that was missing was a bartender at the swim up pool bar neither of the days we were there.

2

Jorge

30 Mar 2025

·

Stayed 1 night

Advertise a pool and hot tub and both are not available

10

Brian

20 Apr 2025

·

Stayed 1 night

Great property with gym pool and casino

6

Bruce

1 Jul 2025

·

Stayed 1 night

The hotel is very nice. Food was good. rooms were clean. everyone was super friendly. The only bad was pool was closed the entire time we were there.

6

Ilene

8 Jul 2025

·

Stayed 1 night

One of the main reasons we stay at this hotel is for the pool and it was closed down for a deep cleaning, which wasn’t mentioned at check in. I felt like they should be providing discounts particularly for families with kids. The beds were very hard and small.

10

Lindsay

31 Mar 2023

·

Stayed 2 nights

Still a great place to stay. new fitness room new equipment, staff is very attentive to guests. nice swimming pools. TV is limited. Everything worked in the room. Big room, great mini refrigerator in the room.

10

Paola

25 Sept 2025

·

Stayed 1 night

AirPort shuttle every hour, very clean room

10

Thuy Tien

28 Dec 2024

·

Stayed 1 night

Large room and comfortable bed, perfect for our purpose of being close to the airport to fly out the next day. The airport shuttle is hourly starting at 5am. Highly recommended.

10

Max

26 Mar 2025

·

Stayed 1 night

Nice place to stay. Unfortunately the pool was out of service

10

Alejandra

25 Jun 2024

·

Stayed 5 nights

This property had a casino and restaurant on site. The facility is clean, resort like pool area. Housekeeping staff was amazing always brought what we needed. Great value for the price.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms and grounds very clean, but recurring reports mention musty or moldy odors, occasional pests, and inconsistent housekeeping or missing supplies.

Related guest reviews

10

Cristina

22 Jun 2025

·

Stayed 3 nights

Friendly staff, comfortable room, very quiet and clean. Nice pool, jacuzzi and gym. Tasty breakfast

2

Lili

3 Sept 2023

·

Stayed 9 nights

Moved rooms 2x. Planned staying 12 nights after a surgery here. Absolutely unacceptable/unhealthy. The main corridor is subterranean, the whole place is lousy with black mold and mildew. Had to use my puffer the entire time. Stayed five nights, then couldn’t stand it, moved to another hotel. All 5 nights were extremely uncomfortable. Even inside dressers/closet mildewed. Went to local Walmart, bought dryer sheets, stuck them in the vents of the AC and Lysol, but it didn’t help at all, the carpet on both sides of the corridor all the plantings just unbelievably damp. Don’t get me wrong, I’m not a spoiled gringa who thinks everything should be like “home“, I have been here more than 12 times over the last 15 yrs,Hilton honors member, so I have a general idea of what to expect. But not this! Had to have everything that I brought in laundered, canvas overnight bags,even eyeglass cases due to smell. staff was friendly, but just didn’t seem to give a crap that I was going through a healing process n picked this place specifically so I could chill in my room and eat by the pool and relax. Well, that was not happening either very noisy at the pool from sun up - 10pm. People smoking outside my door. Cockroach city. I’m Floridian, not freaked out, but this was epic. Food portions in the restaurant SO expensive n small, ended up Uber eats every meal. Don’t spit in my face and tell me it’s raining. Internet sucked. No English TV- no way to load apps.AWFUL STAY. Charged for leaving early!

10

monique

15 Dec 2025

·

Stayed 4 nights

The room was clean along with the entire property. The airport shuttle ride was smooth. Just be patient because you will have to wait. This hotel is like older like decor so if you like them 5 star hotels you may not like this. Some portion of the hotel is outside which I thought was cool how the hotel was designed. Overall I loved the place and the staff is soo nice. Yes they speak Spanish but they also speak English. Room service was also awesome.

10

Leeroy

26 Dec 2024

·

Stayed 1 night

Friendly staff, property is clean and decorated nicely for the holidays. Rooms are large, clean and well cared for.

10

Christine

21 Nov 2025

·

Stayed 3 nights

The staff was friendly, the room was very clean and the beds were comfy. Walking distance to some really good restaurants. Overall, very nice hotel! Will definitely be back again!

2

Meredith

2 Apr 2025

·

Stayed 1 night

Absolutely terrible stay. Moldy, mildewy, dirty, smelly, disgusting room on lower floor.

6

Aliagar

27 Jul 2025

·

Stayed 19 nights

Good at first for the first few days, then the service started slacking. Housekeeping didn’t clean room properly. Toilet essentials were missed like soap and toilet paper.

6

Johannes

15 Jul 2025

·

Stayed 1 night

No room cleaning. We explicitly asked for it. We’re oromised, but nothing. Then in the evening we asked tdst st least done supplies (water and cleaner would be provided since no room cleaning). Were promised round be dropped off immediately. Never happened. Really bad!!!!

10

Yuly

4 Nov 2024

·

Stayed 6 nights

Nice clean and big rooms and bathrooms with toiletries. Staff was very friendly and helpful.

10

Cynthia

8 Jul 2024

·

Stayed 2 nights

The property itself was very clean. The bathtub did need some cleaning. There was mold present in several areas. Pool and hot tub were great. We ate at the restaurant too and the food was great.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, though decor is older. Several reviews note musty odors and some noise between rooms; a few reported Wi‑Fi access issues.

Related guest reviews

8

Lori

14 May 2024

·

Stayed 1 night

Beautiful outdoor space, pool and restaurant. Rooms are a little dated and could use a refresh. Bonus points for free shuttle to the airport and some great, warm cookies!

8

Todd

18 Jun 2025

·

Stayed 2 nights

This hotel is comfortable, it's fine. Not some luxury palace, here are some pluses. The beds, and I stayed in two different rooms on two separate occasions: are comfortable. Air conditioning - works fine and can adjust down to 18 if needed that cold. Cleanliness, acceptable. Rooms Safe? YES and easy to use. Shower okay, but old. The hotel is older, rooms showing age. Everything works, but aging. So if you are here for an overnight, or a few days, who cares. UBER super easy from this hotel to get to San Jose or Airport. From airport there is a shuttle on the hour, but I used the taxi (no uber) from airport ! Cost about 30 US dollars, to hotel from airport. Coffee in the rooms. Not good, silly. In fact on my second night, the cleaning staff didn't bother refilling or even cleaning my coffee cup. I could have brought it up to management but did not, I wasn't bother by it because I did not bother with the horrible coffee packets. Instead, go to the bar restaurant downstairs. Coffee is free. Super great and really fun! the bar area. Flight crews and temporary travelers hanging out, having a good time. Bartenders are super great. I mean world class, nice people, polite and helpful. The food is good in the restaurant. Hot tip, if you are looking for real Ceviche, order the "Acapulco Ceviche" at the bar. The menu has fried, which is not authentic, yet it is tasty. There was an Italian night with a buffet and real opera singers when I was there. Incredible. So fantastic. I'll B back

8

Sheila

1 Oct 2025

·

Stayed 1 night

A lovely hotel near the airport with a beautiful pool area. We had difficulty accessing WiFi on our iPhones, but the front desk staff were incredibly helpful and got us connected. We were a bit disappointed with the quality of the food in the restaurant, but our standard king bed room was spacious and comfortable. High praise for the entire staff!

10

Bonny

30 Oct 2025

·

Stayed 1 night

Quick and friendly checkin, room is a little musty but to be expected from humid climates. Nice hotel and close to airport after long travel day.

10

Robert

4 Apr 2024

·

Stayed 1 night

Obviously an older hotel, but big clean rooms. Good value for the money, would stay here again

6

Sabine

10 Apr 2025

·

Stayed 1 night

This property is an old style hotel with open air corridors with lots of beautiful vegetation. The rooms are very clean, however, the furnishings are very dated. The rooms could definitely use a refresher.

10

Leeroy

15 Nov 2024

·

Stayed 1 night

Large room with two double beds. The room had a big bathroom and a separate dressing area. Nice TV with a lot. of channels, both in Spanish and English. Also, a pool area, although it was raining so no opportunity to use it. Restaurant, bar, gift shop on property. Free parking as well.

8

Erica

26 Apr 2024

·

Stayed 5 nights

This is an older hotel. The rooms have an old hotel smell to them. The staff was friendly and nice, not a lot of people spoke English. Across the street there is restaurants, and a fresh market.

8

Sheila

27 Oct 2025

·

Stayed 1 night

Very accommodating staff - we had difficulty accessing the WiFi at the hotel, but the staff contacted their technical support to make sure we were able to use the WiFi.

8

Tuan Anh

6 Apr 2025

·

Stayed 1 night

Overall a great place to stay. Only complaint is that walls are very thin. I was able to hear the people in the next room very clearly. I would stay again and do recommend.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, professional, and accommodating, including helpful front desk and airport shuttle support. Still, guests report occasional slow restaurant or bar service, check-in delays or overbooking, and housekeeping or billing lapses.

Related guest reviews

10

Roland

23 Jan 2025

·

Stayed 4 nights

Always a great stay, the staff is awesome!

8

Douglas

21 Apr 2025

·

Stayed 2 nights

The staff was very aloof in general. The workers at the front of the property did not greet me when I walked in. They looked at me when I drove up then continued to talk amongst themselves. The check in person also seemed uninterested in me when I asked her any questions. It took me 20 minutes to get a beer at the pool bar with one person in front of me who had ordered a beer also. The property itself was very nice. Room was nice, pool was nice. I can['t say anything bad about the site. There was ample restaurants across the street which gave us many options for food. My only disappoint was the staff

8

Tiffany

16 Nov 2024

·

Stayed 1 night

Difficult to check in, took a really long time. I don't think it was the staff that was the delay, most likely the systems, but reach person took about 20 minutes each

10

Shubhra

9 Feb 2025

·

Stayed 1 night

Alex at the front desk was very helpful and was able to accommodate us - we were a group of 5 people and we changed 2 standard rooms with queen beds to a master suite at the same price

8

lawrence

8 Mar 2025

·

Stayed 3 nights

Great pool, clean rooms, housekeeping staff was fantastic. Resteraunt/bar staff inattentive

10

melissa

26 Dec 2025

·

Stayed 1 night

The staff were outstanding! Lucia at the front desk was next level great! Our bell men and the restaurant staff were equally great. Highly recommend this hotel.

6

Lester

14 Mar 2023

·

Stayed 2 nights

I booked my res at this hotel through expedia over 3 months ago and once i arrived i was told they were overbooked and did not have a room available for the 1st night of my 2 night stay. As a big name hotel they should not be making those kinds of mistakes. They paid for my stay at a hotel 20 mins away at the crowne royal hotel (which was not nearly as nice as the double tree, it looked like a prison on the inside) and gave us credit for free breakfast and dinner so they did try to remedy the situation. I assume they prioritize their hilton honors members over expedia customers so beware of this possibility if you choose this hotel.

10

Diane

21 Nov 2025

·

Stayed 1 night

EXCELLENT SERVICE! Provided us with airport shuttle outside of normal hours (VERY early in AM) for free and even packed us a complementary breakfast to go.

4

priya

1 Jan 2025

·

Stayed 3 nights

I am writing to share my disappointment regarding a recent stay at DoubleTree by Hilton as a Gold Card member. Unfortunately, the experience fell far below the standards I have come to expect from Hilton properties. 1. Lengthy Check-in Process: The check-in process took an unacceptable 90 minutes, causing significant inconvenience after a long journey. 2. Room Allocation Issue: Despite my reservation, the rooms I had requested were not provided. 3. Lack of Information on Member Benefits: As a Gold Card member, I was entitled to complimentary breakfast and Hilton credit, but these benefits were not communicated to me during my stay. 4. Poor Customer Service: The overall customer service was disappointing and unresponsive. 5. Room Maintenance Issues: The phone in the room was not functional, requiring me to walk to the reception twice to report the issue. 6. Unsanitary Bathroom Conditions: To my shock, the bathroom had cockroaches. This was unacceptable and left me questioning the hygiene and cleanliness of the property. This experience was deeply frustrating and not reflective of the quality or service I expect from Hilton. I trust that you will address these serious concerns promptly to ensure future guests do not face similar issues.

10

Robert Browning Barnard

26 Sept 2024

·

Stayed 7 nights

Wonderful staff and service Breakfast service was top notch Servers omelet cook were great Front desk bell staff shuttle service to and from the airport were perfect Will come back

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AI-generated summary based on recent guest reviews

Location

Very convenient for SJO with an hourly shuttle; many restaurants, a market, and a mall are within an easy walk. Some mention traffic or area noise and that downtown attractions require a drive.

Related guest reviews

10

Artegus

26 Jun 2025

·

Stayed 1 night

Very nice place to stay near airport.

10

Bonny

30 Oct 2025

·

Stayed 1 night

Quick and friendly checkin, room is a little musty but to be expected from humid climates. Nice hotel and close to airport after long travel day.

10

Yina Elizabeth

26 Dec 2024

·

Stayed 3 nights

Location of the hotel was superb! We could walk to nearby shopping mall, McDonald’s and enjoying the view from the walking bridge over the highway. Very easy to drive to/from airport. Staff super helpful and easy to talk to. Can’t wait to go back

10

Kyle

23 Mar 2023

·

Stayed 1 night

Close to the airport. Complimentary Shuttle to SJO begins at 4am. Inform front desk if you need something earlier, still complimentary. Beautiful location!

10

Michael

6 Apr 2024

·

Stayed 2 nights

Great option for an airport hotel or if you want to be in the local area. A couple nice restaurants and a grocery store just across the street. Shuttles leave for the airport every hour, and it’s just 10 minutes away. The hotel itself was nice we a big swimming area and an open feel to the property.

10

Justin

27 Jul 2024

·

Stayed 6 nights

Nice hotel and convenient location to supermarket and restaurants and close to airport

8

Carol

3 Mar 2025

·

Stayed 1 night

Easy airport access

10

Rafael Enrique Agosto

19 Aug 2024

·

Stayed 5 nights

Excellent Hotel, place with restaurant, supermaket, pharmacy etc in walking distances !! It is GREAT !!!

8

Abhirami

24 Jan 2025

·

Stayed 2 nights

Property was ok for a few days prior to leaving Costa Rica but there wasn't much to do nearby. There is a mall with a few restaurants but not much else.

8

Reanna

3 Feb 2025

·

Stayed 1 night

The hotel is so beautiful; however, the area is very loud located next to the hospital and major hwy. The breakfast buffet is great, but the items off the menu (room service meals) we ordered were terrible, especially for the price. For these 2 reasons, we would likely choose a different location next year.

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AI-generated summary based on recent guest reviews

Dining

Breakfast buffet is frequently praised for variety and taste, though many find it expensive. Dinner and lounge experiences are mixed, with reports of slow service and uneven food quality; some guests preferred nearby restaurants.

Related guest reviews

10

Michaela

14 Jul 2025

·

Stayed 5 nights

Loved our time here. The staff was super sweet and helpful. The service was above and beyond. Our favorite part was breakfast, delicious buffet style dining.

8

Michele

20 Feb 2025

·

Stayed 1 night

There is a lovely pool and a very good breakfast.

10

montreal

21 Jun 2025

·

Stayed 4 nights

The staff were friendly and helpful. We stayed in a very nice area, dining options were in walking distance. We chose to eat at the hotel for my birthday dinner since we got in later than planned. The food was expensive, but not very good at all!

8

Sheila

1 Oct 2025

·

Stayed 1 night

A lovely hotel near the airport with a beautiful pool area. We had difficulty accessing WiFi on our iPhones, but the front desk staff were incredibly helpful and got us connected. We were a bit disappointed with the quality of the food in the restaurant, but our standard king bed room was spacious and comfortable. High praise for the entire staff!

10

Carolyn

6 Apr 2025

·

Stayed 1 night

Beautiful hotel! The breakfast was excellent, but $25pp seemed excessive

8

lawrence

8 Mar 2025

·

Stayed 3 nights

Great pool, clean rooms, housekeeping staff was fantastic. Resteraunt/bar staff inattentive

10

Molly

11 Mar 2024

·

Stayed 1 night

You walk in and you're in awe of the gorgeous lobby, and then you wander through to this amazing tropical pool and jungle-like grounds. Just a gorgeous building with an incredible layout. And if you're lucky enough to enjoy a meal here, you will not be disappointed - the breakfast was probably the best hotel breakfast I've had anywhere. Dinner was a bit pricy, but so so worth it. Would stay here again in a heartbeat

8

Redge

1 Dec 2024

·

Stayed 1 night

When we lived here 45 years ago, this was the best hotel in town. This time we spent a night at the start and another at the end of our trip. Overall the facilities and the staff were great. The furniture in our rooms was chipped a little. The food in the restaurant was mediocre, the two times we tried it.

8

Debbie

20 Feb 2023

·

Stayed 1 night

The property was beautiful, especially the pool area. Check in and out went smoothly. It was quiet, you could not hear airplanes. Our room had a very musty smell. The restaurant and bar staff were very slow, did not know the wine list, brought us the wrong bottles of wine. There was a lot of confusion about putting dinner and drinks on our room bill. Overall, the restaurant service was poor.

4

Lorraine

3 Sept 2025

·

Stayed 4 nights

The staff at checkin were great. The airport shuttle is convenient. There’s a food mart across the road, with a couple of restaurants. The club lounge not worth it, service poor, only selection was a couple of apples, selection of nut bars and terrible pastries, “McDonald type machine” for fizzy drinks and coffee. Not worth the money. The dining selection no better, season less and tasteless food. Cherry on top was the toilet/ WC blocked three times in two days. Other patriots complained of blocked toilets as well!- infrastructure seriously needs an update! Could not regulate the aircon, had to get the technician to switch it off. Would not recommend this hotel at all.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $135	5 $135	6 $117	7 $132
8 $132	9 $136	10 $129	11 $122	12 $116	13 $113	14 $113
15 $111	16 $116	17 $127	18 $116	19 $133	20 $151	21 $133
22 $107	23 $115	24 $116	25 $116	26 $116	27 $127	28 $124
29 $100	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
		1 $111	2 $109	3 $119	4 $113	5 $108
6 $109	7 $109	8 $108	9 $108	10 $109	11 $114	12 $134
13 $134	14 $134	15 $133	16 $134	17 $135	18 $133	19 $131
20 $106	21 $98	22 $100	23 $98	24 $99	25 $97	26 $120
27 $120	28 $126	29 $124	30 $122	31 $123

DoubleTree by Hilton Cariari - San Jose Costa Rica

About this property

Location

Room options

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible

Executive Room, 1 King Bed

Junior Suite, 1 King Bed

Executive Room, 1 King Bed, Balcony

Executive Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds

Presidential Suite, Multiple Beds

Suite, Multiple Beds

Guest reviews of DoubleTree by Hilton Cariari - San Jose Costa Rica

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Cariari - San Jose Costa Rica

Prices for upcoming dates

Business details