Name: Comfort Suites Wisconsin Dells Area
Address: North 5780 Kinney Road, Portage, Wisconsin, United States of America, Portage, Wisconsin, US
Price range: US$78–US$106 per night
Rating: 7.4

What guests think

Reviews for Comfort Suites Wisconsin Dells Area describe a budget-friendly stay with a large pool area and convenient highway access, but ongoing renovations, inconsistent cleanliness, and maintenance problems, especially with the pool, hot tubs, and rooms, affect reliability.

Guests frequently note friendly front-desk interactions and comfortable beds, plus easy access to Cascade Mountain and the interstate. However, repeated reports cite dirty common areas and rooms, broken or missing amenities, long waits at check-in, and pool or hot tub closures, over-chlorination, or cold water. Breakfast ranges from fresh and plentiful to understocked and poorly managed. Expect a convenient but uneven stay that suits travelers who prioritize basic lodging over dependable amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The large indoor pool area (with two hot tubs) is praised when available, but many reviews report closures, very strong chlorine, cold water, or one hot tub out of service. Gym equipment is old or not working.

Related guest reviews

4

Karolina

27 Jan 2025

·

Stayed 1 night

Poor condition of the property, our bathtub was black so was the bathtub curtain. Chlorine at the pool was so strong that our eyes were burning and the hot tub was dirty.

6

Marta

7 Apr 2024

·

Stayed 1 night

All good except Gym-nothing is working there -very old equipment…

2

Saychia

27 Apr 2025

·

Stayed 1 night

In booking, it states that it has a pool. When I call to verify how late the pool was open for my children they stated that their pool was under maintenance, which was not listed in the booking. I chatted with Expedia employee and they were unable to get a hold of the facility to do a refund. Expedia staff said they will be working on this hopefully to get me a refund.

2

Jovani

11 Mar 2024

·

Stayed 2 nights

Been here a couple times and it was an average experience before but this time was the worst. No pool or hot tub available which were the main components of paying $250 for two nights. Worst hotel experience won’t be coming back

8

Gerald

14 Oct 2024

·

Stayed 2 nights

Hotel has a lot of potential. If they kept breakfast stocked it would be good, but had trouble doing that. Big pool area with two hot tubs, but only one hot tub worked. Lots of lights were out in the pool area thought. Nice size room but they did not clean room, or at least change out towels.

4

Marta

18 Aug 2024

·

Stayed 2 nights

Gym should be closed down!!!equipment 50 years old and broken .Nothing was working .Dirty hallways,room had smelly bed sheets.Breakfast very limited and poor .Hotel was nice 10 years ago but not anymore !!!!

10

Susan

27 Oct 2025

·

Stayed 1 night

The hotel is very nice and clean. They were doing some remodeling so I little dirt here and there but that’s to be expected. The rooms were clean. The staff was very friendly and helpful. The pool area with hit tubs was great. The only thing I would say is it had too much chlorine in the pool and it would burn your eyes after awhile. That’s the only thing I can say bad about out stay.The breakfast was great as well. Would definitely recommend and stay there again.

10

Daniel

22 Jul 2024

·

Stayed 1 night

The pool was ice cold. That is a problem with children wanting to swim. They ran out of breakfast before we were able to eat so we had to go to McDonalds instead. Overall not a bad place and I don't expect the Hilton at these prices. I do expect a warm pool and breakfast though.

4

Amanda

17 Feb 2025

·

Stayed 2 nights

Disappointing stay, overall. Room was very unclean - hairs in the towel and linens, crumbs and stains throughout, burn marks on the carpets, and ants around the tub and bathroom (despite asking someone to come address the ants). The hot tub and pool were so overchlorinated, our eyes were burning just from being around them. Booked for the whirlpool tub and hot tub, couldn't really use either.

2

Adam

21 Dec 2023

·

Stayed 2 nights

Free breakfast was the worst I have seen in last 5 years I have been staying at the hotel. Hot tub was cold. The other hot tub is still broke from a year ago. The beds are comfy and room was clean. The access door to the shower kept coming unlatched.

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Cleanliness

Cleanliness is inconsistent: while some rooms are tidy, many guests found hair or stains on linens, dirty bathrooms and elevators, mold, bugs, and lingering odors. Common areas are often unvacuumed with overflowing trash.

Related guest reviews

2

Michelle

18 Jul 2025

·

Stayed 2 nights

We drove up for 4th of July weekend and expected a nice time at the dells. Brought the family and our dog on a 2hr car ride. Upon arrival we saw that the room had tons of dust around tables, mold on the ground in shower, a substance on the lamp that looked nasty, hair strands all over the let out bed and counters. Last but not least, a Cheeto on the floor!!! Ruined the whole weekend and although they offered a house keeper to come in and clean, I didn’t trust it considering it hadn’t been done below we arrived. Packed the family up and immediately went back home. Please do not go here to stay!!! They only had one person at desk and she tried but no rooms available as it was a holiday. We did get our refund but the whole experience sucked and let my child down!!

6

Heather

22 Feb 2025

·

Stayed 1 night

We booked this stay as a one night getaway as we visited the Dells. The front desk staff were very polite and friendly. The room itself needed some attention. There were dead lady bugs on the ground, hair EVERYWHERE. Our pillows and sheets on one bed were covered in hair (kind of looked like short black dog hair). The headboards and floors were gross. Behind the mattress was clearly neglected for awhile. The jetted tub was nice but the water temperature was COLD and the hair in the tub was gross. The shower curtains & window curtains had black mold on them. And the window curtains were see thru completely. Overall, this was good enough for a place to sleep but unfortunately I would not visit this location again.

2

Christy

18 Jun 2025

·

Stayed 1 night

There was black mold on the curtains by the air conditioner and I have breathing problems and the next day I cannot breathe

4

Danyel

6 Oct 2025

·

Stayed 1 night

The room was not cleaned properly. Found black hair in shower in hot tub and on back of toilet. Alot of bugs on widow sill. Sheets were stained. No bedding in room for the pullout couch. Telephone was not working, nor were a few of the outlets. Very poor experience.

4

Charles

8 Jul 2024

·

Stayed 1 night

Checkin was good but the hotel overall was dirty. Elevator and hallway needed to be vacuumed. The room was dirty, the sheets seemed fresh but the bathroom had not been cleaned. Hairs here and there were gross in the room. Breakfast was good. This place could be great.

6

Melissa

8 Jul 2024

·

Stayed 2 nights

Dirty pool. Floors are rarely cleaned. Elevator was never vacuumed. Railing in elevator hanging and broken and never fixed. Room door had a gap on top and needed a push to shut. No pool towels. Breakfast was not fresh. Toaster didnt toast after leaving in 5 minutes.

8

Erin

15 Aug 2025

·

Stayed 1 night

The room itself was clean but the shower was disgusting. Black mildew on the ceiling, in the corners of the shower stall, and the drain was one of those steips that looked like it hadnt been cleaned in weeks. Slimy and full of hair

2

Amy

29 Jun 2025

·

Stayed 1 night

The hotel and room smelled of chemical and it was so grimey and dirty we were thinking about driving home, but we were there late after an concert and 3 hours from home.

4

James

27 Jun 2024

·

Stayed 3 nights

This has the opportunity to be a nice property, but there appears to be next to zero effort put into cleanliness or upkeep. We had a three night stay, and none of the common areas were vacuumed at any point during our stay. Large chunks of food and other things were clearly visible on the carpet. There were also weeds and grass by every entrance that were over knee high. Again, a little effort on cleanliness would go a long way. Our room was slightly cleaner, but our sleeper sofa had two cushions of the same size and one random cushion that was clearly just thrown in. When we asked for bedding for the sleeper sofa, we were treated as being an inconvenience. The front desk staff all three days (two different gentleman) were abrasive and less than welcoming. When we went to check out at the end of our stay, the gentleman who was operating the desk at 7am had left and placed a note on the front desk saying staff had stepped away for awhile. This was when most guests were trying to check out. With some better customer service and waaaaaay more attention to cleanliness, this could be a decent property. Until that happens, might want to find a different place to stay.

2

Suzanne

22 Aug 2023

·

Stayed 1 night

Do not stay here. We checked in at about 10:10pm. They gave us keys and the room had messy beds and was not cleaned. We went back downstairs and the front desk person called around and gave us another room which we went to three times, once with him and couldn’t get the door open. We waited in the kitchen area and finally at about 11:30 we got a room. We went up and the beds were made but there was hit in the sink and in the bed. It looked like they didn’t change the sheets and just remade the bed. The floor between the beds was wet and the window was opened and it smelled like they just came in and sprayed something. There was also white spray stains on the couch which we can only guess what those were. Two male housekeepers came in and told us that they mistook the sheets and put dirty ones on there earlier and went back three to four times before they got clean ones. We were told they would bring us up clean pillowcases but never did. We slept without pillows. We finally went to bed around 1 am. This was the most disgusting hotel Stay I have ever had.

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Rooms

Rooms are generally spacious with comfortable beds, but decor is dated and maintenance issues are common—broken or uncomfortable sofa beds, dim lighting, drafty or noisy windows, and in-room hot tubs or fixtures not working. Wi-Fi can be slow.

Related guest reviews

6

Vicki

22 Jun 2023

·

Stayed 2 nights

We got ro the hotel at 3:15(check in was at 3). We were told our room wasn't ready but would be in 20 to 30 minutes. There was also a sign on the desk that the whole pool area was cloaed for maintenance (no notice of this was given). After an hour wait our room was ready. We had booked the more expensive jacuzzi suite. The jacuzzi tub did not work. It was never fixed during our stay even though it was reported. When we returned from hiking on Saturday we went to our room and there was water coming down from the cielimg in the bathroom. This was resolved. The staff was helpful for the most part, but zero compensation was offered at any time. Overall I paid a premium price and did not receive any of the amenities promised for the extra cost. Not a good experience.

4

Bob

6 Jul 2025

·

Stayed 1 night

There is an adult store across the street. The pullout bed was in a sofa from maybe the 1970s and all the mattresses were beyond their life span.

10

Roberto

12 Jun 2024

·

Stayed 1 night

This is an older property just off of I-90 that is clean, quiet and perfect for a fun or business stop over. It offers a breakfast that includes "scrambled eggs", sausage, and potatoes. While not gourmet, it is fine. The hotel also offers apples, yogurt, coffee and the required sugar cereals. As for the room, it was clean and spacious, but also a little dated (1990s maybe early 2000s). The check-in was handled professionally and quickly. The cleaning staff was professional too. When I went to check out no one was at the front desk and was unable to break a bill to leave the cleaning staff a tip.

8

Aimee

30 Jan 2023

·

Stayed 1 night

Easy on/off from the freeway. Comfy beds. Window was in rough shape, but bathroom had been recently remodeled.

6

Brian

28 Nov 2025

·

Stayed 2 nights

Not enough light in the room. No lamps or ceiling lights.

8

Donald

29 Jun 2024

·

Stayed 2 nights

The doors between rooms need to be sound proofed. The people next to us were loud with each 0ther !

8

Eduardo

5 Jul 2025

·

Stayed 2 nights

It was good overall, the staff were great and the breakfast was fresh and delicious. The swimming pool and jacuzzi were great too. The only thing would be the Internet was way too slow to watch tv or use the WiFi.

10

jan

17 Jul 2023

·

Stayed 1 night

We enjoyed the spacious room. A person in our party uses a wheelchair so the extra space was greatly appreciated.

2

Laurel

21 Jul 2025

·

Stayed 1 night

I booked a room with two beds and a pull out sofa for a family (5 people). The pullout sofa was broken (the mattress would not have been adequate for sleep as it was completely broken down and coils poking through and the support in the frame was broken so bottom half of the mattress collapsed.) There were no linens available for the pull out - I asked and she said she was out and they should've been in the cabinet but they weren't. So I stripped one of the beds to use those sheets and found that the comforter had a large fecal stain on it. Stay elsewhere.

10

Keith

5 May 2025

·

Stayed 1 night

We enjoyed our stay. We were simply traveling & in need of a place to stay the night. The bed was very comfortable! The shower was roomy! Water pressure was as expected in a hotel, nothing amazing but still fine. Breakfast was the standard & hot. We would stay again.

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Service

Service ranges from friendly and accommodating to understaffed and disorganized, with reports of long or delayed check-ins, absent front-desk staff, wrong or unready rooms, and slow follow-up.

Related guest reviews

10

Katherine

5 Oct 2024

·

Stayed 1 night

Front desk very helpful. Breakfast was good.

2

Jennifer

12 Aug 2024

·

Stayed 1 night

On check in we were given a key to a dirty not cleaned room. Went down to desk and was given key to another room and that one also ended up not being cleaned. Desk attendant checked third room and it was cleaned before we were given key. Front desk guy was awesome and apologized but it’s unfortunate to walk into 2 rooms that were used from last people and have to go through that hassle.

4

Leolita

6 Jun 2023

·

Stayed 1 night

room was not ready until after 7pm, there was no hot water!!!!

6

Donald

27 Aug 2024

·

Stayed 1 night

Well the staff was nonchalant, when checking in they act like they didn’t know what I was talking about when I was there to check in to my room at 15:00. So the room wasn’t ready I’m ok with that but I asked to get another room and they didn’t have any available as they say. So I was able to get my room closer to 16:00. Customer service and professionalism were definitely subpar.

10

Kimberly

12 Jul 2025

·

Stayed 2 nights

Very nice staff, clean, and convenient.

10

Susan

27 Oct 2025

·

Stayed 1 night

The hotel is very nice and clean. They were doing some remodeling so I little dirt here and there but that’s to be expected. The rooms were clean. The staff was very friendly and helpful. The pool area with hit tubs was great. The only thing I would say is it had too much chlorine in the pool and it would burn your eyes after awhile. That’s the only thing I can say bad about out stay.The breakfast was great as well. Would definitely recommend and stay there again.

4

Laney

5 Jan 2025

·

Stayed 1 night

Got there and waited for 30 mins for someone to come up to the desk. Took us calling the hotel to get the guy to actually come up to help us. Took an additional 30 just waiting on help to get towels…. I was not pleased with how we were treated in the evening when we came in. Morning staff was much nicer…..

6

Danette

25 Aug 2024

·

Stayed 2 nights

Room was a nice size, clean. The room across the hall had a small barking dog that was barking alot. I did complain after about 2hrs & the staff just appoligized. But still had to listen to the barking & scratching on the door. Each morning, the continental breakfast was not restocked. Almost all was gone & this happened each morning, even going at different times. The 2 cereals where even gone. Bananas where brown.

10

Raymond

2 Dec 2024

·

Stayed 2 nights

The people at hotel were exceptionally friendly good room good value clean great breakfast just overall a very good experience at this hotel

2

Scott

8 Jul 2023

·

Stayed 1 night

We showed up around 9:15pm to check in and we were told our room was not ready yet. Unfortunately they were short staffed, which is understandable... That is the way of the world now. We had to wait 30 minutes after a long day of travel. I asked if they would consider a discount due to the inconvenience and they said they would ask their manager. Same story the next morning. 2 days later and I still have not heard anything.

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Location

Convenient just off I-90/94 and handy for Cascade Mountain; a short drive to Wisconsin Dells. Many found it quiet with basic services nearby.

Related guest reviews

10

Julio

8 Jul 2025

·

Stayed 2 nights

Easy to find Hotel. Conveniently located across a gas station and travel center for quick trips. I appreciated the well maintained common areas and upkeep of building in general. My group enjoyed the pool and jacuzzi area the most!

8

Henri

14 Mar 2025

·

Stayed 1 night

Easy to access from highway I90/94. Clean rooms and very decent breakfast Pool available 9am-10pm Efficient way to stay 1 night and go skiing A "Subway" dining and gas stations close by

10

Shoukath

30 Jun 2024

·

Stayed 1 night

Location was good as it was next to the highway. Was not too close to Dells. if there is one thing that could be changed, it's the carpets. they make the hotel look old, dark and dirty

6

Dawn

20 Feb 2025

·

Stayed 1 night

The location was great for skiing at Cascade and the staff were friendly and helpful. The room was tired and carpet worn with a musty smell, however it was clean and beds were comfortable. The pool area was packed with kids but they all were enjoying themselves. The hotel is fine and convenient.

8

Aimee

30 Jan 2023

·

Stayed 1 night

Easy on/off from the freeway. Comfy beds. Window was in rough shape, but bathroom had been recently remodeled.

10

Kimberly

12 Jul 2025

·

Stayed 2 nights

Very nice staff, clean, and convenient.

10

Kasey

16 Feb 2025

·

Stayed 2 nights

Great place to stay for skiing. Not updated at all though. Bathrooms were bad. Beds were good though and close to Cascade!

10

Tim

31 Dec 2022

·

Stayed 19,356 nights

Convinient, very close to the ski slopes. Great breakfast every morning. Excellent administrative experience, very friendly personnel.

10

Fredy

17 Jul 2025

·

Stayed 2 nights

Good spot and not too far from the Dells or Baraboo. Went to Kalahari for some waterpark fun and went hiking at Devils Lake. Did some mini golfing and eating out at local restaurants and the room was always a cozy spot to came back to.

8

Joyce

11 Jul 2024

·

Stayed 2 nights

So convenient, near the expressway, yet quiet. There’s no early check-in, so I waited in the lobby and laid down on a couch for awhile. Room was nice, with comfy bed and pillows, clean bathroom, fridge, and micro, but my Tv wasn’t working properly (they did fix it) and the phone was filthy. Very nice breakfast. Very nice people at the desk. And very nice pool.

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Dining

Breakfast feedback is mixed: some enjoyed a hot, varied spread, but many found items cold, understocked, or not replenished, with staff struggling to keep up during busy mornings.

Related guest reviews

6

Diana

11 Feb 2024

·

Stayed 1 night

Rooms are decent and clean. Staff is super nice. Unfortunately the free breakfast is terrible and food options are scarce. The orange juice was warm and the bread was stale.

6

Carolyn

16 Feb 2024

·

Stayed 1 night

This hotel is short staffed. They didn’t keep up with the breakfast service—ran out of coffee and syrup midway through because no one was there to take care of the guests. Our room phone didn’t work, and we had to ask for sheets for sleeper sofa. The lady who I asked for more coffee/cups was rather rude. Disappointing stay. Pool was ok but in the middle of remodeling the area. No switch to turn on the hot tub. No one there to checkout.

8

Steven

30 Dec 2023

·

Stayed 2 nights

It is a decent option close to Cascade Mountain for skiing and the rooms are spacious enough for a family of 5. The breakfast was extremely limited so do not expect to eat here. There was very little to eat and not restocked both days we were here. No coffee by 8am. No ice or vending on floors 2 and 3 so a little inconvenient. But it was a reasonable no frills option to stay close to Cascade

10

Julianne

21 Sept 2025

·

Stayed 1 night

Buffet breakfast was good. The room was clean and comfortable.

10

Tracy

10 Feb 2025

·

Stayed 1 night

This was a good hotel. It was clean end, the staff was friendly. The only downside to our stay was the breakfast was overwhelming for the employees. It was very busy all morning and they were not able to keep up with the demand for food.

10

Susan

27 Oct 2025

·

Stayed 1 night

The hotel is very nice and clean. They were doing some remodeling so I little dirt here and there but that’s to be expected. The rooms were clean. The staff was very friendly and helpful. The pool area with hit tubs was great. The only thing I would say is it had too much chlorine in the pool and it would burn your eyes after awhile. That’s the only thing I can say bad about out stay.The breakfast was great as well. Would definitely recommend and stay there again.

10

Daniel

22 Jul 2024

·

Stayed 1 night

The pool was ice cold. That is a problem with children wanting to swim. They ran out of breakfast before we were able to eat so we had to go to McDonalds instead. Overall not a bad place and I don't expect the Hilton at these prices. I do expect a warm pool and breakfast though.

6

Danette

25 Aug 2024

·

Stayed 2 nights

Room was a nice size, clean. The room across the hall had a small barking dog that was barking alot. I did complain after about 2hrs & the staff just appoligized. But still had to listen to the barking & scratching on the door. Each morning, the continental breakfast was not restocked. Almost all was gone & this happened each morning, even going at different times. The 2 cereals where even gone. Bananas where brown.

4

Sue

2 Oct 2024

·

Stayed 2 nights

Staff not especially friendly/welcoming. Breakfast staff was not attentive to guests and performed the minimum duties. Vases and fake flowers still have label's attached. Dirty windows, grates. Landscaping needed attention.

8

Chantel

3 Aug 2025

·

Stayed 2 nights

We liked staying here. Staff was very friendly and attentive. Our room was clean and the hotel smelled nice. The hotel does need an update (from bedsheets to tvs) but this didn’t bother us too much since we spent the days out. Pool was great! Hot tub great! And the best part was the breakfast, it had many different options and the food was all good. We will stay again!

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Month	Average price
January	US$97
February	US$104
March	US$87
April	US$86
May	US$89
June	US$96
July	US$117
August	US$105
September	US$79
October	US$90
November	US$79
December	US$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $86	18 $88	19 $93
20 $83	21 $87	22 $89	23 $86	24 $84	25 $105	26 $105
27 $79	28 $80	29 $81	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
				1 $80	2 $106	3 $105
4 $82	5 $85	6 $88	7 $88	8 $83	9	10
11 $82	12 $81	13 $85	14 $83	15 $81	16 $105	17 $105
18 $78	19 $79	20 $79	21 $79	22 $79	23 $106	24 $106
25 $79	26 $80	27 $80	28 $80	29 $79	30 $105	31 $105

Comfort Suites Wisconsin Dells Area

Prices for Comfort Suites Wisconsin Dells Area

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Suite

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, 1 Bedroom

Suite, Multiple Beds, Hot Tub (2 Queen, 2 Person Sofa Bed)

Suite, Multiple Beds

Suite, 1 King Bed, Accessible

Guest reviews of Comfort Suites Wisconsin Dells Area

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites Wisconsin Dells Area

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