Name: Candlewood Suites Houston Medical Center by IHG
Address: 10025 South Main Street, South Main, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$71–US$235 per night
Rating: 7.23

What guests think

Recent reviews of Candlewood Suites Houston Medical Center by IHG describe a budget-minded stay near the Medical Center, but many cite aging facilities, cleanliness problems, strong odors, and maintenance issues alongside occasional praise for helpful staff and spacious rooms.

Common complaints include roaches, musty or smoke smells, stained carpets and furniture, and broken items like TVs, locks, and appliances. Several guests noted the pool and other amenities out of service, limited or no hot water, and tricky vehicle access, though the location is convenient to NRG Stadium and the Texas Medical Center. Service is often friendly but inconsistent, and the surrounding area feels sketchy to some. Expect basic, convenient suites but be prepared for dated conditions and uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show notable downtime and wear: the pool is often reported closed, ice machines removed, some gym equipment and an elevator out of order at times, and occasional late night fire alarms. Shuttle service runs weekdays only, and driveway access is awkward.

Related guest reviews

8

Estuardo

31 Mar 2023

·

Stayed 2 nights

Great hotel, comfortable suites, very convenient and well located. My first room was shaking the morning of my second day and the reason is that a huge washer was directly above or under and made the whole place shake. Coming from a country of earthquakes, it was not fun! They quickly found me another room in the same floor. Also great station for free coffee and goodies available to purchase for very reasonable prices. They should improve the A/C system that is still the window type, noisy but efficient. Pool was not open all the time of my stay (one week) neither one of the elevators. They could probably use more maintenance. A single elevator doing all the lifting work is not safe nor convenient. Very kind housekeeping and great helpers. Marta agreed to make my room in the middle of my long stay, even that by default they only offer to do it once a week. Will return for sure, but not a third time if they do not improve the maintenance.

2

Rebecca

27 May 2025

·

Stayed 4 nights

Front desk often not there, sofa bed broken, microwave didn’t work. Stove didn’t work. Gym equipment in bad shape.

8

Santiago

16 Jun 2025

·

Stayed 2 nights

Well the pool was not opened. Under maintenance. Room was not cleaned the next day. Guess not enough staff available.

2

Dante

17 Jun 2025

·

Stayed 1 night

Chose this hotel because of the indoor pool which was out of service and the whole place smelled like marijuana. The room itself was not bad but chose this place for the gym, hot tub, and pool which was non accessible ☹️

4

Brooke

10 Mar 2025

·

Stayed 2 nights

Decent stay, no ice machine, limited linens for couch bed, wouldn't hurt the vacuum to hit the carpet.

4

Donald

8 May 2025

·

Stayed 3 nights

Cockroaches! Enough said. Shabby and run-down - broken washers & dryers, pool closed, dirty carpet throughout. Unsafe are, neighboring buildings had armed guards patrolling their lot. I would NEVER recommend this hotel.

6

Jessica

22 Jun 2025

·

Stayed 2 nights

The beds were comfortable and the AC in the room worked well. But ice maker in freezer didn't work and there's no ice maker in the building. Pool is out of order. The transportation advertised is only M-F.

6

Cydney

30 Jun 2025

·

Stayed 1 night

This hotel offers shuttle service to the NRG Stadium but not on the weekends, when it’s need the most. The hotel has a smell from the dirty carpets. The staff were very nice and helpful. The hotel was not very aesthetically appealing. Just a place to rest your eyes.

8

Elizabeth

24 Apr 2023

·

The room was very clean and nice. We were going to NRG stadium and walked back after the event and it was just a little too far to be convenient. There is a lot of fast food connected to the parking lot. The ice machines were taken out but I asked for some ice as we were walking out and the lady at the front desk was nice enough to get some from the back for me. The main downside was that some type of fire alarm went off every night we were there at like 1:30 in the morning.

8

gary

29 Apr 2024

·

Stayed 1 night

Our tv remote didn’t work and I was disappointed that CNBC was not available. I really did like the room but wasn’t able to find ice

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Cleanliness

Cleanliness feedback is largely negative: multiple reports of roaches, musty or smoke odors, stained or dirty linens and furniture, and sticky or dirty carpets and halls. A few guests mentioned clean rooms.

Related guest reviews

2

Tomas

25 Apr 2025

·

Stayed 1 night

The room was infested with roaches!.. we had to leave the room around 3 am since the condition of the place was unsanitary!.. they did not have another room to offer us.. Very disappointed it was a horrible experience !.

6

Nikki

30 Jun 2025

·

Stayed 2 nights

Room had a smell and mattresses had stains including blood on them. Furniture had stains as well. Carpets in the hallway were sticky.

6

Rajivkumar

10 Jun 2025

·

Stayed 2 nights

The carpets in the hallways are dirty and stinky. They need to be overhauled. The room had roaches in the bathroom. The toilet would not flush (this was fixed). The basin was partially clogged. The room had a stench.

2

Yvonne

7 Aug 2025

·

Stayed 1 night

Staff was real nice and accommodating, especially for the inconvenience. There was roaches in one room and then they were moving us to another room and they had more roaches after speaking with the manager and Expedia. I was able to get a full refund that same night, but, then was having to look for another room at 1 o’clock in the morning. Expedia was not much help trying to locate another room.

2

Isabel

3 Mar 2025

·

Stayed 2 nights

It is not in a good area safety wise. It’s an old building, felt dirty and looks dirty, smelled bad in the room, dirty like mildew smell in room. I would never stay at this place again and pay that price. Never again

4

Alicia

14 Jul 2025

·

Stayed 1 night

Entrance to hotel was through the Taco Bell fast food restaurant as the hotel did not have street access. Hotel was smelly and restroom has moldy tub and only one hand towel, one bath towel for two people. No breakfast nothing.

2

Ed

24 Jun 2023

·

Stayed 1 night

There were infestation of roaches on the bed. A Front desk gentleman who wrote his down as being "Alexis" without a work badge on told me to leave the property and he refused to refund or give me another room. And he told me to contact Expedia to cancel the reservation and Expedia would provide the refund. Please refund my money if I am being told to leave.

2

Michelle Angela

30 Jun 2025

·

Stayed 3 nights

This place was full of roaches. We let the receptionist know and she said she would tell the owners. The room was not very good. The shower was awful. The curtain floated around when you took a shower. There was water everywhere. The pool looked so nasty. Not enough towels. Woke up to roaches crawling on the bed.

2

Jessica

2 Mar 2025

·

Stayed 1 night

The hotel was much more rundown and not maintained as in the picture. The lobby as well as the floor we were on had the worst smell as of someone was smoking something. The bedding was dingy. I couldn’t get out of there fast enough!

4

Pamela

17 Apr 2025

·

Stayed 1 night

Were given one room. Went upstairs to room. Walked in and it smelled of urine. Went back down stairs and given a new room. The room smelled very musty. Had to buy air freshner to help. No hand soap in the bathroom and no hair dryer.

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Rooms

Rooms are dated and inconsistently maintained, with complaints about loud or uneven A/C, broken fixtures or appliances, poor TV service, and finicky door locks; some suites are spacious and beds comfortable.

Related guest reviews

4

Travis

26 Oct 2025

·

Stayed 1 night

Air conditioning wasn't satisfying, not enough towels or wash clothes, not a half of roll of tissue, room had an old odor had to spary the hole with lysol, television had no good stations mostly news

2

Rebecca

27 May 2025

·

Stayed 4 nights

Front desk often not there, sofa bed broken, microwave didn’t work. Stove didn’t work. Gym equipment in bad shape.

4

Cotina

6 Apr 2025

·

Stayed 2 nights

There was bugs and the sheets on the bed was dirty or stained but I think dirty because there was hair in the bed. The mattress on the sleeper sofa was so dirty it looked like sumn from a murder scene and it was so thin you could feel the springs from the frame. The air vent to the bedroom didn’t work and it was hot in the bedroom.

4

Dana

13 Mar 2025

·

Stayed 1 night

There were only 2 big towels. Not hand towels, wash cloths, or bath mat. The suites only have an air conditioner in the living room not the bedroom. Its old and has really gone down since i stayed 2 uears ago.

6

Jessica

22 Jun 2025

·

Stayed 2 nights

The beds were comfortable and the AC in the room worked well. But ice maker in freezer didn't work and there's no ice maker in the building. Pool is out of order. The transportation advertised is only M-F.

6

Ruitao

14 Nov 2024

·

Stayed 1 night

The air conditioner in the room has a loud noise. The toilet constantly has the sound of running water. All these noises make it difficult for me to sleep properly, and the experience is very poor.

4

Zandra

18 Nov 2024

·

Stayed 2 nights

The phone, chair, ice maker, toilet paper holder did not work. The room had a moldy smell to it. The doorframe was broken and didn’t shut on the door to the bedroom. The toilet had to be fixed because it wouldn’t flush.

4

Carmen A

14 Jun 2023

·

Stayed 2 nights

The air conditioner don’t work in bedroom also the phone and.charge 50 dollars to the room without notice when booking the room

4

John

4 Sept 2025

·

Stayed 1 night

Too pricey and ac unit was like a construction zine

10

Robert

11 Nov 2025

·

Stayed 1 night

The room was very clean and spacious.

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AI-generated summary based on recent guest reviews

Service

Service sentiment is mixed: many describe friendly, accommodating staff and quick maintenance help, while others found the front desk slow or absent, oversold reservations, limited housekeeping, and poor issue resolution.

Related guest reviews

4

edmond

27 Nov 2024

·

Stayed 1 night

It was difficult find the driving entrance to the hotel. The facility was an older facility without hardly any upgrades or general maintenance. The halls, elevator and room reeked of cigarette smoke. The receptionist was cordial and pleasant.

6

Destiny

25 Jun 2023

·

Stayed 1 night

It was warm on the elevator and hot on our floor hallway but temperature was good in the room. Had problems with the toilet not flushing but maintenance came & fixed it in a timely manner. For an overnight stay it was good I’ll probably book again.

2

Darrell

28 Jul 2024

·

Stayed 2 nights

I accidently left a bag of hang up clothes in a clothes bag in the closet. I called the front desk to retrieve the bag to be picked up. The bag had disappeared only house keeping went into the room. House keeping stole my bag and its content.. I jad only been gone from the location for a few hours and at the time i was told the room hadnt been cleaned yet. Housekeeping is the only ones that had access to the room. It has key cards.. And they only knew to go in after I said the bag was there.

2

John

9 Mar 2025

·

Stayed 4 nights

I never saw a hotel that makes you do your own room service. I’ve been treated better in motels.

6

Cydney

30 Jun 2025

·

Stayed 1 night

This hotel offers shuttle service to the NRG Stadium but not on the weekends, when it’s need the most. The hotel has a smell from the dirty carpets. The staff were very nice and helpful. The hotel was not very aesthetically appealing. Just a place to rest your eyes.

4

Joshua

15 Feb 2025

·

Stayed 1 night

They over sold rooms people reserved months ago . Because a convention came in town. No towels .people waiting for rooms to be cleaned at almost 6 check in is 3

8

Carol

18 Oct 2023

·

Stayed 2 nights

Toilets were to low. Provided a safety hazard for mobility challenged people. Staff went above and beyond to be helpful

6

Dennis

12 Aug 2025

·

Stayed 1 night

The front desk person was on her phone texting someone and we had to wait for her. She did not even see us.

10

Nancy

28 Aug 2023

·

Stayed 1 night

Our stay was great, we arrived early and we’re allowed to check-in a couple hours early. The room and facilities were very clean!! I loved the water pressure in the shower…it was calming and refreshing after a 3hr drive to get there. I will definitely book here again when I return.

4

Cynthia

19 Nov 2024

·

Stayed 2 nights

Staff sorely in need of manager. Shuttle driver very good. Coffee maker in room not working. Surrounding area risky.

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Location

Location is convenient to the Texas Medical Center and NRG Stadium, but several guests found the area sketchy, noted homeless nearby, freeway noise, and said the entrance or driveway is hard to find or access.

Related guest reviews

4

edmond

27 Nov 2024

·

Stayed 1 night

It was difficult find the driving entrance to the hotel. The facility was an older facility without hardly any upgrades or general maintenance. The halls, elevator and room reeked of cigarette smoke. The receptionist was cordial and pleasant.

10

Giovanni

30 Jun 2024

·

Stayed 1 night

I really enjoyed the room and the space was perfect! The only sketchy part is the surrounding neighborhood and some of the clientele. I would suggest they fix the pool and the upgrade that gym! Otherwise, thank you!

6

Frances

9 Jan 2024

·

Stayed 1 night

It is in walking distance to NRG and close to good restaurants, but the hotel is not well maintained. Smelled very musty in room and air unit was very loud. Staff was very nice but only would recommend if you want the great location to NRG

6

James

13 Dec 2024

·

Stayed 2 nights

Probably will not stay there again. Other properties in the area are much better. Homeless camped out right in front of the building.

10

Gwendelin

19 Oct 2025

·

Stayed 3 nights

Great place close to mostly everything needed. Kitchen and cooking untensils supplied so you can prepare your own meals 😊. Location is great to Medical Centers 🏥. I enjoyed my stay

4

brandon

6 Sept 2023

·

Stayed 2 nights

Run down. Hard to get in and out of. Glad my family wasn’t with me.

10

WILLIE

30 May 2023

·

Stayed 1 night

Good place to stay but there was no drive way to the motel. Had to drive through 2 parking lots to get to the front door.

4

Kristoffer

14 Feb 2025

·

Stayed 1 night

There were many homeless people wandering around nearby. The lobby smelled like smoke/THC being masked by an air freshener.

8

Debra

12 Jan 2024

·

Stayed 2 nights

Property was as close as you can get to medical offices. Hotel hard to get to.

2

Ryan

25 Apr 2023

·

Stayed 1 night

This place is a 1 star at best. Location is right be freeway so you get that noise. Then, it’s in a rather decrepit part of town. So, you don’t want to be alone at night going to your car. The pool was shut down by the city. Our room had ceiling paint falling on the pullout couch during the night for a horribly done patch job over a major leak they repaired. Hallways and paint needing refresh 20 years ago

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Dining

On-site dining is limited: no breakfast, vending or lobby coffee sometimes unavailable, and no ice machines; suites have kitchenettes and there are fast-food options next door.

Related guest reviews

2

Kenneth

16 Feb 2025

·

Stayed 2 nights

There was a nasty smell immediately as we stepped off the elevator, the fridge was making loud noises all night, there were cockroaches crawling up the walls and over the counters, there was no soap in the bathroom, the vending machines were totally empty, the coffee machine in lobby was broke, the clerk took about 15 minutes to check us in, and a barking dog all night in the room next to us

10

Gwendelin

19 Oct 2025

·

Stayed 3 nights

Great place close to mostly everything needed. Kitchen and cooking untensils supplied so you can prepare your own meals 😊. Location is great to Medical Centers 🏥. I enjoyed my stay

4

Brooke

10 Mar 2025

·

Stayed 2 nights

Decent stay, no ice machine, limited linens for couch bed, wouldn't hurt the vacuum to hit the carpet.

6

Jessica

22 Jun 2025

·

Stayed 2 nights

The beds were comfortable and the AC in the room worked well. But ice maker in freezer didn't work and there's no ice maker in the building. Pool is out of order. The transportation advertised is only M-F.

4

Alicia

14 Jul 2025

·

Stayed 1 night

Entrance to hotel was through the Taco Bell fast food restaurant as the hotel did not have street access. Hotel was smelly and restroom has moldy tub and only one hand towel, one bath towel for two people. No breakfast nothing.

8

Elizabeth

24 Apr 2023

·

The room was very clean and nice. We were going to NRG stadium and walked back after the event and it was just a little too far to be convenient. There is a lot of fast food connected to the parking lot. The ice machines were taken out but I asked for some ice as we were walking out and the lady at the front desk was nice enough to get some from the back for me. The main downside was that some type of fire alarm went off every night we were there at like 1:30 in the morning.

8

gary

29 Apr 2024

·

Stayed 1 night

Our tv remote didn’t work and I was disappointed that CNBC was not available. I really did like the room but wasn’t able to find ice

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Month	Average price
January	US$73
February	US$118
March	US$158
April	US$93
May	US$87
June	US$214
July	US$84
August	US$77
September	US$82
October	US$85
November	US$81
December	US$73

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $78	19 $90
20 $78	21 $71	22 $72	23 $73	24 $73	25 $71	26 $80
27 $81	28 $80	29 $99	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $100	3 $152
4 $99	5 $76	6 $73	7 $73	8 $85	9 $235	10
11 $81	12 $72	13 $77	14 $72	15 $80	16 $80	17 $92
18 $76	19 $78	20 $79	21 $72	22 $74	23 $88	24 $123
25 $109	26 $76	27 $72	28 $73	29 $80	30 $126	31 $111

Candlewood Suites Houston Medical Center by IHG

Prices for Candlewood Suites Houston Medical Center by IHG

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed

Suite, 1 Queen Bed, Accessible (Mobility Accessible)

Studio Suite, 1 Queen Bed, Accessible (Mobility Accessible)

Suite, 1 Queen Bed

Studio Suite

Suite, 1 Queen Bed, Accessible (Communications Accessible)

Guest reviews of Candlewood Suites Houston Medical Center by IHG

Who stays here?

What guests think

Property policies

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FAQs about Candlewood Suites Houston Medical Center by IHG

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