Serenity Stay

Truly the cleanest, and well maintained motel room I have ever been in. Great breakfast presentation. Well lighted parking area.

It was clean, the lady at the front desk was very nice, the pool was open and they had plenty of breakfast. Would stay again coming through Chattanooga! Nearby to everything.

Gentleman at front desk was wonderful at check in. Room was very clean, nice pool.....and a great rate!

This is my “go-to” hotel bc of the price, the service/staff, the cleanliness, comfort, safety, & amenities. You cannot get a better deal anywhere else for a hotel like this. The staff is wonderful, the rooms are clean & have all the amenities one would need for a few nights, the pool is open during the summer & is clean, the rooms are quiet & safe, & it’s affordable. (I’m scared to say too many good things bc I’m afraid they’ll jack the prices up like the crap-hole chain hotels do: the ones that are terrifying to stay in bc of the crime & filth, & they charge $90-$150 a night, so I’m hoping that by posting this, they’ll keep their prices low & their standards the same. 😂 please! lol!!Seriously, this place is the best in Chatt for the price). They have smoking & non smoking rooms also & that’s a big deal to me, bc as a smoker, it’s hard to find a smoking hotel as it is, & if you do, they’re usually filthy, have “questionable guests,” & the entire hotel smells like must & dirty ashtrays (& they still charge an arm & a leg! I don’t think I’m allowed to name the chains I’m referring to, but basically any hotel chain that still has smoking rooms, are as I described), but Serenity does NOT reek of cigarettes, even the smoking rooms! I can always tell they’ve been cleaned & sanitized bc there’s no old, stale, cigarette smoke smell in my smoking room. Family-friendly, yummy breakfast, safety, nice amenities, comfort, cleanliness, & high standards are what you’ll get here!

Welcoming staff, clean room, easy check-in and check-out with a fun little pool.

The hotel is located among a number of other hotels in the Hamilton Place area. Parking entrance to the hotel is a bit odd as you have to pass by another hotel to get to Serenity Stay. Hotel has been renovated recently and they did a great job! Shower was great as was the sink. Good space and layout of the hotel room. Bed comfortable. No closet but a place to hang a few clothes. Breakfast options were fair. Overall, good value and would consider staying there again.

The room was very clean and comfortable, and I had a great stay. The front desk staff were friendly and helpful, and the check-in process was quick. The hotel was quiet, which made it easy to rest, and parking was convenient as well. Overall, it was a very pleasant experience. I would recommend this place to others and would be happy to stay here again.

Clean, quiet, comfy beds and pillows, safe area, kind staff, nice pool, microwave, fridge, AC all worked and were clean, soap, shampoo, conditioner were provided, nice shower fixture, hot shower, smoking and non smoking rooms and I’m a smoker and didn’t smell the smoke smell upon entering my room, so I could tell it was cleaned and freshened. Smart TV, USB ports… nothing but positive things to say. (I didn’t have breakfast but they do have breakfast in the lobby/dining area, which is very nice and clean). This is my second time staying and I’ll be back. Excellent hotel, accommodations, and kind staff who all do a great job.

We had car trouble so we stopped in Chattanooga to take the car to the dealership. We chose Serenity Stay because they had a pool, great rates, newly renovated rooms and are pet friendly. The rooms are very clean and their pool area is very inviting looking. We ended up there for for 5 nights and would definitely stay there again! The staff was very courteous and welcoming. And there is plenty of restaurants that are walkable, as well as a grocery store.

It was overall a clean, nice, and well managed place other than there was no hand soap at the sink, only one roll of toilet paper, the room had an odor and the pool sign stated it was open until 10:00 PM, but they run us out at 9:00 🤔

There were roaches in the room, so they moved us to another room. But the breakfast was okay.

The floors in the room were dirty and the refrigerator didn't work so we had to throw away our leftovers. The lobby was hot in the morning but staff was nice!

You can tell the place was recently updated. Nice furniture and shower, cute design. Breakfast was good! However, the room was poorly cleaned. There was a clump of cobwebs in one corner with dead bugs in it, a used q-tip in the floor, the floor felt sticky. I wouldn’t stay there again due to that.

We checked in and everything seemed fine. We spent the evening out and came back and went to bed around 10. At 11:30 I woke up and rolled over and saw something small moving on the bed around the pillow. I flipped on the light and there were 8 bedbugs on the bed and, when I shined by phone light toward the head of the bed between the mattress and headboard, there were several more coming out from under the fitted sheet onto the head of the bed and headboard. The room was INFESTED with bedbugs. We checked out immediately and put all our belongings in the dryer as soon as we got home and sprayed down our car with bedbug spray. Ended up with several welts from being bitten multiple times. We checked in at 5 and out at 11:30 PM and drove 5 hours home. Overall a bad experience. Would literally go anywhere but here.

The room smelled like fish. Cigarette holes in the bedding. Dirty bathroom. Bugs on the floor. We didn’t even end up staying the night.

The staff was polite but the room was dirty and did not have a pleasant smell. Toilet hasn’t been wiped down. There were hand prints on the walls. The floor behind the couch hadn’t been swept. Visible handprints on shiny surfaces in the bathroom and on the mini fridge. There was a disturbance outside my room around 2:30am in which the police were called. Also sounded like drag racing on the main road all night. The last two issues were no fault of the business but suffice it to say I got zero sleep that night. If you just need a place to crash, bring ear plugs and Clorox wipes.

The room was dirty and had dirty linens in the shower from whoever was before us. The floors were disgusting and the showed had pink slime around the shower. No clean linens in the room or toilet paper. You know, the basics. The guy up front was alright, though and "acted" surprised when I let him know the conditions that we came to. I didn't feel unsafe but it was pretty gross.

Room floor was dirty, hand soap dispenser was empty, and room smelled like urine

After make a reservation for a king size bed and smoking. I was told that they didn’t have any and was given a double queen. The room was fairly clean. Minus the 2 dead cockroaches on the floor and one in the bathroom. The bed was hard and the bedding was scratchy and very stiff. When I entered the room. It smelled very musty as there was no air running. It was very hot until about 30 minutes later after I turned the air conditioner on. I would probably stay at another one again. Just not that location.

Great shower. Breakfast ok. Room had peculiar somewhat overpowering smell. I was bitten pretty bad by bed bugs or fleas or something. Will not return nor recommend.

Nice shower with sliding glass doors and good water pressure. Room was quiet.

The TV and outlets next to the bed didn't work.

Clean room , cigarette burn in bedspread, door didnt seal could see daylight when closed

Beds were noisy from the metal bottoms..Rooms had a wierd smell. Close to food and hwy.

The room was clean and nice. The staff was very friendly and helpful and the breakfast bar was great. Our only complaint is that the bed was on a metal frame that squeaked when you sat on it and if your foot hit it, it sounded like a loud drum.

Bed was super comfortable and shower was great awesome pressure

Always a pleasant stay here!! Better than any hotel at this price point, especially in this ideal location. It’s in a safe area, surrounded by tons of restaurants and stores, all within walking distance. Rooms are clean, the beds & pillows are comfy, the TV is great (Smart TV with apps), the hot water & pressure are perfect, the shower head is wonderful & the complementary soap, lotion, shampoo, & conditioner smell so good. There’s a microwave & a small refrigerator in each room, lots of plugs & USB ports all over room, iron/ironing board, & you can choose from smoking & non-smoking rooms. (For the non smokers, don’t worry!! The hotel does NOT reek of cigarette smoke!) I’m a smoker so trying to find a smoking hotel that isn’t filthy & scary isn’t easy! Am very glad I found this place last year! I’ve only had the breakfast once in the several times that I’ve stayed there, but it was good. They had cereal of course, I think they had a waffle iron. I had the yummy biscuits & gravy, eggs, bacon, which was good. The staff is always very accommodating & friendly, very helpful & kind. I’ve only spoken to the woman that works in the morning at the front desk… like, I've literally only spoken to her on the phone a few times, (never actually met her face to face), but she is the SWEETEST woman & does an amazing job at making sure that everyone is taken care of & the hotel is running smoothly, etc. I wish I knew her name! Anyway, she’s amazing! Thanks for another great stay!

Room was clean. Plenty of hot water Half the outlets didn't work. Lobby was chaotic when I arrived.

The room did not smell great but the biggest issue was you could hear every step of the room above us & it sounded like they were moving furniture around all night.

Great value for the price! Shower was phenomenal!

The staff at check inwasvery friendly and informative. Our room was clean and comfortable. We will stay there again.

Clean, convenient location, attractive room. Front desk attendant was very helpful.

The front desk clerk was very pleasant and helpful

Horrible experience overall. Although the room appeared clean, everything else was unacceptable. Upon arrival, the front desk attendant said my card had declined, despite booking through Hotels.com with “pay at property,” which suggests my card was run before I arrived. He then unprompted told me I had a smoking room and that switching to non-smoking would cost $10. There was no option to choose this on Hotels.com, and I never asked to change rooms. This felt deceptive. He also tried to guilt me by saying he’d “get in trouble” if I didn’t pay. He further claimed check-in ended at 3 a.m. and that he had “saved me” by checking me in early, even though the listing stated check-in was available anytime. After a 10-hour drive, the bed was extremely uncomfortable—rock hard and noisy, like sheet metal. Breakfast hours were not listed anywhere and were only mentioned during check-in as 6–9 a.m., making it unrealistic to attend after such a long drive. Morning staff was rude and dismissive, and during checkout I was asked my name as if I wasn’t supposed to be there. 0/10. I would not recommend this hotel.

Always a pleasant stay here!! Better than any hotel at this price point, especially in this ideal location. It’s in a safe area, surrounded by tons of restaurants and stores, all within walking distance. Rooms are clean, the beds & pillows are comfy, the TV is great (Smart TV with apps), the hot water & pressure are perfect, the shower head is wonderful & the complementary soap, lotion, shampoo, & conditioner smell so good. There’s a microwave & a small refrigerator in each room, lots of plugs & USB ports all over room, iron/ironing board, & you can choose from smoking & non-smoking rooms. (For the non smokers, don’t worry!! The hotel does NOT reek of cigarette smoke!) I’m a smoker so trying to find a smoking hotel that isn’t filthy & scary isn’t easy! Am very glad I found this place last year! I’ve only had the breakfast once in the several times that I’ve stayed there, but it was good. They had cereal of course, I think they had a waffle iron. I had the yummy biscuits & gravy, eggs, bacon, which was good. The staff is always very accommodating & friendly, very helpful & kind. I’ve only spoken to the woman that works in the morning at the front desk… like, I've literally only spoken to her on the phone a few times, (never actually met her face to face), but she is the SWEETEST woman & does an amazing job at making sure that everyone is taken care of & the hotel is running smoothly, etc. I wish I knew her name! Anyway, she’s amazing! Thanks for another great stay!

This was the absolute worst experience I've ever had. I booked 5 rooms for myself and others. The 2 couples that should have had king size beds waited over 3 hours for a room well after check in time because the rooms weren't ready. Then they didn't even get king beds, they got two double beds. I admittedly made a mistake and booked the other 3 rooms as smoking rooms. Instead of accommodating those people and switching them to non smoking rooms I had to cancel those room and pay an additional $30 for non smoking rooms. Only to have 1 of them be a smoking room anyway. The person at the front desk when all this was going on was absolutely a nightmare.

Mr. Dee is the absolute best!!!! Very accommodating and personable..Went above and beyond during my stay

Initially key to room did not work, three trips to the unfriendly front desk before it worked, Room furniture was dirty, tv did not work until front desk came and fixed it, shower wash bottle dispenser broken, no daily cleaning so had to get fresh towels from front desk, breakfast OK…

The room was very clean and comfortable, and I had a great stay. The front desk staff were friendly and helpful, and the check-in process was quick. The hotel was quiet, which made it easy to rest, and parking was convenient as well. Overall, it was a very pleasant experience. I would recommend this place to others and would be happy to stay here again.

They tried to put me in a smoking room which was not part of the booking choice then tried to put me on a higher floor with stairs only which I had put in comments as no stairs. I did not stay there

Clean, safe and close to the airport

Pretty clean room. Great shower and water pressure. Surrounding area is a little worrisome. Cops were next door surrounding someone at a gas station. Probably would think twice about staying.

It was very convenient for my husband to walk to his class that we had scheduled. Easy access to room. And great parking.

The staff was polite but the room was dirty and did not have a pleasant smell. Toilet hasn’t been wiped down. There were hand prints on the walls. The floor behind the couch hadn’t been swept. Visible handprints on shiny surfaces in the bathroom and on the mini fridge. There was a disturbance outside my room around 2:30am in which the police were called. Also sounded like drag racing on the main road all night. The last two issues were no fault of the business but suffice it to say I got zero sleep that night. If you just need a place to crash, bring ear plugs and Clorox wipes.

Place is quite and safe,makes this perfect stop to get some rest for 75 travelling people

My room was clean, lil hiccup with TV & Door key but staff came immediately to fix it. I did an iron, but it wasn't in the room, but I didn't call for one either. It is close to restaurant and malls which is really great if you don't have a car.

The hotel is located among a number of other hotels in the Hamilton Place area. Parking entrance to the hotel is a bit odd as you have to pass by another hotel to get to Serenity Stay. Hotel has been renovated recently and they did a great job! Shower was great as was the sink. Good space and layout of the hotel room. Bed comfortable. No closet but a place to hang a few clothes. Breakfast options were fair. Overall, good value and would consider staying there again.

Always a pleasant stay here!! Better than any hotel at this price point, especially in this ideal location. It’s in a safe area, surrounded by tons of restaurants and stores, all within walking distance. Rooms are clean, the beds & pillows are comfy, the TV is great (Smart TV with apps), the hot water & pressure are perfect, the shower head is wonderful & the complementary soap, lotion, shampoo, & conditioner smell so good. There’s a microwave & a small refrigerator in each room, lots of plugs & USB ports all over room, iron/ironing board, & you can choose from smoking & non-smoking rooms. (For the non smokers, don’t worry!! The hotel does NOT reek of cigarette smoke!) I’m a smoker so trying to find a smoking hotel that isn’t filthy & scary isn’t easy! Am very glad I found this place last year! I’ve only had the breakfast once in the several times that I’ve stayed there, but it was good. They had cereal of course, I think they had a waffle iron. I had the yummy biscuits & gravy, eggs, bacon, which was good. The staff is always very accommodating & friendly, very helpful & kind. I’ve only spoken to the woman that works in the morning at the front desk… like, I've literally only spoken to her on the phone a few times, (never actually met her face to face), but she is the SWEETEST woman & does an amazing job at making sure that everyone is taken care of & the hotel is running smoothly, etc. I wish I knew her name! Anyway, she’s amazing! Thanks for another great stay!

Clean and convenient to downtown Chattanooga!

Good location, feels safe, clean/modern.

Very clean good breakfast nice staff an location and bed was comfy

No fruit only processed foods

Great value room, comfy bed. Coffee and breakfast tasty and clean property. I will stay here again.

The room was very comfortable. Breakfast was very good . A large assortment of items. The staff was very helpful. Would recommend a stay there.

Easy check in and check out. Comfortable and clean room. Good parking. Outstanding breakfast. Great value for the money.

We had trouble finding the property with our GPS, but a call the clerk was able to direct us. The room was clean, small, but very serviceable, bed was comfortable and buffet. Breakfast was excellent..

Staff at late check in was very friendly and personable. Room was all we needed, bathroom was super updated with the best shower I’ve ever had. Breakfast was fresh and tasty, with a nice assortment.

Clean room. Terrible breakfast

Always a pleasant stay here!! Better than any hotel at this price point, especially in this ideal location. It’s in a safe area, surrounded by tons of restaurants and stores, all within walking distance. Rooms are clean, the beds & pillows are comfy, the TV is great (Smart TV with apps), the hot water & pressure are perfect, the shower head is wonderful & the complementary soap, lotion, shampoo, & conditioner smell so good. There’s a microwave & a small refrigerator in each room, lots of plugs & USB ports all over room, iron/ironing board, & you can choose from smoking & non-smoking rooms. (For the non smokers, don’t worry!! The hotel does NOT reek of cigarette smoke!) I’m a smoker so trying to find a smoking hotel that isn’t filthy & scary isn’t easy! Am very glad I found this place last year! I’ve only had the breakfast once in the several times that I’ve stayed there, but it was good. They had cereal of course, I think they had a waffle iron. I had the yummy biscuits & gravy, eggs, bacon, which was good. The staff is always very accommodating & friendly, very helpful & kind. I’ve only spoken to the woman that works in the morning at the front desk… like, I've literally only spoken to her on the phone a few times, (never actually met her face to face), but she is the SWEETEST woman & does an amazing job at making sure that everyone is taken care of & the hotel is running smoothly, etc. I wish I knew her name! Anyway, she’s amazing! Thanks for another great stay!

Room was clean, staff friendly and the breakfast had standard carb choices but also had sausage patties and eggs (well sort of…fake egg disks)