Comfort Inn & Suites Norman near University

The property was clean and fairly well lit. However there wasn't enough parking. It is in desperate need of updating. And while it was clean, we had problems with our sink not draining and hair in the tub and towels. Staff was friendly and helpful though

Great parking

It was a nice stay. The key cards have to be inserted into the doors and they are well used and have to try several times to gain entry and the back door closest to our room doesn’t work at all for entry, only exit. But the staff has been great and the room is very clean. We enjoyed the pool as well.

Check in was frustrating and the front desk associate was rude and not friendly at all. They were cleaning the carpets on the second floor and the place just smelled like stinky water. The carpet in our room was still wet, so couldn\'t take shoes off. The A/C unit never shut off even when we turned it completely off. Vending machine was completely empty with a big padlock on it. Juice machine was "out of order" at breakfast, so no juice offered at all. Phone in room did not work to call the front desk or guest services - automated message just said call "could not be completed". Pillows were tiny and hard. The hotel is in need of maintenance - rust and wear in the bathrooms, etc. Several hotels in the area - I wish we had chose a different one to stay in.

Great price for a quick stay. Free breakfast was very mediocre. Vending machines are clearly not a priority. There is water in the lobby but when we asked to have it filled, the woman at the front desk has no idea how it gets done??? It’s water ma’am….

First off I want to say that customer service was good. However the facilities were terrible. Our room had duct tape over the outlets, lamps had broken lights bulbs, rust on the door frames, tiles were broken and falling. They advertise a indoor pool so I took my kids and it was FREEZING. I understand it’s January but they had the AC on and the water was cold. Breakfast is either a waffle or cereal. Will not stay at this location again.

Nothing fancy but adequate, clean, & maintained. If you just need s stay over, perfect! Pool was no operating. I did miss jelly on the breakfast line, but nicely presented & good.

Claimed pool was closed due to chemical issues. Kept saying it might be open each day. But it wasn’t. One clerk said city trying to close down their pool. I wouldn’t have stayed if pool wasn’t going to be open and I told them that on day one. Room not stocked up for the 4 people that I reserved for. Breakfast very poor. Staff not very helpful. Manager even less helpful. Will never stay in a comfort inn again.

Clean rooms, front desk was friendly, comfy beds! Pool was closed so my little one wasn’t happy about that. But she survived!

It was clean, well lit parking and entry area.

The property was clean and fairly well lit. However there wasn't enough parking. It is in desperate need of updating. And while it was clean, we had problems with our sink not draining and hair in the tub and towels. Staff was friendly and helpful though

Stayed in room 224. The room was infested with bed bugs that contaminated all of our belongings. The housekeeping never changed the sheets or made the beds during our stay, so the bed bug problem persisted. The most they did was take out the trash and leave towels one day. Other residents on other side of second floor complained of bed bugs during our stay as well, it’s likely the entire floor is infested. Won’t be staying here again.

3 day stay. No cleaning service no clean linens picked up towels and told to put dirty towels outside door where they remained. No soap in main floor restroom 3 days straight. Empty hand sanitizer in lobby and water dispenser with fruit not changed for 3 days. Gross

Room was clean. Front staff was friendly and courteous.

First of all my husband and I requested to be on the 1st floor and where out in a handicap room and neither of us are handicapped. The front desk attendant during the day was unprofessional and not customer service orientated and pretty much rude to any request we had. Our room was in bad shape, dirty bathroom floor when we wiped it down with the white towels they came up brown. The bathroom door made a terrible sound when opening or closing and it would not stay open. The bathroom where the fire sprayer is in the ceiling had a hole all the way around it showing the roof space, the light above the sink did not work. The hotel refused house keeping service on Saturday so trash was full, dirty sheets, and towels. Both my husband and I woke up with bites if some type on our abdomen! Praying it’s not bed bugs. I have never written a bad review but this hotel was the worst experience I have had booking with Hotels.com. I would not recommend this hotel at all. This was extremely disappointing for me as I have always had excellent recommendations from Hotels. com.

Inside is nice, but room was dated. Advertising pop up or something on TV while trying to watch shows. Outlet in bathroom had "out of order" in duct tape and was clearly there for a while from moisture damage. Vent in bathroom had dirt built up on it. Stray used towel (non hotel) was left on shower curtain and missed by cleaning crew. Wall near shower curtain end was dirty. Ran out of washcloths. Lady said she would have some when we returned from being out. Guy at desk when we got back had given them to someone else. It was fine for a couple of guys looking for somewhere simple to crash, but wouldn't bring my family there to relax.

First room I got, the toilet seat was not attached to the toilet. Changed rooms. Never saw housekeeping the whole four days I was there. Had to go ask for toilet paper at the front desk.

Immediately discovered a bed bug when untucking bottom of sheets on a bed. Front desk didn't even bat an eye let alone apologize or try to remedy the situation.

Hotel lobby and our room dirty. Very basic cleanliness and it being a holiday weekend, There was minimual guests. We got what we paid for.

Rooms nice and clean..everything worked..

Wifi doesn't work in rooms as well as in business office.

A/C was noisy and not cooling well. It was always on full blast, so I had to turn it off to get any sleep. Another guest said the A/C in his room didn't cool at all. The walls are even thinner than most economy hotels. The bathroom fan was noisy enough that I used the hall light rather than turn on the bathroom light that was inseparable from that fan.

The hotel was convenient, safe and the staff was friendly. The young lady at the front desk was great. While the hotel was clean, it was starting to show signs of needing technology updates. The television service was spotty and the door cards had to be reactivated multiple times. I would stay again, but hopefully some updates are in the future.

Overall good experience staying in the hotel. But the wall is thin and I was woken up by people checking in late in the evening. But I think this is very typical among hotels as well.

Bed was not comfortable

I selected this hotel and specific room because it had a sofa to sit on to relax after traveling. You could not sit on it at all due to cushions not fitting properly. There was trash on the floor when we checked in in the closet and by refrigerator.

Inside is nice, but room was dated. Advertising pop up or something on TV while trying to watch shows. Outlet in bathroom had "out of order" in duct tape and was clearly there for a while from moisture damage. Vent in bathroom had dirt built up on it. Stray used towel (non hotel) was left on shower curtain and missed by cleaning crew. Wall near shower curtain end was dirty. Ran out of washcloths. Lady said she would have some when we returned from being out. Guy at desk when we got back had given them to someone else. It was fine for a couple of guys looking for somewhere simple to crash, but wouldn't bring my family there to relax.

It’s older. But the management is very nice. The tv in the room the sound was messed up .it would go up and down and up and down in sound. The air conditioner was very loud.

Staff was friendly and quickly provided extra soap for the bathroom when asked. Beds were comfortable and it was easy to get to OU from the hotel. Nothing fancy, but it served the purpose of a one night stay.

Everything was great, except the WiFi on the room I stay at was no WiFi reachable, I’ll call the front desk, and they solution was to restart my computer (devices), I have to use my data plan instead for a business conference call,

Check in was frustrating and the front desk associate was rude and not friendly at all. They were cleaning the carpets on the second floor and the place just smelled like stinky water. The carpet in our room was still wet, so couldn\'t take shoes off. The A/C unit never shut off even when we turned it completely off. Vending machine was completely empty with a big padlock on it. Juice machine was "out of order" at breakfast, so no juice offered at all. Phone in room did not work to call the front desk or guest services - automated message just said call "could not be completed". Pillows were tiny and hard. The hotel is in need of maintenance - rust and wear in the bathrooms, etc. Several hotels in the area - I wish we had chose a different one to stay in.

Door was not secure, and the staff was not helpful. We asked for a late checkout and even though the hotel had only a few cars in the parking lot and therefore not full they would not allow an hour delay in our checkout. The 8.2 rating is clearly padded!

Always friendly helpful staff. Everything is always clean. Easy access to i35 makes it perfect if you're going anywhere outside of Norman

I stay here every time I'm in Oklahoma. Staff is great. Always clean and will help with anything if ever needed

I have spent literally thousands of nights in hotels. Out of all of those hotel stays, I have never met a staff so amazing. I will be forever grateful for the kindness the staff showed to me and my family.

There were many good dining choices. This is one of the quietest hotels I have ever stayed at! Everyone of the staff are so friendly and willing to be helpful.

the guy managing the front desk isnt really customer friendly, plus i had a question about the extra $50 tacked to my invoice stated it was for damages that may incur, i asked if i got that back, he never responded, i guess i will know when my CC bill comes in

Service lacking a little. Self service water in lobby & fitness center empty for 2 days. Asked for hair dryer that never came. Asked for towels that never came.

We have stayed at this hotel 4 times, not 1 bad experience. Excellent service, friendly staff and right across from Outback Steakhouse

At check-in my Choice card didn't work to record my points so clerk kept my card to fix the problem. When I asked for my card back at check out that clerk was so high he could not grasp that I was asking for my Choice card back. So now I don't have a Choice card. I also reported that the carpet in front of the AC was soaked with water and I had thrown a towel down over it and the clerk just blinked at me. So don't think that problem even got reported. Won't be going back to that property.

Staff was friendly. Close proximity to dining, shopping and the university.

This is close to the family we wanted to visit with, so it has been convenient and easily accessible. The beds were comfortable, the rooms clean and quiet. Appreciate the breakfast they served, good with variety.

Convenient to the highway & even for OU events But the property is in desperate need of updating. It was ok to just drop our bags and go…then come back to sleep

Convenient location

Close to everything

Always friendly helpful staff. Everything is always clean. Easy access to i35 makes it perfect if you're going anywhere outside of Norman

Close by eating shopping and University of Oklahoma

Staff was friendly and quickly provided extra soap for the bathroom when asked. Beds were comfortable and it was easy to get to OU from the hotel. Nothing fancy, but it served the purpose of a one night stay.

Excellent location and friendly staff.

Very convenient to Norman and the University of Oklahoma

Clean room. Good AC. Good breakfast.

Check in was fast and easy with great customer service. The room was clean and welcoming. The beds were comfortable. Breakfast was pleasing. I will definitely return and recommend. Great price for a great stay.

This is close to the family we wanted to visit with, so it has been convenient and easily accessible. The beds were comfortable, the rooms clean and quiet. Appreciate the breakfast they served, good with variety.

Decent nice breakfast people kind

Check in was frustrating and the front desk associate was rude and not friendly at all. They were cleaning the carpets on the second floor and the place just smelled like stinky water. The carpet in our room was still wet, so couldn\'t take shoes off. The A/C unit never shut off even when we turned it completely off. Vending machine was completely empty with a big padlock on it. Juice machine was "out of order" at breakfast, so no juice offered at all. Phone in room did not work to call the front desk or guest services - automated message just said call "could not be completed". Pillows were tiny and hard. The hotel is in need of maintenance - rust and wear in the bathrooms, etc. Several hotels in the area - I wish we had chose a different one to stay in.

Great price for a quick stay. Free breakfast was very mediocre. Vending machines are clearly not a priority. There is water in the lobby but when we asked to have it filled, the woman at the front desk has no idea how it gets done??? It’s water ma’am….

Very pleased. Breakfast was good. Rooms were clean. Staff was helpful and kind.

Nothing fancy but adequate, clean, & maintained. If you just need s stay over, perfect! Pool was no operating. I did miss jelly on the breakfast line, but nicely presented & good.

Claimed pool was closed due to chemical issues. Kept saying it might be open each day. But it wasn’t. One clerk said city trying to close down their pool. I wouldn’t have stayed if pool wasn’t going to be open and I told them that on day one. Room not stocked up for the 4 people that I reserved for. Breakfast very poor. Staff not very helpful. Manager even less helpful. Will never stay in a comfort inn again.

The stay was ok. Their breakfast was terrible.