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Four Points by Sheraton Houston West


Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Non-Smoking Rooms

  • Business Center

  • Dry Cleaning

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Property description

Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and shopping on site. This hotel also features wedding services, a television in a common area, ...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Four Points by Sheraton Houston West, many guests praise friendly, accommodating staff and generally decent value, but recurring maintenance and cleanliness problems, musty odors, and inconsistent facilities and security concerns shape a mixed experience across stays.

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Facilities

Unreliable

Cleanliness

Inconsistent

Rooms

Mixed

Service

Mixed

Location

Convenient

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4

April

IAN-logo

3 weeks ago

·

Stayed 1 night

It smelled like mildew, to be fair I’m very sensitive to smell. And my room and dozens of tiny little black ants crawling around the bathroom and side table nearest the bed. It was pretty vacant during my stay which felt weird.
It smelled like mildew, to be fair I’m very sensitive to smell. And my room and dozens of tiny little black ants crawling around the bathroom and side table nearest the bed. It was pretty vacant during my stay which felt weird.

6

thuy

IAN-logo

2 May 2026

·

Stayed 5 nights

Our room has a moldy odor when walking in.
Our room has a moldy odor when walking in.

2

Candice

IAN-logo

19 Apr 2026

·

Stayed 1 night

Hotel bar not open on Saturdays. No hot water at all during our stay. Nighttime front desk clerk did not speak any English. Was offered 2 free breakfasts for inconvenience of not being able to take a hot shower
Hotel bar not open on Saturdays. No hot water at all during our stay. Nighttime front desk clerk did not speak any English. Was offered 2 free breakfasts for inconvenience of not being able to take a hot shower

8

Anthony

IAN-logo

6 Mar 2026

·

Stayed 2 nights

Hotel needs some updating.
Hotel needs some updating.

6

Kyle

IAN-logo

10 Feb 2026

·

Stayed 2 nights

The bedding and sheets seemed as if they’ve been there for a while, it was worn out in the shape of a body (the sheets) and just seemed stale and worn. Staff was very friendly and accommodating. I asked for fresh sheets and was given some on request, but I had to pick them up from the desk and put them on myself, which isn’t a huge deal but I had just worked 12 hours straight and that was the last thing I wanted to do when I got back to the hotel. The receptionist said the staff had left for the day, which is understandable. But other than that the staff was great.
The bedding and sheets seemed as if they’ve been there for a while, it was worn out in the shape of a body (the sheets) and just seemed stale and worn. Staff was very friendly and accommodating. I asked for fresh sheets and was given some on request, but I had to pick them up from the desk and put them on myself, which isn’t a huge deal but I had just worked 12 hours straight and that was the last thing I wanted to do when I got back to the hotel. The receptionist said the staff had left for the day, which is understandable. But other than that the staff was great.

11191 Clay Road, Spring Shadows, Houston, Texas, United States of America

Location

With a stay at Four Points by Sheraton Houston West in Houston (Spring Shadows), you'll be a 5-minute drive from Baseball USA The Yard and 5 minutes from CityCentre. This hotel is 4.7 mi (7.5 km) from Memorial City Mall and 6.9 mi (11 km) from Westheimer Road.

Baseball USA The Yard(1.5 Miles)

Bear Creek Pioneers Park(2.8 Miles)

Houston Community College - Energy Corridor(3.4 Miles)

CityCentre(3.8 Miles)

Town and Country Village(4.5 Miles)

Memorial Hermann Memorial City Medical Center(4.5 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Free self-parking is available on-site, but it is limited. Reservations are not required.


Full breakfasts are served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately USD 10 for adults and USD 5 for children.


Pets are allowed in specific rooms only, with a pet deposit of USD 50 per day and a pet fee of USD 60 per accommodation per week, plus a one-time cleaning fee of USD 30. Service animals are exempt from fees.


Check-in is from 3:00 PM, and check-out is by 12:00 PM. Early check-in is available for a fee of USD 25, and late check-out is available for USD 75, both subject to availability.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details regarding accessible rooms and bathrooms are not mentioned.


The hotel is located in Spring Shadows, Houston, approximately 5 minutes from Baseball USA The Yard and CityCentre, 4.7 miles from Memorial City Mall, and 6.9 miles from Westheimer Road. Public transport availability is not specified.


Yes, there is a seasonal outdoor pool open from April 1 to November 17, with access available from 7 AM to 10 PM.


Up to 2 children aged 16 years or younger can stay free when occupying the parent or guardian's room, using existing bedding.


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