Holiday Inn Express & Suites Houston Energy Corridor - W Oaks

This place looks like it had recently changed ownership. No signage on the building and looked quite rundown. The room was clean. The pool was unable to be used though. We were told we could swim in there if we wanted to, but maybe shouldn’t because of the algae. Just average all round.

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

Hidden location, sketchy, felt unsafe. Changed rooms 3x due to A/C failure. Only 2 channels worked, paper thin towels, dingy towels, NO ice machines worked, pool water was dirty too. Employees not very helpful. I would not stay there EVER !!!

There was only one garbage can in each rooms. Back door was broken. Breakfast was gross. Asked for new towels but they didn’t take the use ones

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

Property needs to be cleaner and updated. Several things broken- ice machine, card reader on door, pancake machine

The property was excellent and nearby the area of business. Of course, the rooms may need to repair their treadmills and refrigerators. Otherwise, the experience was awesome overall. Thank you, and be safe out there.

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

Convenient location friendly helpful staff, little to no water pressure in shower used open lotion in bathroom Power went out last day for more than an hour i checked out.

After dropping off a friend at the airport and arriving back to the hotel around 4am a male entered the parking lot in his car suspiciously and began to approach me. I did not know this man and began to quickly enter the hotel and proceed to my room on hopes I was not followed or my car was damaged or being tracked once I returned later the next day to drive and run errands.

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

I’ve not had their good as of yet. However the area looked well maintained. Bed and pillows are outstanding. Internet seems fine. I will say there apparently was a window replacement (???)and there was a huge piece of glass near my chair and I also stepped on a tiny piece with my bare feet. I have place both on the desk and have made a photo. The bathroom has mold poorly cleaned and treated. Otherwise this room is comfortable. Clean and very organized. I’d stay again but perhaps not with the mold. I took pictures.

*TV has only 2 channels. *Stayed 2 nights & Room was not cleaned the following day. *Desk clerk was not very courteous. *Coffee was lukewarm out of the pot. *Cockroach in bathroom *Caulking around tub done by cheap, uncaring labor.

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

Very dirty blood stained beddings

wow what can i say the room had poop in the toilet, old worn out towel's, Electric plugs that didn't work. Tub was not draining at all. The front desk told us that they could not change rooms due to the fact we book through a third party...... WoW i could no believe this happen at this location. So Booking through hotels.com mean nothing to this property. they want us to book through them from now on to get a better room wow.

The first room assigned to us smelled so horrible I refused to stay in it. Smelled like bar room smoke and looked like a crack house. Moved rooms…smell was better but pillow cases and bed linens appeared to have blood on them!?!? Bathroom had a dirty towel w who knows what was stained on it. One set of towels were dingy like towels we retire to our shop and disgusting stains in the shower…I had to go to the front desk for more bath towels and clean linens. The only reason I stayed is it was booked thru a 3rd party and I knew I would not get a refund…this experience ruined it for me thinking Holiday Inn Express means cleanliness!

My cousin and I were getting ready for bed, and when we pulled the covers back, stains and hair all in the bed. The desk clerk came down to change the bedding and take pictures but decided to change our room. That room was just as bad with huge yellow stains on the comforter and with stains on the sheets. He took more pictures; changed the bedding. I told him wanted a refund and to check out but was told the manager could only do that, but he was sleep. So the next day we wait for the manager who the clerk said wasn’t there and then when he started getting phone calls asking for the manager, he called the manager. The manager said he wouldn’t be in until Monday. The clerk then told us that the manager was actually in the room by the elevator and we could wait until he came out. So we did. When he came out, my cousin tried to stop him to discuss the prior night out and get a refund, but he yelled at her saying he was busy and tried to shut the door on her. She caught the door and told him that we wanted to check out but he ignored her. I pulled out my phone and began to record. He ignored us and then I went back to the counter and asked how do we check out. He said only the manager could check us out early because he has no authorization. After other customers were coming down to checkout and complain, the manager came out. He told my cousin either calm down or he wouldn’t talk to us. This is after he caused her reaction. He didn’t check us out, nor refund me.

Bed bugs ate me up!!!

The hotel is old and need work done. Bathroom water was pooling as it was not draining down pipe. Furnitures are old, TV had no remote to access other channels - owners should do major uplift in upgrading facility.

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

I’ve not had their good as of yet. However the area looked well maintained. Bed and pillows are outstanding. Internet seems fine. I will say there apparently was a window replacement (???)and there was a huge piece of glass near my chair and I also stepped on a tiny piece with my bare feet. I have place both on the desk and have made a photo. The bathroom has mold poorly cleaned and treated. Otherwise this room is comfortable. Clean and very organized. I’d stay again but perhaps not with the mold. I took pictures.

The door to the room squeaked very loudly and there were flashing red and blue lights as well as very bright property lights that shone in the window all night and only shear curtains covering the window so no way to darken the room!

*TV has only 2 channels. *Stayed 2 nights & Room was not cleaned the following day. *Desk clerk was not very courteous. *Coffee was lukewarm out of the pot. *Cockroach in bathroom *Caulking around tub done by cheap, uncaring labor.

Humidity odor since the moment you enter in the hotel, old carpets, old installation, couldn't even stay there and run to another place to stay, and to the pharmacy to get some anti allergic, very bad experience, and fighting to get my money back

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

Smoke smell coming from bathroom vent. Front desk personnel noticed upon arrival then set out to find the source. I closed the bathroom door off from the rest of the room then left for a few minutes—upon return & after calling about it a second time; the desk personnel came & sprayed a scent neutralizer. Horrible ordeal.

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

Toilet ran all night, loud AC, worst holiday inn I ever stayed at, doors do not close properly so from 6am & on you hear doors slamming. No sleep. Towels dingy looking. Will never stay here again.

They cancelled my stay due to overbooking

Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠

This was the worst experience ever . The hotel staff are very unorganized and rude . I was charged way more than expected and have still not recvd a refund .

Friendly and helpful staffs at the front desk.

Very poor customer service

This hotel is still trying to make unauthorized charges to my card thats on file after i checked out LAST week!!

I really liked that the property was very quiet & low key. The staff greeted me well & was very nice & respectful.

Upon arrival the front desk clerk was very rude. We checked into our rooms and realized the TV was not working properly. The front desk clerk was contacted and he came up to the room with an even worse attitude and basically said it was nothing he could do. He did not even offer to change rooms not provide me with someone in IT who could assist (if that is an option). I typically don't stay in Holiday Inns and this is why! I have contacted Orbitz which is who I booked with to get some type of resolutions. I hope IHG offers a training program for associates as it relates to customer service because it is VERY much needed for this front desk clerk.

The Manager was outstanding, as long as he’s at this location I would definitely be a guest in this hotel.

Excellent service at checking in.

I didnt like the area at all.

The door to the room squeaked very loudly and there were flashing red and blue lights as well as very bright property lights that shone in the window all night and only shear curtains covering the window so no way to darken the room!

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

Property is in a busy area near several businesses.

I didn’t expect this level of unkept/unsafe property at a Holiday Inn. I’ve stayed at their hotels all my life and never seen this. Unmowed grass. Homeless people with their 20 shopping carts and roadside collections just feet away.Police stopping to investigate other homeless people. When I talked to the manager to let him know how I felt as an older woman traveling alone, his initial comment about the unmoved grass (2-3’ high) was “Oh. Are you planning on sleeping in the grass?” I knew then I would have to rely on Expedia to make things right.

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

Convenient to the facility I went to.

After dropping off a friend at the airport and arriving back to the hotel around 4am a male entered the parking lot in his car suspiciously and began to approach me. I did not know this man and began to quickly enter the hotel and proceed to my room on hopes I was not followed or my car was damaged or being tracked once I returned later the next day to drive and run errands.

Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠

Good breakfast

I was very disappointed that there was no decaffeinated coffee, none at breakfast and none of the K cups provided in the room were available in decaffeinated. Even lesser rated motels have this amenity and I do not understand why Holiday Inn choses not to have this for their guests. If this is something you want, bring your own or choose a different hotel.

This hotel was so nice and comfortable we ended staying another night. The breakfast was awesome with plenty of variety to choose from as well as the menu changing daily. The staff were all nice and very helpful. Definitely recommend this hotel

Best breakfast I've had in a long time at a hotel .

There was only one garbage can in each rooms. Back door was broken. Breakfast was gross. Asked for new towels but they didn’t take the use ones

This used to be a Holiday Inn, but now it is called the Aspen Grand Hotels. The building is still nice and the interior is holding up for now. The room was dated, but presentable. There appears to be local people living there long term. The kids do not attend school, so they are there all day. The breakfast fare is very limited and taken away by the platefuls by the residents, so we were left with stale, cold cereals, day old toast and luke warm, watered down coffee. This happened every day.

I think it is rather pathetic that this hotel would not provide decaffeinated coffee for its guests. Even motels with much lower ratings have decaf. If you want decaf here, you need to pack your own K cups. For a business which is in the hospitality industry, it rates poor in hospitality

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious