Extended Stay America Suites - Cincinnati - Springdale - I-275

A fitness center was in my advertisement, but I don't think that this location had one. Other than no one being at the front desk when I arrived, everything else went pretty well. My room was close to the hotel's laundry room and, if someone used too much bleach, the smell permeated into my room. Good selection of cable TV channels. The air condition worked very well. The microwave and full-sized refrigerator, with a freezer and ice cube trays, came in handy. Clean room and nice bed. I slept well. Good location, right off the freeway, and lots of restaurants and shopping within five minutes. Thank you.

1) Room was very dirty. The floor was tacky. The bottom of our slippers was black & sticky. 2) The table and dresser surfaces were covered with an unknown film. 3) The bathroom sink drain was extremely slow. It must be partially clogged with hair. 4) Lamps on side of bed did not work. Electrical outlet was loose in the wall, making a poor connection. This is a fire and safety hazard. Also, there should be lamps on both side of bed, not just one side. 5) The so called "Breakfast" was nothing more than a few different candy bars, coffee and a packet of oatmeal. 6) The outside stairwell reeked of garbage smell from the bins at the bottom of the stairwell. 7) Room was extremely humid because the AC unit dehumidifier is not sized to handle a room that size. 8) No elevator for handicap access to 2nd floor. 9) The accommodations look nothing like the pictures of the facility online. 10) Refrigerator & freezer were dirty inside. 11) Only 5 hangars for 2 people. 12) Only 1 chair to sit at table. Why not 2? 13) There should be 2 bedside tables, not one. I have made over 300 trips, both business and personal. This was the ABSOLUTE WORST place I have ever stayed.

Deceptive behavior from hotel staff. They dont disclose that your vehicle will be towed and they disclose that tou have to hang the permit from the rear view mirror you will have to end up <$157>or greater.

There was a storm over night and the parking lot was sheer ice. No salt or sand had been applied. I was as careful as I could be but I fell beside my car and broke my arm in two places. The gentleman at the desk was not at all helpful and did not offer any help whatsoever. I will never stay at this location again.

Since it's an Extended Stay, the clientele tend to be LESS of the overnight travelers. The parking was MEH at best and not close to the room I was in. The hotel location is shoved back in some corner lot. The room was clean enough, although there was some old ice cream in the freezer, the bath mat had a shoe print on it and the smoke detector was disabled because someone smoked SOMETHING in there; burn marks on the bathroom floor. It was supposed to be a non-smoking room... However, the bed was comfortable enough and the AC was one of those noisy wall units BUT this one wasn't too bad surprisingly.

I did not like that I had to park around the building from my room.

They apllowed pets but not much grass, The floor in my room was very dirty I believe I left the room cleaner than what it was when I got there other than that it was nice

The room was not cleaned. There was trash on the floor, bugs climbing the walls. The bedding had questionable stains. There were no towels or toiletries. The trash cans were in the tub upside down. There wasn't a shower curtain. There were dead bugs in the tub. The tub also took all night to drain and had a crack. There was loud music playing till way after 4am and when I woke up at 8am it was still playing. Not sure it ever stopped. It was loud enough that my bed vibrated from it. if it wasn't so late I would have changed hotels.

Room wasn't cleaned prior to check in tv didn't work nor did the shower

This place is unsafe, dirty carpets, bugs everywhere, filthy sheets with stains ,fridge is old with rust all over it, mold buildup, nasty stains on bathroom tub. The breakfast advertised consisted of a few cereal bars and a pot of coffee, In the middle of the night someone have an access card and open the door trying to force into the room, and the door lock prevented him and took off running. This property has only 2 cameras , one at the front desk and laundry room. I called the police and moved out the next morning and before that the access card for the door keep getting turn off. The front desk does not verify if a guest is actually the one at the room, Anybody can walk in and said my card is not working with any room number and the card is activated. This is very scary . I cannot believe with my own eyes that this place is doing business . People save yourself and your family from booking at this place. Do not get fool by the positive reviews . The pictures were not taken at this hotel. Furniture was super old, carpet was dirty, room smelled of cigarette smoke. Stay Away

Sheets was dirty and room was dirty

They need to improve on their breakfast everything was stale coffee not enough for everybody in the building rooms were very dirty found garbage under the bed bugs in the room carpet filthy walk around with your socks on and they will be filthy need to close the place yeah they do

This property is a place where low income people live for a number of days. They do not clean this place at all, they only tidy it up for you. The walls, floor, tub, stove, chairs, shower and bathroom are dirty. The furniture is old from the early 2003. The tvs doesn't have a remote. This place is the worst I ever been to.

There were roaches in the room

Convenient location near highway. Horrible cigarette smell in the room. Soiled carpet. Dirty sheets. Dirty towels. Filthy mirror. Did not have the room I booked available and did resolve the issue. Would not stay again. Would not recommend to anyone.

The staff was professional and polite. After being out all day when I awoke the room was full of roaches. Room appeared clean and updated but bugs were coming out of where the television was located.

There were many stains all over the room. I felt very dirty in the room. The pictures online were very misleading. When I first got there I had to swap out myself the top bedding because it had stains on it. 3 of my 4 towels either had stains or dirt on them.

A fitness center was in my advertisement, but I don't think that this location had one. Other than no one being at the front desk when I arrived, everything else went pretty well. My room was close to the hotel's laundry room and, if someone used too much bleach, the smell permeated into my room. Good selection of cable TV channels. The air condition worked very well. The microwave and full-sized refrigerator, with a freezer and ice cube trays, came in handy. Clean room and nice bed. I slept well. Good location, right off the freeway, and lots of restaurants and shopping within five minutes. Thank you.

I checked in early evening and noticed a half-smoked cigarette in the kitchenette area and the desk clerk had me sign a pledge that I would forfeit 250 dollars if there was any evidence of smoking in my room! I had no remote control to the TV and the blanket on the otherwise comfortable bed had numerous holes from a smoker. I reported all this and more to an uninterested morning clerk who was more interested in his fashion statement—-too much green in my humble opinion. Finally, the hotel offers “grab and go” breakfast. That is a nutrigrain bar and decent coffee and packaged oatmeal! It seems this particular motel has many rooms set aside for homeless in need. I saw many of them checking out and loitering in the parking lot. I applaud the outreach! I don’t like bring afraid to go outside at dark because of all the arguing and caterwauling. I think I heard gunshots in Springdale! I might have suspected a dangerous neighborhood seeing the clerks behind bullet-proof glass! I had prepaid for what I expected would be so much more and hope a refund of my 118 dollars is forthcoming soon! This motel from hell needs a management overhaul and clerks interested in working there and attending to their customers!

The room was not cleaned. There was trash on the floor, bugs climbing the walls. The bedding had questionable stains. There were no towels or toiletries. The trash cans were in the tub upside down. There wasn't a shower curtain. There were dead bugs in the tub. The tub also took all night to drain and had a crack. There was loud music playing till way after 4am and when I woke up at 8am it was still playing. Not sure it ever stopped. It was loud enough that my bed vibrated from it. if it wasn't so late I would have changed hotels.

Check-in went okay - lady with blue hair could have smiled or been a bit more friendly. As for the room - needs some updating. Dresser had a broken drawer and could use a coat of paint. Refrigerator made noises all night long - needs to be looked at - I would be surprised if other guests didn't complain about it. Lady at check out was nice, and glad you could grab a cup of coffee during check-out

The rooms are out of date. The carpets was heavily stained. The bed was not a king, it seems more like a queen if that. It was very small. When I was doing my cleaning, I noticed SEVERAL blood stains on the fitted sheet. I went to the front office and of course the cleaning people had already left for the day, so I was given a fitted sheet to put on myself. We also had a dirty towel in the bathroom. The bathroom was the only updated area of the room. The light over the desk didn't work. I told the front office about that as well. She said they wouldn't be back until Monday. I said I will be gone by then. She said she could possibly have someone come early Saturday morning. I said please have them call us first because we wanted to sleep in. Never heard back from anyone. I was very disappointed as the pictures on line is not what we got. We will not be back and I don't recommend anyone staying here.

Since it's an Extended Stay, the clientele tend to be LESS of the overnight travelers. The parking was MEH at best and not close to the room I was in. The hotel location is shoved back in some corner lot. The room was clean enough, although there was some old ice cream in the freezer, the bath mat had a shoe print on it and the smoke detector was disabled because someone smoked SOMETHING in there; burn marks on the bathroom floor. It was supposed to be a non-smoking room... However, the bed was comfortable enough and the AC was one of those noisy wall units BUT this one wasn't too bad surprisingly.

Room wasn't cleaned prior to check in tv didn't work nor did the shower

When we first walked into the lobby it smelled like marijuana, but we were waited on right away. The gentleman that greeted us nice and cordial.The room was clean ,but definitely needed updated. There was a hole in the back of the bathroom door and a big chip out on the rim of the bathtub that was at first covered with the towel for the floor. The water for the shower was nice and hot and the flow was great.

We specifically asked for a non-smoking room and we're put into rooms that someone clearly had smoked in. Also bed linens did not smell clean.

Convenient location near highway. Horrible cigarette smell in the room. Soiled carpet. Dirty sheets. Dirty towels. Filthy mirror. Did not have the room I booked available and did resolve the issue. Would not stay again. Would not recommend to anyone.

We arrived to be told that our room was not clean so we would have to go some place else. No help finding us another room. . .the girl said we have no clean rooms so You will have to find some place else.

Was unable to check in. Desk clerk stated they had no rooms and that they overbooked. Desk clerk was difficult to get ahold of when I attempted to check in. Had to ring the bell 5 or 6 times to get anyone to come to the front desk.

Front desk worker Ray was very friendly and helpful,

I booked over 5 months before. I arrived at check in and they said no rooms were available. Extremely rude and frustrating front desk clerk. Was not helpful at all.

Booked online and got the hotel to be told there were no room available.

Check-in experience was a little shocking. I had a reservation and the lady at the front desk told me that "just because you have a reservation, you are not guaranteed a room"...I was like...what? Then, we had to have a credit card to put on hold...this is the first hotel that hasn't taken my debit card, which is a mastercard. I was tired and just wanted to get to my room. The room was very nice and the other employees were very nice. The 2 ladies at the check-in desk were less than cordial during questioning before check-in and during the check-in process. The next morning, the front desk lady was very nice.

Staff has been very helpful.

I booked my stay around 10h40 pm, when i went there , no body wqs there to serve me or even give me my room keys. I ended up sleeping in my car. Other tenants needed services also we call they say some body will come, nobody came. I need my refund please

When I got to the hotel and tried to check in, I was told there weren’t any rooms available. I tried contacting you, people, with no success. I waited over 15 minutes online, with that absolutely terrible music. I will never use you people again. You wasted $74 of my money.

You really need to have someone at the front desk to check people in. We waited for 45 minutes and then finally abandoned the reservation and went somewhere else

A fitness center was in my advertisement, but I don't think that this location had one. Other than no one being at the front desk when I arrived, everything else went pretty well. My room was close to the hotel's laundry room and, if someone used too much bleach, the smell permeated into my room. Good selection of cable TV channels. The air condition worked very well. The microwave and full-sized refrigerator, with a freezer and ice cube trays, came in handy. Clean room and nice bed. I slept well. Good location, right off the freeway, and lots of restaurants and shopping within five minutes. Thank you.

I checked in early evening and noticed a half-smoked cigarette in the kitchenette area and the desk clerk had me sign a pledge that I would forfeit 250 dollars if there was any evidence of smoking in my room! I had no remote control to the TV and the blanket on the otherwise comfortable bed had numerous holes from a smoker. I reported all this and more to an uninterested morning clerk who was more interested in his fashion statement—-too much green in my humble opinion. Finally, the hotel offers “grab and go” breakfast. That is a nutrigrain bar and decent coffee and packaged oatmeal! It seems this particular motel has many rooms set aside for homeless in need. I saw many of them checking out and loitering in the parking lot. I applaud the outreach! I don’t like bring afraid to go outside at dark because of all the arguing and caterwauling. I think I heard gunshots in Springdale! I might have suspected a dangerous neighborhood seeing the clerks behind bullet-proof glass! I had prepaid for what I expected would be so much more and hope a refund of my 118 dollars is forthcoming soon! This motel from hell needs a management overhaul and clerks interested in working there and attending to their customers!

I drove up and was shocked . The people that I was supposed to meet there did not stay there once they arrived. I did the same thing and didn't stay there. It looks like a transient hotel. I will be disputing the charge. Never took anything from my car. Immediately left.

This property was terrible. It was like a housing unit with tennates doors open exposing there lifestyles. There were homeless people living under the stairs and no security. I had to walk through unsafe conditions to reach the room. This if not a family stay over property. I requested an immediate refund. This place should be removed from expedia. Nasty Ghetto

Since it's an Extended Stay, the clientele tend to be LESS of the overnight travelers. The parking was MEH at best and not close to the room I was in. The hotel location is shoved back in some corner lot. The room was clean enough, although there was some old ice cream in the freezer, the bath mat had a shoe print on it and the smoke detector was disabled because someone smoked SOMETHING in there; burn marks on the bathroom floor. It was supposed to be a non-smoking room... However, the bed was comfortable enough and the AC was one of those noisy wall units BUT this one wasn't too bad surprisingly.

The hotel is located in a unsafe area. Poor security.

The property did not feel safe at all, so many people walking around at night

I did not like that I had to park around the building from my room.

Convenient location near highway. Horrible cigarette smell in the room. Soiled carpet. Dirty sheets. Dirty towels. Filthy mirror. Did not have the room I booked available and did resolve the issue. Would not stay again. Would not recommend to anyone.

It was convenient

I didn’t like the continental breakfast. There wasn’t anything there but a small muffin and coffee.Also trying to check in they wouldn’t take any of my credit cards, stating that they were not major cards.

1) Room was very dirty. The floor was tacky. The bottom of our slippers was black & sticky. 2) The table and dresser surfaces were covered with an unknown film. 3) The bathroom sink drain was extremely slow. It must be partially clogged with hair. 4) Lamps on side of bed did not work. Electrical outlet was loose in the wall, making a poor connection. This is a fire and safety hazard. Also, there should be lamps on both side of bed, not just one side. 5) The so called "Breakfast" was nothing more than a few different candy bars, coffee and a packet of oatmeal. 6) The outside stairwell reeked of garbage smell from the bins at the bottom of the stairwell. 7) Room was extremely humid because the AC unit dehumidifier is not sized to handle a room that size. 8) No elevator for handicap access to 2nd floor. 9) The accommodations look nothing like the pictures of the facility online. 10) Refrigerator & freezer were dirty inside. 11) Only 5 hangars for 2 people. 12) Only 1 chair to sit at table. Why not 2? 13) There should be 2 bedside tables, not one. I have made over 300 trips, both business and personal. This was the ABSOLUTE WORST place I have ever stayed.

I checked in early evening and noticed a half-smoked cigarette in the kitchenette area and the desk clerk had me sign a pledge that I would forfeit 250 dollars if there was any evidence of smoking in my room! I had no remote control to the TV and the blanket on the otherwise comfortable bed had numerous holes from a smoker. I reported all this and more to an uninterested morning clerk who was more interested in his fashion statement—-too much green in my humble opinion. Finally, the hotel offers “grab and go” breakfast. That is a nutrigrain bar and decent coffee and packaged oatmeal! It seems this particular motel has many rooms set aside for homeless in need. I saw many of them checking out and loitering in the parking lot. I applaud the outreach! I don’t like bring afraid to go outside at dark because of all the arguing and caterwauling. I think I heard gunshots in Springdale! I might have suspected a dangerous neighborhood seeing the clerks behind bullet-proof glass! I had prepaid for what I expected would be so much more and hope a refund of my 118 dollars is forthcoming soon! This motel from hell needs a management overhaul and clerks interested in working there and attending to their customers!

Expensive to me ,no daily cleaning, appliances needs updating, breakfast is a muffin and coffee.

This place is unsafe, dirty carpets, bugs everywhere, filthy sheets with stains ,fridge is old with rust all over it, mold buildup, nasty stains on bathroom tub. The breakfast advertised consisted of a few cereal bars and a pot of coffee, In the middle of the night someone have an access card and open the door trying to force into the room, and the door lock prevented him and took off running. This property has only 2 cameras , one at the front desk and laundry room. I called the police and moved out the next morning and before that the access card for the door keep getting turn off. The front desk does not verify if a guest is actually the one at the room, Anybody can walk in and said my card is not working with any room number and the card is activated. This is very scary . I cannot believe with my own eyes that this place is doing business . People save yourself and your family from booking at this place. Do not get fool by the positive reviews . The pictures were not taken at this hotel. Furniture was super old, carpet was dirty, room smelled of cigarette smoke. Stay Away

They need to improve on their breakfast everything was stale coffee not enough for everybody in the building rooms were very dirty found garbage under the bed bugs in the room carpet filthy walk around with your socks on and they will be filthy need to close the place yeah they do