Name: Residence Inn by Marriott Franklin Cool Springs
Address: 2009 Meridian Boulevard, Franklin, Tennessee, United States of America, Franklin, Tennessee, US
Price range: US$164–US$274 per night
Rating: 9.1

What guests think

Across reviews, Residence Inn by Marriott Franklin Cool Springs earns praise for its safe, convenient location, clean and spacious rooms with kitchens, and friendly staff, while reports of hot tub outages, a parking fee, and occasional room maintenance issues appear.

Breakfast is frequently complimented for selection and attentive staff, though a few found the food average. However, a minority of reviews cite overbooking or unwanted downgrades and occasional unfriendly interactions. Amenities include an indoor pool and fitness room; some noted an overly warm pool area or cold pool water. Overall, expect a convenient, suite-style stay near dining with mostly friendly service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool mentioned often; the hot tub is repeatedly reported as out of order, and some noted an overly warm pool area or cold pool water. Several reviews also mention a $10 parking fee that some disliked.

Related guest reviews

10

charly

20 May 2025

·

Stayed 5 nights

Everything was incredible, but watch for future parking lot charges!

8

Stephen

10 Oct 2025

·

Stayed 1 night

The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.

8

Loren

30 Oct 2024

·

Stayed 3 nights

I always stay here when I visit family in Nashville. The rooms are nice, have a full kitchen and sleeper sofa. The property has a poll, hot tub, laundry, breakfast every day. The only thing that disappointed me is that the hot tub wasn't working.

8

Michelle

22 Jul 2025

·

Stayed 3 nights

The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.

10

Leilani

27 Jan 2024

·

Stayed 3 nights

The property was clean and well cared for. The staff were friendly and available. The room had all the amenities of home and was cleverly laid out. The fitness room was small but room enough. The pool was clean and enjoyable. There’s even an urban walking trail around the hotel that we enjoyed.

10

Donna

17 Apr 2022

·

Stayed 1 night

The bed was extra firm .Went down to get a new can opener cause the one I had didn’t woirk. The front desk said someone would bring us one, but never did. The pool water was cold. The hot tub had black mold and dirty . Would not recommend the hottub anyone honestly.

10

Mary Elizabeth

15 Feb 2025

·

Stayed 1 night

We stayed on Valentines Day and the stay was perfect. Easy check in, clean room, welcoming and helpful staff, great area, good breakfast. Check out was 12 not 11 so that was great! The hot tub was down but said we could go to the Courtyard and use that one. So I would highly recommend the Residence Inn to anyone.

8

Jack

5 Mar 2025

·

Stayed 3 nights

Everything was great. The lady that ran the breakfast was very kind and friendly and answered all of our questions. The only bad experience we had was the hot tub was not working. We called before we booked and they said it was working. We booked 3 days before we arrived. When we arrived I asked what time was the pool and hot tub open until that's when we found out the hot tub was not working she said it hasn't been working for over a month.

8

Rebecca

6 Sept 2025

·

Stayed 1 night

The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.

8

Kathy

1 Mar 2025

·

Stayed 1 night

We booked the Marriott specifically for the hot tub. Found out when we arrived that it wasn't working but we could use the nextdoor hotels. Went there and it pretty much was a bath tub with very little bubbles 😕

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Cleanliness

Many guests found rooms and common areas very clean and well kept. A few reported odors or worn elements, and one noted a dirty hot tub.

Related guest reviews

8

Michelle

22 Jul 2025

·

Stayed 3 nights

The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.

10

Theodore

3 Jun 2025

·

Stayed 1 night

Great hotel. Clean rooms, staff is friendly and helpful. Great area, food and drinks very close by. The area is top notch.

10

Donna

17 Apr 2022

·

Stayed 1 night

The bed was extra firm .Went down to get a new can opener cause the one I had didn’t woirk. The front desk said someone would bring us one, but never did. The pool water was cold. The hot tub had black mold and dirty . Would not recommend the hottub anyone honestly.

10

Kirk

2 Feb 2025

·

Stayed 1 night

It was very clean and well kept. Very nice.

2

Waled

4 Aug 2025

·

Stayed 2 nights

This hotel was nowhere near the 4.5 rating that I thought I was booking. While it was walkable to dining options, and in a good neighborhood, the inside of the hotel was very outdated. Our room had a stinch as soon as we walked in, and the beds were very uncomfortable and made a lot of noise. The only thing we actually liked was the indoor pool, but overall for comfort, this hotel was not great at all.

10

Lynn

17 Mar 2024

·

Stayed 1 night

Room and property very clean, like brand new. Free breakfast was awesome! Parking very close and whole area felt very safe.

10

Jessica

14 Jul 2024

·

Stayed 1 night

Everyone was so kind and friendly. Very clean and quiet

10

Kirsten

17 Mar 2025

·

Stayed 4 nights

Clean and comfortable

8

Richard

23 Jul 2025

·

Stayed 4 nights

The property was clean and nice. Staff was good.

10

Mickey

17 Sept 2025

·

Stayed 2 nights

Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !! We will recommend to others and we will be back !!

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Rooms

Spacious, suite-style layouts with kitchens and sofa beds make stays comfortable and convenient, and several guests noted quiet rooms. Some cited aging fixtures, HVAC noise or temperature swings, thin walls, and occasional bed discomfort.

Related guest reviews

10

Deborah

7 Sept 2025

·

Stayed 6 nights

Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast! We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice. There was a very nice patio which came in handy for a cigar smoke! Location… wow lots of great restaurants close by.

8

Michelle

22 Jul 2025

·

Stayed 3 nights

The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.

10

Alexander

10 Jun 2024

·

Stayed 2 nights

Loved the location. The one thing that would make it great would be a Door to sink area away from Bedroom. We had a 1 BR suite. Other than this, just perfect.

6

Margarette

23 Jun 2025

·

Stayed 2 nights

for the price, rooms should have 2 beds

8

Gina Rosalinda

10 Mar 2025

·

Stayed 1 night

I didn’t like that the air conditioning system was noisy, the walls were thin, but everything else about the stay was good.

10

Anne

20 Feb 2025

·

Stayed 3 nights

The layout of the property was great. The rooms are spreadout enough that i never felt on top of anyone else or even heard anyone gor that matter

2

Waled

4 Aug 2025

·

Stayed 2 nights

This hotel was nowhere near the 4.5 rating that I thought I was booking. While it was walkable to dining options, and in a good neighborhood, the inside of the hotel was very outdated. Our room had a stinch as soon as we walked in, and the beds were very uncomfortable and made a lot of noise. The only thing we actually liked was the indoor pool, but overall for comfort, this hotel was not great at all.

10

Steve

8 Aug 2025

·

Stayed 5 nights

Food was decent, I can tell the food was prepared with care. The waitresses are firendly and helpful. Bed comfort was fine. HVAC is a bit finicky, somtimes too cold and sometimes too warm but it's still not bad at all. front desk and every staff was just friendly and hospital.

8

Chadd

26 May 2025

·

Stayed 3 nights

My family and i were in town for the long Memorial Day Weekend. We had a great stay as everything was great. The only 1 issue we had was the constant fluctuation of temperature in the shower. From Burning Hot to Cold by millimeters on the temperature handle in the shower. Again we had a great stay other than the temperature inconsistency in the shower. We would stay here again if we get back to the area.

10

Charles

20 Oct 2025

·

Stayed 3 nights

Nice room

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Service

Staff are widely described as friendly, attentive, and accommodating, with consistent praise for breakfast staff and helpful front desk interactions. However, several reviews report overbooking or downgrades and occasional lapses in responsiveness or friendliness.

Related guest reviews

10

Russell

1 May 2025

·

Stayed 5 nights

Hotel is in a beautiful area. Staff is helpful and attentive. Rooms are very clean and comfortable. Housekeeping and the breakfast staff were amazing!

10

James

28 Sept 2025

·

Stayed 2 nights

Clean and nice neighborhood. Quick uber to downtown Nashville. Great staff!

10

Cynthia

13 Sept 2023

·

Stayed 3 nights

Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.

2

Jim

13 Oct 2024

·

Stayed 1 night

After booking a room on Expedia was told at check in they were overbooked and did not have a room available at Residence Inn. I have Platinum elite status on Bonvoy. Interesting way to treat a frequent Marriott customer.

2

Krista

29 Mar 2025

·

Stayed 1 night

I booked a 1 bedroom suite and was given a studio. Staff did nothing to fix the problem and said since they were fiull, they couldn’t do anything. Very frustrating they didn’t help at all.

10

Rachel

20 Aug 2025

·

Stayed 1 night

Staff very friendly and accommodating.

10

Deborah

23 Apr 2025

·

Stayed 8 nights

Nice quiet property with easy parking. Just a mile of 2 from restaurants and stores. The staff taking care of the breakfast were so polite and kind and kept the food well stocked.

10

PR

29 Apr 2025

·

Stayed 5 nights

Layla at the fro t desk was so nice at 1 in the morning when we checked in. She gave us a list of her favorite places to eat that were great. She was such a nice person to talk to and was very informative.

2

BG D Brooks

7 May 2025

·

Stayed 2 nights

The Marriott Residence Inn oversold my prepaid one bedroom Suite and downgraded me to as standard room-causing my grand daughters to stay elsewhere. Expedia customer was WORTHLESS and, after 45 minutes on the phone talking with at least three different people—I had to hang up and go to a meeting before they could transfer me to another agent. TERRIBLE CUSTOMER service with NO RESOLUTION in sight. You will NEVER handle my travel arrangements in the future!

10

Staci

22 Jul 2025

·

Stayed 1 night

It was great location for what I needed, I was late checking in due to flights, but the staff was nice and got me checked in my room quickly. The room was upgraded which made the stay even better. I would stay there again.

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Location

Safe, convenient area near dining and shops, with easy access to Nashville and Franklin. Some noted that a car helps and walkability can vary with nearby construction.

Related guest reviews

8

Stephen

10 Oct 2025

·

Stayed 1 night

The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.

10

Deborah

7 Sept 2025

·

Stayed 6 nights

Nice size room. Toilets are low to the ground which was a little challenging for my hubby who is in a non weight bearing cast! We were surprised when they tried to charge us $10 a night for parking. There was no mention of paid parking when we reserved the hotel room. They did take it off of our bill though, which was very nice. There was a very nice patio which came in handy for a cigar smoke! Location… wow lots of great restaurants close by.

10

James

28 Sept 2025

·

Stayed 2 nights

Clean and nice neighborhood. Quick uber to downtown Nashville. Great staff!

10

Justin

7 Jun 2025

·

Stayed 6 nights

Nice and quiet. Lots of restaurants around and only 20 to 30 mins from broadway.

10

SHANNON

31 Jul 2023

·

Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.

10

Anne Marie

29 Aug 2024

·

Stayed 3 nights

Safe, quiet neighborhood. Would have been easier to navigate with a car. Not a lot in the immediate area and many sidewalks under construction.

10

Lori

26 Jul 2025

·

Stayed 1 night

Safe neighborhood. Walkable to restaurants and entertainment.

10

Mersudin

27 Apr 2024

·

Stayed 9 nights

Perfect location.

10

paul

7 Jun 2025

·

Stayed 2 nights

nice hotel, great location

10

Mickey

17 Sept 2025

·

Stayed 2 nights

Absolutely a great place to stay - great location for safety and dining, great service, very clean and well provided for room - at a great price !! We will recommend to others and we will be back !!

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Dining

Breakfast is often praised for variety and quality, with attentive staff; a few guests described the food as average. An occasional evening social was mentioned.

Related guest reviews

8

Stephen

10 Oct 2025

·

Stayed 1 night

The place was okay, and the food was not that great. Location was great. $10 charge for parking is not good.

10

Susan

6 Sept 2023

·

Stayed 2 nights

The front lobby staff was not friendly. The lady at the breakfast area was very nice. They had bacon one morning which was a treat! And breakfast potatoes mixed with sausage the next morning that was really good! They put us next to 3 other rooms that were occupied. Doesn’t make sense since they were not busy. However, and luckily it was quiet. Loved the clean jacuzzi. No one was in there either which was nice.

8

Michelle

22 Jul 2025

·

Stayed 3 nights

The location was close to a lot of shopping and restaurants. It was great that it had a pull out couch and a full kitchen. Very helpful when you have a kid that moves around a lot during the night. The fridge was really helpful for kids drinks. The breakfast was good. Fresh waffles was the best! There is sausages and eggs, bacon, bagel, muffins, apple, banana, fruit salad, hardboil eggs etc. Lots of choices. There was always hot water and coffee. The indoor pool and hot tub is a plus however it was really hot in there. We couldn’t stay long because of the heat. The hotel had a weird burnt smell, good thing is it isn’t in the rooms. There were something’s that was not working properly, lose or broken. The door towel rack was supper lose, the knob to the shower is all twisted the wrong way, the handle in the vanity is broken. We did not use them but I think it would be nice that they check the rooms before giving it out. Over all I give it a 4 star. You do have to pay for over night parking which isn’t great but it’s just $10 a night. If there wasn’t a weird burnt smell, some lose/ broken things in room, and the issue with it being too hot in the pool area. It would have been 5. Over all great place for family.

10

Cynthia

13 Sept 2023

·

Stayed 3 nights

Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.

10

SHANNON

31 Jul 2023

·

Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.

10

Lynn

17 Mar 2024

·

Stayed 1 night

Room and property very clean, like brand new. Free breakfast was awesome! Parking very close and whole area felt very safe.

10

Steve

8 Aug 2025

·

Stayed 5 nights

Food was decent, I can tell the food was prepared with care. The waitresses are firendly and helpful. Bed comfort was fine. HVAC is a bit finicky, somtimes too cold and sometimes too warm but it's still not bad at all. front desk and every staff was just friendly and hospital.

8

Rebecca

6 Sept 2025

·

Stayed 1 night

The hot tub was nice and hot. Margo the breakfast lady was absolutely wonderful, but the food itself could have been better.

10

M.

31 Oct 2023

·

Stayed 6 nights

The best complimentary breakfast we've ever had, anywhere!!!! Each morning for 5 mornings, just great! Yummy coffee too. And lovely women who kept everything refreshed and clean. Great suites, good location to access Nashville and perfect for visiting Franklin. Highly recommend.

10

Robert

26 Feb 2023

·

Stayed 2 nights

Clean spacious comfortable quiet and the staff were always helpful. Breakfast was good and enough tables to sit at if you wanted to.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$148
February	US$148
March	US$173
April	US$180
May	US$182
June	US$196
July	US$206
August	US$167
September	US$192
October	US$202
November	US$175
December	US$150

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $197	15 $217	16 $213	17 $188	18 $205	19 $201
20 $168	21 $187	22 $206	23 $206	24 $197	25 $206	26 $187
27 $187	28 $208	29	30 $215

Su	Mo	Tu	We	Th	Fr	Sa
				1 $193	2 $199	3 $199
4 $164	5 $176	6 $214	7 $219	8 $194	9 $244	10 $216
11 $170	12 $179	13 $211	14 $230	15 $199	16 $246	17 $218
18 $174	19 $193	20 $224	21 $244	22 $210	23 $266	24 $274
25 $174	26 $184	27 $210	28 $219	29 $178	30 $221	31 $199

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio Suite, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Suite, 2 Bedrooms

Suite, 1 Bedroom (Hearing Accessible)

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom

Studio Suite, 1 King Bed with Sofa Bed

Studio Suite, 1 King Bed with Sofa Bed (Hearing Accessible)

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Franklin Cool Springs

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Prices for upcoming dates