Ameristar Casino Hotel Council Bluffs

Hotel is in serious need of an upgrade. The rooms are very dated. I was charged an additional $20 for early check in, which was 2 hours. This is crazy! Most hotels let you go ahead and check in, if they have a room available. I won't be staying here again.

The hotel was extremely difficult to deal with. I will not ever stay there again.

We traveled five hours to stay at Ameristar and unfortunately had a very disappointing experience, especially considering the price of the room. Check-in was supposed to be at 4:00 PM, but our room wasn’t ready and we weren’t able to check in until almost 6:00 PM. We had plans at 5:30 that evening and had specifically arrived in time to check in, get ready, and leave. Instead, we didn’t make it to our plans until almost 7:00 PM. When we asked about the delay, we were told we could check in as late as 3:00 AM if we wanted to wait. That really misses the point—we paid for a hotel room with a 4:00 PM check-in because we needed the room at that time, not sometime later that night. For what the room cost, a nearly two-hour delay was unacceptable. We were also disappointed to find that several of the amenities shown on the website had very limited hours. Some of the restaurant and bar options were only available on weekends. There was one restaurant open until 10:00 PM, but after that, the only food/drink options available were inside the casino itself. The separate bar area was also only open on weekends. For a hotel and casino of this size and price, we expected more options for guests staying during the week, especially later in the evening. I wish the limited weekday availability of these amenities had been much clearer before booking. After returning that evening, we planned to spend some time in the casino. Then the power went out throughout the property, bringing everythi

disappointed with the dinner selections

Clean room. Friendly staff.