Name: Holiday Inn Express & Suites Harrisburg West
Address: 2055 Technology Parkway, Harrisburg, Pennsylvania, United States of America, Harrisburg, Pennsylvania, US
Price range: US$95–US$278 per night
Rating: 8.33

What guests think

Across many reviews, Holiday Inn Express & Suites Harrisburg West is praised for clean, comfortable stays, friendly staff, and a convenient I 81 location, with frequent compliments for the free hot breakfast and spacious rooms and suites.

However, guests also report dated areas and intermittent maintenance issues such as aging elevators, finicky HVAC or hot water, broken gym equipment, and occasional noise from thin walls or nearby elevators. The property is pet friendly with an indoor pool, though some mention closures or parking and access challenges. Expect a straightforward stopover that balances value and convenience with occasional signs of age.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Amenities include an indoor pool and a fitness room; several guests found the pool clean and warm, though occasional closures and broken gym equipment were noted. Some mentioned aging elevators and parking or entrance challenges, and the hotel is pet friendly.

Related guest reviews

10

Stephen

20 Jul 2025

·

Stayed 1 night

The exercise facility was good.

8

chris

17 Sept 2025

·

Stayed 1 night

Nice hotel in Mechanicsburg, Pa. Very clean and well kept conditions. Very safe and quiet area. Pool was clean. Room was clean and comfortable. Breakfast buffet was a plus, with hot and cold varieties.

10

Barbara

14 Sept 2025

·

Stayed 1 night

Loved the salt water pool

10

Heidi

24 Feb 2025

·

Stayed 2 nights

The hotel was clean and the room was comfortable. I also enjoyed the pool and the conference rooms

8

Roland

6 Jul 2025

·

Stayed 1 night

Great stay albeit parking was a challenge.

8

Cindy

5 Jan 2023

·

Stayed 1 night

Hotel was great, nice rooms, good breakfast, friendly staff. Parking lot was not well lit, could use a couple more light poles near the front entrance.

6

Amber

17 Apr 2025

·

Stayed 5 nights

Overall it was not terrible but it needed some updates for sure! The upholstery in the suite we stayed in was worn. The wooden furniture was beat up and some outlets didn’t work. To get ice you had to go all the way down to the lobby from the 5th floor. The staff was nice and welcoming though! The breakfast was the same everyday which got old when staying multiple nights. Changing it up on the food options would have been appreciated. Equipment in the gym was broken so that was a bummer for those of us wanting to work out while on vacation. Considering what I paid I was disappointed for sure!

10

Michael

22 Jan 2023

·

Stayed 1 night

Staff was very friendly and helpful. Haven't met staff this competent and friendly in a long time. The pool was clean and heated to a good temperature. The hotel could use some cosmetic updates, but for the most part was good. Our room was clean and the breakfast was better than most hotels. The beds were comfortable and the soap and shampoo/conditioner we're Dove, which was nice. The only negative thing was the constant weed smell in the hall, it didn't smell in our room but the hallway was bad.

6

Mark

31 Aug 2023

·

Stayed 4 nights

Pool not working & we didn't know/informed ahead of time. Location was great, breakfast was great. Was overpriced for the quality. Upkeep needs to be done better. One of the 2 elevators was broke for most of our stay. We were put on the 5th floor with no ice machine on that floor. Our last day there our room keys did not work & had to get them reprogrammed because the staff did not enter them correctly when we checked in. We feel the cost of the room did not meet expectations. We would have appreciated a warning of the facilities ahead of time or been compensated for the lack of 1 elevator & no pool.

8

Troy

18 Aug 2025

·

Stayed 1 night

Disappointed in staff friendliness at check in. Staff in front entrance smoking. Access to entrance difficult with steep climb from parking lot. Parking lot difficult to find open space and when found inconvenient to front entrance of property.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is frequently praised across rooms and common areas. A few guests reported issues like stained or worn carpets, bathroom mold or grime, and isolated housekeeping lapses.

Related guest reviews

10

Deborah

4 Dec 2025

·

Stayed 4 nights

The staff were helpful and courteous. The room was clean and comfortable.

10

Elissa

29 May 2025

·

Stayed 2 nights

One of the cleanest hotels I’ve stayed in!

4

Jennifer

26 Feb 2024

·

Stayed 2 nights

Well…it looked as if someone picked their nose and wiped it on the wall in the bathroom. Dirty, muddy handprints on the wall in the main room. The pool area was gross (pool did not appear clean, poor lighting, etc.). We had switched our stay after a night at the Holiday Inn Express on Carlisle pike, which was even worse. We couldn’t stomach having breakfast there. The experience has turned us off from this chain. Not sure we could do it again.

10

Joseph

16 Nov 2025

·

Stayed 1 night

Online the place is given a 2 star rating, i have no idea why. This place was clean, the staff was nice and helpful, the food was good. I enjoyed the stay more than 95% of the rooms ive booked before.

10

Loretta

29 Sept 2025

·

Stayed 1 night

Older facility, but very clean. We would stay here again.

6

Christy

25 Jul 2025

·

Stayed 8 nights

Housekeeping is really bad. Was there 8 days. Request for sheets to be changed at least once. Didn't do it. Never vacuum the room or clean it because of us stay over. Only did trash and towels Never filled soap. Ran out. Had to buy our own. Very dark in room. Lamp was missing.

6

John

22 Dec 2022

·

Stayed 1 night

Room was super tiny although it said there was room for 5….very crowded and a fire hazard if we had to get out of the room quickly. When putting sheets on the pull out couch, we noticed a big gross stain on the couch mattress. We had to ask for more towels, as they only gave us 3, as well as sheets for the pull out couch. There were large scratches all over the bottom of the bed, as if an animal had done it. The white sheets were very wrinkled and had various black marks/stains here and there. There was a dead fly on the window sill. The pool was closed for some sort of renovations, so we couldn’t use it if we wanted to. The breakfast was the most positive part…lots of choices and pretty good. When checking out, they did not even ask us how our stay was. Overall, very disappointing stay.

10

LaKeisha

5 Nov 2025

·

Stayed 2 nights

Ray was so helpful with my stay. Thank you Ray for stepping up and giving exceptional customer service. When I needed extra towels and needed help with a loud neighbor Ray was there to help thank u so much. Everything was clean from top to bottom. I will definitely book again.

8

Cynthia

10 Sept 2025

·

Stayed 1 night

Room was ok, pet rooms seem to always have dirty floors.

10

Pam

9 Dec 2025

·

Stayed 2 nights

All staff were friendly. The hotel has been updated some which is nice and everything was clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms and suites are generally spacious and comfortable, with many appreciating large layouts. Some note dated decor, thin walls, and maintenance problems (e.g., inconsistent AC or hot water, nonworking hairdryers or TV streaming), and bed firmness varies.

Related guest reviews

6

Heather

16 Sept 2023

·

Stayed 1 night

The air conditioning in our room was not working properly. Called the front desk and asked for a fan. They did not have any fans. Disappointed and made for an uncomfortable night sleep.

6

Dan

7 Sept 2024

·

Stayed 2 nights

Clean beds and nice enough management. The downside was that Netflix, Amazon Prime, or screen mirroring didn’t work, so we had to watch cable. Not preferable, but hopefully they can fix that or upgrade the smart TV system in the future. No streaming options was a letdown. Nice room/bathroom though.

6

Michelle

13 Jul 2025

·

Stayed 5 nights

Close to family. However, hotel is not wearing well. Trouble with the tv, the refrig, etc.

10

Sarah

18 Jun 2025

·

Stayed 3 nights

The suite was very spacious and large enough to accommodate all six of us! The staff were all very friendly and helpful and this was a convenient location for us on our trip to visit HersheyPark. Everything was clean and well stocked for us, and checking in and out was nice and easy. I would stay here again!

4

Alexander

3 Aug 2025

·

Stayed 2 nights

Everything was good except breakfast was mediocre and the bed was terrible. Ive slept better on couches. it was like sleeping on top of plywood with a blanket.

8

Robert

28 Jun 2025

·

Stayed 1 night

Stay was good. Staff is friendly. Property is old and dated in appearance in and out. Room layout of Standard King is not functional. Very large closet is other end of room from bath. King bed was only about 12-14” clearance from HVAC unit. Would be hard for average size person to navigate especially in the dark. Sheers were missing and valance box gone with only the top board remaining. Thankfully, bed was newer and very comfortable. Bathroom was clean. Sink faucet hot/cold backwards, perhaps cartridge inserted incorrectly. Lori, the breakfast hostess, is incredibly nice and served us even though we were 5-10 minutes past closing. Our mistake for not knowing it closes at 9:30. Love HI Express so hope this one is brought up to level of most I have stayed in.

10

Kathleen

12 Apr 2025

·

Stayed 1 night

We had a great stay. Family suite was very large and nice. Would definitely stay again.

6

Kristina

14 Jul 2025

·

Stayed 1 night

Stopped here to rest after a 10 hour drive. It was comfortable enough for one night, but the rooms seemed a bit outdated. The bathroom included Dove products however the shampoo, conditioner, and body wash was all the same consistency and seemed very fragrant for a Dove product. The hairdryer in my bathroom also did not work.

8

Raquel

19 Feb 2024

·

Stayed 3 nights

Room was next to the elevator and it was loud. Walls are too thin. Couldn’t get a good nights sleep all weekend.

10

Krieke

16 Jul 2025

·

Stayed 1 night

The room was enormous with a separate seating area. Very comfortable and a large bathroom with a door. I am a coffee snob and their coffee was excellent, beans are ground for each cup so it is very fresh. There was a nice pool and multiple good restaurants in the area. We paid just a little more than usual but the reward was more than worth it.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, attentive, and helpful, with quick check in and good problem solving. There are occasional complaints about unwelcoming or unresponsive front desk interactions and missed requests.

Related guest reviews

10

David

21 Apr 2025

·

Stayed 5 nights

Great service! Very clean

4

Gary

15 Aug 2023

·

Stayed 1 night

Arrived at hotel just after 5pm. Check in went quickly and smoothly. Went to room, which was nice. Was going to get ice but could not find an ice bucket. Returned to lobby to bring back luggage dolly and to see about getting a bucket. Spoke to the desk associate (later told that it was Amber, the Supervisor ) who stated that every room has a bucket, there were no extras and check all the cabinets. The only solution she would offer to provide a plastic sleeve. Checked all the cabinets and found no bucket. Going out to dinner I stopped at the front desk again and spoke to another associate about not finding a bucket who went to the next room to let the supervisor know. Could hear her say again there were no extra buckets and a plastic sleeve would be the only option. Before I left for dinner I did say, loud enough for her to hear, the right thing to do would to be to get a bucket from an unoccupied room for our use. Upon returning from dinner the desk associate had our bucket. After an 8 hour drive the last thing I needed was to deal with trying to get a bucket for our ice. What was most disappointing was, outside of our initial meeting, the supervisor did not speak to me face to face and how inflexible she was. My wife and I saw her on 2 other occasions with no acknowledgment.

6

Thomas

11 Jul 2025

·

Stayed 1 night

You really need to review the front desk person we came in contact with upon our arrival. Very unwelcoming!

10

AMBER

14 Nov 2024

·

Stayed 2 nights

The housekeeping staff were super friendly and accommodating - the front desk workers looked like they didn’t want to be there

10

Jose

1 May 2025

·

Stayed 1 night

Loved this place the gentleman at the check in was so attentive and helpful made us feel right at home. Just what we expect from Holiday Inn

6

Jenifer

22 Apr 2025

·

Stayed 5 nights

Hotel clean with great breakfast. Room only cleaned 1 out of 5 days which was fine. But when we asked for clean towels we were met with blank looks from front desk. And never saw the towels. Front desk employees need to be replaced!

10

Hope

22 Dec 2025

·

Stayed 3 nights

Breakfast was great. Staff was very attentive and welcoming. Great hotel and will be back for sure

10

Pamela

20 Jun 2023

·

I recently stayed here and it was by far the best hotel I’ve ever stayed at!! The manager at the front desk was so professional and kind! The entire staff were amazing-from check-in to check-out. The cleanliness, the flexibility with our stay, and of course the convenience of being right next to the hospital where I had surgery…. this hotel was worth the $$ and earns a 5/5 in every category! (And the breakfast buffet was just an added bonus in my book 👍) I HIGHLY recommend booking a stay at this Holiday Inn!!

10

LaKeisha

5 Nov 2025

·

Stayed 2 nights

Ray was so helpful with my stay. Thank you Ray for stepping up and giving exceptional customer service. When I needed extra towels and needed help with a loud neighbor Ray was there to help thank u so much. Everything was clean from top to bottom. I will definitely book again.

10

Bryan

8 Jul 2025

·

Stayed 4 nights

The staff was amazing. I picked the wrong type of room for my family and they fixed it instantly. Great service. Entire staff was kind and helpful

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Conveniently located just off I 81 near UPMC West Shore and grocery stores, making it an easy stopover. A few guests found dining options not within easy walking distance and mentioned a steep approach or limited lighting near the entrance.

Related guest reviews

10

Jill

12 Jan 2025

·

Stayed 1 night

Great location right off highway. Staff was friendly and helpful. It was snowy and parking lot was cleared and safe.

10

Patti

15 Apr 2025

·

Stayed 1 night

Very convenient. Eady off/on highway with grocery store & restaurant nearby. Our room was spacious & super clean. Comfy beds plenty of towels.great, friendly staff. Some noise through the walls but it didn't impact our sleep. We'd definitely stay here again.

10

Jeffrey

6 Apr 2023

·

Stayed 1 night

Very convenient to UPMC facility where my husband was having major surgery.

10

Gary

11 Aug 2023

·

Stayed 1 night

Very convenient to 81. Nice facilities. Pool looked inviting but didn't get to try it out. Good breakfast and coffee. 30 minutes from Hershey and much cheaper than Hershey options.

10

Paul Carter

14 Jul 2025

·

Stayed 4 nights

It was a good stay. But when I booked the room i thought it was the same Hotel that i stayed in the year before. The other Hotel is in the town. The hotel looked the same as the last one. We had to drive to get something to eat. The Hotel we stayed at the year before there were restaurants right next door. I hope i can get a room and the Hotel i stayed at the year before. Thanks Paul

10

Audra

10 May 2025

·

Stayed 1 night

Easy access from I 81 and the staff was very friendly

10

Cynthia

1 Jul 2025

·

Stayed 1 night

Close to Hospital

10

Cynthia

13 Aug 2023

·

Stayed 1 night

Right off the highway. Clean, large room, staff friendly, priced well.

8

Cynthia

1 Jul 2025

·

Stayed 1 night

Close to hospital

10

Marcy

3 Mar 2025

·

Stayed 1 night

Good stay in a convenient location!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is a strong point for many, with hot options, good coffee, and attentive hosts. Some guests found variety average or hours and policies restrictive on certain days.

Related guest reviews

10

Steve

13 May 2025

·

Stayed 1 night

Clean and comfortable stay. Dont miss breakfast. It delicious and dissppears at 9:31am promptly. I made it but a few others just missed it.

8

William

25 Apr 2025

·

Stayed 3 nights

Well maintained, good breakfast and great 24 hr fresh coffee

10

David

27 Nov 2023

·

Stayed 1 night

Great stay. Well staffed, clean hotel and the breakfast was excellent!

8

Andrea

4 May 2025

·

Stayed 1 night

This was a decent property, the room was clean, easy free parking. There is no hairdryer which is not a big deal but I like hotel providing them. The breakfast also did not open until 7am on Sunday morning and we had to be at the farm show complex by 7am so it would have been nice to have that open up earlier as I know other chains do. Overall I would recommend

8

Leslie

12 Sept 2025

·

Stayed 2 nights

The breakfast buffet was just okay and lacked variety from day to day

6

Sandra

1 Dec 2023

·

Stayed 1 night

The only disappointing thing about our stay is that my husband has a dairy allergy and they only had cheese and egg omelette. When I asked if they could make just an egg omelette they stated they could not because it was not on the menu of food they were not allowed to cook. Don’t believe it was the staff’s fault but disappointing that they have regulations like this. There is many people with dairy allergies. Entering else was wonderful. Staff, cleanliness and overall every other experience was pleasant.

10

Thomas

11 Mar 2025

·

Stayed 4 nights

Breakfast was very good.

10

Carter

18 May 2025

·

Stayed 2 nights

Clean, affordable, close to highway but quiet. Breakfast was excellent. Thanks to Omar on the breakfast staff for his help and hospitality. A good place for us plus our cat!

8

Micheline

5 Mar 2025

·

Stayed 1 night

Good hotel with one of the best breakfasts in such hotels.

10

Robert

3 Feb 2025

·

Stayed 1 night

Great service Decent breakfast

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$93
February	US$96
March	US$94
April	US$106
May	US$101
June	US$133
July	US$121
August	US$130
September	US$122
October	US$122
November	US$98
December	US$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $278	16 $148	17 $130	18 $145	19 $117
20 $95	21 $102	22 $147	23 $121	24 $112	25 $129	26 $104
27 $101	28 $101	29 $112	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2 $173	3 $138
4 $105	5 $106	6 $111	7 $119	8 $124	9 $200	10 $189
11 $109	12 $112	13 $109	14 $117	15 $112	16 $157	17 $128
18 $116	19 $115	20 $116	21 $115	22 $117	23 $128	24 $122
25 $111	26 $116	27 $120	28 $119	29 $122	30 $102	31 $101

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

Standard Room

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Suite, 1 King Bed

Standard Room, 2 Double Beds

Suite, Multiple Beds

Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

Suite, 2 Double Beds

Standard Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Harrisburg West

Have a question?

Prices for upcoming dates