Is parking available at the hotel?

Free self-parking is available on-site. However, parking is limited, and no reservation is required.

What type of breakfast is offered?

A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

What are the check-in and check-out times?

Check-in is from 4:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests can inquire about specific accommodations upon arrival.

Where is the hotel located in relation to local attractions?

The hotel is situated in South Asheville, within a 15-minute drive of Biltmore Estate and Blue Ridge Parkway Asheville Entrance. It is 0.1 miles from Asheville's Fun Depot and 1.9 miles from Historic Biltmore Village.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is available from 10:00 AM to 10:00 PM. Guests must contact the property in advance to reserve access to the heated pool.

What are the policies for children staying at the hotel?

Children aged 16 years and younger can stay for free when occupying the parent or guardian's room using existing bedding.

Are extra beds or cribs available at the hotel?

The hotel offers cribs for an additional fee of USD 10.00 per day. Availability is limited, and advance request is required.

Brookstone Lodge near Biltmore Village

Average nightly price at Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel by month, last 12 months (USD)
Month	Average price
January	US$75
February	US$82
March	US$84
April	US$92
May	US$99
June	US$102
July	US$97
August	US$82
September	US$108
October	US$129
November	US$111
December	US$98

What guests think

At Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel, travelers often praise clean rooms, friendly staff, and a convenient base for driving to Biltmore and Asheville sights, while also noting some trade-offs typical of a budget-friendly stay.

Many like the comfortable beds and recent room updates. Common complaints include road and hallway noise from thin walls, tight parking, a very small gym and pool, and an inconsistent breakfast and Wi‑Fi. Expect a practical, affordable stay close to Biltmore.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: a small indoor pool (cleanliness and temperature vary), a tiny gym with just a treadmill and an elliptical, and limited, sometimes obstructed parking; there is no guest laundry.

Related guest reviews

8

Elizabeth

1 Oct 2023

·

Stayed 2 nights

The lodge was nice on the inside. Staff was friendly. Adequate towels, etc. Beds were clean and comfortable. However the outside was a disaster. Apparently work is being done on the building. There are connex boxes, equipment, and tools everywhere. You can only park on one side of the building. We were there on Wednesday, Thursday, and Friday and never saw workers or any work being done. If you can make it through the driveway to the entrance and find a place to park, you will find a nice hotel inside.

8

Steve

12 Nov 2023

·

Stayed 4 nights

Friendly staffs and great location 4 stories facility has only one elevator Room cleanliness is good but showing signs of aging, beds start sagging and rather uncomfortable Swimming pool is somewhat filthy

8

Timothy

6 Apr 2025

·

Stayed 2 nights

Was a clean hotel. Nice location. Parking wasnt so great wasnt alot of room for parking. Room was okay but fan didnt work in bathroom , and outlet had sparks when something was plugged in. Pull out sofa had no bedding and was very uncomfortable matress was awful. Other than that romm was great, pool was nice as well.. Breakfast was good but not alot of choices its like they ran out and didnt want to refill it, we went down to Breakfast around 830. Other than that nice hotel.

10

Jackson

30 Jul 2025

·

Stayed 1 night

Property was nice, clean, and spacious. Fitness room was small tho. Consisted of a single treadmill and elliptical. Overall, a nice stay

8

Karen Ann

7 Jul 2024

·

Stayed 4 nights

Unfortunately, ice machines were not working, The shower at the pool was not working- handle was broke. Snacks were a little pricey, but I guess that is out of convenience. Otherwise, It was a nice stay, staff was always pleasant and helpful with getting a little ice. Morning breakfast was a great start to the day. I would be staying here again when coming to visit my son, in Asheville!

10

George

31 Mar 2025

·

Stayed 1 night

This is a great property with excellent staff. A good breakfast, heated pool, secure parking and easy access entering and leaving the property.

8

Robert

26 Oct 2025

·

Stayed 2 nights

Room was semi clean but there was trash and very dirty at the wall behind door could tell they just clean with door open and they can’t see it there. Pool was not heated and extremely cold.

10

Gretchen

28 Sept 2025

·

Stayed 4 nights

It was a comfortable hotel room, close to everything we were wanting to see. Breakfast was good. The only complaint is that there is no guest laundry and they directed us to a nearby one where most of the machines weren’t functioning. Otherwise, a good value and pleasant stay.

8

Christopher

5 Aug 2025

·

Stayed 3 nights

The parking situation is terrible there is barely any spots. They currently have 2 shipping containers blocking 5 spots in total. Outside of the parking situation the everything else was great.

8

Kenneth

21 Aug 2024

·

Stayed 1 night

This is the smallest room I have ever been in as a hotel. there is hardly a foot between the queen bed and the wall. No quest laundry. clean and comfortable bed

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Cleanliness

Most guests find the property very clean, but there are repeated lapses noted—dirty linens, odors, and missed bathroom or floor areas.

Related guest reviews

8

Tiffany

16 Jul 2025

·

Stayed 1 night

Overall cleanliness was not great

8

SHERRY T

18 Nov 2025

·

Stayed 2 nights

Staff friendly, rooms clean.

10

Tammy

24 Aug 2025

·

Stayed 1 night

Clean rooms.

6

Steven

10 Oct 2025

·

Stayed 1 night

The first room had a mildew smell so intense that we couldn't stay there. The second room was clean and didn't smell. The mattress should have been swapped out a year ago, as it was collapsing, but the room was clean. Hotel owners should be required to occasionally stay in their hotel rooms or have employees stay in the rooms. If they did this, rooms would never degrade like this.

2

Erica

20 Jul 2025

·

Stayed 1 night

Staff at front desk made us feel like she was stealing our debit/credit information- had to freeze it and reorder. Dirty sheets! Yuck. Bath tub wouldn’t drain. Floors were sticky. Overall not impressed.

4

Watlyn

1 Jul 2025

·

Stayed 4 nights

I visited Asheville with my family of five and, unfortunately, we did not enjoy our stay at this hotel. The Jamaican woman at front desk was friendly and welcoming when we first checked in, but after that, we had no further interaction with any hotel staff—not a single greeting or check-in during our stay. The cleanliness of the room was also concerning. There were dried brown stains on the bathroom floor behind the toilet, which made us question how thoroughly the room had been cleaned. Parking was chaotic in the evenings, with no clearly communicated system in place once the lot filled up. The biggest letdown was the breakfast. Aside from the waffles, there was little that was edible, and the coffee was particularly bad. On a positive note, we did feel completely safe throughout our trip, which we appreciated. I would not stay here again.

6

Charles

8 Oct 2023

·

Stayed 3 nights

Overall the property was nice. The room had a very strong odor kinda like mold. Linens weren’t too clean. Staff was nice and helpful especially Kim. The remodeling process was annoying because the outside dumpsters took up the majority of parking.

10

Frank

14 Nov 2025

·

Stayed 1 night

Great room, comfortable, clean. Nice Breakfast

4

Allinee

12 Nov 2023

·

Stayed 1 night

Room was hot all night. Phone lines not working. There was a terrible smell in the room that wouldn’t go away. Right before we left we found a very dirty pair of women’s underwear in the closet. Just gross!!

6

Maiysha

17 Jun 2024

·

Stayed 2 nights

This my second stay at the Brookstone lodge in Asheville NC. The good part first: Jamila, the morning front desk manager was extremely friendly and professional. Bad part: I checked in 6/14/2024 and when I got ready to get in the bed I noticed in one of my two queen beds several strands of hair. That concerned me so I checked the second bed and found hair some brown spots on the sheets. I took photos and went to the front desk to ask for housekeeping to change the sheets. They told me housekeeping left at 3pm, but I could take some clean sheets and remake the beds myself. Of course I wasn't sleeping in a dirty bed, so I took the sheets and remade my bed. The next day I told the front desk person about this, she said she would have the staff change out both the beds. Unfortunately, that afternoon when I returned, the bed sheets had still not been changed. It was after 3pm so I knew the cleaning staff was gone. The bed should have been clean in the first place, but it definitely should have been cleaned when I made the request. I should not have had to remake my bed. I was extremely disappointed with this stay, and likely will not stay there again.

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Rooms

Rooms are modern with useful amenities and many find beds comfortable, but several note small layouts, soft or sagging mattresses, road and hallway noise from thin walls, and occasionally weak Wi‑Fi or finicky A/C.

Related guest reviews

8

Christie

31 Jul 2025

·

Stayed 3 nights

The WiFi isn’t good at all and we tried to call and inquire about it and the man at the front desk said “it’s just like that”. The bed has deep indents and isn’t comfortable. The breakfast one morning didn’t have any type of meat. It is in a great location, pretty clean overall even though you can tell it’s older, and friendly staff.

6

Calvin

13 Oct 2025

·

Stayed 1 night

Although it seems they have made upgrades, the hotel is definitely dated. The room itself was clean but the ac was definitely regulated by the staff. 70 was stuffy throughout the night, yet cooler at times during the late evening. It was not consistent. The water/shower was nice and hot.

8

Lisa

16 Oct 2025

·

Stayed 1 night

Clean room, somewhat updated. Bed was awful. Breakfast was pretty good.

6

Chrisilda

14 Jul 2024

·

Stayed 2 nights

The hotel in the halls were very hot . The AC was loud in the room. The room was small .The road noise was very loud at night.

8

Gina

1 Sept 2024

·

Stayed 1 night

Close to shopping and Dining at Biltmore Village. Room was next to elevator and really small.

8

Venkata

2 Jul 2024

·

Stayed 1 night

Perfect for visiting Biltmore estate. The room is clean, breakfast is good, 5-10 minutes drive from restaurants, facility is good for the price. My only complaint is bathroom door. It is sliding door, which always stays open unless you lock from inside. As a result it covers the light switches on the wall. We had to search for ways to turn on lights when we entered. The sliding door doesn’t block sounds, so we can hear everything from bathroom.

6

Lisa

15 Aug 2024

·

Stayed 1 night

Property was very clean. We had guests above us that arrive late and stomped around all night ... 3 am. Noise made it hard to sleep. Need better insulation between floors.

8

Jessica

13 Oct 2025

·

Stayed 3 nights

The beds were very comfortable. The rooms were very clean, only criticism is the rooms are not sound proof..you can hear ur next door neighbors.

8

Carl

3 Aug 2024

·

Stayed 3 nights

Hotel is really nice. Room nicely appointed, but the bed was really soft and was like sleeping in a hammock. Not a really good sleep here.

4

Candy

15 Apr 2025

·

Stayed 1 night

Inside property had a lingering smell of marijuana in the hall way all morning long. Could hear the foot steps from room above. People talking next room, walls are that thin.

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Service

Staff are widely described as friendly, welcoming, and helpful, though a few guests encountered curt or slow responses and inconsistent follow‑through on issues.

Related guest reviews

6

SANJEEV

1 Sept 2025

·

Stayed 1 night

Beautiful hotel. Everything looks clean and beautiful. The one thing I didn’t like was: I told the front staff that we need to leave very early in the morning and if we could get any bagged breakfast. The person told us “almost no”. He didn’t try or say anything assuring.

8

Catherine

14 Nov 2023

·

Stayed 3 nights

Great stay and no problems on-site. However, I chose the reserve now, pay later. I’ve never had to pay prior to getting to the hotel when I did this. However, they started trying to charge my card for the reservation at 2pm when check-in didn’t even start until 4pm. Then called to tell me I needed to pay because they were full and couldn’t guarantee my room. Never had this issue before at any other hotel. Tammy at the front desk was WONDERFUL and got it all squared away before we arrived and didn’t charge a dime until we were checking in!

10

wanda

12 Jun 2025

·

Stayed 3 nights

Friendly staff

6

Raul

23 Mar 2025

·

Stayed 2 nights

I was received with a “Yes”? It’s a hotel and you receive guests, why you receive a guest with a “yes” like you not expecting no one to come and stay?

10

charles

27 Jul 2025

·

Stayed 1 night

Wonderful experience. Front desk (Chris) very friendly and helpful.

10

Suzanne

15 Jul 2025

·

Stayed 2 nights

Great hotel near all you need in Asheville. Staff is super friendly.

4

Marsha

9 Apr 2025

·

Stayed 2 nights

We had to wait over 20 minutes for someone to come to the desk to check in. Although at a glance the room was tidy, the floors were very tacky. I definitely needed to always have my slippers on. It could be from the cleaning products used, as the room had a strong chemical smell for several hours after checking in. Shower was a nice walk in design, but water pressure was low. Coffee pot in the room did not work & the bed frame was not properly attached to the metal base, so the mattress basically slid around any time we tried to get into bed. My husband did the best he could to stabilize. Front desk mentioned that they were having issues with the king beds doing that & were waiting on parts for repair.

4

Lori

28 Sept 2025

·

Stayed 2 nights

the lights only half worked there was stains in the shower floor the staff was very short did not give information unless asked

10

Barbara

22 Jun 2025

·

Stayed 1 night

The desk agent was friendly and answered all questions with grace. I felt like a special guest.

10

Sharhonda

20 Jun 2025

·

Stayed 1 night

Our stay was wonderful. This hotel was clean and the staff was super friendly.

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Location

Convenient for driving to Biltmore Estate, Biltmore Village, and Asheville attractions, but set on a busy road with noticeable traffic noise and little within walking distance.

Related guest reviews

10

Lizette

3 Dec 2023

·

Stayed 3 nights

So clean.. beautiful rooms and only 5 minutes from biltmore village! Great place if you are visting Biltmore but dont want to pay to STAY in Biltmore. Safe clean and beautiful

10

Edwin G Gonzalez

15 Jun 2025

·

Stayed 3 nights

Good location and friendly service.

10

Sara

10 May 2025

·

Stayed 1 night

Brookstone Lodge appeared to be recently updated and clean. All staff I interacted with were friendly and helpful. Traffic noise was noticeable at night due to the location, but it was very close to the sites we were visiting.

8

HEATHER

13 Jun 2025

·

Stayed 1 night

The hotel is very convenient to downtown. The room was clean and spacious. Great bathroom update. A lot of traffic outside the window so not very quiet.

8

Kara

26 Nov 2023

·

Stayed 2 nights

Nice and clean for price, central location

10

neeraj

29 Dec 2024

·

Stayed 2 nights

Great property at a very convenient location.

10

Tibin

4 May 2025

·

Stayed 2 nights

Good place to stay near biltmore estate

6

Robert

1 Mar 2024

·

Stayed 1 night

Property on a very busy / noisy road / intersection

8

Jennifer

8 Jan 2024

·

Stayed 3 nights

Clean and they actually did daily room cleaning! Location is 5 min drive from Biltmore Village. Good value.

10

Dava

29 Apr 2024

·

Stayed 2 nights

The staff was friendly and efficient. On a very busy corner traffic-wise. No shopping or dining is walkable But facility was very clean and inside the traffic noise was minimal.

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Dining

Hot breakfast is available and often appreciated for waffles and basics, but quality and variety are inconsistent, coffee and juices draw criticism, and items sometimes run out before closing.

Related guest reviews

8

Christie

31 Jul 2025

·

Stayed 3 nights

The WiFi isn’t good at all and we tried to call and inquire about it and the man at the front desk said “it’s just like that”. The bed has deep indents and isn’t comfortable. The breakfast one morning didn’t have any type of meat. It is in a great location, pretty clean overall even though you can tell it’s older, and friendly staff.

6

Hua

6 Sept 2024

·

Stayed 1 night

The breakfast was lame, no meat nor oatmeal were served while we stayed. And, The coffee tasted AWFUL!! It seemed the coffee machine (at the breakfast area) was never cleaned and coffee tasted burned.

8

Lisa

16 Oct 2025

·

Stayed 1 night

Clean room, somewhat updated. Bed was awful. Breakfast was pretty good.

8

Timothy

6 Apr 2025

·

Stayed 2 nights

Was a clean hotel. Nice location. Parking wasnt so great wasnt alot of room for parking. Room was okay but fan didnt work in bathroom , and outlet had sparks when something was plugged in. Pull out sofa had no bedding and was very uncomfortable matress was awful. Other than that romm was great, pool was nice as well.. Breakfast was good but not alot of choices its like they ran out and didnt want to refill it, we went down to Breakfast around 830. Other than that nice hotel.

8

Jeffery

22 Nov 2025

·

Stayed 1 night

Clean hotel with decent breakfast options

10

Amy

13 Nov 2025

·

Stayed 1 night

I loved the amenities! I didn’t use the pool, because there wasn’t time. I do love that there’s constantly hot coffee, tea, and cold drinking water if you’d like it. The continental breakfast was pretty good. Waffles, eggs, sausages, or a variety of bagels and such.

10

Bob

9 Jun 2025

·

Stayed 2 nights

Great spot close to downtown, highway and not too far from airport. Free breakfast, the only downside is they water down the juices. We tried all of them.

10

Christy

23 May 2025

·

Stayed 1 night

Great stay. Breakfast could have been better - but staff was great and hotel was clean!

10

Frank

14 Nov 2025

·

Stayed 1 night

Great room, comfortable, clean. Nice Breakfast

6

Dorit

10 Sept 2024

·

Stayed 2 nights

Improve the quality of breakfast options. The processed food unhealthy.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $78	2 $82	3 $82	4 $79	5 $78	6 $127	7 $129
8 $75	9	10	11	12 $94	13 $130	14 $135
15 $83	16 $92	17 $99	18 $93	19 $93	20 $122	21 $126
22 $86	23 $86	24 $86	25 $86	26 $90	27 $127	28 $130
29 $86	30

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3 $86	4 $115	5 $115
6 $90	7 $86	8 $88	9 $89	10 $86	11 $115	12 $119
13 $86	14 $82	15 $88	16 $86	17 $89	18 $127	19 $115
20 $86	21 $88	22 $88	23 $86	24 $90	25 $122	26 $130
27 $91	28 $86	29 $87	30 $101	31 $107

Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Prices for Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed

Luxury Single Room, 1 King Bed

Room, Multiple Beds

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible

Guest reviews of Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

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