Extended Stay America Suites - Houston - IAH Airport

Front desk has teenagers loitering playing loud rap music outside of entrance. Door handle was not attached to bathroom door, vents on ceiling were all rusted out.

Spacious

T

Noisy guest, there was a huge fight at 4 o’clock in the morning with yelling door, slamming and beating on walls. I called the front desk and no one came to see about it. No police, nothing. The manager is rude and less than helpful! The elevators went out… both of them, and they were still sketchy afterwards. Skip this place!

The bathroom was not clean, the bathtub had grime at the front of tub near drain and toilet had mold under the rim so bad you can see it as you walked past the door. We requested the for a maid to come to room to clean. The front desk clerk said she would send them but they never showed up. And I was told that once you pay for the room it was final. They advertised in room kitchen supplies available upon request. When requested the clerk said they did not have pots, pans, or paper plates. The service and customer service was unacceptable. This was my first stay at an Extended Stay and most likely will be my last.