Sonesta Essential Savannah Gateway

My first impression was good. I arrived around midnight, the lobby decor was nice and the manager greated me immediatly and he was super nice even upgrading my room at no charge. Unfortunately the room I was given was horrible & it gave me a very bad impression of the hotel. There was a musty smell when I walked in that I assumed was from the a/c and a burn mark on the wall around the light switch. When I opened the shower door the walls were stained & the smell was even worse. I tried to call the front desk around 1am but there was no answer. If this was an upgrade what were the rest of the rooms like? I had been driving all night and had to get up for work at 4 am so against my better judgement I felt I had no choice but to just go to sleep and deal with it in the morning. When I laid down I then noticed a large stain on the sofa and more mold stains on the ceiling around the water sprinkler. I got little to no sleep because of the horrible condition. This room should NOT be rented again without a complete remodel. I went to checkout at 4 am and reported the conditions of the room. The manager was still super nice and insisted I should have notified him immediately and offered me another room with the opportunity to inspect it first. This room was much better and I was able to properly get cleaned up before work. He was very apologetic and I gave him grace but I have a hard time believing that he was not aware of the condition of that room before he put me in there.

AC unit leaked and flooded the floor getting our belongings wet. Staff was not concerned. Night check in attendant was very friendly. Breakfast was not very good.

The staff was great. The breakfast was good my only concern was I couldn't take my breakfast back to my room. The room was clean but the sheets looked like they needed to be replaced because of old stains. The bathroom needed to be updated/remodel. We enjoyed the indoor pool it was very nice.

Staff went out of their way to make sure everything was great during our stay!

Room was clean, the bathroom had a jetted tub