Name: Hilton Garden Inn Omaha East/Council Bluffs
Address: 2702 Mid America Drive, Council Bluffs, Iowa, United States of America, Council Bluffs, Iowa, US
Price range: US$75–US$257 per night
Rating: 8.1

What guests think

At Hilton Garden Inn Omaha East/Council Bluffs, guests frequently highlight friendly service, clean rooms, and convenient access to the casino and Mid-America Center, while recurring complaints cite air-conditioning failures, limited parking, and occasional maintenance or noise issues.

Many also mention comfortable, spacious rooms and a generally quiet stay. Facilities feedback is mixed: the indoor walkway and elevator key access are appreciated, but parking can be tight, there is no hot tub, and some elevator key glitches occurred. Breakfast typically costs extra and is viewed as pricey, and on-site food and drinks can feel limited or expensive. Expect a clean, convenient stay, but verify room HVAC and plan for parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is limited or awkward and sometimes shared with casino visitors; guests appreciate the indoor walkway and elevator key access, but note there is no hot tub and occasional elevator key issues.

Related guest reviews

4

Adria

26 May 2025

·

Stayed 2 nights

The hotel and staff were fine it was the parking situation that was really bad. Too small and the casino people parked where the hotel guests should. I suggest a tag to hang on your mirror and tow or ticket everyone else. Also it wasn’t until I was several miles down the highway heading home that I discovered that someone started to cut off my catalytic converter. It slipped off going down the road from the bolts being cut. Poor security. Once again the hotel was fine just too bad being connected to the casino puts it in a bad location

10

Rick

25 Oct 2023

·

Stayed 2 nights

Enjoyed the convenience to the convention center, the quietness, and the security of the elevator. Although one elevator had the security scanner disabled which is a touch concerning.

6

Kathy

2 Jun 2023

·

Stayed 1 night

The staff was great. The rooms were fine. The lobby was closed due to construction so had to enter through the casino which was really inconvenient. Parking was not good at all. Breakfast was $14! We had a large party, 4 rooms so we opted out of that.

10

Lucas

17 Jun 2025

·

Stayed 1 night

Everything was very smooth bo issues with anything at all. Parking is a little weird but that is what it is. Overall great experience

6

Connie

18 Jul 2024

·

Stayed 2 nights

They would only allow 7 people in the pool area at one time. Very disappointing we didn’t even get to use the pool because there was always 7 people in there.

10

alice

20 Sept 2025

·

Stayed 1 night

Didn't like the lack of parking and the pump dispensers in the bathroom. Much prefer the individual soaps, shampoos, etc. Did like that the casino is an indoor walk thru the hotel and doors/elevators require a hotel key to get in/use.

8

Fran

16 Nov 2024

·

Stayed 1 night

The property was clean, employees were very friendly and helpful. The breakfast buffet was a little expensive and there wasn’t a lot of parking.

8

Nichole

8 Jun 2025

·

Stayed 2 nights

Always enjoy my stays at the hilton. The only problem was we couldn't get the elevator to work. Something was wrong with the 5th floor keys.

6

Jessica

24 Nov 2023

·

Stayed 1 night

We liked that you dont need to go outside to get to restaurants and casino if it is cold. Didnt like that they no longer have a hot tub.

6

Carla

20 Feb 2025

·

Stayed 1 night

When we checked in, no one was at the desk. The person working was not welcoming or friendly. Barely communicated with us the basic check in information. We thought there was a restaurant in the hotel but found out the bar only served a pizza. Just not a very welcoming hotel. It was clean, modern & the room was comfortable. The front desk staff were a big let down!

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are frequently described as very clean, with some noting recent updates. A few reviews report dirty rooms or bathrooms and maintenance issues like leaks or low/no hot water.

Related guest reviews

10

Mike

31 May 2025

·

Stayed 1 night

Great staff, clean rooms, nice atmosphere.

10

Ana

9 Oct 2024

·

Stayed 1 night

Clean & quiet

10

Carol

26 Sept 2025

·

Stayed 1 night

Easy check-in. Clean rooms.

10

Roberto

21 Oct 2024

·

Stayed 3 nights

Super clean rooms. Bartender was super kind and knowledgeable. Front lobby staff did not make clear our check-out time nor deposit for damages.

4

Kim

25 Dec 2022

·

Stayed 1 night

When checked in the room was for handicapped room, which i didn't make reservation for. The bathroom was dirty, sink did not drain, and tub was dirty.

4

CHASE

20 Sept 2022

·

Stayed 3 nights

Hotel was pretty dirty. All of the carpets , rather in the halls, elevator or in the room was dirty and needed a major cleaning. We were there 4 days and the tile from the lobby to elevators REALLY needed to be mopped. Same spots on the floors all 4 days. Front desk staff acted uninterested in people coming and going. We wo t stay there again.

10

James

2 Jan 2025

·

Stayed 1 night

Clean and recently remodeled. Nice rooms and furnishings. Recommended.

6

Amanda

5 Sept 2022

·

Stayed 1 night

Staff barely talked and could barely hear him when checking in, went to put food in fridge and there was a very old cheeseburger in there, comforters were dirty spiders in the bathroom, view was a roof with a ladder and a bunch of garbage. Beds were hard as a rock pillows looked comfy until you laid your head on them and they went flat. Will not stay here again or recommend it. For the price I expected better.

10

Jasmine

20 Nov 2025

·

Stayed 2 nights

Beautiful room and public areas. Friendly and professional staff. Everything spotlessly clean.

10

Amy

14 Sept 2025

·

Stayed 3 nights

Friendly and efficient staff! Clean rooms and overall cleanliness of the hotel. Very walkable to the Mid-America Center.

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Rooms

Many guests found rooms spacious, comfortable, and quiet. Repeated complaints involve malfunctioning or noisy AC and occasional rattling windows or dated decor.

Related guest reviews

2

John

9 Sept 2024

·

Stayed 1 night

Some clanging noise in the wall all night, very annoying. They wanted to charge me $14 for an English muffin in the morning when our reservation was supposed to include a continental breakfast. The area around the hotel was sketchy as well.

2

Nayelli

30 Jun 2025

·

Stayed 1 night

The AC did not work over the night. The room was 80 degree…… my toddler and I could not sleep due to the heat…..

10

Jonathan

23 Oct 2023

·

Stayed 3 nights

Room was very spacious, bathroom nice and clean. Little mini fridge works great for keep beverages cold. Bed was nice and comfortable

6

Ashley

25 Aug 2025

·

Stayed 1 night

Biggest complaint is A/C didn’t work in room, called the front desk told them and they said “oh sorry, we can bring you a fan”.

10

Lori

14 Nov 2025

·

Stayed 1 night

Room was clean. Really liked the cubbies with drawers for clothing/etc. Shelves in the bathroom. Lots of plug in areas. Staff was super accommodating

6

Deb

28 Mar 2025

·

Stayed 2 nights

Overall it was ok. Beds were a little uncomfortable and our last night the window was rattling as well as the vent in the bathroom.

2

Susan

19 Oct 2025

·

Stayed 1 night

No AC in my room told the front desk answered me the next morning! Paid $200 for a hot smelly room and when I told them crappy response! Stay at a Marriott instead across the way!!

6

Hugh

25 May 2025

·

Stayed 1 night

A/C unit was very noisy all night and room was outdated. Not what I expected for $250 on a Thursday night, was not worth that at all. I expected more. Step it up!

2

Eric

2 Jun 2025

·

Stayed 1 night

No ac in rm hotel did nothing about it

8

Steven

15 Jun 2024

·

Stayed 1 night

We were pleasantly surprised by the condition and quality of the hotel based on the price. Our only issue was temperature, the common areas were very warm and our room never cooled down fully. It was June so I know the system was working hard, but we run hot so temperature is very important.

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Service

Staff are often described as friendly, accommodating, and efficient at check-in. Some guests reported uneven service, citing unwelcoming interactions and poor responses to problems.

Related guest reviews

10

Mike

31 May 2025

·

Stayed 1 night

Great staff, clean rooms, nice atmosphere.

4

Mike

11 Aug 2024

·

Stayed 2 nights

Rude staff. Hotel gettn old and rough shafe

10

alice

12 Sept 2025

·

Stayed 1 night

Friendly front desk staff, easy check in and great room.

10

Marlene

15 Sept 2025

·

Stayed 3 nights

Staff wasVERY FRIENDLY , COURTEOUS and KIND.. Thank you

10

Lori

14 Nov 2025

·

Stayed 1 night

Room was clean. Really liked the cubbies with drawers for clothing/etc. Shelves in the bathroom. Lots of plug in areas. Staff was super accommodating

6

Carla

20 Feb 2025

·

Stayed 1 night

When we checked in, no one was at the desk. The person working was not welcoming or friendly. Barely communicated with us the basic check in information. We thought there was a restaurant in the hotel but found out the bar only served a pizza. Just not a very welcoming hotel. It was clean, modern & the room was comfortable. The front desk staff were a big let down!

10

Jeffrey

23 Sept 2025

·

Stayed 1 night

Staff was very friendly

2

Susan

19 Oct 2025

·

Stayed 1 night

No AC in my room told the front desk answered me the next morning! Paid $200 for a hot smelly room and when I told them crappy response! Stay at a Marriott instead across the way!!

6

Shawn

2 Oct 2025

·

Stayed 1 night

Liked the place but charged me 30 dollars to check in early because I booked on Expedia. The couple that checked in at the same time was charged nothing to check in early they booked through the hotel

10

Greg

27 Aug 2025

·

Stayed 1 night

Great property! Clean, staff was very kind and the room was in great shape. Definitely stay again! Thanks, Greg.

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Location

Convenient for the casino and Mid-America Center, with easy access and nearby dining. Some felt the immediate area or casino complex atmosphere was unappealing or sketchy.

Related guest reviews

2

John

9 Sept 2024

·

Stayed 1 night

Some clanging noise in the wall all night, very annoying. They wanted to charge me $14 for an English muffin in the morning when our reservation was supposed to include a continental breakfast. The area around the hotel was sketchy as well.

4

Adria

26 May 2025

·

Stayed 2 nights

The hotel and staff were fine it was the parking situation that was really bad. Too small and the casino people parked where the hotel guests should. I suggest a tag to hang on your mirror and tow or ticket everyone else. Also it wasn’t until I was several miles down the highway heading home that I discovered that someone started to cut off my catalytic converter. It slipped off going down the road from the bolts being cut. Poor security. Once again the hotel was fine just too bad being connected to the casino puts it in a bad location

10

Rick

25 Oct 2023

·

Stayed 2 nights

Enjoyed the convenience to the convention center, the quietness, and the security of the elevator. Although one elevator had the security scanner disabled which is a touch concerning.

8

Tim

19 Sept 2025

·

Stayed 3 nights

The property was walking distance to the convention center, the staff was very friendly and helpful. Our shower leaked onto the floor, we told the staff about it but not to work on it until after we left. We pointed the shower head towards a wall so it would not spray onto the floor.

10

Cheryl

20 Jun 2025

·

Stayed 4 nights

The location was easy to get to and there were ample places to eat in the area.

10

alice

20 Sept 2025

·

Stayed 1 night

Didn't like the lack of parking and the pump dispensers in the bathroom. Much prefer the individual soaps, shampoos, etc. Did like that the casino is an indoor walk thru the hotel and doors/elevators require a hotel key to get in/use.

10

Julie

24 Mar 2024

·

Stayed 1 night

I thought the facility was neat and clean and I totally felt safe

10

Kaitlyn

8 Nov 2025

·

Stayed 1 night

Room was clean. Staff was friendly. Nice, short walk to the casino. Wish we would have won, but my group had a great time!

6

Mike

22 Sept 2022

·

Stayed 2 nights

Place is in the middle of an RV Park/ Casino complex. Felt kinda icky. Staff was friendly & accommodations were fine… its just not what I expected.

10

Amy

14 Sept 2025

·

Stayed 3 nights

Friendly and efficient staff! Clean rooms and overall cleanliness of the hotel. Very walkable to the Mid-America Center.

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Dining

Breakfast is not typically included and is considered expensive by several guests. Some found on-site options limited (bar mainly pizza) and drinks pricey, though the adjacent casino offers additional dining.

Related guest reviews

2

John

9 Sept 2024

·

Stayed 1 night

Some clanging noise in the wall all night, very annoying. They wanted to charge me $14 for an English muffin in the morning when our reservation was supposed to include a continental breakfast. The area around the hotel was sketchy as well.

6

Kathy

2 Jun 2023

·

Stayed 1 night

The staff was great. The rooms were fine. The lobby was closed due to construction so had to enter through the casino which was really inconvenient. Parking was not good at all. Breakfast was $14! We had a large party, 4 rooms so we opted out of that.

10

Heather

7 Sept 2024

·

Stayed 1 night

Enjoyed our stay. Clean spacious rooms, and fun casino. The steakhouse in the casino was delicious!

10

Roberto

21 Oct 2024

·

Stayed 3 nights

Super clean rooms. Bartender was super kind and knowledgeable. Front lobby staff did not make clear our check-out time nor deposit for damages.

8

Fran

16 Nov 2024

·

Stayed 1 night

The property was clean, employees were very friendly and helpful. The breakfast buffet was a little expensive and there wasn’t a lot of parking.

4

Eva

7 Jun 2025

·

Stayed 1 night

Was overall clean but staff was not very friendly. Was disappointed breakfast wasnt included, no hot tub and smelled strongly of cigarette smoke in the elevators

6

Carla

20 Feb 2025

·

Stayed 1 night

When we checked in, no one was at the desk. The person working was not welcoming or friendly. Barely communicated with us the basic check in information. We thought there was a restaurant in the hotel but found out the bar only served a pizza. Just not a very welcoming hotel. It was clean, modern & the room was comfortable. The front desk staff were a big let down!

10

Jeff

6 Jan 2025

·

Stayed 1 night

We had a solid one night stay during a road trip. The hotel was clean, the staff was very friendly. The drinks at the bar were a bit pricey but otherwise, no complaints.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$97
February	US$119
March	US$142
April	US$116
May	US$141
June	US$225
July	US$108
August	US$102
September	US$152
October	US$151
November	US$117
December	US$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $123	17	18	19 $156
20 $107	21 $220	22 $257	23 $101	24 $80	25 $102	26 $93
27 $103	28 $105	29 $102	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2 $113	3 $127
4 $93	5 $234	6	7	8 $101	9 $130	10 $120
11 $90	12 $107	13 $100	14 $100	15 $100	16	17
18 $95	19 $92	20 $100	21 $100	22 $100	23 $129	24 $109
25 $99	26	27	28	29 $101	30 $87	31 $75

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room

Room, 1 King Bed, Accessible

Room, Accessible

Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Omaha East/Council Bluffs

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Prices for upcoming dates