Studio 6 Extended Stay Fairfield, OH - Cincinnati

Tv would not work. No one to help resolve it until next day according to front desk. Door key would not work multiple times. I informed him I will be checking out in the morning annd need a refund for 2nd nights stay instead of staying another night. Every time I went to the lobby area I was breathing in marijuana skunk. Very unprofessional to have to walk past that every time I come in or out of the property. I went downstairs the next morning to check out and was told by a very rude girl I was marked as a no show the night before and I would have to talk with Hotels.com about getting my money back. Then, Hotels.com says they have to speak with them about it. So, who is going to refund me for the 2nd night’s stay? No one has called me back since the initial call in. Pretty upset spent 2 hours driving around town trying to find a reasonable rated hotel to stay in. So, apparently ended up paying twice for my 2nd night in town and your hotel still has my money for the 2nd night that I was not able to stay for. I did nothing wrong but I still had to pay? Please give me back the 2nd day I paid in advance.

We were checking in and they weren’t even sure if they had a room for us even though I booked a month ahead of time. Then there was a 70$ deposit I did not know about and would have budgeted for if so. I had to check out really early and there was no one there to do that so I set my key behind the counter even called the number and no one answered. Been trying to call to make sure everything was good and can not even talk to someone. I tried the reservation line but could not even understand the guy who was talking. Continued to try and call the front desk with no answer. I will not stay there again. It looks nothing like the pictures and I felt super uncomfortable there

Needs updated pretty badly, as in the carpet in our room was ripped. No stairs though we knew this from the property details. Not bad commute to Paycor stadium. Easy to find and freeway access. A few food/ gas choices nearby. Fridge was cold. A/C was cold. Bedbug check was negative. Bed was comfortable enough. What else could you want?

When we arrived at our room, it had not been fully cleaned from the last guest. The garbage had not been removed and the bed had not been made. We were told it was the last room, so we couldn't be switched, and that the housekeeping staff was no longer available (it was 9:30pm), so we would either have to stay in the room as is or leave for another hotel. The staff went off-duty altogether at 10pm on Friday night and did not return until 10am Saturday morning. There was no shampoo in our room. A sign in the lobby had a phone number posted for emergencies, but when I tried to call it, no one answered and a message indicated that voicemail had not been set up for that phone number. Finally, when we decided to check out the next day instead of staying for our original four nights, the woman at the front desk charged us for the entire stay and told us we would have to call the manager the next day to get the remainder of our stay discounted. The number they gave us to call was not in service.

The took my payment at the desk and didn’t even have any room available. Then front desk was so rude. She gave me the wrong number to HR to get my money back