Is parking available at the property?

Yes, free parking is available on-site.

What are the check-in and check-out times?

Check-in is from 14:00 to 21:00, and check-out is at 10:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is available for a surcharge.

What is the location of the motel in relation to key landmarks?

The motel is located in Whakarewarewa, Rotorua, within a 10-minute drive of Redwoods Whakarewarewa Forest and Rotorua Golf Club. It is 0.3 km from Whakarewarewa: The Living Maori Village and 0.3 km from Whakarewarewa Thermal Reserve.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies for free stays are not mentioned.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of NZD 20.00 per stay. Additional details on extra beds are not specified.

Birchwood Spa Motel

What guests think

At Birchwood Spa Motel, guests describe a convenient base with friendly service and comfortable beds, but note dated rooms, mixed cleanliness, and traffic noise from the main road, with some communication issues and occasional maintenance concerns influencing stays.

Several liked the private spa baths, though others found them old or in poor repair. Several reviews mention unreliable Wi-Fi; one noted no air conditioning. A few guests said website photos and listed amenities did not match what they found. Best for value focused travellers who can accept trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Private spa baths are a recurring feature; several guests enjoyed them, while others found them dated or in poor repair.

Related guest reviews

8

Sue

15 Jul 2024

·

Stayed 2 nights

Convenient location. Private spa was a relaxing treat. Reasonable price

8

Darren

28 Dec 2024

·

Stayed 2 nights

Basic and comfortable room. Comfy bed. Liked the spa bath in the small private courtyard out the back. Owners may need to spend a bit of time on maintenance, eg, the moss and cobwebs in the courtyard. Could also see the Smoke alarm was not working. Overall, a pleasant stay.

4

Paula

15 Jan 2024

·

Stayed 2 nights

The owners could not speak English, it was very difficult to communicate with them. The photos on the website did not match what it really looked like. The 'spa' was cracked & very old. There was only 1 dishtowel & nothing to wipe the counters with. The website said that there was coffee & a plunger in the room, biscuits on arrival, hairdryer & toiletries - there none of those things, only a liquid soap dispenser. The bathroom looked nothing like the photo, the floor was old & stained. There was no nice shower cubical & no nice basin as per the photos on the website. Very disappointing.

8

Kulu

25 May 2024

·

Stayed 1 night

I liked the spa, very relaxing

6

Amy

12 Nov 2024

·

Stayed 1 night

We booked the motel based on the pictures due to our place not having space for us until Saturday. The pictures did NOT match the facilities. Inside is not bad but the couches are not moved evident of the dust bunnies beneath them. And due to us needing 4 beds and there were only 3 we had to utilize the sleeper couch. The bathroom is small and in the middle of the room, not like the pictures and the lawn chairs are on concrete. There is also no place for children to go play outside. Not a bad place but not one i would recommend for people travelling with small children. (Also dont go on the pictures)

10

Robert

11 Oct 2024

·

Stayed 3 nights

All amenities I needed, staff very courteous. Location convenient to all attractions.

8

Karen

2 Dec 2023

·

Stayed 1 night

This is a slightly tired and dated motel, but for the price paid we cannot complain. The “spa tub” bath has seen better days , and we would not have wanted to sit in it, but for showering it was acceptable. We slept very well as the bed was surprisingly comfortable.

10

Robert

29 Sept 2024

·

Stayed 4 nights

Room was clean and tidy. Had all the amenities I required. I will stay there again.

4

Des

17 Nov 2024

·

Stayed 2 nights

Cheap, but dirty, terrible check in, no welcome or even smile. Stairs to 2nd floor dangerous in wet. No garaging for biles although states on sign and web that there is. Wont be back.

10

Jane

5 Jan 2025

·

Stayed 1 night

A great place for a family to stay and cook your own meals, bedroom, kitchen, bathroom, dining area

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Cleanliness

Many reviews say rooms were clean and tidy, but others reported issues like mould, dust, odours, and maintenance problems such as blocked sinks or cobwebs.

Related guest reviews

2

Katika

11 Jun 2024

·

Stayed 1 night

Was dirty and smelly

4

David

25 Jun 2024

·

Stayed 2 nights

We had trouble with the hand basin it was blocked and dirty, and the hot water was not hot enough to have a shower. The heater only had one setting it got very hot so you had to turn it off, then back on when you got cold.

8

Darren

28 Dec 2024

·

Stayed 2 nights

Basic and comfortable room. Comfy bed. Liked the spa bath in the small private courtyard out the back. Owners may need to spend a bit of time on maintenance, eg, the moss and cobwebs in the courtyard. Could also see the Smoke alarm was not working. Overall, a pleasant stay.

8

Doreen

16 Oct 2024

·

Stayed 1 night

Basic but clean. Friendly staff.

6

Amy

12 Nov 2024

·

Stayed 1 night

We booked the motel based on the pictures due to our place not having space for us until Saturday. The pictures did NOT match the facilities. Inside is not bad but the couches are not moved evident of the dust bunnies beneath them. And due to us needing 4 beds and there were only 3 we had to utilize the sleeper couch. The bathroom is small and in the middle of the room, not like the pictures and the lawn chairs are on concrete. There is also no place for children to go play outside. Not a bad place but not one i would recommend for people travelling with small children. (Also dont go on the pictures)

8

Andrew

21 Dec 2023

·

Stayed 1 night

It's a dated property but well maintained and clean. Also great value and very well located to all the great things Rotorua has to offer.

4

Sharon

2 Jan 2025

·

Stayed 1 night

Property was filthy mould on nets and curtains. Went to check in ten minutes earlier than check in and told to wait. Definitely would not stay here again.

10

Robert

29 Sept 2024

·

Stayed 4 nights

Room was clean and tidy. Had all the amenities I required. I will stay there again.

8

Therese

6 Nov 2024

·

Stayed 1 night

The property was clean and amenities were within reasonable distance.

10

Dave

3 Jul 2024

·

Stayed 1 night

Only drawback was the traffic noise particularly trucks in early hours ofvthe morning Otherwise i was really pleased. Clean andctidy and good service

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and often dated, though beds are comfortable. Noise from the main road is noticeable, and several reviews mention unreliable Wi-Fi; one noted no air conditioning.

Related guest reviews

8

Brett

25 Apr 2024

·

Stayed 1 night

Property conveniently situated on a main transport route. However, the rumble of trucks passing by at night could be heard and felt.

8

Darren

28 Dec 2024

·

Stayed 2 nights

Basic and comfortable room. Comfy bed. Liked the spa bath in the small private courtyard out the back. Owners may need to spend a bit of time on maintenance, eg, the moss and cobwebs in the courtyard. Could also see the Smoke alarm was not working. Overall, a pleasant stay.

6

Andre

6 Dec 2024

·

Stayed 2 nights

The property is located on the main road with heavy truck passing by and causing the ground shaking. Feels like an earthquakes. Apart from that our stay was acceptable.

8

Andrew

21 Dec 2023

·

Stayed 1 night

It's a dated property but well maintained and clean. Also great value and very well located to all the great things Rotorua has to offer.

8

Karen

2 Dec 2023

·

Stayed 1 night

This is a slightly tired and dated motel, but for the price paid we cannot complain. The “spa tub” bath has seen better days , and we would not have wanted to sit in it, but for showering it was acceptable. We slept very well as the bed was surprisingly comfortable.

6

Jerry

10 Jan 2024

·

Stayed 2 nights

Poor internet connection and no air conditioning system installed on the unit.,

10

Sheena

3 Feb 2025

·

Stayed 1 night

Excellent service the most comfy sleep would definitely recommend n will definitely be back

10

Dave

3 Jul 2024

·

Stayed 1 night

Only drawback was the traffic noise particularly trucks in early hours ofvthe morning Otherwise i was really pleased. Clean andctidy and good service

6

Clinton

18 Dec 2023

·

Stayed 1 night

Property was good, owner was very kind. Only negative was that the wifi was poor annd unstable and dropped frequently.

2

Heather

12 Jan 2025

·

Stayed 1 night

We chose this motel because it had such a high rating. Maybe the other rooms are better but ours was dated and seriously run down. It so needs a make over. Staff were friendly and it was clean but no amount of cleanliness can make up for aged and worn chattels.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and courteous. However, several guests experienced poor check-in or communication difficulties due to language barriers.

Related guest reviews

8

Noel

26 Sept 2024

·

Stayed 3 nights

Language difficulties with hosts

10

S

1 Mar 2025

·

Stayed 3 nights

very helpful and friendly

4

Paula

15 Jan 2024

·

Stayed 2 nights

The owners could not speak English, it was very difficult to communicate with them. The photos on the website did not match what it really looked like. The 'spa' was cracked & very old. There was only 1 dishtowel & nothing to wipe the counters with. The website said that there was coffee & a plunger in the room, biscuits on arrival, hairdryer & toiletries - there none of those things, only a liquid soap dispenser. The bathroom looked nothing like the photo, the floor was old & stained. There was no nice shower cubical & no nice basin as per the photos on the website. Very disappointing.

8

Doreen

16 Oct 2024

·

Stayed 1 night

Basic but clean. Friendly staff.

10

Robert

11 Oct 2024

·

Stayed 3 nights

All amenities I needed, staff very courteous. Location convenient to all attractions.

8

Veronica

14 Feb 2025

·

Stayed 2 nights

Great location, friendly staff. Had everything we needed to enjoy the area.

4

Des

17 Nov 2024

·

Stayed 2 nights

Cheap, but dirty, terrible check in, no welcome or even smile. Stairs to 2nd floor dangerous in wet. No garaging for biles although states on sign and web that there is. Wont be back.

10

Sheena

3 Feb 2025

·

Stayed 1 night

Excellent service the most comfy sleep would definitely recommend n will definitely be back

10

Dave

3 Jul 2024

·

Stayed 1 night

Only drawback was the traffic noise particularly trucks in early hours ofvthe morning Otherwise i was really pleased. Clean andctidy and good service

2

Tamati

10 Dec 2024

·

Stayed 1 night

Have not received receipt for one night stay. Am still in progeess trying to have them send receipt through email, still havent received anything. Certainly wont book there again. Communication breakdown is terrible and their language barrier is appalling

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AI-generated summary based on recent guest reviews

Location

Convenient to town and local attractions. Being on a main road brings traffic noise and heavy-truck vibrations at night.

Related guest reviews

8

Brett

25 Apr 2024

·

Stayed 1 night

Property conveniently situated on a main transport route. However, the rumble of trucks passing by at night could be heard and felt.

8

Sue

15 Jul 2024

·

Stayed 2 nights

Convenient location. Private spa was a relaxing treat. Reasonable price

10

Kulu

21 Jul 2024

·

Stayed 2 nights

It what we expected, tidy and quiet

8

Audrey

26 Jan 2025

·

Stayed 3 nights

This property was perfect for the event we went to and a 3min drive to town 👍

10

Robert

11 Oct 2024

·

Stayed 3 nights

All amenities I needed, staff very courteous. Location convenient to all attractions.

6

Andre

6 Dec 2024

·

Stayed 2 nights

The property is located on the main road with heavy truck passing by and causing the ground shaking. Feels like an earthquakes. Apart from that our stay was acceptable.

8

Andrew

21 Dec 2023

·

Stayed 1 night

It's a dated property but well maintained and clean. Also great value and very well located to all the great things Rotorua has to offer.

8

Veronica

14 Feb 2025

·

Stayed 2 nights

Great location, friendly staff. Had everything we needed to enjoy the area.

8

Therese

6 Nov 2024

·

Stayed 1 night

The property was clean and amenities were within reasonable distance.

10

Dave

3 Jul 2024

·

Stayed 1 night

Only drawback was the traffic noise particularly trucks in early hours ofvthe morning Otherwise i was really pleased. Clean andctidy and good service

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $48	2 $48	3 $45	4 $53	5 $56	6 $67	7 $74
8 $54	9 $61	10 $55	11 $54	12 $59	13 $99	14 $101
15 $76	16 $70	17 $76	18 $76	19 $74	20 $99	21 $101
22 $74	23 $76	24 $76	25 $74	26 $74	27 $99	28 $101
29 $76	30 $111

Birchwood Spa Motel

About this property

Location

Room options

Standard Studio, 1 Queen Bed, Hot Tub (Ground Floor)

Standard Room, 1 Bedroom, Hot Tub

Standard Studio, Hot Tub (First Floor)

Family Apartment, 2 Bedrooms

Guest reviews of Birchwood Spa Motel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Birchwood Spa Motel

Prices for upcoming dates