Holiday Inn Houston-Webster by IHG

Let me start my saying the staff was excellent. Very friendly and welcoming (I only interacted with front desk staff). We stayed on the 5th floor. Immediately coming off the elevator there was an overwhelming smell- it was extremely unpleasant. I found out later on that the smell was coming from wall "air fresheners" plugged in along the hallway. The carpeting in the hallway also needs to be replaced. It is bunching up and causing a tripping hazard. The rooms were very dark. Not enough lighting. The showers were awful. The power went out for a few hours at one point and then half of the outlets in the room just stopped working. Lastly, the pool... it was disgusting. There were no towels left to take. When we asked the front desk for pool towels, they said they would bring some more. They brought wash cloths. My husband and I had to dry ourselves off with washcloths. The tile floors surrounding the pool were so slippery. It was dangerous to navigate with a toddler. The tile surrounding the hot tub poked out into pool area. I felt like our son was going to bob his head to far and hit it on the side of the hot tub. The pool was soooo dirty I wanted to vomit. There were used bandaids floating around. I also had a large chunk of someone's extensions wrap around my leg while I was in the pool. I would not recommend this property and will not be returning.

My room was great and clean, bed was comfortable. Breakfast is basic. Second time here this month and I will be back if need to.

Clean room and great breakfast

We were given an ADA room which initially was ok. When the air went off I could smell the dirtiness of the carpet. There was a Febreze freshener in the room when we arrived which should’ve been my first clue. The carpet smell was the biggest issue. I did not request this room but they should have cleaned the carpet. The staff at check in were friendly and we did not eat at the breakfast bar. I won’t be staying here again.

The smell of carpet fresh powder a little overbearing, lighting in room insufficient, pictures on WiFi start page show gym having a weight machine- there was not a machine.