Comfort Suites near NASA - Clear Lake

Spacious room and the staff were very helpful and responsive.

I could hear the neighboring room’s occupant’s conversation and tv clearly. The walls are very thin. The shower seat in the walk in shower was rotted and coming apart. You could see through the seams on the bottom, because they had come undone. It was full of mold and mildew and completely disgusting. The floor in the bathroom in front of the shower was soft and water damaged. The tiles were loose and broken. The sink faucet was restricted, hardly any water flow. The room was otherwise clean and spacious. The bed was comfortable. There is a coffee maker, microwave and mini fridge. The young lady that checked me in was rude and dismissive. Couldn’t even be bothered to tell me where the elevator was, as I was on the 3rd floor, or give directions to my room. When I came in late from work on the last night of my stay, my key card quit working. The doors were locked at 11 pm. Tried to ring the door bell for 10 minutes with no luck. I had to call the motel to get someone to let me in and reprogram the key card. I was very disappointed. I’ve stayed at several other comfort inns and had good experiences every time. This was just ridiculous. I’ll be staying elsewhere for the rest of this job.

Room was clean, seen stains on curtains. Also I booked this room just for the day so we could enjoy the hot tub and indoor pool. But after check in we were told it’s not a hot tub, it’s a cold plunge! Like what!?! Bags of trash were left at the end of the hall by the elevator for a long time. We also had a torn a blanket on our bed. And the ac had turned off at one point and was not turning on.

We had to change rooms 4 times total. Two of them were handicap accessible rooms with bathrooms that needed repairs. The other room we were re-assigned to turned out to be occupied. The final room we just kept even though the curtain rod in the bathroom was broken. I used a bandaid to keep it closed! Also, the night staff was rude. When we needed to change rooms due to their inadequacies, the attendant was rude and actually nonverbal and then on consecutive nights, she would not even greet us. There was another night attendant who also never looked up or greeted us when we arrived. Night staff were very unfriendly and unwelcoming. The morning staff, however, were very friendly and helpful.

Clean rooms, friendly staff, clean pool and hot tub