Name: Nantucket Resort Collection
Address: 3 STEP LN, NANTUCKET MA 02554, Downtown Nantucket, Nantucket, Massachusetts, United States of America, Nantucket, Nantucket County, US
Price range: US$221–US$565 per night
Rating: 9

What guests think

Across reviews, Nantucket Resort Collection stands out for its walkable location and welcoming vibe, with many guests praising friendly staff, cozy rooms, and thoughtful extras like all-day snacks, beach gear, and inviting common areas.

Breakfast is often praised as tasty and better than typical continental options. Some guests report service inconsistencies, including delayed or absent check-in and limited follow-up on issues, as well as noise from nearby construction or room locations and occasional maintenance or stocking lapses. Expect a charming base with thoughtful perks, but check room details and staffing expectations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate inviting common areas such as porches, fire pits, and a cozy lobby, plus thoughtful extras like 24/7 snacks and drinks, cookies, and beach gear. A few noted occasional shortages and overflowing bins in shared areas.

Related guest reviews

10

chris

5 Aug 2024

·

Stayed 7 nights

Amazing well-appointed boutique hotel. Updated bathrooms, free snacks and water, and friendly service. Fabulous screened porch to have breakfast and read.

10

Stephen

29 Dec 2024

·

Stayed 1 night

We had a wonderful family stay-over of one night! Arrived early and they let us drop bags. Walked all over charming downtown Nantucket and returned an hour or so before checkin. They allowed us to checkin early and lit the gas fireplace on the porch. It was dreamlike. Wonderful service and very nice breakfast. Thank you!

8

Anita

19 Sept 2025

·

Stayed 2 nights

Appreciated the rise to the ferry. The lobby was nice, fireplace, games. Lived the canned water. Did not need towels changed daily. Recycling was not well demarcated. Great location.

10

Mezeline

2 Jun 2024

·

Stayed 3 nights

Wonderful staff. The accommodations were exceptional. I appreciated the chocolate chip cookies in the evening. 😊

10

Denise

21 Aug 2025

·

Stayed 4 nights

The inn was beautiful, clean, & well kept. Breakfast included freshly baked pastries that were amazing with delicious coffee. Snacks & beverages were available 24/7. Staff was attentive when needed. Location was great, easy 2-3 minute walk into town. Highly recommend.

8

Jennifer

1 Aug 2025

·

Stayed 1 night

Beautiful bed and breakfast style hotel with lots of space to relax outside of the room. Convenient to downtown shopping and restaurants. Easy walk to everything.

6

Mark

19 May 2023

·

Stayed 3 nights

Overall: the stay was ok but it could easily be improved to be a great experience if the management tried. Good: room was clean upon arrival. Property is nice looking and there is decent outdoor seating. The place is very close to the steamship terminal and general location to the centre is excellent. Breakfast at the parent property is very close by and whilst the breakfast is limited in options, there is enough for it to work. No throw away mini toiletries Not so good: the living area with small items was poorly stocked (water cans ran out, there were no cups for coffee, snack biscuits were gone after the first day). The bins were not emptied in the communal areas for days meaning they became overflowing. Room cleaning was limited to refitting the same sheets and replacing towels. Fridge in the room was extremely noisy. Toiletries were not refilled in the room. There is construction going on right behind the property so it can get noisy from 8am. Internet was intermittent

10

Robin

10 Jul 2025

·

Stayed 1 night

The property is conveniently located, only a couple blocks from shopping, the Whaling Museum and restaurants. The fire pit offered a relaxing place to meet fellow guests. Delicious breakfast! The availability of coffee and other beverages and snacks all day long was greatly appreciated. Comfortable and handsome room. Super friendly and accommodating staff.

10

Evelyn

14 Jun 2024

·

Stayed 4 nights

All staff was so friendly! Property was immaculately clean. Everyday there was snacks and water available at all times!

10

Merryl

28 Aug 2024

·

Stayed 3 nights

Loved the Chapman House and it’s partner property The Regatta where you go for breakfast. Great that they provide towels, umbrellas and chairs for the beach. Fantastic location walkable to Nantucket restaurants, shops, Jetties Beach and the shuttle to Madaket.

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Cleanliness

Reviews frequently describe the properties as very clean and well kept. A few mention maintenance or housekeeping lapses, such as chipped bathroom finishes, drain issues, or communal bins not emptied promptly.

Related guest reviews

10

Rachel

5 Aug 2025

·

Stayed 3 nights

Great location, clean and comfortable.

6

Doreen

12 Nov 2024

·

Stayed 2 nights

A nice hotel but don’t stay in the basement room. Our toilet backed up and the shower would not drain. Our “patio” was super tiny, not even big enough for a chair. The breakfast was good and the common areas were lovely.

10

James

20 Sept 2025

·

Stayed 1 night

The staff was so accommodating, the rooms were clean and comfortable! Love the location! I will be back , they made Nantucket easy and inviting !

10

Denise

21 Aug 2025

·

Stayed 4 nights

The inn was beautiful, clean, & well kept. Breakfast included freshly baked pastries that were amazing with delicious coffee. Snacks & beverages were available 24/7. Staff was attentive when needed. Location was great, easy 2-3 minute walk into town. Highly recommend.

6

Mark

19 May 2023

·

Stayed 3 nights

Overall: the stay was ok but it could easily be improved to be a great experience if the management tried. Good: room was clean upon arrival. Property is nice looking and there is decent outdoor seating. The place is very close to the steamship terminal and general location to the centre is excellent. Breakfast at the parent property is very close by and whilst the breakfast is limited in options, there is enough for it to work. No throw away mini toiletries Not so good: the living area with small items was poorly stocked (water cans ran out, there were no cups for coffee, snack biscuits were gone after the first day). The bins were not emptied in the communal areas for days meaning they became overflowing. Room cleaning was limited to refitting the same sheets and replacing towels. Fridge in the room was extremely noisy. Toiletries were not refilled in the room. There is construction going on right behind the property so it can get noisy from 8am. Internet was intermittent

10

Coleen

3 Dec 2023

·

Stayed 1 night

Great little spot close to town. Bathrooms are updated and clean, room was very nice, but our room was next to the front door so you can hear everything in the hallway.

10

Tori

14 Oct 2024

·

Stayed 4 nights

We had a lovely stay. The staff were friendly and the inn was very clean and well maintained. Every need was met and even some we didn’t know we needed like the warm chocolate chip cookies every afternoon. The breakfast had a good variety and everything was fresh and delicious. Would definitely recommend and we plan to return.

8

Katherine

21 May 2024

·

Stayed 1 night

The Chapman House was a fantastic stay. Clean and comfortable. However, the stay was very loud. Our room was right near the main door — additionally, there is a lot of construction going on right next door as they’re rebuilding an Inn that burnt down.

10

Evelyn

14 Jun 2024

·

Stayed 4 nights

All staff was so friendly! Property was immaculately clean. Everyday there was snacks and water available at all times!

6

Kristen

11 Aug 2025

·

Stayed 1 night

Bed is super comfortable. Lots of chipped paint in the bathroom. Chipped vanity mirror. For $850 a night these things should be taken care of

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Rooms

Rooms are comfortable with updated bathrooms and good beds, though sizes vary and some are quite small or near doors with noticeable noise. Occasional quirks include mismatched room assignments, limited outlets, and a noisy in-room fridge; pillows drew mixed feedback.

Related guest reviews

10

Sheridan

27 May 2024

·

Stayed 2 nights

Very happy with our stay and would return. The bathroom is new with a great walk in shower. Heating and AC great. Bathroom needs shelving over water tank as there is almost no shelving. Very few electrical outlets, one not working at all! Continental breakfast was excellent, but would like a table to eat. Staff went out of their way to assist us

10

Coleen

6 Dec 2022

·

Stayed 19,331 nights

Bathrooms were newly renovated and fantastic! Rooms were comfortable & modern. Quick walk to town, and lovely surrounding area. I would definitely recommend.

10

Kathryn

5 Jul 2025

·

Stayed 1 night

Loved our stay here. Hotel was beautiful, bed was very comfortable

10

Jeff

17 Oct 2023

·

Stayed 2 nights

Our stay at The Regatta House was excellent. The property is top notch and all the employees were awesome. They all seemed to thoroughly love their job and were so helpful! The room was very clean and decorated elegantly; even the soap and shampoo were luxurious. Also we were so close to walking downtown and to the beach.

8

Sarah

7 Sept 2025

·

Stayed 4 nights

Our stay was great but beware of the room type when you purchase. We selected the Chapman Queen and ended up in a Petite Queen. We were able to switch our room on the 2nd night which was much bigger than the first night. Fantastic location and would definitely stay there again.

10

Kristin

23 Feb 2023

·

Stayed 1 night

The room was perfect! A classic design with simplicity. It was clean and had all we needed. The shower was beautiful with two shower heads as well as a handheld shower. We never encountered another person, but not times I called about early check in and late check out the customer service was wonderful. They were very accommodating and helpful. The house is located very close to the shops, ferry, and great restaurants.

6

Timothy

25 Sept 2025

·

Stayed 4 nights

Right from check-in the balcony door key did not function… Sam stated it would be taken care of & it never was, first night the folks above us from 10:30-11:15 were crazy loud, we called front desk left message and over 24 hours later addressesd this with front desk (Jillian). They seemed somewhat but never any action to resolve. At 4:00 the next morning a woman ran down the stairs hysterical crying. On the third night is was noisy again above us. On the 4th night a gentleman was outside yelling Betty Miller for 3 ish hours. Finally, the cops come and wow who knows what happened. Besides all this the pillows are awful. We stay in many many hotels and never have had such a poor experience. Although Nantucket is beautiful and we still had a nice vacation/birthday, this has left a very poor lasting impression of Nantucket Resort Hotels.

10

Coleen

3 Dec 2023

·

Stayed 1 night

Great little spot close to town. Bathrooms are updated and clean, room was very nice, but our room was next to the front door so you can hear everything in the hallway.

8

Katherine

21 May 2024

·

Stayed 1 night

The Chapman House was a fantastic stay. Clean and comfortable. However, the stay was very loud. Our room was right near the main door — additionally, there is a lot of construction going on right next door as they’re rebuilding an Inn that burnt down.

10

Jan

12 Aug 2025

·

Stayed 3 nights

We loved this hotel. The atmosphere and staff were lovely, the bed comfortable, breakfast simple but yummy, lots of amenities, and we loved the location, being close to the main part of town yet a little out of the way, so in a quiet neighborhood. The only negative was that the room was a little small - not the purported 250 sf., more like 200 sf, at most.

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Service

Staff are often described as friendly, accommodating, and helpful. However, several guests experienced understaffing, delayed or absent check-in, communication gaps, and unresolved issues.

Related guest reviews

6

Monica

31 May 2023

·

Stayed 2 nights

The room was clean and charming, as advertised. I was disappointed with the lack of communication between the hotel personnel. For example, the key for the room was left on a plate with a sticky note bearing my name. Had it been in an envelope with a short welcome note, some brief instructions and at the very least, a thank you, I would’ve been more open about the lack of personal presence I had from the beginning. There were some delicious salted caramels left for me when I stated my discontent but the dye was cast. Also, bicycles were promised to me but that wasn’t an option when I got there. All ‘n all, I left feeling just meh about the hotel.

8

Nadine

7 Jun 2023

·

Stayed 2 nights

The hotel staff were very responsive and amazing during the entire trip.

10

Leslie

1 Oct 2024

·

Stayed 4 nights

Welcoming, beautifully decorated and appointed with nice amenities. Walkable to town and delicious restaurants. Staff were welcoming and helpful.

8

Christopher

2 Aug 2023

·

Stayed 2 nights

The property and location were fantastic… like many businesses they are understaffed and so we waited more than a half hour at the check-in desk for a person to help us check in. It’s already bad enough when resorts will not allow you to check in until 3 PM that when you get there, you have to wait after 3:30 pm to actually have someone available to check you in.

10

Mary

2 Jul 2025

·

Stayed 3 nights

The staff was excellent...polite, friendly, accommodating! The breakfast, for what is advertised as a "continental breakfast" is outstanding.

10

Stephen

29 Dec 2024

·

Stayed 1 night

We had a wonderful family stay-over of one night! Arrived early and they let us drop bags. Walked all over charming downtown Nantucket and returned an hour or so before checkin. They allowed us to checkin early and lit the gas fireplace on the porch. It was dreamlike. Wonderful service and very nice breakfast. Thank you!

10

Andrew

18 Sept 2024

·

Stayed 2 nights

Great hospitality by the staff. Lots of little additions including beach bags, sunscreen, snacks and drinks that really went above and beyond to make you feel welcome!

6

Timothy

25 Sept 2025

·

Stayed 4 nights

Right from check-in the balcony door key did not function… Sam stated it would be taken care of & it never was, first night the folks above us from 10:30-11:15 were crazy loud, we called front desk left message and over 24 hours later addressesd this with front desk (Jillian). They seemed somewhat but never any action to resolve. At 4:00 the next morning a woman ran down the stairs hysterical crying. On the third night is was noisy again above us. On the 4th night a gentleman was outside yelling Betty Miller for 3 ish hours. Finally, the cops come and wow who knows what happened. Besides all this the pillows are awful. We stay in many many hotels and never have had such a poor experience. Although Nantucket is beautiful and we still had a nice vacation/birthday, this has left a very poor lasting impression of Nantucket Resort Hotels.

2

Katherine

11 Dec 2022

·

Stayed 1 night

When we checked in there was nobody around to check us in!!! And when we checked out, there was nobody around to check us out!!!! Very poor customer service! And when u call the number they left, it was an answering machine that said they werent returning until March!!

10

Robin

10 Jul 2025

·

Stayed 1 night

The property is conveniently located, only a couple blocks from shopping, the Whaling Museum and restaurants. The fire pit offered a relaxing place to meet fellow guests. Delicious breakfast! The availability of coffee and other beverages and snacks all day long was greatly appreciated. Comfortable and handsome room. Super friendly and accommodating staff.

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Location

Consistently praised as walkable to town, shops, restaurants, the ferry, and beaches. Some reviews mention nearby construction causing morning noise.

Related guest reviews

10

Peter

29 Apr 2025

·

Stayed 2 nights

Part of a small group of buildings, a lovely hotel group. Very friendly staff, lovely and welcoming reception and lobby. Enjoy the fire pit! Great location!

6

Kari

25 Jul 2025

·

Stayed 2 nights

Very convenient to shops & restaurants.

10

Jeff

17 Oct 2023

·

Stayed 2 nights

Our stay at The Regatta House was excellent. The property is top notch and all the employees were awesome. They all seemed to thoroughly love their job and were so helpful! The room was very clean and decorated elegantly; even the soap and shampoo were luxurious. Also we were so close to walking downtown and to the beach.

10

James

20 Sept 2025

·

Stayed 1 night

The staff was so accommodating, the rooms were clean and comfortable! Love the location! I will be back , they made Nantucket easy and inviting !

10

Denise

21 Aug 2025

·

Stayed 4 nights

The inn was beautiful, clean, & well kept. Breakfast included freshly baked pastries that were amazing with delicious coffee. Snacks & beverages were available 24/7. Staff was attentive when needed. Location was great, easy 2-3 minute walk into town. Highly recommend.

8

Jennifer

1 Aug 2025

·

Stayed 1 night

Beautiful bed and breakfast style hotel with lots of space to relax outside of the room. Convenient to downtown shopping and restaurants. Easy walk to everything.

8

Katherine

21 May 2024

·

Stayed 1 night

The Chapman House was a fantastic stay. Clean and comfortable. However, the stay was very loud. Our room was right near the main door — additionally, there is a lot of construction going on right next door as they’re rebuilding an Inn that burnt down.

10

Robin

10 Jul 2025

·

Stayed 1 night

The property is conveniently located, only a couple blocks from shopping, the Whaling Museum and restaurants. The fire pit offered a relaxing place to meet fellow guests. Delicious breakfast! The availability of coffee and other beverages and snacks all day long was greatly appreciated. Comfortable and handsome room. Super friendly and accommodating staff.

6

David

21 May 2024

·

Stayed 2 nights

Great location. Major construction next door. Not notified. 3rd floor walk up was very difficult for a couple our age - 70. They should know better and make that info part of the process. Included Buffet breakfast is at a separate B&B about 1/4 mile away. Again, should have been included as part of info. A bit understaffed as it took until 3:00 pm to refresh our room.

10

Eliza

5 May 2025

·

Stayed 3 nights

Pristinely renovated, beautiful balconies, and lovely staff. Conveniently located 5-mins or less from all that Nantucket’s town center has to offer.

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Dining

Breakfast earns strong reviews for quality and variety, with pastries and an above-average continental spread; some stays received it at a partner property. One review called the selection limited but sufficient.

Related guest reviews

10

Julie

23 Jun 2025

·

Stayed 3 nights

So happy the Veranda hotel has rebuilt. It is out new favorite hotel on the island. Rooms are beautiful and location is unbeatable. Just loved it. View was lovely and breakfast very good.

10

Mary

2 Jul 2025

·

Stayed 3 nights

The staff was excellent...polite, friendly, accommodating! The breakfast, for what is advertised as a "continental breakfast" is outstanding.

10

Melissa

21 Sept 2023

·

We had an amazing 3 night stay @ The Regatta Inn! Amazing staff & location. Everything was walkable! The breakfast was great too. Thank you for a wonderful experience!

10

Denise

21 Aug 2025

·

Stayed 4 nights

The inn was beautiful, clean, & well kept. Breakfast included freshly baked pastries that were amazing with delicious coffee. Snacks & beverages were available 24/7. Staff was attentive when needed. Location was great, easy 2-3 minute walk into town. Highly recommend.

10

Christopher

23 Aug 2023

·

Stayed 2 nights

CUTEST HOTEL! loved it so much, so cozy so cute!! literally best experience ever. loved the breakfast spread! will be returning for sure!!

6

Mark

19 May 2023

·

Stayed 3 nights

Overall: the stay was ok but it could easily be improved to be a great experience if the management tried. Good: room was clean upon arrival. Property is nice looking and there is decent outdoor seating. The place is very close to the steamship terminal and general location to the centre is excellent. Breakfast at the parent property is very close by and whilst the breakfast is limited in options, there is enough for it to work. No throw away mini toiletries Not so good: the living area with small items was poorly stocked (water cans ran out, there were no cups for coffee, snack biscuits were gone after the first day). The bins were not emptied in the communal areas for days meaning they became overflowing. Room cleaning was limited to refitting the same sheets and replacing towels. Fridge in the room was extremely noisy. Toiletries were not refilled in the room. There is construction going on right behind the property so it can get noisy from 8am. Internet was intermittent

10

Tori

14 Oct 2024

·

Stayed 4 nights

We had a lovely stay. The staff were friendly and the inn was very clean and well maintained. Every need was met and even some we didn’t know we needed like the warm chocolate chip cookies every afternoon. The breakfast had a good variety and everything was fresh and delicious. Would definitely recommend and we plan to return.

10

Robin

10 Jul 2025

·

Stayed 1 night

The property is conveniently located, only a couple blocks from shopping, the Whaling Museum and restaurants. The fire pit offered a relaxing place to meet fellow guests. Delicious breakfast! The availability of coffee and other beverages and snacks all day long was greatly appreciated. Comfortable and handsome room. Super friendly and accommodating staff.

10

Ryan

7 Aug 2023

·

Stayed 1 night

Nantucket Resort Collection and the Regatta Inn were a fantastic experience. Everyone made us feel at home. The room was fantastic and breakfast was spot on. Thank you from Jessie and Ryan!

10

Jan

12 Aug 2025

·

Stayed 3 nights

We loved this hotel. The atmosphere and staff were lovely, the bed comfortable, breakfast simple but yummy, lots of amenities, and we loved the location, being close to the main part of town yet a little out of the way, so in a quiet neighborhood. The only negative was that the room was a little small - not the purported 250 sf., more like 200 sf, at most.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$157
February	US$153
March	US$150
April	US$205
May	US$314
June	US$539
July	US$755
August	US$784
September	US$498
October	US$315
November	US$209
December	US$206

Su	Mo	Tu	We	Th	Fr	Sa
				1 $421	2	3
4 $421	5 $421	6 $421	7 $421	8 $443	9	10
11 $421	12 $421	13 $421	14 $421	15 $421	16 $532	17 $532
18 $221	19 $221	20 $243	21 $243	22 $221	23 $532	24 $532
25 $221	26 $221	27 $243	28 $243	29 $221	30 $532	31 $532

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $455	21 $498	22 $498	23 $453	24 $565	25	26
27 $442	28 $443	29 $443	30 $421

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Monthly average prices

About this property

Location

Room options

Veranda Grand Harborview with Balcony

Chapman Queen Petite

Chapman King

Regatta Queen Petite

Veranda King Petite

Veranda Harborview King with Balcony

Regatta King

Veranda Queen Petite

Regatta King with Private Patio

Veranda King with Balcony

Sherburne Queen Suite with Sleeper Sofa

Veranda Queen with Balcony

Sherburne King

Chapman Queen

Sherburne Queen Petite

Sherburne Queen

Sherburne Queen with Private Entrance

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Nantucket Resort Collection

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Prices for upcoming dates