Name: Candlewood Suites Austin North-Cedar Park by IHG
Address: 1100 Cottonwood Creek Trail, Cedar Park, Texas, United States of America, Cedar Park, Texas, US
Price range: US$71–US$187 per night
Rating: 8.1

What guests think

Reviews of Candlewood Suites Austin North-Cedar Park by IHG highlight a convenient location and generally friendly staff, but also frequent cleanliness problems (pests, dirty carpets, odors) and aging rooms with maintenance issues that impact comfort.

Several guests note the pet friendly setup, though a few mentioned hallway disturbances from dogs. Facilities feel basic: some parking constraints, no ice machines or pool, and a small gym that drew both praise and complaints. There is no breakfast, though many appreciate the easy access to nearby restaurants and stores. Expect a convenient, budget minded stay with trade offs in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: a small gym earned both praise and complaints about broken equipment, there is no pool, and ice machines are not available. Parking can be tight when large vehicles use the lot, and the property is pet friendly.

Related guest reviews

6

Danny

27 Jun 2025

·

Stayed 1 night

Parking sucks allowing contractors to park trailers, 18 wheeler cabs I had to park off property and walk to the hotel

4

SCOTT

14 Jun 2024

·

Stayed 2 nights

Broken glass on floor, dirty ceiling fan that fell onto bed when turned on, tv that not all channels worked in bedroom, poor assortment of dish ware, ice maker in freezer did not work, no ice machine on property had to go to store, broken exercise bike, missing some weights in workout room, dirty floors throughout hallways.

10

Valerie

28 Jan 2023

·

Stayed 2 nights

Very clean, spacious room with furnished kitchenette and ice maker in fridge. Friendly staff. Small gym with good set of dumbbells and cardio equipment. Extremely quiet. Comfy bed.

10

Teresa

30 May 2024

·

Stayed 2 nights

It's a great place to be if you love dogs "pet-friendly", barking at 2 a.m. Not so much if you want to get a good night's sleep while traveling! Maybe I need to find a "people-friendly" place the next time, as in for the one who pays the bills! ;-) Nice clean room though! Bathroom sink slow to drain. Comfy. Upadte: after getting over my lack of sleep on the first night, I decided to change my rating from 1 to 5. The hotel is fine, it's the entitled guests who are only concerned with themselves and their dogs that they would let them bark all night! No consideration for others. That's what the world is today!!

10

Allyson

22 Jan 2023

·

Stayed 1 night

Our checkin with Nicole Stacey was extremely helpful. I think there could be better snacks in the common area. But overall the area had convenient stores near by that we could walk to, to get snacks.

6

Sallie W.

29 Mar 2022

·

Stayed 1 night

Room wasn’t as nice as the pictures. 1st room we were put in wasn’t clean & door lock would not work. Moved us to another room & it was just ok. Disapppointed this property didn’t have balconies or area where you could sit outside. No pool.

4

Russell

8 May 2025

·

Stayed 10 nights

It was okay. I won’t stay there again! Cockroach in the conference room. Too hot. Smelled all the time!

2

Paula

23 Apr 2023

·

Stayed 2 nights

This property sucks, no breakfast as promised, had to ask for towels, nothing but decaf coffee, no cleaning rooms, no phones to call front desk. There was not one single redeeming quality about this hotel.

4

Candice

1 Jan 2024

·

Stayed 2 nights

The people at the desk are very nice. The outside and lobby are nice. No breakfast and the coffee area isn’t inviting. The property hallways rooms and bathrooms are very dirty. The pet area is weeds (cut) and rundown. No poop bags in the station. There was a nicer grass area on the other side of the property. The walls were really dirty in the halls and the rooms. The bathroom floor was absolutely fiflthy. There was a roach infestation as well. The roll in bed was complimentary that they usually charge for. It was very small and thin. Not great but better than sharing a full size bed. The property smelled bad. The people were really nice though but I won’t stay here again.

6

MILDRED

1 Jun 2025

·

Stayed 2 nights

It was ok but for the price that they charge the hotel doesn't have a ice machine and I didn't get the room that I payed for but it will due

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Cleanliness

Cleanliness is a recurring concern, with multiple reports of roaches, dirty or stained carpets, dust, odors, and mold. A few guests noted clean rooms, but feedback is largely negative.

Related guest reviews

4

maricruz

23 Feb 2024

·

Stayed 1 night

Unfortunately, we were welcomed by pests throughout the room [roaches of different sizes] and had one walking around the floor as we were headed out. Could not stay another night here and went somewhere else. Please keep your rooms clean and free of pests, to charge $80 a night is not worth the investment for those allergic to roaches. We told the front desk and responded with 'it tends to happen from time to time, sorry' excuse me? That isn't okay.

4

Michelle

21 Oct 2024

·

Stayed 2 nights

We had mold in our bathroom and our room smelled of mold and the faucet in the tub had a constant flow of water. We told the front desk, they didn’t have any available rooms to move us to so they gave us a small credit.

4

Crystal

24 Nov 2024

·

Stayed 2 nights

Drain in tub did not work, notified front desk. Said it would be resolved next day. Was not resolved. There was random strands of hair in bath tub, bathroom sink, and on sheets and pillows. Mold in the restroom cabinet so bad it was breaking apart. There were also roaches in the restroom. I notified front desk they just apologized. I was very disappointed and kind of shocked.

6

valerie

20 Oct 2025

·

Stayed 2 nights

Floors were filthy. Appeared to be clean but had dirty black feet by the end of the evening. Chairs were filthy and broken. Bed were clean and comfortable. ADA shower worked well.

6

Joan

28 Nov 2025

·

Stayed 1 night

Manager was excellent. Location was great. Small roaches in bathroom. Corners in bathroom were nasty. Silverware dirty. Our dog found a piece of chocolate on carpet. Too dirty for me.

6

Tracy

26 May 2025

·

Stayed 1 night

Disappointed. We saw several small roaches in the room. The hotel feels run down and would benefit from updates. It’s in a good location with a short drive to several shopping and dining options. There’s a restaurant across the parking lot.

4

Andres

2 Sept 2024

·

Stayed 2 nights

This property needs to be cleaned!! I dont think the carpet has been vacuumed in the last several years. It will help with the smell!! Location is convenient.

6

Patrick

10 Oct 2025

·

Stayed 1 night

No hair dryer in room, AC setup with a basic fan between the BR and the sitting area did not look professional, saw dead roaches in the hallway, carpet on stairs was filthy.

4

Candice

1 Jan 2024

·

Stayed 2 nights

The people at the desk are very nice. The outside and lobby are nice. No breakfast and the coffee area isn’t inviting. The property hallways rooms and bathrooms are very dirty. The pet area is weeds (cut) and rundown. No poop bags in the station. There was a nicer grass area on the other side of the property. The walls were really dirty in the halls and the rooms. The bathroom floor was absolutely fiflthy. There was a roach infestation as well. The roll in bed was complimentary that they usually charge for. It was very small and thin. Not great but better than sharing a full size bed. The property smelled bad. The people were really nice though but I won’t stay here again.

6

Mark

9 Feb 2025

·

Stayed 1 night

Someones large toenail clippings were on the carpet, shower curtain not long enough so floods the floor, spider on the bed, hair under the pillow case, light above oven pulled out and inoperable, bathroom sink drained super slow, badly stained hallway carpets, blood on floor in elevator, lawn crew started early Saturday morning working on the landscaping, looked nice.

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Rooms

Rooms are dated but functional, with some spacious layouts, kitchenettes, and comfortable beds. Guests reported maintenance issues such as small or nonworking TVs, awkward AC setups, broken fixtures and locks, bathroom hardware problems, and hallway or door slamming noise.

Related guest reviews

6

chris

28 Feb 2024

·

Stayed 1 night

In general I had a pleasant stay and the hotel was quite nice for the price however upon arriving, my bathroom door unhinged partially from the wall the moment I opened it. This meant I had to essentially pick up the (heavy) door just to get in/out of the bathroom. I told the front desk as I was headed into the city hoping it would be fixed when I returned, but it wasn't, so I had to deal with that situation the entire stay. That experience was a bit bizarre. The only other negative was the constant slamming door sound at around 7am coming from the hallway. That too was pretty irritating.

10

Valerie

28 Jan 2023

·

Stayed 2 nights

Very clean, spacious room with furnished kitchenette and ice maker in fridge. Friendly staff. Small gym with good set of dumbbells and cardio equipment. Extremely quiet. Comfy bed.

6

Lori

1 Sept 2025

·

Stayed 2 nights

The hotel needs to be renovated. The rooms felt very humid. Bathroom had mold around the base of the tub. I was disappointed in the quality of the hotel.

8

Jenny

5 Apr 2025

·

Stayed 1 night

The electrical outlet in the bathroom was neat 6ft high on an opposite wall from the sink and mirror. Normally they are next to or closer making it more accessible. The shower head is a handheld one not making it easy to keep it one place.

6

Tracy

26 May 2025

·

Stayed 1 night

Disappointed. We saw several small roaches in the room. The hotel feels run down and would benefit from updates. It’s in a good location with a short drive to several shopping and dining options. There’s a restaurant across the parking lot.

6

Jeffrey

4 Mar 2024

·

Stayed 1 night

Bed was comfortable but windows need better curtains. Lights shined through and made it difficult to sleep.

6

michael

22 Oct 2023

·

Stayed 1 night

The checkin process was slow. The room was clean and the bed comfortable, but the property needed updating badly.

6

Mark

30 Jan 2023

·

Stayed 1 night

Place is clean and quiet. Bed is horrible, way too soft. T.V. didn't work. Coffee maker just made a mess instead of coffee. Would not stay again

6

Patrick

10 Oct 2025

·

Stayed 1 night

No hair dryer in room, AC setup with a basic fan between the BR and the sitting area did not look professional, saw dead roaches in the hallway, carpet on stairs was filthy.

10

Timothy

2 Jan 2025

·

Stayed 2 nights

Nice extended stay hotel that was very spacious. Nothing fancy. TV was very small but we didn't use it so it didn't matter. Kitchen seemed decently appointed

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Service

Many describe the staff as friendly and helpful, but service consistency is uneven. Reports include slow or unresponsive issue resolution, booking or billing problems, and housekeeping or privacy concerns.

Related guest reviews

6

Arthur

27 May 2024

·

Stayed 2 nights

I booked prepaid for this reservation for an elderly disabled family member. They charged them an odd amount at check-in and when they inquired as to why, they were told it was a mistake and world be fixed. I inquired the next day at front desk the gentleman did not see any notes to why they were charged. I had asked they refund it ..he said only the GM could and he would contact him and he could process refund remotely. 2 days after check-in still no contact from management i emailed the management email and provided my phone and email address. Im still hopefully they will correct the issue as this family is on a fixed income. It is sad that the elderly disabled would be treated this was and lack of follow though and follow-up by CW staff to correct this issue is beyond me. It takes someone a few seconds to incorrectly charged someone but several conversations and several days the issue was not resolved and absolutely zero response back to me. Still waiting fingers crossed they will correct the issue.

10

Jaime

29 Jun 2024

·

Stayed 2 nights

Excellent service

4

TANYA

1 Sept 2025

·

Stayed 8 nights

My house cauht on fire and we spend 8 days at your hotel. I kept the "I'll catch you later on my door." Day seven house keeping entered my room. They moved the sign fron outside the door and put it inside. Most importantly, they touched my stuff. After day 4 we got new towells and bedding. So they invade our privacy. The scary part is, on the last day, my husband left the room at 9:40, and at 10:03 a gentleman walked in my room, I jumped up then he said "housekeeping", I said, somebody is in here, then closed my door and left. No, ilI am sorry, nothing just left. I called my husband and told him what happen. He said when he was leaving there was a man housekeeper 1-2 doors down. Again that sign, "catch you later" was back on my door. Very creepy, and suspicious. Please look at the camera. But I will not be coming back to that location.

8

Michelle

7 Oct 2025

·

Stayed 1 night

Staff was friendly and courteous, willing to help with all our questions.

2

Justin

19 Jan 2025

·

Stayed 2 nights

We paid for the one bedroom suite with the intention that one of us would stay in the bedroom and one in the living area. We got to the room, it was a regular room. When we asked the front desk, they said they had to move us. My friend arranged to stay elsewhere so I ended up by myself. I went back to the front desk and asked if they were going to refund us for the room difference. They said they couldn’t refund us, but they could move me to the correct room. Why didn’t they offer that right away!!?! I ended up having to pay the entirety of the room since my friend didn’t stay, plus they charged us an extra guest fee.

6

Robert

20 Oct 2025

·

Stayed 2 nights

The TV did not work at first. There was not a holder for the toilet paper. There was no telephone in the room. They hid a blow dryer in a drawer and the one in the wall did not work at all. The main response from the staff was “Oh, really?”

4

Chris

25 Oct 2024

·

Stayed 1 night

Room was "sold" and we didn\'t have one. They said Expedia was at fault. Service was terrible. Poor experience.

8

Logan

21 Apr 2024

·

Stayed 2 nights

Staff was very helpful and the room was very clean

2

Daniel

2 Mar 2025

·

Stayed 1 night

When we checked in the gentleman at the front desk was not helpful and very short with us. They dont have ice, and the ice machines in rooms didnt work. We had 10 rooms, all 10 were dirty even coffee pots had nasty dried on coffee grounds in them. We had nasty black curly hair in multiple showers and in beds. We asked for extra towels to shower, we were informed that there were no extras to be had. Water in showers would only get luke warm and cooled off quickly after that. Extremely loud through the night we had multiple parents having to ask for assistance with the noise through the night. This was a very gross and stressful stay. I would expect this from a cheaper motel.

10

Alan

8 Apr 2024

·

Stayed 1 night

Very nice staff

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Location

Location is praised as convenient, close to shopping, dining, and venues like the HEB Center, and suitable for trips northwest of Austin.

Related guest reviews

10

Sebastian

6 Jan 2024

·

Stayed 1 night

Great location close to the HEB center, safe area, helpful staff, clean hotel. Was a 10/10 for me!

8

Maria

28 Mar 2025

·

Stayed 2 nights

Easy access to shopping.

10

Cathy

4 Nov 2023

·

Stayed 2 nights

Check in was quick and smooth. The room was clean and comfortable. I liked having a kitchenette in the room, which would be especially great for longer stays. There is shopping and restaurants nearby which is very convenient.

10

John

18 Aug 2025

·

Stayed 1 night

Wise array of excellent dining options, choices of food...minutes away.

6

Joan

28 Nov 2025

·

Stayed 1 night

Manager was excellent. Location was great. Small roaches in bathroom. Corners in bathroom were nasty. Silverware dirty. Our dog found a piece of chocolate on carpet. Too dirty for me.

6

Tracy

26 May 2025

·

Stayed 1 night

Disappointed. We saw several small roaches in the room. The hotel feels run down and would benefit from updates. It’s in a good location with a short drive to several shopping and dining options. There’s a restaurant across the parking lot.

10

Taylor

28 Apr 2025

·

Stayed 2 nights

Close to everything. Clean and affordable

10

Kelli

5 Mar 2024

·

Stayed 1 night

Great location

10

Barney

11 Apr 2024

·

Stayed 4 nights

The property was convenient for our trip. Close to a decent assortment of food options and the residential area we were visiting. It was an older property but well maintained and clean. The staff were all very friendly and helpful.

10

Forrest

15 Apr 2024

·

Stayed 2 nights

Perfect for our purpose of getting to birding location NW of Austin

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Dining

There is no breakfast, and coffee or snack provisions were limited or inconsistent. Many guests relied on nearby dining options instead.

Related guest reviews

6

Craig

12 Mar 2024

·

Stayed 3 nights

This property is an extended stay property, that was not advertised as an extended stay on Expedia or the property website. There was no breakfast available, and we stayed three nights and had absolutely no room service whatsoever! Even though the property is advertised as a non-smoking facility, the interior of the building reeked of smoke! I would not stay at this facility again!

4

Nicholas

6 Jul 2023

·

Stayed 2 nights

Lobby had a constant beeping noise every minute that was going on for days, there were poorly treated couches, and a smell. They had a King bed suite listed as sleeps 4 but didn't list a couch sofa, when I called to inquire if it did they said yes. Then when I got there, there was no couch sofa. They let me use two roll aways, one was tied together with a trash bag. The staff was nice, making the most of a bad situation. This property needs investment.

10

John

18 Aug 2025

·

Stayed 1 night

Wise array of excellent dining options, choices of food...minutes away.

8

Alexis

23 Mar 2023

·

Stayed 3 nights

this property was okay doesn’t have the breakfast like it says it does , the staff was really nice and friendly & LOVED that it was so close to everything , MUST try the Hopdoddy dts amazing food (: The room kinda smelled like it just cloud have smelt cleaner lol

4

Deborah L

16 Dec 2023

·

Stayed 1 night

At arrival, lobby was very nicely and the man that greeted us was very nice and friendly. The room however is very dated, bathroom tub peaked and looked dirty. No hair dryer provided. Kitchen did not have coffee supplies so I had to go down to snack area. Coffee maker in room still had an old coffee pod still in it. When I moved the coffee maker a bug ran out from under.

10

Allyson

22 Jan 2023

·

Stayed 1 night

Our checkin with Nicole Stacey was extremely helpful. I think there could be better snacks in the common area. But overall the area had convenient stores near by that we could walk to, to get snacks.

6

Tatiana

12 May 2024

·

Stayed 2 nights

The rooms were really clean. There was no breakfast. The hallways smelled like dog poop and marijuanna. But luckily it did not leech into the rooms. The beds were comfy and the room was spacious.

6

Mark

30 Jan 2023

·

Stayed 1 night

Place is clean and quiet. Bed is horrible, way too soft. T.V. didn't work. Coffee maker just made a mess instead of coffee. Would not stay again

2

Paula

23 Apr 2023

·

Stayed 2 nights

This property sucks, no breakfast as promised, had to ask for towels, nothing but decaf coffee, no cleaning rooms, no phones to call front desk. There was not one single redeeming quality about this hotel.

10

Barney

11 Apr 2024

·

Stayed 4 nights

The property was convenient for our trip. Close to a decent assortment of food options and the residential area we were visiting. It was an older property but well maintained and clean. The staff were all very friendly and helpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$77
February	US$84
March	US$82
April	US$83
May	US$78
June	US$74
July	US$74
August	US$70
September	US$92
October	US$105
November	US$90
December	US$73

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $105	17 $86	18 $85	19 $83
20 $77	21 $78	22 $72	23 $78	24 $76	25 $89	26 $76
27 $73	28 $73	29 $72	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $74	3 $81
4 $76	5 $78	6 $78	7 $86	8 $86	9 $90	10 $98
11 $80	12 $78	13 $78	14 $78	15 $80	16	17
18 $78	19 $79	20 $78	21 $83	22 $113	23 $161	24 $187
25 $94	26 $79	27 $83	28 $82	29 $86	30 $120	31 $103

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Suite, 1 Bedroom

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Standard Room

Studio Suite, 2 Queen Beds

Studio Suite, 2 Double Beds

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible Tub)

Studio Suite, 2 Double Beds (Transfer Shower)

Studio Suite, 1 Queen Bed

Studio Suite, 2 Double Beds (Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Austin North-Cedar Park by IHG

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Prices for upcoming dates