Hotel Principe

Name: Hotel Principe
Address: Prolongacion Heroes #326, Chetumal, Quintana Roo, Mexico, Chetumal, Quintana Roo, Mexico
Rating: 6.57

"Loved the swimming pool"

"Clean rooms"

"Rooms were well sized"

"Welcoming staff"

Amenities

Free Wi-Fi
Business Center
Safe-Deposit Box
Child Pool
Luggage Storage
Designated Smoking Area

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Property description

Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

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Guest reviews

6.6

Pleasant

Based on 244 verified reviews

Who stays here?

Business

12%

Couple

22%

Family

58%

Group

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Hotel Principe earns mixed feedback: some guests appreciate decent prices, helpful staff, and basic comfort, while many report dated rooms, unreliable or absent Wi-Fi, noise from the pool or other guests, and maintenance issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Robert

29 Dec 2025

Stayed 1 night

great room experience.

Witfield

2 Nov 2025

Stayed 1 night

The room was in good condition and the stsff was courteous. The wifi was terrible. It kept coming on and off. I couldn't do what I needed to do or even watch a movie since it was on and off. I think a taxi service should be there. It was hard to get a taxi from the hotel. Apart from that my stY was ok. Could have been better.

Angelica

8 Oct 2025

Stayed 1 night

Not too friendly

Frank

2 Apr 2025

Stayed 1 night

I was offered upgrade to King room! Very helpful staff

Thomas

13 Mar 2025

Stayed 2 nights

Great stay

Prolongacion Heroes #326, Chetumal, Quintana Roo, Mexico

Location

A stay at Hotel Principe places you in the heart of Chetumal, within a 5-minute drive of Museum of Maya Culture and Museo de la Ciudad. This hotel is 17.6 mi (28.3 km) from Lake Bacalar and 1.2 mi (1.9 km) from Planetarium Yook'ol Kaab.

Museum of Maya Culture(0.5 Miles)

Museo de la Ciudad(0.9 Miles)

Mega Escultura(1.1 Miles)

Planetarium Yook'ol Kaab(1.2 Miles)

Malecón de Chetumal(1.2 Miles)

Payo Obispo Zoo(1.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:30

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available off-street. It is wheelchair accessible, but no reservation is required.

Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee of approximately MXN 175 for adults and MXN 145 for children.

Check-in is from 3:00 PM, and check-out is until 12:30 PM. Early check-in is available for a fee, subject to availability.

The hotel offers a stair-free path to the entrance, wheelchair-accessible registration desk, public washrooms, and on-site restaurant. Limited wheelchair accessibility is available in some areas.

The hotel is centrally located in Chetumal, within a 5-minute drive of the Museum of Maya Culture and Museo de la Ciudad. It is approximately 17.6 miles from Lake Bacalar and 1.2 miles from Planetarium Yook'ol Kaab.

Yes, the hotel features an outdoor pool, which is accessible from 6:00 AM to 10:30 PM.

Children are welcome at the hotel, and the minimum age for children to stay for free is not specified.

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