Name: WoodSpring Suites Raleigh Garner
Address: 142 Cleveland Crossing Drive, Garner, North Carolina, United States of America, Garner, North Carolina, US
Price range: US$82–US$96 per night
Rating: 7.58

What guests think

Across reviews of WoodSpring Suites Raleigh Garner, travellers describe a budget, extended-stay property with convenient highway access and in-room kitchens, but feedback is highly mixed, especially around cleanliness, maintenance, and service reliability.

Several reviews report roaches, smoke or musty odors, and inconsistent housekeeping or towel exchanges, though others found rooms clean. Service ranges from friendly and helpful to unprofessional, with repeated complaints about locked or unattended desks, difficult after-hours check-in, and poor responses to problems. Rooms are basic and spartan with kitchenettes; comfort and upkeep vary, with thin mattresses, older TVs, and occasional appliance or AC issues, but the location is convenient to I-40, Walmart, and nearby restaurants. Expect a no-frills stay where location and price compete with reliability concerns.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Few facilities are mentioned; parking is described as well lit and felt safe, though parking with a trailer was difficult for one guest.

Related guest reviews

8

Eloise

26 Jan 2024

·

Stayed 2 nights

Well lit around the place

8

Robert

11 Jun 2024

·

Stayed 1 night

Stayed for one night as I was passing through. It was affordable, clean, and felt safe to park my vehicle. No frills, no coffee, but do provide toiletries unlike other cheaper places. If I’m ever passing through in the future, I would stay again. My only complaint is no blackout curtains. If natural light is a problem, ask for a room on the west end of the building.

2

Robyn

27 Jun 2024

·

Stayed 1 night

they have the doors locked. We drove around for 40 minutes to try and find parking and had called ahead asking if a trailer would be acceptable to park there. No one answers the phone. This was so disappointing after a 16 Hour Drive

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: multiple guests report cockroaches, smoke or musty odors, and worn linens or fixtures, while others say their rooms were clean. Housekeeping is limited, with towel exchanges and infrequent service noted by several longer-stay guests.

Related guest reviews

6

Fajri

22 Nov 2025

·

Stayed 1 night

The room smelled , the staff need to spray or put air freshener in the room, the comforter had a cigarette burn hole in it, the toilet seat was old and worn, needs to be replaced, I stayed 1night in room 101 please fix these issues!

4

Patrick

15 Jun 2025

·

Stayed 1 night

The rooms looked kind of like what they did in the photos, but not really. The toilet didn’t flush correctly, I pulled the curtain apart to take a shower and two roaches crawled out, when I got out of the shower a roach was on the wall beside my bed, and when I pulled the main blanket away from the sheets, the fitted sheet had cigarette burns on it. Other than that, decent service, good spot to stay considering it’s on I 40, Walmart is 1 min away, Raleigh is about 20 min. Pretty nasty room though. Never gonna book again

4

alfredo

28 Jun 2025

·

Stayed 28 nights

The only negative thing I have to say is I stayed more than a month in the hotel not once was my room cleaned nor serviced I washed all my stuff and cleaned my own room. Other than that it was ok. Paper thin walls could hear everyone next to me

6

dervalle

25 May 2025

·

Stayed 1 night

Nothing was unique. Taking back by find a cockroach crawling from behind my pillow when pulling the covers back. Brought bug issue (in hand) to front desk employee's attention and we were changed to another room quickly. I felt uneasy most of the night about sleeping comfortably wondering if the new room had bugs too!

2

Ava

22 Oct 2023

·

Stayed 2 nights

The first room we stayed in had roaches so they moved us to another room which had roaches also and the toilet didn’t work.

6

Edward

6 Mar 2024

·

Stayed 1 night

Staff was friendly...room was clean but saw some roaches was not happy about that

2

Reggie

22 Nov 2024

·

Stayed 1 night

I found cockroaches in my room inside the air conditioner and all around my room and I couldn’t get a refund due to the office being close whenever I found it. Very unprofessional and I would not recommend this hotel to no one at all.

2

Khala

10 Apr 2025

·

Stayed 2 nights

Walked into the hotel room and there was immediately a smell of smoke. There was food in the garbage can, a dead moth and spider in the bathroom sink. There were stains on the wall and on the floor. We immediately left the hotel. The manager refuses to contact expedia in order to give a refund. Do not book this hotel.

2

Austin

8 Sept 2025

·

Stayed 7 nights

The room was musty, the AC was not running, it barely worked, i killed or saw 4 cockroaches, which i called and complained about, i requested a new room or to cancel my stay, the front desk said they would ask the property manager and i never got a response. Something bit me that caused a bump to form and has not healed at all on my face. Nothing was done to compensate me or make things right and i was never contacted from the management.

8

Nadia

30 Oct 2024

·

Stayed 7 nights

Super basic place but the people were very nice. The place could be cleaner and I did see a few roaches.

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Rooms

Rooms are basic, extended-stay style with kitchenettes and full-size fridges, but comfort varies. Several guests mention thin or uncomfortable mattresses, older TVs and furnishings, limited blackout curtains, occasional noise, and some appliance or AC issues.

Related guest reviews

4

Nakia

28 Mar 2025

·

Stayed 2 nights

It wasn’t a comfortable stay. The room was just okay. The television didn’t have much to offer. It’s truly a hotel for those construction workers who come in for work

4

Jenny

24 Sept 2024

·

Stayed 3 nights

The room was clean, the refrigerator was broke, they only had a non-smoking room available cause we were only staying 3 nights, so if we were staying longer then I could have gotten a smoking room? I could only get fresh, new towels if I gave up hem the used ones, the key to open the doors only worked half the time.

10

Michelle

15 Dec 2024

·

Stayed 1 night

Wonderful short stay we needed. Loved the kitchen and refrigerator options in full size.

8

Robert

11 Jun 2024

·

Stayed 1 night

Stayed for one night as I was passing through. It was affordable, clean, and felt safe to park my vehicle. No frills, no coffee, but do provide toiletries unlike other cheaper places. If I’m ever passing through in the future, I would stay again. My only complaint is no blackout curtains. If natural light is a problem, ask for a room on the west end of the building.

8

Mark

29 Nov 2024

·

Stayed 2 nights

Nice little kitchenette, but after-hours check-in required calling in a manager from off site, which seemed odd. I wouldn't have minded staying here for a while if needed, but I was just in town for the night.

4

Sidney

7 Apr 2024

·

Stayed 1 night

Had to stay as a last resort and everyone else was sold out. The bed was not comfortable. It wasn’t dirty but the whole place smelled like week and smoke.

8

Gregory

4 Apr 2023

·

Stayed 1 night

First time customer . I loved the kitchen area with the full sized refrigerator and table stove. I was only there for 1 night , but i will definitely go back again!

4

alfredo

28 Jun 2025

·

Stayed 28 nights

The only negative thing I have to say is I stayed more than a month in the hotel not once was my room cleaned nor serviced I washed all my stuff and cleaned my own room. Other than that it was ok. Paper thin walls could hear everyone next to me

6

Jason

5 Nov 2023

·

Stayed 2 nights

It was just okay. The room was clean enough but the matress was really thin a d ontop of nothing more than a basic metal frame, and I mean basic. There were only 2 pillows, both of which were paper thin. The bed covers were so cheap and thing a d kinda rough except for the sheets. I have stayed in cheaper hotels with better bedding and pillows.

6

John

30 Nov 2024

·

Stayed 2 nights

Only room for 1 at check in location. Check in closed at night and we were not provided phone number if help was needed. Our room keys worked sporadically and needed lots of jiggling to activate. Old model TV's, old carpeting. Room has odor of smoke. Would not stay again.

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Service

Many guests praise courteous, helpful staff. However, numerous reviews report rude interactions, policy confusion, and recurring issues with locked or unattended desks, difficult after-hours check-in, and unresponsive phones.

Related guest reviews

10

Jordan

26 Jul 2024

·

Stayed 1 night

The staff is awesome amd friendly. They were welcoming and treated me with respect. Will continue to come back to this hotel. Highly recommended.

10

Pia

19 Jun 2024

·

Stayed 12 nights

Very courteous and welcoming staff

2

Irma

26 May 2025

·

Stayed 2 nights

I drove 8 hours from up north to see family. I was denied service. Front desk guy said he didn’t need to have a reason. Called the cops to see if there was any way they can assist. Not much they can do but they stated they have problem at this hotel all the time. As I’m waiting for the cops to show the guy locks us (my fiance, two kids and I) in the office and puts the air on blast. Worst customer service I’ve ever encountered.

2

Ernest

22 May 2023

·

Stayed 1 night

I was there at check in at 3:00 pm. No one was there to check me in and give me keys. Called all the customer service numbers with no answer. Waited until 3:30, had to get a room at the comfort inn next door. Will be requesting a refund from Woodbridge.

2

marisa

17 Jul 2023

·

Stayed 2 nights

I booked 2 days before my trip. My flight was delayed, instead 9:40 , we land at 11 pm After claiming my car seat, I arrive around 1:30 am, previously I called in the afternoon to know the process because FD will be closed . I called to 500, the guy was sleeping, very rude told me I did have a reservation and hang up. I called again, he said the same and hang up. I was traveling with a 17 months old baby, car seat and baby bag. I called him again, he said “ stop calling, I really don’t care that is 1:30 am and you are traveling with a baby, I don’t care” Horrible person, horrible. I was there overnight with a baby, just one stranger helped me to go to other hotel, I wish that guy that work the overnight July 14 get fired, he does not deserve to work in hospitality, rude person no manners.

2

Ashley

28 Dec 2024

·

Stayed 7 nights

Rudest front desk staff I’ve ever encountered. They do not like when you book online because you get better deals and they don’t make as much money. The woman at the desk said that I cannot book online if I renew my stay, I will have to do it “in house” and if I leave and come back with an on line reservation that I will be charged $50. The staff would just walk into my room without knocking. Rude rude people.

4

Melonie

17 Apr 2023

·

Stayed 1 night

When arrived the check in desk door was locked with a phone on wall.. call 500, called, busy.. saw a sogn saying call 501.. did that heard inside locked check in ringing and ring.. saw worker walk past locked door.. caled 500 still busy call 501, rang and rang 25 mins of going between these 2 and guy seeing my using this phone on wall he finally answeres the 501 #. And says " i will be with you in a few" another 10 mins later finaly unlockes the locked chick in door to check me in. The check in process is deff sucks. Get to room and have to figure out why the ac will not work. Bf figures out the plug blew the fuse or i would have had to go back to front desk. Tv remove did not work with tv so we have no tv for the night. Pot being smoked outside from time we checked to when we left!

10

Ashley

15 Jan 2025

·

Stayed 7 nights

Great service

6

Gerald

29 May 2023

·

Stayed 2 nights

You had to call to get front desk help to check in or out. No one answered when trying to check out

10

Alison

6 Jul 2025

·

Stayed 1 night

The hotel receptionist were great!

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Location

Location is frequently praised for easy access to I-40 and many nearby stores and restaurants, including Walmart. Some guests also found the area quiet and parking felt safe.

Related guest reviews

8

Alexavier

29 Nov 2025

·

Stayed 2 nights

Good location for where I needed to be and great price

8

Adriaan

10 Apr 2023

·

Stayed 1 night

It was str8 I like the location gas and food right across tge street very convenient nuce efficiency!

8

Robert

11 Jun 2024

·

Stayed 1 night

Stayed for one night as I was passing through. It was affordable, clean, and felt safe to park my vehicle. No frills, no coffee, but do provide toiletries unlike other cheaper places. If I’m ever passing through in the future, I would stay again. My only complaint is no blackout curtains. If natural light is a problem, ask for a room on the west end of the building.

8

Gregory

4 Apr 2023

·

Stayed 1 night

First time customer . I loved the kitchen area with the full sized refrigerator and table stove. I was only there for 1 night , but i will definitely go back again!

8

Tony

10 Mar 2024

·

Stayed 1 night

Great , clean location

6

Lauren

20 Jul 2024

·

Stayed 1 night

Nice staff. Conveniently located

10

Briauna

1 May 2025

·

Stayed 24 nights

Convenient and close by restaurants and stores

8

Wanda

18 Oct 2025

·

Stayed 1 night

The day was great. The room was nice and clean. It was surprisingly quiet. And the selection of television channels was good.

8

Carmen

28 May 2025

·

Stayed 7 nights

My stay this far has been comfortable and rooms are clean. The area is quite and convenient to many local stores such as Walmart, Lowes, and Dollar Tree. Multiple gas station locations such as Speedway and Exxon. Plenty of eatery spots such as Crackle Barrel, and Smithfield BBQ just to name a few.

8

Robbin

19 Oct 2025

·

Stayed 1 night

There weren't any dishes or anything just some ice trays The room was clean. Lots of stores and restaurants near by

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Dining

Not enough information in reviews.

Related guest reviews

8

Robert

11 Jun 2024

·

Stayed 1 night

Stayed for one night as I was passing through. It was affordable, clean, and felt safe to park my vehicle. No frills, no coffee, but do provide toiletries unlike other cheaper places. If I’m ever passing through in the future, I would stay again. My only complaint is no blackout curtains. If natural light is a problem, ask for a room on the west end of the building.

8

Bryan

31 May 2024

·

Stayed 2 nights

The only thing I have a problem with is they charge you if you need anything and they don't serve breakfast

10

Michelly

1 Dec 2023

·

Great breakfast! Fast check in!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$72
February	US$73
March	US$73
April	US$82
May	US$86
June	US$88
July	US$78
August	US$89
September	US$86
October	US$81
November	US$79
December	US$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $92	17 $92	18 $92	19 $92
20 $91	21 $94	22 $91	23 $92	24 $94	25 $92	26 $93
27 $93	28 $92	29 $92	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $95	3 $94
4 $94	5 $94	6 $94	7 $93	8 $96	9 $92	10 $92
11 $92	12 $92	13 $91	14 $91	15 $94	16 $92	17 $96
18 $94	19 $94	20 $96	21 $92	22 $96	23 $82	24 $84
25 $86	26 $84	27 $86	28 $84	29 $86	30 $86	31 $82

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds

Standard Room, 1 Queen Bed

Standard Room, 1 Double Bed

Room, 1 Queen Bed, Accessible

Standard Room, 2 Double Beds, Smoking

Room, 1 Double Bed, Accessible, Smoking

Standard Room, 1 Double Bed, Smoking

Standard Room, 1 Double Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites Raleigh Garner

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Prices for upcoming dates