BLVD Hotel and Studios Universal-Hollywood, an Ascend Collection Hotel

We needed to get over to Universal Studios, so the staff was very helpful in giving us an early check-in for our room.

The bathroom was way to dark I had to bring the desk lamp into the bathroom in order to shave. The shower was also very confusing to turn on, not all all intuitive.

Staff was very helpful, upbeat and positive. And very responsive to customer questions on local amenities.

This hotel was very dirty. I walked up and saw a homeless person urinating outside. I went in and saw a man paying a woman, looked to be prostitution. Women dresses scandalously. We walked into our room and it reeked of bleach. The shower did not work and the sheets were stained and absolutely disgusting. I traveled alone with two children. One having extreme asthma and would be inhaling bleach all night. It was so bad I checked out immediately. It was dirty and unsafe. The staff or hotels.com would not give me a refund. I am very upset with this whole situation.

Overall stay was good, except my bed was very squeaky and noisy.