Hotel Laguna Bacalar

Name: Hotel Laguna Bacalar
Address: Avenida Costera #479 Bacalar, Bacalar, Quintana Roo, Mexico, Bacalar, Quintana Roo, Mexico
Rating: 7.85

"Liked the bar"

"Well located"

"Loved the pool"

"Rooms were clean and comfortable"

"Welcoming staff"

"Stunning views"

Amenities

Free Wi-Fi
Safe-Deposit Box
Garden
Child Pool
Luggage Storage
Designated Smoking Area

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Property description

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and a televisi...

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Guest reviews

7.8

Good

Based on 472 verified reviews

Who stays here?

Business

1%

Couple

36%

Family

37%

Group

21%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Laguna Bacalar, travellers rave about the stunning lagoon views and easy water access, while many note the property is old and would benefit from renovation, with rooms and facilities showing wear and uneven maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Tania

last week

·

Stayed 3 nights

Excellent

4

Oscar Gomar

3 Dec 2025

·

Stayed 7 nights

Three towels for four people, no air conditioning, no TV, no minibar, no hairdryer, no bedside tables, only one electrical outlet. The beds were comfortable and clean, the cleaning staff was attentive and very friendly, and the exterior was pleasant. The restaurant staff was inattentive and the service was very poor. No menu items were available, the coffee tasted like it was from the previous day, and the chilaquiles were tasteless and fried in very rancid oil

10

Tomas

19 Sept 2025

·

Stayed 2 nights

Everyone I encountered was very friendly and willing to assist us. We had breakfast one morning. It was delicious. Those chilaquiles continue to be as good as 2 years ago when we visited for the first time. Thank you all.

8

Liliana

20 Jun 2025

·

Stayed 3 nights

There is a cenote in the lake directly in front of the hotel. The people and service were amazing. The facilities need updating.

10

Valente

1 Apr 2025

·

Stayed 3 nights

Closed to lake

Avenida Costera #479 Bacalar, Bacalar, Quintana Roo, Mexico

Location

When you stay at Hotel Laguna Bacalar in Bacalar, you'll be by the sea, a 2-minute drive from Lake Bacalar and 5 minutes from Laguna Bacalar Ecological Park. This hotel is 0.1 mi (0.2 km) from Cenote Esmeralda and 0.9 mi (1.4 km) from Cenote Cocalitos.

Cenote Esmeralda(0.1 Miles)

Lake Bacalar(0.6 Miles)

Cenote Cocalitos(0.6 Miles)

Cenote Azul(0.9 Miles)

Cenote Negro(1.1 Miles)

Municipal Spa of Bacalar(1.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

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