Name: Hotel Rancho Encantado
Address: Carretera Federal 307 KM 24, Bacalar, Quintana Roo, Mexico, Bacalar, Quintana Roo, Mexico
Rating: 8.85

Guest reviews

8.8

Fabulous

Based on 997 verified reviews

Who stays here?

Business

0%

Couple

57%

Family

28%

Group

11%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

Hotel Rancho Encantado consistently earns praise for its serene lagoonfront setting amid nature, clean and comfortable cabins, and welcoming staff, with many guests enjoying the dock, warm jacuzzi, pool, and free kayaks or paddle boards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Hugo

31 Mar 2026

·

Stayed 2 nights

We stayed at Rancho Encantado for the weekend, and it was an incredible experience. A special thank you to José at the restaurant, his service was outstanding. Also, Vega, the paddleboard instructor, was amazing. Such a kind and patient person. He really helped my wife feel comfortable trying new things, she even went kayaking and paddleboarding, which she normally wouldn’t do! The sunrise over the lagoon was absolutely beautiful, and the water is simply stunning. We also did the 2-hour lagoon tour, and it was a great experience. We truly enjoyed it. The food deserves a special mention: excellent quality, and the presentation of each dish was professional and impressive. All the staff were welcoming, and the atmosphere of the place makes you want to stay more than just a couple of nights. We will definitely come back. And the photos we took are just beautiful!

10

John

25 Mar 2026

·

Stayed 2 nights

Incredible property, wonderful staff and excellent restaurant, the complete package. It’s hard to find a place that checks all the boxes, this place does. Book a lakeside room you won’t be disappointed. We can’t wait to return!

10

Salvador

2 Mar 2026

·

Stayed 1 night

Everything was great! Looking forward to return sometime soon. Only regret was that it was only for 1 night

10

Lisa

19 Feb 2026

·

Stayed 3 nights

Beautiful and serene. Friendly and accommodating staff.

10

Maria

21 Jan 2026

·

Stayed 3 nights

Everyone was great

Carretera Federal 307 KM 24, Bacalar, Quintana Roo, Mexico

Location

When you stay at Hotel Rancho Encantado in Bacalar, you'll be on a lake, within a 5-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. This beach hotel is 1.4 mi (2.3 km) from Polytechnic University of Bacalar and 1.7 mi (2.7 km) from Ecopark Bacalar.

Lake Bacalar(0.4 Miles)

Polytechnic University of Bacalar(1.5 Miles)

Ecopark Bacalar(1.6 Miles)

Laguna Bacalar Ecological Park(1.6 Miles)

Zócalo(2.2 Miles)

Fort of San Felipe(2.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 22:00

Before 12:30

Security deposit

MXN 3000 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Cooked-to-order breakfasts are available daily from 7:30 AM to 10:00 AM for a fee, approximately MXN 200 to 500 for adults and children.

No pets and no service animals are allowed at this property.

Check-in is from 4:00 PM to 10:00 PM, and check-out is at 12:30 PM. Early or late check-in/check-out may be available upon request.

Yes, a roundtrip airport shuttle is provided for a surcharge of MXN 560.00 per person, available 24 hours. Guests must contact the property with arrival details before travel.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

The property is located on a lake, within a 5-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. It is approximately 1.4 miles from Polytechnic University of Bacalar and 1.7 miles from Ecopark Bacalar.

Yes, there is an outdoor swimming pool available, with access from 8:00 AM to 10:00 PM. The pool is seasonal.

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Hotel Rancho Encantado

Amenities

Property description

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