Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

English breakfasts are available daily from 8:00 AM to 11:00 AM for a fee of approximately MXN 300 for adults and children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property at least 24 hours before arrival for arrangements.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is within a 5-minute drive of Laguna Bacalar Ecological Park and Lake Bacalar. It is 0.2 miles from Cenote Negro and 0.7 miles from Municipal Spa of Bacalar.

Does the property have a swimming pool?

Yes, there is an outdoor pool available. Pool access is from 7:00 AM to 10:00 AM, and it is seasonal.

What are the policies for guests staying with children?

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MXN 450 per night, and advance request or confirmation is required.

Hotel Carolina Bacalar - Relax in Bacalar

Average nightly price at Hotel Carolina Bacalar by month, last 12 months (USD)
Month	Average price
January	US$230
February	US$465
March	US$283
April	US$209
May	US$158
June	US$149
July	US$199
August	US$259
September	US$250
October	US$151
November	US$189
December	US$252

What guests think

At Hotel Carolina Bacalar, travelers highlight a serene waterfront setting on the lagoon, comfortable rooms, and generally friendly service, with many praising direct lake access, a private pier, and complimentary kayaks and paddle boards for easy on-the-water fun.

Cleanliness is repeatedly noted, while several guests wished for an in-room fridge and a few mentioned minor maintenance issues or occasional noise. Food and drinks are well liked, though breakfast can feel limited and restaurant service slow at times. Expect a relaxed boutique stay with easy access to outdoor activities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Direct lagoon access with a private pier, pool, and an on-site bar/restaurant are highlights. Many guests appreciate the free kayaks and paddle boards and convenient parking; a few mention the pool can feel cold or the lake bottom is not sandy.

Related guest reviews

10

Johan

23 May 2024

·

Stayed 2 nights

We had an amazing stay at Hotel Carolina Bacalar. We could not have wished for a more beautiful hotel in a beautiful place like Bacalar. Both the lake and the hotel , wich is directly on the lake shore, are worth the trip south. The pictures of Hotel Carolina Bacalar exeed the expectations. The bearkfast options, food drinks and service are great too. The pool might come across a bit small but the lake fully compensates for this. We only spend 2 nights in Bacalar, I wish we would have stayed a day or two longer in Bacalar and Hotel Carolina. The only point of attation we have is the showerhead.

10

Kristen

4 Sept 2025

·

Stayed 5 nights

Very nice, well-maintained property. Place was clean, quiet, had convenient parking, and was walkable to town. Lake access with equipment, onsite bar/restaurant and a private patio made it top notch. Would recommend.

10

Shawn

5 Mar 2025

·

Stayed 1 night

Beautiful place. Has paddle boards and kayaks.

10

Verónica

9 Oct 2025

·

Stayed 3 nights

Están muy bonitas las instalaciones, limpias, excelente para relajarse. La comida está deliciosa. Incluye el uso de cayak o pádel board, excelente para ver el amanecer, los peces y la laguna. Todas las habitaciones tienen su mesita, sillas y hamaca privada, con room service.

Su	Mo	Tu	We	Th	Fr	Sa
1 $192	2 $184	3 $184	4	5 $178	6 $178	7
8 $221	9 $179	10 $178	11 $179	12 $179	13 $221	14 $178
15 $178	16 $178	17 $178	18 $193	19 $199	20 $199	21 $193
22 $193	23 $193	24 $193	25 $193	26 $179	27 $179	28 $185
29 $210	30 $210

Su	Mo	Tu	We	Th	Fr	Sa
		1 $212	2 $210	3 $210	4 $211	5 $210
6 $178	7 $179	8 $178	9 $179	10 $178	11 $178	12 $178
13 $179	14 $178	15 $178	16 $179	17 $221	18 $222	19 $179
20 $178	21 $216	22	23 $416	24 $416	25 $416	26 $446
27 $416	28	29 $534	30 $534	31 $538

Prices for Hotel Carolina Bacalar

Monthly average prices

About this property

Location

Room options

Standard Double Room, Garden View

Deluxe Room, Lagoon View

Standard Room, Garden View

Guest reviews of Hotel Carolina Bacalar

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Carolina Bacalar

Prices for upcoming dates