Hotel Amainah Bacalar Adults Only
US$161
/ night
Avg. for September
Select dates to see prices and availability
US$161
/ night
Avg. for September
Monthly average prices
Nightly prices at Hotel Amainah Bacalar Adults Only average US$145 in the cheapest month (October) and US$298 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$215 |
| March | US$188 |
| April | US$199 |
| May | US$159 |
| June | US$189 |
| July | US$187 |
| August | US$173 |
| September | US$161 |
| October | US$145 |
| November | US$167 |
| December | US$298 |
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Sept · US$161
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Most expensive: December (~US$298)
Cheapest: October (~US$145)
About this property
Adults-only hotel with outdoor pool, spa services, and beachfront access near Cenote Cocalitos in Bacalar.
Location
Located in Bacalar, Amainah Bacalar Hotel Boutique - Adults Only is near the airport and on the waterfront. Fort of San Felipe is a notable landmark, and the area's natural beauty can be seen at Cenote Cocalitos and Laguna Bacalar Ecological Park. Laguna Milagros and Canal de los Piratas are two other places to visit that come recommended. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Tour desk
Location
Boulevard Costero de Bacalar Sur Ext Mza 5 Lote 313 Int 601, Bacalar, Quintana Roo, Mexico
Room options
11
Deluxe Double Room
Room details
2 Double Beds
Sleeps 4
484 ft²
Lake ViewBalconyAir ConditioningSafety Deposit BoxRefrigeratorPrivate EntranceAccessible by Stairs
5
King Suite with Pool View
Room details
1 Extra-Large Double Bed
Sleeps 2
484 ft²
Lake ViewPool ViewAir ConditioningSafety Deposit BoxRefrigeratorPrivate PoolPrivate Entrance
5
Deluxe King Room
Room details
1 Extra-Large Double Bed
Sleeps 2
484 ft²
Lake ViewBalconyAir ConditioningSafety Deposit BoxRefrigeratorPrivate EntranceAccessible by Stairs
8
King Suite with Ocean View
Room details
1 Extra-Large Double Bed
Sleeps 2
484 ft²
Lake ViewBalconyAir ConditioningSafety Deposit BoxRefrigeratorPrivate EntranceAccessible by Stairs
Guest reviews
8.4
Very good
Based on 74 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Hotel Amainah Bacalar Adults Only earns high praise for its stunning lagoon-front setting, warm and attentive staff, and modern, comfortable rooms, with many guests enjoying peaceful vibes, good on-site dining, and handy free kayaks for exploring.
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What guests think
Hotel Amainah Bacalar Adults Only earns high praise for its stunning lagoon-front setting, warm and attentive staff, and modern, comfortable rooms, with many guests enjoying peaceful vibes, good on-site dining, and handy free kayaks for exploring.
Common downsides include occasional slow restaurant service, spotty in-room Wi-Fi, and some noise from echoing concrete or nearby areas. Several reviews also mention cold water in the main and private pools, intermittent power outages, and that parking is on the street with the property a short taxi ride from town. Expect a scenic, relaxing boutique stay with direct lagoon access and modern comforts.
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AI-generated summary based on recent guest reviews
Facilities
Direct lagoon access with a private dock and free kayaks is a highlight. Downsides noted across reviews include cold water in the main/private pools, occasional power outages, no elevator and many stairs, and parking on the street rather than on-site.
Related guest reviews
10
Karl
5 Feb 2025
·
Stayed 3 nights
What a wonderful place Amainah is, in all my travels I have never seen an entire staff so fantastic! Our room was beautiful the breakfast that was included was incredible and the service was second to none. The view from our room was beautiful. The only negative is it's not very handicapped accessible there is no elevator and quite a few steps.
What a wonderful place Amainah is, in all my travels I have never seen an entire staff so fantastic! Our room was beautiful the breakfast that was included was incredible and the service was second to none. The view from our room was beautiful. The only negative is it's not very handicapped accessible there is no elevator and quite a few steps.
10
Yeelen
26 Jan 2026
·
Stayed 2 nights
Great place, quiet and small boutique feel. They have free kayaks for you to go out into the water to play. The restaurant is convenient and good. Staff is amazing and friendly. I would come back.
Great place, quiet and small boutique feel. They have free kayaks for you to go out into the water to play. The restaurant is convenient and good. Staff is amazing and friendly. I would come back.
10
Jose Gerardo Robles
21 Jul 2025
·
Stayed 3 nights
Muy limpio , moderno, excelente comida y servicio del Personal Les falta decir el estacionamiento es en la calle pero es seguro Me dieron desayuno gratis, 20% en restaurante y late check out por nivel de expedía
Muy limpio , moderno, excelente comida y servicio del Personal Les falta decir el estacionamiento es en la calle pero es seguro Me dieron desayuno gratis, 20% en restaurante y late check out por nivel de expedía
10
Carlos
2 Mar 2025
·
Stayed 3 nights
Excelente servicio. Las instalaciones están muy lindas, solo falta calefacción en la alberca principal y las privadas. Bonita estancia
Excelente servicio. Las instalaciones están muy lindas, solo falta calefacción en la alberca principal y las privadas. Bonita estancia
10
Antonio
3 Jun 2024
·
Stayed 2 nights
Hotel nuevo, una vista increíble de la laguna desde las habitación 402, rica la comida, excelente atención de todo su personal. ¡Volvería a regresar! ¡SI! Lo único que le falta es un estacionamiento.
Hotel nuevo, una vista increíble de la laguna desde las habitación 402, rica la comida, excelente atención de todo su personal. ¡Volvería a regresar! ¡SI! Lo único que le falta es un estacionamiento.
10
Javier Michell Cruz
25 Nov 2024
·
Stayed 7 nights
Excelente servicio, todos fueron muy amables y trataron de hacernos sentir como en casa. Resalta Edgar por sus atenciones y por preocuparse de cualquier mínimo detalle para hacer la estancia más amena. La vista espectacular, servicio de Kayak, chalecos salvavidas accesible todo el tiempo! Hubo cortes de luz lo cual efecto un poco, ajeno al hotel aunque no cuentan con planta eléctrica de emergencia.
Excelente servicio, todos fueron muy amables y trataron de hacernos sentir como en casa. Resalta Edgar por sus atenciones y por preocuparse de cualquier mínimo detalle para hacer la estancia más amena. La vista espectacular, servicio de Kayak, chalecos salvavidas accesible todo el tiempo! Hubo cortes de luz lo cual efecto un poco, ajeno al hotel aunque no cuentan con planta eléctrica de emergencia.
10
Matt
19 Apr 2025
·
Stayed 3 nights
Fantastic stay - really loved our room with an incredible view, and the food at the restaurant was really good too. It’s great that you can take kayaks and paddle boards out on the beautiful lake whenever you like, too.
Fantastic stay - really loved our room with an incredible view, and the food at the restaurant was really good too. It’s great that you can take kayaks and paddle boards out on the beautiful lake whenever you like, too.
10
Erica
23 Aug 2024
·
Stayed 1 night
L’hotel è molto bello e ben tenuto. Location e vista invidiabile. Personale gentile e disponibile. Due pecche: musica lounge ad alto volume anche a colazione che rovina la quiete paradisiaca del posto. Seconda cosa: c’è stato un blackout non risolto entro il nostro check out, quindi no aria condizionata/luci e nemmeno pos funzionante per pagare la colazione.
L’hotel è molto bello e ben tenuto. Location e vista invidiabile. Personale gentile e disponibile. Due pecche: musica lounge ad alto volume anche a colazione che rovina la quiete paradisiaca del posto. Seconda cosa: c’è stato un blackout non risolto entro il nostro check out, quindi no aria condizionata/luci e nemmeno pos funzionante per pagare la colazione.
10
Jorge
17 Jul 2025
·
Stayed 2 nights
Nice boutique hotel at the heart of the lagoon. Very clean, safe and easy access to its own pier. Wll stay again!!! A+
Nice boutique hotel at the heart of the lagoon. Very clean, safe and easy access to its own pier. Wll stay again!!! A+
10
Laura G
11 Mar 2025
·
Stayed 4 nights
Podría ser perfecto salvo que la alberca es demasiada fría y lo podrían solucionar con paneles solares al igual que las habitaciones con alberca privada el agua es demasiada fría
Podría ser perfecto salvo que la alberca es demasiada fría y lo podrían solucionar con paneles solares al igual que las habitaciones con alberca privada el agua es demasiada fría
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews consistently describe the property and rooms as very clean and well maintained. A few mention issues such as dirty or buggy pool areas and occasional bathroom upkeep or odors.
Related guest reviews
6
Erika
28 Jan 2026
·
Stayed 7 nights
Feedback para el hotel: Le falta mantenimiento a la habitación, sobre todo al aire acondicionado. Estaba arrojando partículas negras. No cuentan con suficiente agua caliente. Después de un baño había que esperar para que se calentara para que la siguiente persona pudiera bañarse. Hay filtraciones de agua de la tina, el lavabo y la regadera. La parte del lavabo que no tiene muro hacia el resto de la habitación está mal pensado. El personal en general es muy amable y servicial. A cada rato se va la luz. Los alimentos podrían mejorar. Las camas del muelle están muy incómodas y sucias. La alberca es poco atractiva, ya que su ubicación no es buena. Feedback para Hoteles.com: Reservé la habitación más cara que tiene la alberca y resultó la menos adecuada, ya que estaba arrinconada y con una mini alberca sin climatizar en esta época del año. En su descripción indican que esta categoría de habitación tiene una tina, lo cual no es cierto, por lo que pedimos un cambio de habitación (downgrade) y nos rentaron una con tina solo por dos noches. También indican que el hotel cuenta con estacionamiento, lo cual también es falso, porque tuvimos que estacionar el auto en la calle. Por favor corrijan estos datos en su plataforma.
Feedback para el hotel: Le falta mantenimiento a la habitación, sobre todo al aire acondicionado. Estaba arrojando partículas negras. No cuentan con suficiente agua caliente. Después de un baño había que esperar para que se calentara para que la siguiente persona pudiera bañarse. Hay filtraciones de agua de la tina, el lavabo y la regadera. La parte del lavabo que no tiene muro hacia el resto de la habitación está mal pensado. El personal en general es muy amable y servicial. A cada rato se va la luz. Los alimentos podrían mejorar. Las camas del muelle están muy incómodas y sucias. La alberca es poco atractiva, ya que su ubicación no es buena. Feedback para Hoteles.com: Reservé la habitación más cara que tiene la alberca y resultó la menos adecuada, ya que estaba arrinconada y con una mini alberca sin climatizar en esta época del año. En su descripción indican que esta categoría de habitación tiene una tina, lo cual no es cierto, por lo que pedimos un cambio de habitación (downgrade) y nos rentaron una con tina solo por dos noches. También indican que el hotel cuenta con estacionamiento, lo cual también es falso, porque tuvimos que estacionar el auto en la calle. Por favor corrijan estos datos en su plataforma.
10
David
6 Feb 2026
·
Stayed 2 nights
Great hotel position overlooking the lagoon. Good general service. Clean and modern room design.
Great hotel position overlooking the lagoon. Good general service. Clean and modern room design.
10
Lizett
6 Sept 2024
·
Stayed 3 nights
Fue una estadía muy agradable, el personal muy amable y siempre atentos y proactivos. La comida estaba bien, nada especial en mi opinión, lo mismo para las bebidas preparadas, nada especial. En cuanto a limpieza los baños de la Alberca estaban sucios los 3 días que los usamos y la regadera del cuarto y el baño no lo lavaban, solo secaban y hacían la cama y cambiaban las toallas. En general estuvo muy bien.
Fue una estadía muy agradable, el personal muy amable y siempre atentos y proactivos. La comida estaba bien, nada especial en mi opinión, lo mismo para las bebidas preparadas, nada especial. En cuanto a limpieza los baños de la Alberca estaban sucios los 3 días que los usamos y la regadera del cuarto y el baño no lo lavaban, solo secaban y hacían la cama y cambiaban las toallas. En general estuvo muy bien.
10
Alexander
18 Jan 2025
·
Stayed 5 nights
Very clean and modern
Very clean and modern
10
THOMAS
19 Dec 2025
·
Stayed 4 nights
Hotel precioso. Habitaciones muy amplias y cómodas y limpias. El personal excepcional y muy amable. Vistas espectaculares.
Hotel precioso. Habitaciones muy amplias y cómodas y limpias. El personal excepcional y muy amable. Vistas espectaculares.
8
Mauricio
4 Dec 2024
·
Stayed 2 nights
there was a terribel smell, we are not sure wheter it was coming from the bathroom or the air conditioner never the less it was unpleaseant and the smell was horrible (like poop). everything else was great
there was a terribel smell, we are not sure wheter it was coming from the bathroom or the air conditioner never the less it was unpleaseant and the smell was horrible (like poop). everything else was great
10
Patrick
9 Jan 2026
·
Stayed 1 night
El hotel y su ubicación privilegiada sobre la Laguna de Bacalar fue maravilloso. La habitación estuvo muy bien . Todo súper limpio . El personal muy amable
El hotel y su ubicación privilegiada sobre la Laguna de Bacalar fue maravilloso. La habitación estuvo muy bien . Todo súper limpio . El personal muy amable
10
Freddy
27 Sept 2025
·
Stayed 1 night
Room pool needs to be cleaned, had many bugs in it.
Room pool needs to be cleaned, had many bugs in it.
10
CIELO ROSARIO
3 Nov 2025
·
Stayed 5 nights
The hotel was perfect. Very clean and well maintained. Service was excellent all around, the staff was very attentive and always ready to help with whatever we needed. Definitely will stay again when I go back to Bacalar!
The hotel was perfect. Very clean and well maintained. Service was excellent all around, the staff was very attentive and always ready to help with whatever we needed. Definitely will stay again when I go back to Bacalar!
10
David
24 Dec 2024
·
Stayed 4 nights
The most beautiful hotel in Bacalar! Clean and quiet with fantastic views and wonderful people who really value their work. Great food experience and beautiful views of the water.
The most beautiful hotel in Bacalar! Clean and quiet with fantastic views and wonderful people who really value their work. Great food experience and beautiful views of the water.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern, spacious, and designed to showcase gorgeous lagoon views. Some guests report noise from echoing concrete or nearby areas, patchy in-room Wi-Fi, and occasional layout or maintenance quirks such as open bathrooms or AC issues.
Related guest reviews
6
Erika
28 Jan 2026
·
Stayed 7 nights
Feedback para el hotel: Le falta mantenimiento a la habitación, sobre todo al aire acondicionado. Estaba arrojando partículas negras. No cuentan con suficiente agua caliente. Después de un baño había que esperar para que se calentara para que la siguiente persona pudiera bañarse. Hay filtraciones de agua de la tina, el lavabo y la regadera. La parte del lavabo que no tiene muro hacia el resto de la habitación está mal pensado. El personal en general es muy amable y servicial. A cada rato se va la luz. Los alimentos podrían mejorar. Las camas del muelle están muy incómodas y sucias. La alberca es poco atractiva, ya que su ubicación no es buena. Feedback para Hoteles.com: Reservé la habitación más cara que tiene la alberca y resultó la menos adecuada, ya que estaba arrinconada y con una mini alberca sin climatizar en esta época del año. En su descripción indican que esta categoría de habitación tiene una tina, lo cual no es cierto, por lo que pedimos un cambio de habitación (downgrade) y nos rentaron una con tina solo por dos noches. También indican que el hotel cuenta con estacionamiento, lo cual también es falso, porque tuvimos que estacionar el auto en la calle. Por favor corrijan estos datos en su plataforma.
Feedback para el hotel: Le falta mantenimiento a la habitación, sobre todo al aire acondicionado. Estaba arrojando partículas negras. No cuentan con suficiente agua caliente. Después de un baño había que esperar para que se calentara para que la siguiente persona pudiera bañarse. Hay filtraciones de agua de la tina, el lavabo y la regadera. La parte del lavabo que no tiene muro hacia el resto de la habitación está mal pensado. El personal en general es muy amable y servicial. A cada rato se va la luz. Los alimentos podrían mejorar. Las camas del muelle están muy incómodas y sucias. La alberca es poco atractiva, ya que su ubicación no es buena. Feedback para Hoteles.com: Reservé la habitación más cara que tiene la alberca y resultó la menos adecuada, ya que estaba arrinconada y con una mini alberca sin climatizar en esta época del año. En su descripción indican que esta categoría de habitación tiene una tina, lo cual no es cierto, por lo que pedimos un cambio de habitación (downgrade) y nos rentaron una con tina solo por dos noches. También indican que el hotel cuenta con estacionamiento, lo cual también es falso, porque tuvimos que estacionar el auto en la calle. Por favor corrijan estos datos en su plataforma.
10
David
6 Feb 2026
·
Stayed 2 nights
Great hotel position overlooking the lagoon. Good general service. Clean and modern room design.
Great hotel position overlooking the lagoon. Good general service. Clean and modern room design.
10
THOMAS
19 Dec 2025
·
Stayed 4 nights
Hotel precioso. Habitaciones muy amplias y cómodas y limpias. El personal excepcional y muy amable. Vistas espectaculares.
Hotel precioso. Habitaciones muy amplias y cómodas y limpias. El personal excepcional y muy amable. Vistas espectaculares.
10
Martin
2 Nov 2025
·
Stayed 1 night
Das Personal war sehr nett und hilfsbereit. Selten so einen guten Service erlebt. Die Zimmer sind modern und gross. Tolle Aussicht auf die Lagune mit direktem Zugang zum schwimmen oder Kajak fahren.
Das Personal war sehr nett und hilfsbereit. Selten so einen guten Service erlebt. Die Zimmer sind modern und gross. Tolle Aussicht auf die Lagune mit direktem Zugang zum schwimmen oder Kajak fahren.
10
Ricardo
13 Nov 2025
·
Stayed 3 nights
El hotel está súper bonito, excelente ubicación, con vistas a la laguna y cenotes. La comida del restaurante muy rica y todo el personal súper amable. Las habitaciones son muy amplias y todo funciona muy bien a excepción del wifi dentro de la habitación (podría mejorar). Sin duda un gran lugar para hospedarse en Bacalar, regresaría 100%
El hotel está súper bonito, excelente ubicación, con vistas a la laguna y cenotes. La comida del restaurante muy rica y todo el personal súper amable. Las habitaciones son muy amplias y todo funciona muy bien a excepción del wifi dentro de la habitación (podría mejorar). Sin duda un gran lugar para hospedarse en Bacalar, regresaría 100%
10
Monica
15 Feb 2025
·
Stayed 3 nights
The staff was very friendly. We upgraded our room because the room had no windows.
The staff was very friendly. We upgraded our room because the room had no windows.
10
Brenda
24 Mar 2025
·
Stayed 1 night
La ubicación y vista del hotel es hermosa . La habitación muy funcional . La cama incómoda y demasiado ruido en el deck . Pero en general el hotel está muy bien !
La ubicación y vista del hotel es hermosa . La habitación muy funcional . La cama incómoda y demasiado ruido en el deck . Pero en general el hotel está muy bien !
8
Susan
5 Mar 2025
·
Room view was stunning and it was clean, but no chairs or other furniture in room. Open concept bathroom is less than ideal. Sound carried badly and noisy guests (especially one lady beside us constantly on her phone) disrupted the tranquility of the place. Another woke us up at 2a.m. The hotel is concrete with no furnishings which attributes to the sound issues. Breakfast/bar staff were fantastic. The front desk staff less so and communication before arrival was lacking. I couldn’t even get a confirmation of our reservation. Breakfasts were delicious.
Room view was stunning and it was clean, but no chairs or other furniture in room. Open concept bathroom is less than ideal. Sound carried badly and noisy guests (especially one lady beside us constantly on her phone) disrupted the tranquility of the place. Another woke us up at 2a.m. The hotel is concrete with no furnishings which attributes to the sound issues. Breakfast/bar staff were fantastic. The front desk staff less so and communication before arrival was lacking. I couldn’t even get a confirmation of our reservation. Breakfasts were delicious.
8
Luis
23 Mar 2025
·
Stayed 1 night
Excelente vista del amancer sobre la laguna de bacalar desde el balcón Las paredes a pesar de verse de gran ancho, todo el ruido se escuchaba
Excelente vista del amancer sobre la laguna de bacalar desde el balcón Las paredes a pesar de verse de gran ancho, todo el ruido se escuchaba
8
Eduardo
27 Apr 2024
·
Stayed 3 nights
El hotel tiene muy bonita vista, las habitaciones buen diseño y el Staff es muy amable y servicial.mi única queja es el wifi que ml funciona, para el nivel del hotel deben tener un buen servicio de Internet y repetidores para que le señal llegué a todos lados.
El hotel tiene muy bonita vista, las habitaciones buen diseño y el Staff es muy amable y servicial.mi única queja es el wifi que ml funciona, para el nivel del hotel deben tener un buen servicio de Internet y repetidores para que le señal llegué a todos lados.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, attentive and proactive, with many shout-outs to individual team members and helpful WhatsApp support. Occasional lapses include slow restaurant service, uneven front-desk communication, and a mishandled airport transfer.
Related guest reviews
10
Angelica
25 Oct 2024
·
Stayed 5 nights
Amazing stay at Amainah! We were overwhelmed by the options of hotels in Bacalar and I’m so glad I went with this one! The service was amazing, the rooms were new, clean, and comfortable! The hotel is not in town, it’s about a 5-10 min taxi ride but the reception always helped us get a taxi and it was inexpensive. The food and the drinks were incredible at the hotel too! The best cocktails we had in Bacalar were at this hotel! There are kayaks available to use and there are no paddleboards but they do have a paddleboard tour you can book. 100% recommend this place as a sophisticated adults only get away!
Amazing stay at Amainah! We were overwhelmed by the options of hotels in Bacalar and I’m so glad I went with this one! The service was amazing, the rooms were new, clean, and comfortable! The hotel is not in town, it’s about a 5-10 min taxi ride but the reception always helped us get a taxi and it was inexpensive. The food and the drinks were incredible at the hotel too! The best cocktails we had in Bacalar were at this hotel! There are kayaks available to use and there are no paddleboards but they do have a paddleboard tour you can book. 100% recommend this place as a sophisticated adults only get away!
10
Jose
18 Apr 2023
·
Stayed 4 nights
Service, service and service. From the lobby girls bartenders, Erick , Jorge , Los meseros Omar y Edgar . The room guy Brian muy amables súper. The chef 👏👏👏good food and did everything to please us. We love it
Service, service and service. From the lobby girls bartenders, Erick , Jorge , Los meseros Omar y Edgar . The room guy Brian muy amables súper. The chef 👏👏👏good food and did everything to please us. We love it
10
CIELO ROSARIO
3 Nov 2025
·
Stayed 5 nights
The hotel was perfect. Very clean and well maintained. Service was excellent all around, the staff was very attentive and always ready to help with whatever we needed. Definitely will stay again when I go back to Bacalar!
The hotel was perfect. Very clean and well maintained. Service was excellent all around, the staff was very attentive and always ready to help with whatever we needed. Definitely will stay again when I go back to Bacalar!
10
Russell
16 Oct 2025
·
Stayed 2 nights
Amazing, boutique stay! The room was simple and beautifully appointed, leaving all the emphasis on the fantastic view. The staff was warm and welcoming; cheers to Alicia, Lauro, Jonathan, and Jovani for making our stay so special. Thank you also to the unsung hero, the Amainah chefs, who cook up absolute magic all day. Stunning location for relaxing and launching off into the beauty of the lagoons.
Amazing, boutique stay! The room was simple and beautifully appointed, leaving all the emphasis on the fantastic view. The staff was warm and welcoming; cheers to Alicia, Lauro, Jonathan, and Jovani for making our stay so special. Thank you also to the unsung hero, the Amainah chefs, who cook up absolute magic all day. Stunning location for relaxing and launching off into the beauty of the lagoons.
8
Melissa
16 Nov 2023
·
We loved everything about this property. I would have rated everything at five stars. However, they fell short of their customer service on our last day. All the wait staff and bartenders were amazing and very helpful. The front desk staff were great too until we had our big issue with our airport ride. They told us they booked it. It did not arrive at the arranged time. We could have missed our flight. I asked staff more than three times if they were sure they had booked it at 6:15 am and they kept on saying yes. It is not easy to find a cab in Bacalar and Uber doesn't have a lot of availability at all. The main issue here too is that there is no one manning the front desk until 7am except for who I deemed was security. He was not privy to anything about front desk work and arrangements and could not speak English. There is really no one to contact before 7am. What if there was an emergency? And in our case, we needed a ride. He didn’t even have a number for a cab company. Needless to say, staff finally came a bit before 7pm in a cab so we jumped into her cab and luckily made our flight. The hotel is around 35-40 mins to Chetumal airport. Luckily there was no traffic. I was hugely disappointed at the very end as everything was A plus until the event. I hope they can remedy this shortcoming for other guests. Front desk needs staff 24/7.
We loved everything about this property. I would have rated everything at five stars. However, they fell short of their customer service on our last day. All the wait staff and bartenders were amazing and very helpful. The front desk staff were great too until we had our big issue with our airport ride. They told us they booked it. It did not arrive at the arranged time. We could have missed our flight. I asked staff more than three times if they were sure they had booked it at 6:15 am and they kept on saying yes. It is not easy to find a cab in Bacalar and Uber doesn't have a lot of availability at all. The main issue here too is that there is no one manning the front desk until 7am except for who I deemed was security. He was not privy to anything about front desk work and arrangements and could not speak English. There is really no one to contact before 7am. What if there was an emergency? And in our case, we needed a ride. He didn’t even have a number for a cab company. Needless to say, staff finally came a bit before 7pm in a cab so we jumped into her cab and luckily made our flight. The hotel is around 35-40 mins to Chetumal airport. Luckily there was no traffic. I was hugely disappointed at the very end as everything was A plus until the event. I hope they can remedy this shortcoming for other guests. Front desk needs staff 24/7.
6
Cristiana
15 Dec 2025
·
Stayed 3 nights
Cenamos algo en el hotel y nos enfermamos de la panza, por obvias razones queríamos cancelar el masaje que teníamos y se tardaron mucho en resolver hasta que le marcaron a la del masaje y dijo que ya no se podía cancelar porque ya venían en camino, a nosotros nunca nos dijeron que no se podía cancelar ni que había una penalización por cancelar. Creo que deberían ser más claros con esa información. Los del staff si son muy buena gente. Solo la de recepción no tanto.
Cenamos algo en el hotel y nos enfermamos de la panza, por obvias razones queríamos cancelar el masaje que teníamos y se tardaron mucho en resolver hasta que le marcaron a la del masaje y dijo que ya no se podía cancelar porque ya venían en camino, a nosotros nunca nos dijeron que no se podía cancelar ni que había una penalización por cancelar. Creo que deberían ser más claros con esa información. Los del staff si son muy buena gente. Solo la de recepción no tanto.
10
Victor
1 Jan 2025
·
Stayed 1 night
Well this hotel is stunning in all the ways; amenities excellent; service outstanding Miguel, Salvador, Ricardo in the bar wowww anything they will make it happen; Frontdesk really profesional and explain any detail. And management good with Enrique; only a little Inconvenience with the breakfast; in Expedia explain is 2 full breakfast and I asked Miguel; he said sorry but the only included is amanahia breakfast and I did kindly asked for the manager; Miguel came back and said Manager Enrique void my 3 breakfast; I appreciated but I went up to speak with manager Enrique he was really attentive and I told him next time is better to come and speak directly with the guest and that give support to the staff; I think this is minor and easy to fix like I mention to Enrique; but in general this is an OUTSTANDING HOTEL; well worth your money your time and your vacation. For REAL. Keep it up AMANAIH well done.
Well this hotel is stunning in all the ways; amenities excellent; service outstanding Miguel, Salvador, Ricardo in the bar wowww anything they will make it happen; Frontdesk really profesional and explain any detail. And management good with Enrique; only a little Inconvenience with the breakfast; in Expedia explain is 2 full breakfast and I asked Miguel; he said sorry but the only included is amanahia breakfast and I did kindly asked for the manager; Miguel came back and said Manager Enrique void my 3 breakfast; I appreciated but I went up to speak with manager Enrique he was really attentive and I told him next time is better to come and speak directly with the guest and that give support to the staff; I think this is minor and easy to fix like I mention to Enrique; but in general this is an OUTSTANDING HOTEL; well worth your money your time and your vacation. For REAL. Keep it up AMANAIH well done.
10
Olivia
4 Oct 2025
·
Stayed 2 nights
The highlight of our trip to Mexico! We were warmly welcomed with an early check-in and a complimentary upgrade on arrival. The room was beautiful, with a spectacular view of the lagoon. Every member of staff we encountered was personable, friendly, and genuinely eager to make our stay special. This experience truly exceeded our expectations, we couldn’t have asked for a better place to end our vacation.
The highlight of our trip to Mexico! We were warmly welcomed with an early check-in and a complimentary upgrade on arrival. The room was beautiful, with a spectacular view of the lagoon. Every member of staff we encountered was personable, friendly, and genuinely eager to make our stay special. This experience truly exceeded our expectations, we couldn’t have asked for a better place to end our vacation.
6
Mara
17 Sept 2024
·
Stayed 2 nights
El servicio es excelente en cuanto a restaurante, bar y camareras. Dos personas en especial, Ricardo y quienes fueron magníficos anfitriones. Sin embargo la señorita de recepción no fue lo mismo. El aire acondicionado no enfríaba lo suficiente y al llegar al cuarto su solución fue que lo pusiéramos en 24 porque había un "golpe de calor". Hacerlo solo empeoró las cosas y dormimos con calor. Al día siguiente desayunamos tarde, (puedes desayunar a la hora que quieras, lo cual es excelentísimo). Y solicitamos el late check out que tenemos asignado desde la reservación. Sin embargo nos dijo que solo podía hasta la una. Así que tuvimos que correr. Aún estando vacío el hotel. Fuera de lo del aire, que el problema fue ocasionado por una persona, el postre que no servia y el late check out que no cumplieron, todo lo demás está bien.
El servicio es excelente en cuanto a restaurante, bar y camareras. Dos personas en especial, Ricardo y quienes fueron magníficos anfitriones. Sin embargo la señorita de recepción no fue lo mismo. El aire acondicionado no enfríaba lo suficiente y al llegar al cuarto su solución fue que lo pusiéramos en 24 porque había un "golpe de calor". Hacerlo solo empeoró las cosas y dormimos con calor. Al día siguiente desayunamos tarde, (puedes desayunar a la hora que quieras, lo cual es excelentísimo). Y solicitamos el late check out que tenemos asignado desde la reservación. Sin embargo nos dijo que solo podía hasta la una. Así que tuvimos que correr. Aún estando vacío el hotel. Fuera de lo del aire, que el problema fue ocasionado por una persona, el postre que no servia y el late check out que no cumplieron, todo lo demás está bien.
10
Stephanie
20 Apr 2025
·
Stayed 3 nights
Pasamos una estancia increíble, el staff es muy amable y las instalaciones son de primer nivel, un agradecimiento especial a Edgar, un mesero inigualable que se aseguró que nuestra estancia fuera la mejor.
Pasamos una estancia increíble, el staff es muy amable y las instalaciones son de primer nivel, un agradecimiento especial a Edgar, un mesero inigualable que se aseguró que nuestra estancia fuera la mejor.
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AI-generated summary based on recent guest reviews
Location
Scenic, quiet lagoon-front location with a private dock and easy water access. It’s a short taxi or drive from Bacalar’s center, and some note road or area noise at times.
Related guest reviews
10
Richard
12 Jan 2025
·
Stayed 2 nights
Beautiful hotel design and vibe, super friendly staff, great views. Romantic and tranquil with just enough vibe.
Beautiful hotel design and vibe, super friendly staff, great views. Romantic and tranquil with just enough vibe.
10
Yi-Chin
21 Jun 2025
·
Stayed 2 nights
We enjoyed our stay at Amainah. Super friendly staff who are able to answer all of our questions. We have a great view of the lagoon. Our favorite part is the paddleboarding at sunrise (SUP provided by the hotel). about 10 min car ride from city center.
We enjoyed our stay at Amainah. Super friendly staff who are able to answer all of our questions. We have a great view of the lagoon. Our favorite part is the paddleboarding at sunrise (SUP provided by the hotel). about 10 min car ride from city center.
10
gorgette fabiola caridad
22 Jun 2025
·
Stayed 4 nights
This property was very clean and modern. The staff were very helpful and attentive. About 45min walk from the town center, but taxis are very accessible and only about $80 pesos. Hotel dock is a short paddle away from shallow water and Cocalitos.
This property was very clean and modern. The staff were very helpful and attentive. About 45min walk from the town center, but taxis are very accessible and only about $80 pesos. Hotel dock is a short paddle away from shallow water and Cocalitos.
10
David
6 Feb 2026
·
Stayed 2 nights
Great hotel position overlooking the lagoon. Good general service. Clean and modern room design.
Great hotel position overlooking the lagoon. Good general service. Clean and modern room design.
10
sylvia elena
25 Aug 2025
·
Stayed 2 nights
Muy bonito todo la habita y los restaurantes, la comida muy rica, el personal muy amable El hotel queda lejos de la zona de restaurantes y la ventaja es que es muy tranquilo y sin ruido Me volvería a hospedar sin duda! Tiene una vista espectacular!
Muy bonito todo la habita y los restaurantes, la comida muy rica, el personal muy amable El hotel queda lejos de la zona de restaurantes y la ventaja es que es muy tranquilo y sin ruido Me volvería a hospedar sin duda! Tiene una vista espectacular!
10
Alejandro
6 Apr 2024
·
Stayed 4 nights
It’s a great place to stay, the hotel has access to the lagoon so you can use the kayaks provided by the hotel free of charge or just go for a swim. The restaurant is very good and the drinks were great too. This hotel probably has one of the best views to the lake. It’s about 10 min from the town so you can go and have dinner, go for a walk around the Central Park. The only negative I would say is the fact that the hotel won’t allow you to use the refrigerator for your drinks, they want you to provide a credit cart so you can have access to the drinks that they have in the fridge and charge you for everything you drink in your room. I had tons of drinks that I bought at an Oxxo but I couldn’t keep them cold.
It’s a great place to stay, the hotel has access to the lagoon so you can use the kayaks provided by the hotel free of charge or just go for a swim. The restaurant is very good and the drinks were great too. This hotel probably has one of the best views to the lake. It’s about 10 min from the town so you can go and have dinner, go for a walk around the Central Park. The only negative I would say is the fact that the hotel won’t allow you to use the refrigerator for your drinks, they want you to provide a credit cart so you can have access to the drinks that they have in the fridge and charge you for everything you drink in your room. I had tons of drinks that I bought at an Oxxo but I couldn’t keep them cold.
10
David
5 Mar 2024
·
Stayed 2 nights
Only 16 rooms, each with a great view of Lake Bacalar. You can swim or kayak right off the dock. Quiet and safe neighborhood with little traffic. The food was excellent and the service from the staff was even better, particularly Sharón. The location is great but you need a taxi go into town for other dining options. Short 10 minute walk to Cenote Azul.
Only 16 rooms, each with a great view of Lake Bacalar. You can swim or kayak right off the dock. Quiet and safe neighborhood with little traffic. The food was excellent and the service from the staff was even better, particularly Sharón. The location is great but you need a taxi go into town for other dining options. Short 10 minute walk to Cenote Azul.
10
David
31 Mar 2024
·
Stayed 2 nights
Best area to stay in Bacalar if you want peace and quite.
Best area to stay in Bacalar if you want peace and quite.
10
Pier
12 Feb 2024
·
Stayed 7 nights
We would have given 5 star for all the fields however the hotel does not have onsite parking (on the adjacent streets) and also it is a bit noisy (construction work and national road nearby) but that is “normal” in a fast growing town like Bacalar. The staff (Ricky “Ricardo” in particular) were very good and the room was cleaned at a very high standard. Breakfast was excellent and the free and easy use of the kayaks made the staying a very good one
We would have given 5 star for all the fields however the hotel does not have onsite parking (on the adjacent streets) and also it is a bit noisy (construction work and national road nearby) but that is “normal” in a fast growing town like Bacalar. The staff (Ricky “Ricardo” in particular) were very good and the room was cleaned at a very high standard. Breakfast was excellent and the free and easy use of the kayaks made the staying a very good one
10
Jorge
17 Jul 2025
·
Stayed 2 nights
Nice boutique hotel at the heart of the lagoon. Very clean, safe and easy access to its own pier. Wll stay again!!! A+
Nice boutique hotel at the heart of the lagoon. Very clean, safe and easy access to its own pier. Wll stay again!!! A+
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AI-generated summary based on recent guest reviews
Dining
Most guests praise the on-site restaurant for tasty dishes, excellent breakfasts, and good cocktails. Some mention limited or pricey options and periods of slow service, with a few isolated complaints about food quality.
Related guest reviews
8
Fabio
7 Jul 2025
·
Stayed 2 nights
La atencion del personal muy amable desde el check in, el restaurante la comida el.vino todo perfecto.
La atencion del personal muy amable desde el check in, el restaurante la comida el.vino todo perfecto.
10
Angelica
25 Oct 2024
·
Stayed 5 nights
Amazing stay at Amainah! We were overwhelmed by the options of hotels in Bacalar and I’m so glad I went with this one! The service was amazing, the rooms were new, clean, and comfortable! The hotel is not in town, it’s about a 5-10 min taxi ride but the reception always helped us get a taxi and it was inexpensive. The food and the drinks were incredible at the hotel too! The best cocktails we had in Bacalar were at this hotel! There are kayaks available to use and there are no paddleboards but they do have a paddleboard tour you can book. 100% recommend this place as a sophisticated adults only get away!
Amazing stay at Amainah! We were overwhelmed by the options of hotels in Bacalar and I’m so glad I went with this one! The service was amazing, the rooms were new, clean, and comfortable! The hotel is not in town, it’s about a 5-10 min taxi ride but the reception always helped us get a taxi and it was inexpensive. The food and the drinks were incredible at the hotel too! The best cocktails we had in Bacalar were at this hotel! There are kayaks available to use and there are no paddleboards but they do have a paddleboard tour you can book. 100% recommend this place as a sophisticated adults only get away!
10
Julieta
18 Jun 2024
·
Stayed 4 nights
El servicio de restaurant muy lento y deja que desear los alimentos
El servicio de restaurant muy lento y deja que desear los alimentos
10
Jose
18 Apr 2023
·
Stayed 4 nights
Service, service and service. From the lobby girls bartenders, Erick , Jorge , Los meseros Omar y Edgar . The room guy Brian muy amables súper. The chef 👏👏👏good food and did everything to please us. We love it
Service, service and service. From the lobby girls bartenders, Erick , Jorge , Los meseros Omar y Edgar . The room guy Brian muy amables súper. The chef 👏👏👏good food and did everything to please us. We love it
10
Meital
1 Jan 2026
·
Stayed 3 nights
excellent hotel, the room was clean, the breakfast was good
excellent hotel, the room was clean, the breakfast was good
10
Ruben
10 Feb 2026
·
Stayed 2 nights
Excelent hotel, clean, confortable Staff very professional and friendly. Good food in restaurant, Edgar and Jonathan made an excelent job. Jesus in front desk as well.
Excelent hotel, clean, confortable Staff very professional and friendly. Good food in restaurant, Edgar and Jonathan made an excelent job. Jesus in front desk as well.
6
Sausan
16 Jun 2024
·
Stayed 2 nights
El lugar y los cuartos muy lindos. El servicio y calidad de restaurante y bar pésimo! Parece que no tienen personal Suficiente ni capacitadas. Volvió a Bacalar pero no a Amainah.
El lugar y los cuartos muy lindos. El servicio y calidad de restaurante y bar pésimo! Parece que no tienen personal Suficiente ni capacitadas. Volvió a Bacalar pero no a Amainah.
10
Jeanette
16 Jan 2025
·
Stayed 1 night
Great stay. Very nice hotel and surroundings. Beautiful view from our room. Good restaurant at site. Excellent breakfast.
Great stay. Very nice hotel and surroundings. Beautiful view from our room. Good restaurant at site. Excellent breakfast.
10
Christina
24 Feb 2025
·
Stayed 3 nights
The property is beautiful, the staff is incredible, the food and cocktails are excellent! I had no complaints. We stayed 3 nights and it was exceptional. The walk to town is a little far but we did it twice! I wanted the exercise anyway. The staff was so hardworking, friendly, and helpful. I will come back if I'm in that part of the country again! HIGHLY recommend.
The property is beautiful, the staff is incredible, the food and cocktails are excellent! I had no complaints. We stayed 3 nights and it was exceptional. The walk to town is a little far but we did it twice! I wanted the exercise anyway. The staff was so hardworking, friendly, and helpful. I will come back if I'm in that part of the country again! HIGHLY recommend.
8
Luz
24 Aug 2025
·
Stayed 1 night
Vista excelente, alimentos buenos, buen servicio. Un poco caros los paseos.
Vista excelente, alimentos buenos, buen servicio. Un poco caros los paseos.
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AI-generated summary based on recent guest reviews
10
Gustavo
28 Jul 2026
·
Stayed 4 nights
Clean room, amazing service from the moment you walk in. Excellent communication from the hosts prior to arrival. The location and the scenery this hotel hast to offer is second to none.
Clean room, amazing service from the moment you walk in. Excellent communication from the hosts prior to arrival. The location and the scenery this hotel hast to offer is second to none.
10
Gustavo
24 May 2026
·
Stayed 3 nights
Great staff, amazing view of the lagoon. Service was A+.
Great staff, amazing view of the lagoon. Service was A+.
8
Luis
20 May 2026
·
Stayed 4 nights
Amazing service from staff and the food at the Restaurant was great. The room is advertised with a tub as a major amenity, but it was lacking maintenance and did not work. Bummer.
Amazing service from staff and the food at the Restaurant was great. The room is advertised with a tub as a major amenity, but it was lacking maintenance and did not work. Bummer.
10
Terrolynn
20 May 2026
·
Stayed 1 night
The property is amazing with awesome views of the lagoon! The breakfast and dinner was spectacular as well as the service from the staff! I will definitely return!
The property is amazing with awesome views of the lagoon! The breakfast and dinner was spectacular as well as the service from the staff! I will definitely return!
10
KARLA
14 May 2026
·
Stayed 3 nights
Great service.
Great service.
FAQs about Hotel Amainah Bacalar Adults Only
Is parking available at the property?
Free self parking is available on-site for guests.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee, approximately MXN 150 to 500 per person.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 11:00 PM, and check-out is at 1:00 PM. Early or late check-in/check-out may be available upon request.
Are airport shuttle services available?
Airport shuttle services are available for a surcharge. Guests can arrange the transfer by contacting the property.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.
Where is the property located in relation to key landmarks?
The hotel is located on the waterfront in Bacalar, just a 1-minute drive from Cenote Cocalitos and 7 minutes from Fort of San Felipe. It is 3.7 miles from Laguna Bacalar Ecological Park and 14.9 miles from Laguna Milagros.
Does the property have a swimming pool?
Yes, the property features an outdoor swimming pool, with access available from 8:00 AM to 6:00 PM.
Are children allowed at the property?
Guests under 18 years old are not permitted at this adults-only property.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: 202.6998936958313USD
- 2026-09-17: 198.05510484313965USD
- 2026-09-18: 198.2142309932709USD
- 2026-09-19: 201.31739225769044USD
- 2026-09-20: 201.31739225769044USD
- 2026-09-21: 197.79839159202575USD
- 2026-09-22: 202.41529091262817USD
- 2026-09-23: 197.7600500507355USD
- 2026-09-24: 202.9087588043213USD
- 2026-09-25: 198.57229546928406USD
- 2026-09-26: 207.12587314987184USD
- 2026-09-27: 201.68540102386476USD
- 2026-09-28: 198.33811443901064USD
- 2026-09-29: 201.68540102386476USD
- 2026-09-30: 201.68540102386476USD
- 2026-10-01: 203.22702861213685USD
- 2026-10-02: 204.32109311294556USD
- 2026-10-03: 203.22702861213685USD
- 2026-10-04: 204.2230333080292USD
- 2026-10-05: 199.9150022392273USD
- 2026-10-06: 207.17520943450927USD
- 2026-10-07: 203.82218037223817USD
- 2026-10-08: 202.54075003814697USD
- 2026-10-09: 208.47495266914368USD
- 2026-10-10: 203.62487024879456USD
- 2026-10-11: 197.63737462615967USD
- 2026-10-12: 207.25516642951965USD
- 2026-10-13: 199.9150022392273USD
- 2026-10-14: 203.37976450538636USD
- 2026-10-15: 203.4557823009491USD
- 2026-10-16: 197.2594215698242USD
- 2026-10-17: 205.5146180229187USD
- 2026-10-18: 204.32109311294556USD
- 2026-10-19: 205.6936502609253USD
- 2026-10-20: 235.5317029800415USD
- 2026-10-21: 204.32109311294556USD
- 2026-10-22: 205.5146180229187USD
- 2026-10-23: 205.6936502609253USD
- 2026-10-24: 204.32109311294556USD
- 2026-10-25: 189.39212246322631USD
- 2026-10-26: 203.4856326789856USD
- 2026-10-27: 188.60638348007203USD
- 2026-10-28: 383.0417316894531USD
- 2026-10-29: 383.0417316894531USD
- 2026-10-30: NO DATA
- 2026-10-31: 222.9762488117218USD
- 2026-11-01: 314.4505000915527USD
- 2026-11-02: 222.5788273563385USD
- 2026-11-03: 383.0417316894531USD
- 2026-11-04: 221.84837722587585USD
- 2026-11-05: 380.9544461936951USD
- 2026-11-06: 221.84837722587585USD
- 2026-11-07: 383.0417316894531USD
- 2026-11-08: 223.44067167282105USD
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: 222.9762488117218USD
- 2026-11-12: 223.44067167282105USD
- 2026-11-13: 223.44067167282105USD
- 2026-11-14: 300.2842635002136USD
- 2026-11-15: 240.89340862464906USD
- 2026-11-16: 211.25242092323305USD
Check-in time starts at15:00Check-in time ends at23:00Check-out time ends at12:00
Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum guest age is 18
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
Contactless check-in and contactless check-out are available; The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room;
Dining
You can enjoy a meal at the restaurant serving the guests of Amainah Bacalar Hotel Boutique - Adults Only, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.Fee for cooked-to-order breakfast: approximately MXN 150 to 500 per person;
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room service
Tour desk
Activities
Swimming pool
Garden
Cycling
Fishing
Hiking
Pool outdoor
Live music
Bicycle Tour Information
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Services
Tour desk
Housekeeping
Safe-deposit box
Bicycle rental
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Poolside bar
Breakfast in the room
Allergy-free room available
Adults only
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Airport shuttle
Free parking
Internet
Free wi-fi