Name: Residence Inn by Marriott Phoenix Chandler/South
Address: 2727 West Queen Creek Road, Ocotillo, Chandler, Arizona, United States of America, Chandler, Maricopa County, US
Price range: US$138–US$259 per night
Rating: 8.6

What guests think

At Residence Inn by Marriott Phoenix Chandler/South, guests consistently highlight friendly, welcoming staff, spacious suite-style rooms, and a peaceful lakeside setting that feels relaxing for families and longer stays, contributing to a comfortable, quiet stay overall.

Outdoor fire pits and grilling areas are a popular perk. Recurring issues include inconsistent housekeeping, hot-water and pressure problems, occasional pool or spa maintenance and cleanliness concerns, and a parking fee some disliked. A practical choice for space-focused travelers, with a few operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests liked the lakeside grounds, fire pits, and grilling areas; some noted plenty of parking. Several reported issues with pool and spa temperature or cleanliness, and disliked the added parking fee.

Related guest reviews

6

Christopher

4 Nov 2024

·

Stayed 1 night

The room was decorated nicely, great for longer stays with family. View was nice and the grounds well kept. The bed was terribly uncomfortable and tiny pillows for a king size bed. The free breakfast was decent. Our main issue with the room was that it smelled strongly of smoke. Someone brought some febreeze but it did not help. It was like sleeping in a stinky casino. Also, the charge for parking. The hotel has a huge parking lot and the area was in the middle of nowhere. Really no reason for the added expense.

10

Gerald

13 Jul 2023

·

Stayed 6 nights

Pool needed more maintenance. Breakfast choice after 1st hour open had limited good looking fruit

10

Weidong

5 Jun 2023

·

Stayed 3 nights

The water pond behind the hotel is fantastic.

8

Elizabeth

30 Nov 2023

·

Stayed 6 nights

The lighted trees around firw pits and pool. Very inviting. Alot of odd smells, NEVER any water pressure, hard to get hot water. 1 fire pit not running and was never fixed.

10

Julio

19 May 2024

·

Stayed 2 nights

Great staff but the location is beautiful with lakes, a pool and jacuzzi for the long end of day drives to relax.

10

Brandt

8 May 2024

·

Stayed 3 nights

Overall it was a great property They seamed a little understaffed though due to overflowing garbage cans after breakfast service and the uncleanliness of the pool area ie: bird droppings everywhere and leaves etc all over the pool decking.

2

Sarah

24 Jan 2024

·

Stayed 1 night

The rooms were up-to-date and modern, but the property outside the landscaping was not maintained. They were dead fish oil floating full in the Lake. It smelt awful, the pool was not heated. As they said it was, the Jacuzzi was cold. The bathtub would have been warmer. I will not stay here again for what it cost. I can stay elsewhere for better immunity.. The breakfast was very limited and barely warm. I called the front desk to ask for more coffee. And it was never brought up to the room. And when I gave all my concerns to the gentleman that check out. He disregarded them.

10

Connie

17 May 2024

·

Stayed 5 nights

Close to great dining and peaceful surroundings. Plenty of parking. Staff was very helpful. Will stay there again.

10

Jill

11 Nov 2024

·

Stayed 3 nights

I love the peacefulness of the lake sitting outside by the fire and doing our own grilling had a great time. Would highly recommend this hotel

8

Suzanne

3 Nov 2023

·

Stayed 2 nights

This property is safe and quiet but off the beaten path, not convenient to shopping or dining, and expensive when you factor in $12 a night to park in an almost empty parking lot. The room was fine, nice actually, but mine had a view to the almost empty parking lot, not the lake as depicted in the ad. Bummer

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Cleanliness

Many reviews mention clean rooms, but housekeeping was inconsistent, with missed service, dirty rooms on arrival, and occasional odors or worn fixtures reported.

Related guest reviews

10

Jessica

8 Dec 2024

·

Stayed 2 nights

The front desk people were kind and helpful. The shower floor needs to be bleach and the bathroom fan didn't work but overall the room was clean and nice. The breakfast was okay on Sunday no protein just carbs. The water was peaceful. I would stay here again.

6

Jeanette Ann

8 Mar 2023

·

Stayed 5 nights

Front desk and maintenance crew are excellent! I liked our room, but it was not cleaned very well. Our first room was dirty, had food crumbs on the kitchen floor, a pile of clipped nails next to the sofa, and shaved hair on the bathroom floor. Disgusting. Front desk apologized and upgraded us to another room, which wasn't as bad, but had large chocolate cake crumbs scattered on the bedroom carpet. Asked to have it vacuumed, but the cleaning lady still didn't get them up. Pieces must have been too large to go into her vacuum. Maybe cleaning crew needs to be re-trained. Breakfast buffet was very good, if they didn't run out.They waived our parking fee, which I feel shouldn't be charged in the first place if you are paying to stay at their hotel. Front desk would have compensated me for my inconveniences, had I booked directly through them, instead of Expedia. I would definitely try staying there again, because the staff is very friendly and the hotel is very nice with a lot of good amenities and a nice lay-out.

8

Kathleen

25 May 2023

·

Stayed 2 nights

Ceiling lamp over kitchen counter/bar was very dusty on top. Shower stall had missing grout and was rusty or dirty around shower glass divider and shower pan, also shower pan was either stained or dirty. We were greeted by front counter staff each time we passed by.

10

Angie

16 Nov 2025

·

Stayed 2 nights

The breakfast is very good. The room was very clean. The staff was super nice and helpful.

6

Connie

31 May 2025

·

Stayed 7 nights

The room servicing was not good. It should have been every other day, but was missed. I had to request towels at the front desk and request room servicing. Replenishment of bar soap did not happen. Was expecting more from Marriott. The rooms and property are very nice and comfortable. Staff was very nice. Breakfast was good.

10

Brandon

12 Oct 2025

·

Stayed 2 nights

The staff here is incredible. Specifically Abbie at the front desk. There was a little bit of a mix-up on our room and she handled it so well and moved things around to make it work so we could keep Our reservation but still be comfortable traveling with three teenage kids. The place is clean and smells great. The pond around is fun and tbe breakfast was good. Thank you!

4

Selena

25 Mar 2025

·

Stayed 4 nights

I loved the staff, they were very nice! The property and outside areas were well kept and really nice. As for the room, I’m sadly very disappointed. The room was not clean, the furnishings are run down, and the shower head needs to be replaced as there’s about four streams of water that come out of an extremely corroded shower head. There is mold on the bathroom ceiling and the curtains have been spattered with something and have not been cleaned. The carpet was really bad, honestly should be removed for health reasons. The room just needs an overhaul in general. An example of no one really caring is there’s a lamp in the living room part that the globe shade hangs off the the side, why you ask? Because the bulb is too big and no one cared to find a smaller one. For the price we paid to stay there I’m extremely disappointed, I usually like Marriott hotels and trust the quality. Not anymore.

10

Teri

18 Jul 2025

·

Stayed 1 night

Always a great place to stay, staff is friendly, its convenient, clean and comfy!! Great staycation place!!

10

Justin

11 Nov 2025

·

Stayed 3 nights

Beautiful property with clean rooms and friendly staff.

4

David

15 Mar 2023

·

Stayed 6 nights

I love the size of the room along with spacious computer table and a nice small kitchen with counter space. Heating control is good and tolerable with noise level. I was surprised to find garbage in kitchen was not emptied prior to our check-in. Hot water in shower was either too hot or not hot at all.

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Rooms

Suites are spacious and practical for longer stays, with many finding beds comfortable and layouts useful. Downsides included smoky odors, noise from adjacent rooms, and recurring hot-water or water-pressure problems, plus occasional discomfort from beds or pillows.

Related guest reviews

8

Matthew

30 Apr 2024

·

Stayed 2 nights

Honestly this is one of the most beautiful properties I’ve been to with residence inn / Marriott. Gorgeous, however there was a tear in my window screen, some writing was left on the counter that was purple waxy substance. The bathroom decent but the floor would get super wet with the European style open door concept and the soap dispensaries are in an awkward location making arm room even for a shorter person awkward in scrubbing body/hair. All in all the staff was great, breakfast was great and my overall stay was great! I would definitely return to this great location and staff! Even the cleaning staff asked me how my stay was and said why are you leaving early?! I smiled and said I wish I could stay but I’m flying home!

6

Christopher

4 Nov 2024

·

Stayed 1 night

The room was decorated nicely, great for longer stays with family. View was nice and the grounds well kept. The bed was terribly uncomfortable and tiny pillows for a king size bed. The free breakfast was decent. Our main issue with the room was that it smelled strongly of smoke. Someone brought some febreeze but it did not help. It was like sleeping in a stinky casino. Also, the charge for parking. The hotel has a huge parking lot and the area was in the middle of nowhere. Really no reason for the added expense.

8

Anthony

22 May 2023

·

Stayed 2 nights

No hot water for the shower!

10

Shannon

15 Jan 2024

·

Stayed 1 night

The room was very clean and comfortable and quite spacious. The property is located in a very nice area of Chandler. I would stay here again.

8

Alexandra

19 Aug 2025

·

Stayed 1 night

The area was very nice and relaxing. Comfortable beds. Enjoyed our stay.

10

Eleanor

14 Mar 2024

·

Stayed 6 nights

Beautiful location on a man-made lake in Chandler, AZ. Room was well appointed and worked great for us as seniors. Really appreciated the walk-in shower. Only complaint was the couch, though comfortable, was really low so it was a struggle to get up from.

10

Alexander

7 Oct 2025

·

Stayed 4 nights

Great staff, large suites, comfortable beds and pillows. A+ as always and a huge Thank you to Abbie for going above and beyond!

8

Sandy

5 Mar 2024

·

Stayed 5 nights

Everything was top notch except for water temperature of the showers, was not consistently warm/hot. Staff was excellent, very friendly and accommodating.

8

SIMON

12 Mar 2024

·

Stayed 6 nights

We hear to well poeple from other room Thé rest was perfect

10

Chelsa

17 Apr 2025

·

Stayed 1 night

Very nice and quiet space. The room had more than enough space for our family!

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Service

Service is widely praised as friendly and helpful at the front desk and around the property. A few guests cited rude or unresponsive interactions and slow follow-up on maintenance or requests.

Related guest reviews

10

Dan

23 May 2023

·

Stayed 1 night

Jessica at the front desk was fantastic. Will go back again !

10

Angie

16 Nov 2025

·

Stayed 2 nights

The breakfast is very good. The room was very clean. The staff was super nice and helpful.

10

Brandon

12 Oct 2025

·

Stayed 2 nights

The staff here is incredible. Specifically Abbie at the front desk. There was a little bit of a mix-up on our room and she handled it so well and moved things around to make it work so we could keep Our reservation but still be comfortable traveling with three teenage kids. The place is clean and smells great. The pond around is fun and tbe breakfast was good. Thank you!

10

Teri

18 Jul 2025

·

Stayed 1 night

Always great!!! Great Service, friendly, and convenient!

10

Teri

18 Jul 2025

·

Stayed 1 night

Always a great place to stay, staff is friendly, its convenient, clean and comfy!! Great staycation place!!

10

Alexander

7 Oct 2025

·

Stayed 4 nights

Great staff, large suites, comfortable beds and pillows. A+ as always and a huge Thank you to Abbie for going above and beyond!

10

Barbara

9 Mar 2024

·

Stayed 1 night

Ashley was extremely helpful with a great attitude. Ashley and staff made us feel very welcomed. Hope to return in the near future. Thank you

2

crystal

14 Apr 2025

·

Stayed 2 nights

Front desk service was rude

10

Britni

23 Oct 2025

·

Stayed 1 night

The staff are amazing !!

4

Shahid

7 May 2024

·

Stayed 2 nights

to start with , to my surprise a bottle of water was labeled 5.00 for use, that is a cheap style to welcome guest. further while using the bathroom sink I found the tap was leaking when in use, at a different spot and made the bathroom flooded enough to soak few towels, It was late already but thenext morning I complained to the front desk, which was acknowledge that they will send some one to fix it or give me a different room. On my return in the evening nothing was done and no roon availbel to switch , instead the counter person gave me about 10 towels to use when it leaks . this is Marriotts , will avoid next time

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Location

Scenic, quiet setting by a man-made lake, with several guests noting peaceful walks. Opinions on convenience varied: some found dining nearby, while others felt it was off the beaten path with poor walkability.

Related guest reviews

8

carrie

30 Apr 2024

·

Stayed 2 nights

Quiet, nice outside area to walk around the lakes.

10

Carrie

21 Jan 2024

·

Stayed 1 night

Great location & property!

10

Shannon

15 Jan 2024

·

Stayed 1 night

The room was very clean and comfortable and quite spacious. The property is located in a very nice area of Chandler. I would stay here again.

8

Alexandra

19 Aug 2025

·

Stayed 1 night

The area was very nice and relaxing. Comfortable beds. Enjoyed our stay.

10

Eleanor

14 Mar 2024

·

Stayed 6 nights

Beautiful location on a man-made lake in Chandler, AZ. Room was well appointed and worked great for us as seniors. Really appreciated the walk-in shower. Only complaint was the couch, though comfortable, was really low so it was a struggle to get up from.

10

Julio

19 May 2024

·

Stayed 2 nights

Great staff but the location is beautiful with lakes, a pool and jacuzzi for the long end of day drives to relax.

8

Mark

8 May 2024

·

Stayed 1 night

Hotel was nice overall. Walkability was poor with dirty sidewalks around the pond area behind property. Breakfast was a bust. They ran out of food by 730

10

Connie

17 May 2024

·

Stayed 5 nights

Close to great dining and peaceful surroundings. Plenty of parking. Staff was very helpful. Will stay there again.

8

Suzanne

3 Nov 2023

·

Stayed 2 nights

This property is safe and quiet but off the beaten path, not convenient to shopping or dining, and expensive when you factor in $12 a night to park in an almost empty parking lot. The room was fine, nice actually, but mine had a view to the almost empty parking lot, not the lake as depicted in the ad. Bummer

10

Christopher

7 Dec 2024

·

Stayed 1 night

Fantastic place close to amazing restaurants

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Dining

Breakfast is frequently described as good with decent variety, but it can be inconsistent—running out early, limited on some days, or with cleanliness and coffee freshness issues.

Related guest reviews

10

Jessica

8 Dec 2024

·

Stayed 2 nights

The front desk people were kind and helpful. The shower floor needs to be bleach and the bathroom fan didn't work but overall the room was clean and nice. The breakfast was okay on Sunday no protein just carbs. The water was peaceful. I would stay here again.

8

David

7 Mar 2023

·

Stayed 11 nights

Complimentary breakfast was many times out of cutlery or dishes. Decaf coffee was often cold and not fresh

10

Charles and Diane

18 Mar 2024

·

Stayed 16 nights

We stayed 16 nights and we were fortunate to have a king room with a view of the lake. The room was lovely and bed was comfortable. Staff were very friendly and helpful. The only downside was the lack of bacon at breakfast. In 16 days, we had bacon only ONE day! The sausage wasn't very fresh on some days. The eggs were excellent.

10

Angie

16 Nov 2025

·

Stayed 2 nights

The breakfast is very good. The room was very clean. The staff was super nice and helpful.

10

Jim

31 Jul 2024

·

Stayed 7 nights

Breakfast and room was great.

8

Mark

8 May 2024

·

Stayed 1 night

Hotel was nice overall. Walkability was poor with dirty sidewalks around the pond area behind property. Breakfast was a bust. They ran out of food by 730

6

Connie

31 May 2025

·

Stayed 7 nights

The room servicing was not good. It should have been every other day, but was missed. I had to request towels at the front desk and request room servicing. Replenishment of bar soap did not happen. Was expecting more from Marriott. The rooms and property are very nice and comfortable. Staff was very nice. Breakfast was good.

10

Brandon

12 Oct 2025

·

Stayed 2 nights

The staff here is incredible. Specifically Abbie at the front desk. There was a little bit of a mix-up on our room and she handled it so well and moved things around to make it work so we could keep Our reservation but still be comfortable traveling with three teenage kids. The place is clean and smells great. The pond around is fun and tbe breakfast was good. Thank you!

8

Chander

10 Feb 2023

·

Stayed 6 nights

The breakfast was not very good, not what we are used to. Soggy breakfast sandwiches was the main issue.

6

Keith

20 Mar 2023

·

Stayed 1 night

Over priced for a three star hotel. The free breakfast was too simple.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $155	18 $155	19 $139
20 $159	21 $159	22 $228	23	24 $159	25 $140	26 $140
27 $138	28 $160	29 $159	30 $169

Su	Mo	Tu	We	Th	Fr	Sa
				1 $169	2 $159	3 $166
4 $159	5 $185	6 $199	7 $199	8 $189	9 $179	10 $189
11 $159	12 $178	13 $209	14 $255	15 $215	16 $165	17 $189
18 $159	19 $185	20 $245	21 $259	22 $240	23 $185	24 $178
25 $159	26 $180	27 $220	28 $245	29 $225	30 $159	31 $179

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About this property

Location

Room options

Suite, 1 Bedroom

Studio, 1 King Bed

Suite, 2 Bedrooms

Guest reviews

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What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Phoenix Chandler/South

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