Hampton Inn & Suites Elk City

We stayed here with a dog, cat, and toddler. Check in was a bit crazy - their system was messing up so they had to reset all the doors and keys - which caused a lot of confusion with check ins (they forgot we had pets - so we were put on the 4th floor which isn’t great with a large dog). However the staff was very apologetic and nice. Location is wonderful! A/C worked great! Only reason I took off a star was there were some updates needed (the bathroom’s tub had some tarnish, elevator had messed up paint) and the pool was closed.

The hotel is under renovations so a slight inconvenience, but very clean and the staff was great

We stayed at this property for a baseball and softball tournament. Obviously a lot of kids were included in our stay. Very few things "to do" in Elk City in between games, so naturally the kids all want to swim in the indoor pool. Ours was out of order for maintenance, of course. Air conditioning in the lobby, TV area, and hallways was out of order. Thankfully AC in the rooms still worked. Watching college football in the TV area with others we were with was rather uncomfortable with no AC - went and bought fans from Wal Mart because Hampton Inn didn't have any to provide. Evening desk attendant (it was a guy, don't know his name) was a jerk and told one of our dads that "we were terrible parents" for the way we were letting our kids roam freely around the hotel. Mind you, there was no pool and nothing outside the hotel for them to do. So naturally, they're going to roam and I'm sure be a little rowdy. But we were cognizant of other guests and made them stay relatively quiet (this was mid-afternoon, not at night). Desk attendant cussed at one of our kids, got into an argument with another dad, basically hated his life and was making sure we were involved. Also, breakfast starts at 7:00 AM, and if you're walking out the door at 6:55, do NOT expect them to let you pop in and grab a banana or muffin real quick. You are not allowed to access anything prior to 7:00:00 (their watch, not yours though).

Rooms are great.lobby being remodeled will be good when finished

On line booking made no reference to pool being out of service due to ceiling collapse. Front and rear parking lots contained at least (5) large shipping containers blocking parking spaces. I had a trailer and was referred to Walmart lot next door. I was still charged full price.

Staff was friendly and efficient. Several dining options nearby. The hotel is being renovated, therefore the pool was closed. Elevators dirty.

It appears the facility was recently remodeled but the 4th floor hallway had no AC. The room AC worked great. Every where new clean carpet except elevators. The carpet there was worn and stained, also the interior doors need repainting. The breakfast was avarage to a lower inn motel. Don't know what happened to Hamptons breakfast, but at one time they had one of the best.

Pool is "closed for maintenance"

I book it so we could go swimming and they were doing renovations on the pool but it never said that on the website. I would have book somewhere if I would have known

I hope that my money was refunded by Expedia...it was Spring Break, i needed a pool for the three kids. At check in, I found out the pool was closed. The hotel administrator said that they wold asked to have my card refunded. I do hope the request was granted. If not, i will never schedule with Expedia again. If so. It will be the number 1 to go to forcreservations.

Walking on the carpet in my room in socks, my socks became filthy. Even the bed linens did not look clean. Coffee pot was filthy in one room and broken in the other. Gross.

Tried three rooms. One had blood stained bedding. One had urine and feces on the toilet seat. One had a big water stain completer with mold on the ceiling. We left rather than move to yet another room. This hotel had homeless looking people walking the halls and lobby. We thought they might be a shelter of some type. Horrible.

Staff was friendly and efficient. Several dining options nearby. The hotel is being renovated, therefore the pool was closed. Elevators dirty.

It appears the facility was recently remodeled but the 4th floor hallway had no AC. The room AC worked great. Every where new clean carpet except elevators. The carpet there was worn and stained, also the interior doors need repainting. The breakfast was avarage to a lower inn motel. Don't know what happened to Hamptons breakfast, but at one time they had one of the best.

Only thing didn’t like was the shower was not clean, towels dingy, should not have been the case for 160.00 a nite. Everything else was great including a wonderful breakfast. Staff very nice.

Very clean, nice bathroom, lobby is great. Quiet setting

It was easy, super convenient, walmart, food, and gas is all walkable. Parking is easy. Cleaning could be better (old pee stains on back of toilet), bathroom door wouldnt close all the way, and all the pool towels were used. But other than that its not a bad stay. Would stay here again. The guy at the front desk was super nice.

This hotel is not what you expect from a Hampton Inn! Our room was filthy and in disrepair- we had to clean before we could spend a night. No shampoo (no apologies), just a shoulder shrug. Holes in the walls, never dusted, mold in shower - we weren’t even able to use it! Bugs everywhere! Bright spot - the Breakfast lady (Helen) was a joy! If not for her, we would have left feeling we had just had our worst hotel experience ever!

Room and entire facility was clean. The staff was professional and friendly.

Rooms were very clean and beds were comfortable.

Short overnight stay, room did not have water provided and no hairdryer? The sink was separate from the bathroom which was not convenient. Bed was comfy

Had a water leak in the ceiling of my room. When I reported it, they didn’t seem to care. Water was dripping and soaking the carpet just at the end of the bed. Heavy moisture from the wet carpet was evident in the room the whole next day. Hotel didn’t seem to care

Nice place. Rooms and bed were comfortable. Breakfast was good.

This hotel is tired, needs to be updated, room was clean bathroom was not the cleanest. Staff was super friendly. It just needs some TLC. I feel the area is safe we parked a 26' uhaul.

The size of room was incredibly lg for hotel room and layout was great!

WiFi was challenging and slow to use, but our overall stay was very nice. Getting to our 4th floor room with all of our daughter’s oxygen equipment was easy with the elevator. Our room was spacious and comfortable. The breakfast was wonderful!

Check in was good. But when we got to our room by the A/C floor was soaked. Not a little a LOT. Went and said something no other rooms available . Offered a discount on our room. Well that night A/C went out. Sweating no sleep. Woke to now the floor soaked all around our bed. Luggage wet daughter's softball socks soaked from floor. Opened door at 8am to having dog poop outside our door with just papertowels over it. Vacuuming and banging going on at 8am. Had the do not disturb sign on our door and housekeeping knocks at 8:20am about cleaning our room like seriously whats the point of the sign on our door. Went down to complain. Manager on call CC. Horrible. Worst attitude. Said cause we complained we arnt welcome back because of our complaints. So, we are suppose to just be okay with everything and not say a word? Said they will comp our room. We shall see.

AC unit stopped working during the night and no one answered at the desk

Not handicapped friendly! No grab bars around toilet. No handicapped tall toilet.

Room above mine was extremely noisy starting shortly before midnight. The noise included showering and heavy walking across their room. Around 1 I called the front desk and the issue was resolved.

Lady overseeing the breakfast area in the morning is very pleasant and nice to chat with. Her Happy attitude is a bright spot in long days of travel.

We had a business trip in Elk city, Oklahoma. on which i had brought my family and invited my brother and his Family. upon arrival 11pm there was the front desk lady outside smoking her cigarette to which she looked discomforted upon our arrival, i mentioned that i had previously checked in over the phone and i asked for my key card, i gave her my contact info and throughout this time her tone was more of a demand as she was talking and attitude towards us was poor, i didn't let it bother me as i just wanted to unpack and get my family to the room. she upsettingly told me that she couldn't find me in the system and went and asked for my brother for his info as his last name was the only one pulling up. after his initial check in she started to gather all my info and i asked her if my previous amount was going to be returned she confusingly looked at me as if i was the issue and i had reminded her again that i had already checked in and all i needed was my key card. she upsettingly gave me back my ID, credit card gave and issued me my key card. This interaction was possibly the nastiest Customer Service i had ever Received. we went to our room stayed the night but not before reserving the next few night else where. I will never be back to Hampton inn & suites. and maybe one person coming back wont make a difference but that front desk worker is definitely a liability to this business. and i hope someone else reads this review before booking their stay here.

Disclose your pet fees up front. The evening shift check in clerk was not friendly or helpful. Morning shift was very friendly.

We stayed at this property for a baseball and softball tournament. Obviously a lot of kids were included in our stay. Very few things "to do" in Elk City in between games, so naturally the kids all want to swim in the indoor pool. Ours was out of order for maintenance, of course. Air conditioning in the lobby, TV area, and hallways was out of order. Thankfully AC in the rooms still worked. Watching college football in the TV area with others we were with was rather uncomfortable with no AC - went and bought fans from Wal Mart because Hampton Inn didn't have any to provide. Evening desk attendant (it was a guy, don't know his name) was a jerk and told one of our dads that "we were terrible parents" for the way we were letting our kids roam freely around the hotel. Mind you, there was no pool and nothing outside the hotel for them to do. So naturally, they're going to roam and I'm sure be a little rowdy. But we were cognizant of other guests and made them stay relatively quiet (this was mid-afternoon, not at night). Desk attendant cussed at one of our kids, got into an argument with another dad, basically hated his life and was making sure we were involved. Also, breakfast starts at 7:00 AM, and if you're walking out the door at 6:55, do NOT expect them to let you pop in and grab a banana or muffin real quick. You are not allowed to access anything prior to 7:00:00 (their watch, not yours though).

Desk clerk extremely rude and arrogant

All of the staff there were amazing!!!! They were all very helpful, polite and were very engaging.

Check in was smooth and quick. Staff is super nice and professional. Room was very clean and comfortable. Would definitely stay here again.

It was a great stay! The staff was great! Took care of anything we needed! I believe the managers name was Kindra, she seen my daughter kept checking the pool to see when it was opened and she stayed on top of the weather for us to let us know when we could swim! That made my daughters day!

Check in was good. But when we got to our room by the A/C floor was soaked. Not a little a LOT. Went and said something no other rooms available . Offered a discount on our room. Well that night A/C went out. Sweating no sleep. Woke to now the floor soaked all around our bed. Luggage wet daughter's softball socks soaked from floor. Opened door at 8am to having dog poop outside our door with just papertowels over it. Vacuuming and banging going on at 8am. Had the do not disturb sign on our door and housekeeping knocks at 8:20am about cleaning our room like seriously whats the point of the sign on our door. Went down to complain. Manager on call CC. Horrible. Worst attitude. Said cause we complained we arnt welcome back because of our complaints. So, we are suppose to just be okay with everything and not say a word? Said they will comp our room. We shall see.

Excellent service and very friendly staff. Breakfast service person engaged everyone and made sure people had everything they needed. Even provided scissors to snip those nasty packets of syrup and hot sauce that you can't open without great difficulty. Desk person went above and beyond for service. I forgot 6 postcards in my room and she tracked down housekeeping,they found the postcards and offered to mail them.

Very accessible, clean, friendly, shopping and dinig convenient, quiet . Very nice

It was easy access to I-40 and businesses downtown.

Friendly, helpful staff. Close to shopping and dining options. Clean room.

Convenient location.

I love staying here. Its safe, off the freeway and close to food, shopping and etc

Great location will stay again

Great nights stay. The room has some age but very clean. Walmart and restaurants are within easy walking distance.

Very clean, nice bathroom, lobby is great. Quiet setting

Great staff, quiet location

The location is walking distance to Walmart, food and gas station.

Nice place. Rooms and bed were comfortable. Breakfast was good.

I arrived at 1am and was exhausted. My room looked like the cleaning staff barely made the bed and wiped the room down. If it wasn't so late and I was getting up early, I would've changed rooms. Don't think I'll be back. Breakfast was subpar for how much they talked it up.

No meat on the breakfast bar?? Coffee pot didn’t work in the room.

Breakfast included slices of fresh fruit in addition to the usual items

Very good breakfast

Staff very friendly but elevators had mast carpet and the beds and pillows were very uncomfortable!! Breakfast was good it was on point

It appears the facility was recently remodeled but the 4th floor hallway had no AC. The room AC worked great. Every where new clean carpet except elevators. The carpet there was worn and stained, also the interior doors need repainting. The breakfast was avarage to a lower inn motel. Don't know what happened to Hamptons breakfast, but at one time they had one of the best.

WiFi was challenging and slow to use, but our overall stay was very nice. Getting to our 4th floor room with all of our daughter’s oxygen equipment was easy with the elevator. Our room was spacious and comfortable. The breakfast was wonderful!

Only thing didn’t like was the shower was not clean, towels dingy, should not have been the case for 160.00 a nite. Everything else was great including a wonderful breakfast. Staff very nice.

Excellent service and very friendly staff. Breakfast service person engaged everyone and made sure people had everything they needed. Even provided scissors to snip those nasty packets of syrup and hot sauce that you can't open without great difficulty. Desk person went above and beyond for service. I forgot 6 postcards in my room and she tracked down housekeeping,they found the postcards and offered to mail them.