Holiday Inn Express and Suites Urbandale Des Moines by IHG

Pool and hot tub are frequently mentioned, with many enjoying them, but several reviews cite issues such as cold or over chlorinated water, cleanliness, crowding, or unenforced rules. Parking is convenient; an elevator outage and occasional unavailable amenities were noted.

Reviews consistently praise overall room cleanliness and a generally well kept property. A few noted issues such as smelly towels, stained carpet, a room odor, or a messy lobby.

Rooms are generally spacious, modern, and comfortable with supportive beds and, for many, quiet nights. Some report maintenance or design issues, including HVAC or toilet problems, high beds, a slippery tub, faulty outlets, or occasional neighbor noise.

Service is widely described as friendly, helpful, and accommodating, with easy check in and prompt assistance noted. However, a few guests reported rude or absent front desk interactions and limited oversight in the pool area or breakfast staffing.

Convenient to I 80 and major highways, with many dining and shopping options nearby; several guests also found it quiet and felt safe. Handy for events and road trips.

Breakfast draws frequent praise for variety and quality, with many calling it plentiful or excellent. Several reviews, however, note inconsistencies such as bland items, limited options, or understaffing that led to empty stations and waits.