Silver Fern Rotorua Suites & Spa
US$99
/ night
Avg. for October
Prices for Silver Fern Rotorua Suites & Spa
Select dates to see prices and availability
US$99
/ night
Avg. for October
Monthly average prices
Nightly prices at Silver Fern Rotorua Suites & Spa average US$84 in the cheapest month (June) and US$144 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$128 |
| February | US$144 |
| March | US$125 |
| April | US$119 |
| May | US$95 |
| June | US$84 |
| July | US$87 |
| August | US$86 |
| September | US$96 |
| October | US$99 |
| November | US$103 |
| December | US$118 |
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Oct · US$99
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Most expensive: February (~US$144)
Cheapest: June (~US$84)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This motel also features complimentary wireless internet access, concierge services, and a hair salon.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This motel also features complimentary wireless internet access, concierge services, and a hair salon.
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Dining
Grab a bite from the snack bar/deli serving guests of Silver Fern Rotorua Suites & Spa.
Rooms
Make yourself at home in one of the 25 guestrooms featuring refrigerators and microwaves. Rooms have private balconies or patios. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.
Location
Located in Rotorua (Glenholme), Silver Fern Rotorua Suites & Spa is within a 5-minute drive of Tamaki Maori Village and Rotorua Night Market. This spa motel is 1.2 mi (2 km) from Redwoods Whakarewarewa Forest and 1.3 mi (2.1 km) from Lake Rotorua.
What's nearby
Racing Rotorua(0.4 Miles)
Rotorua Golf Club(0.6 Miles)
Whakarewarewa: The Living Maori Village(0.7 Miles)
Rotorua Central Mall(0.9 Miles)
Whakarewarewa Thermal Reserve(1.1 Miles)
Rotorua Arts Village(1.2 Miles)
Government Gardens(1.2 Miles)
Tamaki Maori Village(1.2 Miles)
Te Puia New Zealand Maori Arts and Crafts Institute(1.2 Miles)
Sir Howard Morrison Performing Arts Centre(1.2 Miles)
Redwoods Whakarewarewa Forest(1.2 Miles)
Springfield Golf Club(1.2 Miles)
Rotorua i-SITE Visitor Centre(1.2 Miles)
Lake Rotorua(1.2 Miles)
Polynesian Spa(1.3 Miles)
The preferred airport for Silver Fern Rotorua Suites & Spa is Rotorua (ROT-Rotorua Regional)(5.2 Miles)
Parking
Non-smoking rooms
Babysitting/Child services
Business centre
Tour desk
Housekeeping
Location
326 Fenton Street, Fenton Street, Rotorua, New Zealand
Racing Rotorua (0.4 Miles)
Rotorua Golf Club (0.6 Miles)
Whakarewarewa: The Living Maori Village (0.7 Miles)
Rotorua Central Mall (0.9 Miles)
Whakarewarewa Thermal Reserve (1.1 Miles)
Rotorua Arts Village (1.2 Miles)
Room options
11
Superior Studio, Private Pool
Room details
1 Large Double Bed
Sleeps 2
323 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)KitchenettePrivate Pool
14
Family Suite, 2 Bedrooms, Private Pool
Room details
1 Extra-Large Double Bed
, 2 Single Beds
and 1 Sofa Bed
Sleeps 6
602 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)KitchenettePrivate Pool
10
Executive Studio Suite, Private Pool
Room details
1 Large Double Bed
1 Extra-Large Double Bed
Sleeps 2
387 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)KitchenettePrivate Pool
7
Family Suite, 3 Bedrooms
Room details
1 Extra-Large Double Bed
, 1 Large Double Bed
and 2 Single Beds
Sleeps 6
Balcony or TerraceSeparate Dining AreaAir ConditioningWi-Fi (Free)Kitchenette
11
Honeymoon Suite, Private Pool
Room details
1 Extra-Large Double Bed
Sleeps 2
387 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)KitchenettePrivate Pool
3
Interconnecting Family Suites
Room details
2 Large Double Beds
and 2 Single Beds
Sleeps 6
387 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Kitchenette
16
Family Suite, 1 Bedroom, Private Pool
Room details
1 Large Double Bed
and 2 Single Beds
Sleeps 4
495 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
11
Executive Suite, 1 Bedroom, Private Pool
Room details
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
495 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)KitchenettePrivate Pool
Guest reviews of Silver Fern Rotorua Suites & Spa
8.8
Fabulous
Based on 1,756 verified reviews
Who stays here?
Business
2%
Couple
58%
Family
29%
Group
7%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Across the reviews for Silver Fern Rotorua Suites & Spa, guests frequently praise the friendly, helpful staff, spacious rooms, comfortable beds, and the in‑room spa baths, as well as convenient parking and a location handy for exploring Rotorua by car.
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What guests think
Across the reviews for Silver Fern Rotorua Suites & Spa, guests frequently praise the friendly, helpful staff, spacious rooms, comfortable beds, and the in‑room spa baths, as well as convenient parking and a location handy for exploring Rotorua by car.
However, many note dated decor and recurring maintenance or cleanliness issues, such as mildew, peeling paint, damp curtains, and worn furnishings. Some experienced traffic or plumbing noise, occasional sulphur smells from nearby geothermal areas, and a few reported spotty Wi‑Fi or limited front desk hours. Overall, expect comfortable, spacious suites with warm service over modern polish.
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AI-generated summary based on recent guest reviews
Facilities
Convenient features include on‑site parking, laundry facilities, and an on‑site spa/massage; many suites have private jetted tubs. Some guests found the “private pool” description misleading and noted dated facilities and the lack of an elevator.
Related guest reviews
10
Karen
1 Apr 2024
·
Stayed 3 nights
The staff here is excellent, helpful and friendly. The room was large and the kitchenette had what we needed. We also had a private hot tub on our patio, enclosed and private. After a long day of hiking, the hot tub was a real treat! We appreciated the laundry facilities as well (free wash, $3 dry). They are located mainly in an area with other hotels, there aren’t restaurants close by. They do have a Spa on site also, but we did not use the services but prices seemed reasonable, we just didn’t have time. We would stay here again for sure.
The staff here is excellent, helpful and friendly. The room was large and the kitchenette had what we needed. We also had a private hot tub on our patio, enclosed and private. After a long day of hiking, the hot tub was a real treat! We appreciated the laundry facilities as well (free wash, $3 dry). They are located mainly in an area with other hotels, there aren’t restaurants close by. They do have a Spa on site also, but we did not use the services but prices seemed reasonable, we just didn’t have time. We would stay here again for sure.
10
HAOYANG
9 Nov 2025
·
Stayed 1 night
Very very great! Amazing space to stay. Staff friendly and easy to park free! Room is great but no lift if U are in 1st floor.
Very very great! Amazing space to stay. Staff friendly and easy to park free! Room is great but no lift if U are in 1st floor.
8
Rita
17 Feb 2026
·
Stayed 2 nights
Staff really friendly and helpful. Had a laundry room which was easy to use too.
Staff really friendly and helpful. Had a laundry room which was easy to use too.
6
Raymond
16 Feb 2025
·
Stayed 2 nights
The facility advertises private pools for suites. This is misleading, there are jetted tubs in the suites, there aren’t any pools in this facility
The facility advertises private pools for suites. This is misleading, there are jetted tubs in the suites, there aren’t any pools in this facility
8
Cornelio
17 Sept 2025
·
Stayed 1 night
What a relaxing stay for a night after a long drive from Hobitton tour, straight to a hot spa inside the room, it’s a bonus
What a relaxing stay for a night after a long drive from Hobitton tour, straight to a hot spa inside the room, it’s a bonus
10
Daniel
14 Nov 2025
·
Stayed 4 nights
Fantastic stay. I highly recommend it. Definitely have a massage
Fantastic stay. I highly recommend it. Definitely have a massage
10
Cherie
4 Nov 2024
·
Stayed 1 night
We loved the Spa pool. The guy showed us to the room and I should of got him to turn the TV on the channels. This happens in every motel we go to - or is it just us that not use to complicated technology....lol. We couldn't get the TV to work, but that was "okay" as we were tired and slept. I did ring 0 but was out of hours and left a message—never mind. All in all, we loved the room - spa room could do with abit of a wash down though.
We loved the Spa pool. The guy showed us to the room and I should of got him to turn the TV on the channels. This happens in every motel we go to - or is it just us that not use to complicated technology....lol. We couldn't get the TV to work, but that was "okay" as we were tired and slept. I did ring 0 but was out of hours and left a message—never mind. All in all, we loved the room - spa room could do with abit of a wash down though.
10
Samantha
24 Jun 2025
·
Stayed 1 night
We loved our stay in the family suite. It was a good size for our family of 4, with a bedroom where we could pop the kids to bed and we slept on the larger bed in the lounge. Had a good kitchenette, a large bathroom and a private jetted spa bath outside. Located on Fenton street is a great location as its oretty close to town but far enough away that it isnt noisy. We would definitely stay here again.
We loved our stay in the family suite. It was a good size for our family of 4, with a bedroom where we could pop the kids to bed and we slept on the larger bed in the lounge. Had a good kitchenette, a large bathroom and a private jetted spa bath outside. Located on Fenton street is a great location as its oretty close to town but far enough away that it isnt noisy. We would definitely stay here again.
10
Paul
3 Aug 2023
·
Stayed 1 night
Fantastic room with assigned parking right outside the room. Super friendly and helpful staff.
Fantastic room with assigned parking right outside the room. Super friendly and helpful staff.
8
Putiputi
18 Sept 2025
·
Stayed 3 nights
Spa tub in Executive Suite was great. Tub held the heat well. High step into tub may be challenging & slippery for older adults. Room had everything I wanted.
Spa tub in Executive Suite was great. Tub held the heat well. High step into tub may be challenging & slippery for older adults. Room had everything I wanted.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: many describe rooms as clean or spotless, while others report mildew, mould, stains, damp curtains, and general wear in bathrooms and carpets. Housekeeping and ventilation seem inconsistent across units.
Related guest reviews
10
Tricia
30 May 2024
·
Stayed 1 night
Another great stay. Meticulously clean unit. Only complaint - cleaning had gone overboard with the bleach and the whole unit was overpowered with the smell. Burning my nostrils and eyes. Had to leave doors open to clear the air for several hours.
Another great stay. Meticulously clean unit. Only complaint - cleaning had gone overboard with the bleach and the whole unit was overpowered with the smell. Burning my nostrils and eyes. Had to leave doors open to clear the air for several hours.
8
Ann
2 Nov 2025
·
Stayed 2 nights
We enjoyed our stay. It was a good sized room with comfortable bed and bedding. The room offered a small kitchenette with basic equipment for small meals. The furniture was a little tired. The bathroom was large with plenty of hot water and good towels. Our bathroom had noticeable hair on the floor when we arrived. The spa was large and inviting.
We enjoyed our stay. It was a good sized room with comfortable bed and bedding. The room offered a small kitchenette with basic equipment for small meals. The furniture was a little tired. The bathroom was large with plenty of hot water and good towels. Our bathroom had noticeable hair on the floor when we arrived. The spa was large and inviting.
4
Alex
6 Jan 2026
·
Stayed 2 nights
Booked the "private pool" room, which isn't really a pool. Listing also says a patio area is included, this is not true at least not for this room. Bathroom in dire need of updating- quite a bit of rust and mould throughout and ceiling paint peeling off in the room as well.
Booked the "private pool" room, which isn't really a pool. Listing also says a patio area is included, this is not true at least not for this room. Bathroom in dire need of updating- quite a bit of rust and mould throughout and ceiling paint peeling off in the room as well.
6
Rebecca
28 Nov 2025
·
Stayed 2 nights
Our room did not match up with what we saw online, I don't think it has been updated as recently. Room and bed was the best part, bathroom was outdated but clean.
Our room did not match up with what we saw online, I don't think it has been updated as recently. Room and bed was the best part, bathroom was outdated but clean.
6
Bruce
30 Nov 2025
·
Stayed 2 nights
Room was over priced and requires updating Mold was on the grout in the shower, carpet very old and dirty. No private pool as per the description just an old spa tub You should think of other options due to the price
Room was over priced and requires updating Mold was on the grout in the shower, carpet very old and dirty. No private pool as per the description just an old spa tub You should think of other options due to the price
4
Kevin
26 Feb 2024
·
Stayed 1 night
Really sad. Has been a great motel but now past its use by date. Unit had a fan in the bedroom that obviously had not been maintained & the blades were knocking against the connections & the couch well past use by date. We raised these with reception straight after check in & they were really nice offered to change units BUT one unit had a fridge with visible rust & the other one really bad shower bath unit so elected to stay where we were. Bad choice we had not checked the bathroom - shower had black mould in it & ceiling was on its way down - not connected at the edges with black mould growing. Obviously been like that for a long time. All the bathroom units looked like they were the originals & showing their age. Went to bed & the sheets were a size too small & would not tuck in. Reception staff nice & said they would get their team to look at things but very obviously if they do they elect to do nothing about the issues but still want to charge top $. Our advice check out the unit before you stay. We saw 3 units all below par. Make you wonder if the reviews are the real deal.
Really sad. Has been a great motel but now past its use by date. Unit had a fan in the bedroom that obviously had not been maintained & the blades were knocking against the connections & the couch well past use by date. We raised these with reception straight after check in & they were really nice offered to change units BUT one unit had a fridge with visible rust & the other one really bad shower bath unit so elected to stay where we were. Bad choice we had not checked the bathroom - shower had black mould in it & ceiling was on its way down - not connected at the edges with black mould growing. Obviously been like that for a long time. All the bathroom units looked like they were the originals & showing their age. Went to bed & the sheets were a size too small & would not tuck in. Reception staff nice & said they would get their team to look at things but very obviously if they do they elect to do nothing about the issues but still want to charge top $. Our advice check out the unit before you stay. We saw 3 units all below par. Make you wonder if the reviews are the real deal.
6
Shubham
25 Oct 2024
·
Stayed 1 night
The staff is just great. No question about their hospitality. The only downside was black mould in room.
The staff is just great. No question about their hospitality. The only downside was black mould in room.
6
Sally
26 Feb 2026
·
Stayed 3 nights
Staff was fantastic and location was very good. Room was a little run down, no exhaust fan for shower caused some mildew.
Staff was fantastic and location was very good. Room was a little run down, no exhaust fan for shower caused some mildew.
2
Daryaneh
26 Jan 2026
·
Stayed 2 nights
I struggle to understand how there are any positive reviews for this place. The room that I was placed in had a smelly, likely moldy carpet, uncleaned curtains and bed covering, peeling paint on the ceiling above the bed, and rusted fixtures. When I brought up safety concerns about mold and peeling paint, I was told that the smell was from outside (but I could clearly smell the difference between the sulfuric air and the seemingly moldy carpet) and that the peeling paint would be cleaned if it fell on me (meaning after my health was even more compromised). The bedsheets and towels had yellow stains that the management claimed were not stains as we were both staring right at them. When I asked to leave and be refunded the rest of my stay, I was "upgraded" to a room with all the same issues except that the ceiling was stained instead of plagued by peeling paint. The staff left a window open in the bathroom and I came back to hundreds of bugs, meaning that the bathroom remained unavailable for use. This place is decrepit and dirty and run by staff that will gaslight you when you bring up concerns. I cannot recommend less that anyone stay here.
I struggle to understand how there are any positive reviews for this place. The room that I was placed in had a smelly, likely moldy carpet, uncleaned curtains and bed covering, peeling paint on the ceiling above the bed, and rusted fixtures. When I brought up safety concerns about mold and peeling paint, I was told that the smell was from outside (but I could clearly smell the difference between the sulfuric air and the seemingly moldy carpet) and that the peeling paint would be cleaned if it fell on me (meaning after my health was even more compromised). The bedsheets and towels had yellow stains that the management claimed were not stains as we were both staring right at them. When I asked to leave and be refunded the rest of my stay, I was "upgraded" to a room with all the same issues except that the ceiling was stained instead of plagued by peeling paint. The staff left a window open in the bathroom and I came back to hundreds of bugs, meaning that the bathroom remained unavailable for use. This place is decrepit and dirty and run by staff that will gaslight you when you bring up concerns. I cannot recommend less that anyone stay here.
2
Jiunn-Shyong
26 Nov 2025
·
Stayed 1 night
設施老舊，燈光昏暗，房間清潔度不足
設施老舊，燈光昏暗，房間清潔度不足
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable, with many offering in‑room spa baths and basic kitchenettes. Several note dated decor and maintenance wear, occasional noise (traffic or pipes), musty smells or insects, and a few reports of spotty Wi‑Fi.
Related guest reviews
6
Jennifer
1 Jan 2025
·
Stayed 1 night
We stayed just a night and the rooms were absolutely fine for that. Lighting inside them could have been better, and there were a few mosquitoes
We stayed just a night and the rooms were absolutely fine for that. Lighting inside them could have been better, and there were a few mosquitoes
8
Lisa
29 Apr 2025
·
Stayed 3 nights
I chose this property for the spa bath situated in the bedroom. I liked the idea of this quirky feature and we certainly made the most of it, having a soak every day of our stay, which was very relaxing. The bath was lovely and big, though it was a little worn and the jets weren't very powerful. My main disappointment with this property was the thin walls. We unfortunately had particulary noisy neighbours and the sound travelled straight through. Overall our stay was pretty comfortable, we enjoyed the spa bath and the owner was very friendly.
I chose this property for the spa bath situated in the bedroom. I liked the idea of this quirky feature and we certainly made the most of it, having a soak every day of our stay, which was very relaxing. The bath was lovely and big, though it was a little worn and the jets weren't very powerful. My main disappointment with this property was the thin walls. We unfortunately had particulary noisy neighbours and the sound travelled straight through. Overall our stay was pretty comfortable, we enjoyed the spa bath and the owner was very friendly.
10
Nick
12 Oct 2025
·
Stayed 2 nights
Very spacious 3 bedroom suite worked well for family. Good location. Nice full sized kitchen.
Very spacious 3 bedroom suite worked well for family. Good location. Nice full sized kitchen.
8
Ann
2 Nov 2025
·
Stayed 2 nights
We enjoyed our stay. It was a good sized room with comfortable bed and bedding. The room offered a small kitchenette with basic equipment for small meals. The furniture was a little tired. The bathroom was large with plenty of hot water and good towels. Our bathroom had noticeable hair on the floor when we arrived. The spa was large and inviting.
We enjoyed our stay. It was a good sized room with comfortable bed and bedding. The room offered a small kitchenette with basic equipment for small meals. The furniture was a little tired. The bathroom was large with plenty of hot water and good towels. Our bathroom had noticeable hair on the floor when we arrived. The spa was large and inviting.
6
Jane
2 Aug 2025
·
Stayed 1 night
The noise from water pipes coming from other units
The noise from water pipes coming from other units
10
Consuelo
13 Jul 2024
·
Stayed 2 nights
The property is dated, but quite comfortable. Dated as in the furniture and decor aren’t brand new but this doesn’t take away from the comfort of the bed and rooms. The staff were super helpful and nice and the rooms are very clean. The bed was just comfortable and the in-room spa was a perfect way to end the day.
The property is dated, but quite comfortable. Dated as in the furniture and decor aren’t brand new but this doesn’t take away from the comfort of the bed and rooms. The staff were super helpful and nice and the rooms are very clean. The bed was just comfortable and the in-room spa was a perfect way to end the day.
10
Barbara
13 Nov 2025
·
Stayed 2 nights
Spacious, clean, and a surprise hot tub in the room. Plenty of other seating and a very cozy blanket to cuddle up in.
Spacious, clean, and a surprise hot tub in the room. Plenty of other seating and a very cozy blanket to cuddle up in.
8
rebecca
16 Mar 2023
·
Stayed 3 nights
Easy check in, friendly and helpful staff, comfortable beds and hot tub are well appreciated. The negatives are spotty Wi-Fi and it’s tiny kitchenette.
Easy check in, friendly and helpful staff, comfortable beds and hot tub are well appreciated. The negatives are spotty Wi-Fi and it’s tiny kitchenette.
6
Raenelle
3 Aug 2025
·
Stayed 3 nights
Staff was super friendly but the rooms were dated and musty. There were ants in places. Personal spa didn’t look appealing. Rooms could use a sever upgrade and makeover.
Staff was super friendly but the rooms were dated and musty. There were ants in places. Personal spa didn’t look appealing. Rooms could use a sever upgrade and makeover.
8
Putiputi
18 Sept 2025
·
Stayed 3 nights
Spa tub in Executive Suite was great. Tub held the heat well. High step into tub may be challenging & slippery for older adults. Room had everything I wanted.
Spa tub in Executive Suite was great. Tub held the heat well. High step into tub may be challenging & slippery for older adults. Room had everything I wanted.
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AI-generated summary based on recent guest reviews
Service
Service is frequently praised as friendly, welcoming, and accommodating, with staff often going above and beyond. A few guests experienced issues such as slow or problematic check‑in, limited front‑desk hours, billing disputes, or unhelpful responses.
Related guest reviews
10
Lisa-Jane
9 Dec 2024
·
Stayed 1 night
Absolutely awesome place and the service and staff were amazing
Absolutely awesome place and the service and staff were amazing
10
Robert
24 Jan 2025
·
Stayed 1 night
Fantastic, Helen the manager was great. Helen went above and beyond our expectation’s Having us feel welcomed even though we arrived later than expected, past regular office hours. The room was clean and spacious and quiet for a good nights sleep. Thank you again Helen for your thoughtfulness.
Fantastic, Helen the manager was great. Helen went above and beyond our expectation’s Having us feel welcomed even though we arrived later than expected, past regular office hours. The room was clean and spacious and quiet for a good nights sleep. Thank you again Helen for your thoughtfulness.
8
Warren
18 Nov 2024
·
Stayed 1 night
Pleasant stay. Lovely staff and a free upgraded room was appreciated. Would stay here again :)
Pleasant stay. Lovely staff and a free upgraded room was appreciated. Would stay here again :)
6
Hyunmi
24 Mar 2024
·
Stayed 2 nights
Located conveniently. It took about 30 minutes to check in because the room was not ready even after 2:30 pm. Even though they knew I was wrongly charged more than should be (about $20) they would not correct it or wave it for the cost ($20) of a baby cot, which I had to pay it there as an extra. The 2 bedroom was way smaller than on their ads., dark, smelly, and dated. Definitely an over-priced accommodation and not going back.
Located conveniently. It took about 30 minutes to check in because the room was not ready even after 2:30 pm. Even though they knew I was wrongly charged more than should be (about $20) they would not correct it or wave it for the cost ($20) of a baby cot, which I had to pay it there as an extra. The 2 bedroom was way smaller than on their ads., dark, smelly, and dated. Definitely an over-priced accommodation and not going back.
10
Lekh
1 Jan 2025
·
Stayed 3 nights
Excellent staff. Drove on Xmas eve to provide us with towels. Other staff also very helpful and friendly. Very happy with the property, location and people taking care of the hotel.
Excellent staff. Drove on Xmas eve to provide us with towels. Other staff also very helpful and friendly. Very happy with the property, location and people taking care of the hotel.
10
Ken
28 Jun 2025
·
Stayed 1 night
Reception service was great
Reception service was great
8
Bridget
8 Feb 2026
·
Stayed 2 nights
Friendly staff.
Friendly staff.
10
KAREN
21 Aug 2024
·
Stayed 1 night
receptionist was amazing, gave such detail definitely would recommend this complex.
receptionist was amazing, gave such detail definitely would recommend this complex.
2
Daryaneh
26 Jan 2026
·
Stayed 2 nights
I struggle to understand how there are any positive reviews for this place. The room that I was placed in had a smelly, likely moldy carpet, uncleaned curtains and bed covering, peeling paint on the ceiling above the bed, and rusted fixtures. When I brought up safety concerns about mold and peeling paint, I was told that the smell was from outside (but I could clearly smell the difference between the sulfuric air and the seemingly moldy carpet) and that the peeling paint would be cleaned if it fell on me (meaning after my health was even more compromised). The bedsheets and towels had yellow stains that the management claimed were not stains as we were both staring right at them. When I asked to leave and be refunded the rest of my stay, I was "upgraded" to a room with all the same issues except that the ceiling was stained instead of plagued by peeling paint. The staff left a window open in the bathroom and I came back to hundreds of bugs, meaning that the bathroom remained unavailable for use. This place is decrepit and dirty and run by staff that will gaslight you when you bring up concerns. I cannot recommend less that anyone stay here.
I struggle to understand how there are any positive reviews for this place. The room that I was placed in had a smelly, likely moldy carpet, uncleaned curtains and bed covering, peeling paint on the ceiling above the bed, and rusted fixtures. When I brought up safety concerns about mold and peeling paint, I was told that the smell was from outside (but I could clearly smell the difference between the sulfuric air and the seemingly moldy carpet) and that the peeling paint would be cleaned if it fell on me (meaning after my health was even more compromised). The bedsheets and towels had yellow stains that the management claimed were not stains as we were both staring right at them. When I asked to leave and be refunded the rest of my stay, I was "upgraded" to a room with all the same issues except that the ceiling was stained instead of plagued by peeling paint. The staff left a window open in the bathroom and I came back to hundreds of bugs, meaning that the bathroom remained unavailable for use. This place is decrepit and dirty and run by staff that will gaslight you when you bring up concerns. I cannot recommend less that anyone stay here.
10
Dick
11 Jan 2025
·
Stayed 2 nights
We very much enjoyed our stay here. The staff was incredibly accommodating of us and our needs, especially Antony, who helped us coordinate our late check-in and ensured us a large parking spot for our 12-seater van. Everyone we interacted with was so friendly and helpful, and made our trip smooth, comfortable, and personal. The rooms themselves were spacious and comfortable, and we appreciated the private spas in each room. This was a great stay!
We very much enjoyed our stay here. The staff was incredibly accommodating of us and our needs, especially Antony, who helped us coordinate our late check-in and ensured us a large parking spot for our 12-seater van. Everyone we interacted with was so friendly and helpful, and made our trip smooth, comfortable, and personal. The rooms themselves were spacious and comfortable, and we appreciated the private spas in each room. This was a great stay!
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AI-generated summary based on recent guest reviews
Location
Location is convenient for driving to Rotorua attractions and is a short drive or longer walk to dining areas. Some mention sulphur smells from nearby geothermal sites and occasional traffic noise, though several found it quiet overall.
Related guest reviews
10
Allan Peter
6 Dec 2024
·
Stayed 2 nights
Clean spacious room, quiet neighborhood, convenient access to downtown and attractions.
Clean spacious room, quiet neighborhood, convenient access to downtown and attractions.
8
Annette
28 Mar 2025
·
Stayed 2 nights
Good location
Good location
6
Bryce
26 Dec 2023
·
Stayed 2 nights
A nice motel close to downtown. It was about a 20 minute walk to the downtown area. It did smell pretty strongly of sulfur, but that's just because it's close to the hot pools. The indoor hot tub was fun.
A nice motel close to downtown. It was about a 20 minute walk to the downtown area. It did smell pretty strongly of sulfur, but that's just because it's close to the hot pools. The indoor hot tub was fun.
10
Ann
20 Jan 2025
·
Stayed 3 nights
Very centrally located - great place to stay
Very centrally located - great place to stay
8
David
13 Nov 2024
·
Stayed 2 nights
Hotel was clean, staff were friendly and helpful. Facilities seemed a little tired and ready for renovation. Short drive but long walk (1.5 miles) into town for restaurants ( breakfast, dinner, etc). Hotel is located close to volcanic springs so location is particularly smelly (sulphur fumes etc). Could be viewed as adding to charm/adventure or being a detraction, depending on personal taste.
Hotel was clean, staff were friendly and helpful. Facilities seemed a little tired and ready for renovation. Short drive but long walk (1.5 miles) into town for restaurants ( breakfast, dinner, etc). Hotel is located close to volcanic springs so location is particularly smelly (sulphur fumes etc). Could be viewed as adding to charm/adventure or being a detraction, depending on personal taste.
10
Dawn
31 Mar 2025
·
Stayed 1 night
Very happy with this little hotel. Very lovely lady checked us in and gave us some good tourist suggestions. Room was nice and big. Beds comfortable. Location was a little away from the centre - so you have to drive in. Hotel was quiet. No complaints at all. Parking was easy and outside our room (although I think the upper rooms are better, as the ground floor rooms could have car headlights shining through their windows at night. Overall a great nights stay!
Very happy with this little hotel. Very lovely lady checked us in and gave us some good tourist suggestions. Room was nice and big. Beds comfortable. Location was a little away from the centre - so you have to drive in. Hotel was quiet. No complaints at all. Parking was easy and outside our room (although I think the upper rooms are better, as the ground floor rooms could have car headlights shining through their windows at night. Overall a great nights stay!
8
Kirby
15 Nov 2025
·
Stayed 2 nights
Good central location
Good central location
10
Samantha
24 Jun 2025
·
Stayed 1 night
We loved our stay in the family suite. It was a good size for our family of 4, with a bedroom where we could pop the kids to bed and we slept on the larger bed in the lounge. Had a good kitchenette, a large bathroom and a private jetted spa bath outside. Located on Fenton street is a great location as its oretty close to town but far enough away that it isnt noisy. We would definitely stay here again.
We loved our stay in the family suite. It was a good size for our family of 4, with a bedroom where we could pop the kids to bed and we slept on the larger bed in the lounge. Had a good kitchenette, a large bathroom and a private jetted spa bath outside. Located on Fenton street is a great location as its oretty close to town but far enough away that it isnt noisy. We would definitely stay here again.
10
Radoslav
25 Jan 2025
·
Stayed 3 nights
It was a very nice stay, the ladies at the front desk are amazing. This is one of the 3-4 hotels in Rotorua which offer 11 am check out (all others are 10 am). The location is good if you have a car, you need to walk at least 20 minutes to the next dining locarion.
It was a very nice stay, the ladies at the front desk are amazing. This is one of the 3-4 hotels in Rotorua which offer 11 am check out (all others are 10 am). The location is good if you have a car, you need to walk at least 20 minutes to the next dining locarion.
8
Tracey
21 Mar 2025
·
Stayed 2 nights
Close to town.
Close to town.
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Dining
Not enough information in reviews.
Related guest reviews
10
Karen
1 Apr 2024
·
Stayed 3 nights
The staff here is excellent, helpful and friendly. The room was large and the kitchenette had what we needed. We also had a private hot tub on our patio, enclosed and private. After a long day of hiking, the hot tub was a real treat! We appreciated the laundry facilities as well (free wash, $3 dry). They are located mainly in an area with other hotels, there aren’t restaurants close by. They do have a Spa on site also, but we did not use the services but prices seemed reasonable, we just didn’t have time. We would stay here again for sure.
The staff here is excellent, helpful and friendly. The room was large and the kitchenette had what we needed. We also had a private hot tub on our patio, enclosed and private. After a long day of hiking, the hot tub was a real treat! We appreciated the laundry facilities as well (free wash, $3 dry). They are located mainly in an area with other hotels, there aren’t restaurants close by. They do have a Spa on site also, but we did not use the services but prices seemed reasonable, we just didn’t have time. We would stay here again for sure.
10
Jo Andrew
9 Aug 2023
·
Stayed 2 nights
Though it was harder for our family to bring up our luggages in the 2nd floor. We loved our balcony and our rooms were beside each other. That’s a plus! Loved Rotorua and we wished we stayed longer than 3 days. Staff was very helpful & friendly and spa jet tub in both rooms were a welcome extra for our relaxation. The amenities that came with it was an added bonus 👍 Loved the sights & activities nearby too & the restaurants were a good number to choose from! Fantastic Indian & Asian restaurant nearby 👍
Though it was harder for our family to bring up our luggages in the 2nd floor. We loved our balcony and our rooms were beside each other. That’s a plus! Loved Rotorua and we wished we stayed longer than 3 days. Staff was very helpful & friendly and spa jet tub in both rooms were a welcome extra for our relaxation. The amenities that came with it was an added bonus 👍 Loved the sights & activities nearby too & the restaurants were a good number to choose from! Fantastic Indian & Asian restaurant nearby 👍
10
Mary
27 Feb 2024
·
Stayed 2 nights
Lovely spacious suite extra bonus having a spa pool. Staff are exceptionally welcoming and can’t do or help enough. 30 minutes walk into city centre where u will find lots of shops bars and restaurants. Also nice walk to lake front. Highly recommend visit to Eat Street for evening food. Would definitely be coming back here when next on vacation.
Lovely spacious suite extra bonus having a spa pool. Staff are exceptionally welcoming and can’t do or help enough. 30 minutes walk into city centre where u will find lots of shops bars and restaurants. Also nice walk to lake front. Highly recommend visit to Eat Street for evening food. Would definitely be coming back here when next on vacation.
8
BART
15 Dec 2023
·
Stayed 3 nights
The hotel was nice, a bit dated in the bathroom and could use a new couch in our unit. Overall was good, beds were very comfortable, kitchen was small, but had what we needed to eat breakfast in suite.
The hotel was nice, a bit dated in the bathroom and could use a new couch in our unit. Overall was good, beds were very comfortable, kitchen was small, but had what we needed to eat breakfast in suite.
8
Karen
13 Jan 2024
·
Great staff and room was well equipped. Didn’t mind it was a 5 minute drive to town.
Great staff and room was well equipped. Didn’t mind it was a 5 minute drive to town.
10
Radoslav
25 Jan 2025
·
Stayed 3 nights
It was a very nice stay, the ladies at the front desk are amazing. This is one of the 3-4 hotels in Rotorua which offer 11 am check out (all others are 10 am). The location is good if you have a car, you need to walk at least 20 minutes to the next dining locarion.
It was a very nice stay, the ladies at the front desk are amazing. This is one of the 3-4 hotels in Rotorua which offer 11 am check out (all others are 10 am). The location is good if you have a car, you need to walk at least 20 minutes to the next dining locarion.
4
Warren
12 Nov 2025
·
Stayed 3 nights
Expedia says 5 stars. Trip Advisor says 3 stars. I would call it 2 stars. "Executive 1 Bedroom". " Garden and BBQ". "Deli". There is no Garden and no BBQ and no deli (it's a fridge in the lobby with sandwiches). TV - the size of PC monitor. Hot tub is the base of the shower, try getting in if you're arthritic. Want a hot tub later, after a shower? Good luck - you'll have to clean it first. Shower leaks everywhere. Coffee capsules tasteless. Sofa is a worn-out sofa bed - no support. Bathroom has rotting wood, matter in ceiling fan not cleaned for a long time.. Microwave has rust inside, Facial tissues - a stingy plastic pack of what - 8 tissues. For Expedia to call it 5 star Executive level is so wrong. How could Expedia get it so wrong? Did the property send wrong information? I've lost faith in Expedia. Hesitant to use Expedia again based on this. I have pics but alas Expedia reviews don't allow uploads.
Expedia says 5 stars. Trip Advisor says 3 stars. I would call it 2 stars. "Executive 1 Bedroom". " Garden and BBQ". "Deli". There is no Garden and no BBQ and no deli (it's a fridge in the lobby with sandwiches). TV - the size of PC monitor. Hot tub is the base of the shower, try getting in if you're arthritic. Want a hot tub later, after a shower? Good luck - you'll have to clean it first. Shower leaks everywhere. Coffee capsules tasteless. Sofa is a worn-out sofa bed - no support. Bathroom has rotting wood, matter in ceiling fan not cleaned for a long time.. Microwave has rust inside, Facial tissues - a stingy plastic pack of what - 8 tissues. For Expedia to call it 5 star Executive level is so wrong. How could Expedia get it so wrong? Did the property send wrong information? I've lost faith in Expedia. Hesitant to use Expedia again based on this. I have pics but alas Expedia reviews don't allow uploads.
8
Brad
16 Jan 2023
·
Stayed 1 night
Very nice 3 star place. Great people, but no restaurant is with in 1kilometer. Room was new had a huge hot tub. Beds are comfortable and a microwave and sink. Bathroom was good
Very nice 3 star place. Great people, but no restaurant is with in 1kilometer. Room was new had a huge hot tub. Beds are comfortable and a microwave and sink. Bathroom was good
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4
Angelica
7 Sept 2026
·
Stayed 1 night
There is no specific smoking area. Our room was at the end of the second floor. Smokers goes and smokes beside our window. We had a new board baby and we can smell the smoke and people as early as 6 am.
There is no specific smoking area. Our room was at the end of the second floor. Smokers goes and smokes beside our window. We had a new board baby and we can smell the smoke and people as early as 6 am.
8
yu
23 Aug 2026
·
Stayed 3 nights
The room is clean. Staff is nice. But we didn’t have a chance to experience the spa
The room is clean. Staff is nice. But we didn’t have a chance to experience the spa
6
Louise G
18 Jul 2026
·
Stayed 2 nights
Decent stay, room and facilities could do with updating. Comfortable bed and effective heat pump.
Decent stay, room and facilities could do with updating. Comfortable bed and effective heat pump.
6
Matthew
9 Jul 2026
·
Stayed 1 night
A good spacious room which was fine for an overnight stay. Unfortunately we couldn’t have showers in the morning as the shower had lots of mold and smelled very musty.
A good spacious room which was fine for an overnight stay. Unfortunately we couldn’t have showers in the morning as the shower had lots of mold and smelled very musty.
8
India
28 Jun 2026
·
Stayed 2 nights
Comfortable room, easy to heat in winter, enjoyed private spa tub that you filled fresh yourself. Kettle, coffee capsule machine and toaster was sufficient for our needs over a weekend. Glad to have a EV charger available
Comfortable room, easy to heat in winter, enjoyed private spa tub that you filled fresh yourself. Kettle, coffee capsule machine and toaster was sufficient for our needs over a weekend. Glad to have a EV charger available
FAQs about Silver Fern Rotorua Suites & Spa
Is parking available at the property?
Yes, free self-parking is available on-site. Limited parking is provided, and no reservation is required.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 8:00 PM, and check-out is at 10:00 AM. Early check-in and late check-out are available for a fee, subject to availability. Guests should contact the property in advance to arrange these options.
Where is the property located in relation to key landmarks?
The property is located in Rotorua's Glenholme area, within a 5-minute drive of Tamaki Maori Village and Rotorua Night Market. It is approximately 1.2 km from Redwoods Whakarewarewa Forest and 1.3 km from Lake Rotorua.
What are the policies regarding extra beds and cribs?
Cribs are available for a fee of NZD 10.0 per day. Guests must contact the property in advance to reserve a crib.
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Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: NO DATA
- 2026-10-22: NO DATA
- 2026-10-23: 121.17835745807649USD
- 2026-10-24: NO DATA
- 2026-10-25: 134.0505073452759USD
- 2026-10-26: 88.4374667553711USD
- 2026-10-27: 86.12520296482087USD
- 2026-10-28: 102.76066752227784USD
- 2026-10-29: 120.7464070962143USD
- 2026-10-30: 125.04450237083437USD
- 2026-10-31: 122.94543178928376USD
- 2026-11-01: 135.46120679210665USD
- 2026-11-02: 135.20004382709504USD
- 2026-11-03: 154.49690537254335USD
- 2026-11-04: 133.4507741162491USD
- 2026-11-05: 154.4714481893921USD
- 2026-11-06: 198.7562812201691USD
- 2026-11-07: 266.8615563159943USD
- 2026-11-08: 102.00466450992585USD
- 2026-11-09: 175.24221558395388USD
- 2026-11-10: 171.1887198414612USD
- 2026-11-11: 174.01277230834964USD
- 2026-11-12: 143.43634136745453USD
- 2026-11-13: 133.03347832653046USD
- 2026-11-14: 268.57386431976323USD
- 2026-11-15: 110.94565694030763USD
- 2026-11-16: 171.81374761528016USD
- 2026-11-17: 195.98302328079225USD
- 2026-11-18: 147.22751855659487USD
- 2026-11-19: 125.57426686580659USD
- 2026-11-20: 145.01087756126404USD
- 2026-11-21: 171.93901339141848USD
- 2026-11-22: 176.42271327339174USD
- 2026-11-23: 157.52389627189638USD
- 2026-11-24: 163.00766798370364USD
- 2026-11-25: 133.28944542396547USD
- 2026-11-26: 137.28267937446594USD
- 2026-11-27: 155.0515877761078USD
- 2026-11-28: 167.25401858039857USD
- 2026-11-29: 140.6203694590378USD
- 2026-11-30: 130.09050297950745USD
- 2026-12-01: 141.6439468117142USD
- 2026-12-02: 135.65716033504486USD
- 2026-12-03: 138.37867359649658USD
- 2026-12-04: 152.05902484939577USD
- 2026-12-05: 315.4360359866333USD
- 2026-12-06: 112.69016733917238USD
- 2026-12-07: 126.33587662158968USD
- 2026-12-08: 158.0418566459656USD
- 2026-12-09: 126.28236004154206USD
- 2026-12-10: 121.32735987472535USD
- 2026-12-11: 159.90976675979616USD
- 2026-12-12: NO DATA
- 2026-12-13: 109.69721065643311USD
- 2026-12-14: 132.90169845611572USD
- 2026-12-15: 134.44058260963442USD
- 2026-12-16: 125.58289525875092USD
- 2026-12-17: 134.50116967834475USD
- 2026-12-18: 178.51093844436647USD
- 2026-12-19: 398.82626950576787USD
- 2026-12-20: 158.80831131286624USD
- 2026-12-21: 171.7128947128296USD
The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve high chair
- This property accepts credit cards, debit cards, mobile payments, and cash
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the motel prior to arrival, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: NZD 10.0 per day
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Babysitting/Child services
Business centre
Tour desk
Housekeeping
Services
Business centre
Tour desk
Babysitting/Child services
Housekeeping
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
Concierge Services
Activities
Garden
Golf course (nearby)
Outdoor Furniture
General
Non-smoking rooms
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Picnic area/Tables
Family room
Snack Bar/Deli
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
Free wi-fi