InterContinental Costa Rica at Multiplaza Mall by IHG
US$313
/ night
Avg. for November
Prices for InterContinental Costa Rica at Multiplaza Mall by IHG
Select dates to see prices and availability
US$313
/ night
Avg. for November
Monthly average prices
Nightly prices at InterContinental Costa Rica at Multiplaza Mall by IHG average US$213 in the cheapest month (September) and US$356 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$262 |
| February | US$356 |
| March | US$307 |
| April | US$250 |
| May | US$253 |
| June | US$248 |
| July | US$247 |
| August | US$243 |
| September | US$213 |
| October | US$265 |
| November | US$313 |
| December | US$271 |
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Nov · US$313
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Most expensive: February (~US$356)
Cheapest: September (~US$213)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a health club, and a sauna. Additional amenities at this hotel i...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a health club, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in San Rafael? This hotel has 31215 square feet (2900 square meters) of space consisting of a conference center and 21 meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Enjoy Italian cuisine at Pimento, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 372 air-conditioned rooms featuring minibars and LED televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Location
With a stay at InterContinental Costa Rica at Multiplaza Mall by IHG in San Rafael, you'll be connected to a shopping center, just a 5-minute walk from Multiplaza Mall Escazu and a 2-minute drive from Hospital Cima San José. This family-friendly hotel is 1 mi (1.7 km) from Avenida Escazú Shopping Center and 3.6 mi (5.7 km) from Business Center Forum 1.
What's nearby
Multiplaza Mall Escazu(0.2 Miles)
Plaza Itskazú(0.7 Miles)
Plaza Tempo(0.9 Miles)
Hospital Cima San José(1 Miles)
Avenida Escazú Shopping Center(1 Miles)
Multipark(1.5 Miles)
Refugio Animal de Costa Rica(1.7 Miles)
Escazú Village(2.4 Miles)
Parque de perros Rosalinda(2.4 Miles)
Iglesia Escazú(2.6 Miles)
Hospital Clínica Bíblica(3.1 Miles)
La Salle Natural Science Museum(3.5 Miles)
U.S. Embassy San José(3.5 Miles)
Hospital Metropolitano(3.5 Miles)
Sabana Park(3.5 Miles)
San José (SYQ-Tobías Bolaños Intl.)(5.8 Miles)
Juan Santamaria Intl. Airport (SJO)(13 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Location
In front of Multiplaza Shopping Center, San Rafael, Cantón Escazú, Costa Rica
Multiplaza Mall Escazu (0.2 Miles)
Plaza Itskazú (0.7 Miles)
Plaza Tempo (0.9 Miles)
Hospital Cima San José (1 Miles)
Avenida Escazú Shopping Center (1 Miles)
Multipark (1.5 Miles)
Room options
9
Suite, 1 Bedroom, Club (Pool View)
Room details
1 Single Bed
Sleeps 3
840 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
12
Premium Room, 2 Double Beds, Club
Room details
2 Double Beds
Sleeps 3
420 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
9
Suite, 1 Bedroom, Club (Top Floor)
Room details
1 Single Bed
Sleeps 3
840 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Premium Room, 1 King Bed, Club (Pool View)
Room details
1 Extra-Large Double Bed
Sleeps 3
420 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
25
Classic Room, 2 Double Beds, Pool View
Room details
2 Double Beds
Sleeps 3
323 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
10
Premium Room, 1 King Bed, Club
Room details
1 Extra-Large Double Bed
Sleeps 3
420 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
24
Classic Room, 1 King Bed, Pool View
Room details
1 Extra-Large Double Bed
Sleeps 2
323 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
22
Classic Room
Room details
1 Single Bed
323 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
10
Suite, 1 Bedroom, Club
Room details
1 Single Bed
Sleeps 3
840 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
23
Classic Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 3
323 ft²
Air ConditioningWi-Fi (Free)Deep Soaking Bathtub
22
Classic Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
323 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
9
Premium Room, 1 King Bed, Balcony (Club )
Room details
1 Extra-Large Double Bed
Sleeps 3
420 ft²
BalconyAir ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
10
Premium Room, 1 King Bed, Club (Top Floor)
Room details
1 Extra-Large Double Bed
Sleeps 3
420 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
9
Premium Room
Room details
1 Single Bed
420 ft²
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
Guest reviews of InterContinental Costa Rica at Multiplaza Mall by IHG
8.4
Very good
Based on 813 verified reviews
Who stays here?
Business
49%
Couple
25%
Family
13%
Group
7%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At InterContinental Costa Rica at Multiplaza Mall by IHG, travelers like the convenient mallside location, attractive pools, solid gym and spa, and often friendly staff, but note recurring service inconsistencies, dated areas, and various maintenance or room-quality issues.
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What guests think
At InterContinental Costa Rica at Multiplaza Mall by IHG, travelers like the convenient mallside location, attractive pools, solid gym and spa, and often friendly staff, but note recurring service inconsistencies, dated areas, and various maintenance or room-quality issues.
Cleanliness feedback ranges from very clean rooms to reports of musty odors, dirty windows, mold, and leaks. Dining gets praise for breakfast and several restaurants, though prices feel high and service can be slow or limited at times. Expect a convenient, full-service stay with strong amenities but uneven execution.
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AI-generated summary based on recent guest reviews
Facilities
Guests highlight attractive outdoor pools and a well-equipped gym. The spa earns compliments, but some report discount confusion, temporary relocation during works, and areas needing an update.
Related guest reviews
4
Antonio
23 Dec 2023
·
Stayed 1 night
El hotel está en obras y el SPA fue mudado a una habitación. Encontré las habitaciones algo viejas y pasadas de moda. El precio que pagué por la suite no lo vale.
El hotel está en obras y el SPA fue mudado a una habitación. Encontré las habitaciones algo viejas y pasadas de moda. El precio que pagué por la suite no lo vale.
8
Ada
30 Jun 2023
·
Stayed 2 nights
The fact that the hotel pool is open 24 hours was amazing. The hotel is incredibly safe and the staff were all amicable and worked hard to make sure that all of our stay was comfortable. The gym is fully outfitted with great equipment. The only problem was that when I checked in I was told that I didn’t pay for the breakfast and happy hour because I booked through Expedia. This mix up in communication didn’t break my trip too much. However, I would reconsider staying here in the future because the hotel is too pricey for no daily breakfast.
The fact that the hotel pool is open 24 hours was amazing. The hotel is incredibly safe and the staff were all amicable and worked hard to make sure that all of our stay was comfortable. The gym is fully outfitted with great equipment. The only problem was that when I checked in I was told that I didn’t pay for the breakfast and happy hour because I booked through Expedia. This mix up in communication didn’t break my trip too much. However, I would reconsider staying here in the future because the hotel is too pricey for no daily breakfast.
8
Jon
6 Feb 2022
·
Stayed 2 nights
Have always stayed here in CR and not much changes! Check In is always slow but to be fair staff are as helpful as they can be. The Hotel is starting to look a little dated especially the Spa area which could really do with a revamp! Still the only place I would stay due to choice of restaurants and surrounding area.
Have always stayed here in CR and not much changes! Check In is always slow but to be fair staff are as helpful as they can be. The Hotel is starting to look a little dated especially the Spa area which could really do with a revamp! Still the only place I would stay due to choice of restaurants and surrounding area.
8
Jessica
30 Jan 2025
·
Stayed 3 nights
It was a quick two days after spending several days in Quepos. I went specifically to use the spa which is wonderful and the treatments were worth it. The only problem I had is that for 500 a night with club access, I found the rooms to be poorly maintained and the service not that helpful. The bathtub smelled of urine and the cold faucet was broken. The windows were very dirty and the shower door leaked water with every shower. The shower doors were dirty too. Nobody offered to help me with my luggage which I had two suitcases and a backpack and I was alone. For a 5 star hotel I expected a bit more of a warm greeting. The pool is very nice and kept up well and the morning breakfast and happy hours were nice. All in all, it was decent. The spa made up for what the cleanliness and service of the front desk lacked.
It was a quick two days after spending several days in Quepos. I went specifically to use the spa which is wonderful and the treatments were worth it. The only problem I had is that for 500 a night with club access, I found the rooms to be poorly maintained and the service not that helpful. The bathtub smelled of urine and the cold faucet was broken. The windows were very dirty and the shower door leaked water with every shower. The shower doors were dirty too. Nobody offered to help me with my luggage which I had two suitcases and a backpack and I was alone. For a 5 star hotel I expected a bit more of a warm greeting. The pool is very nice and kept up well and the morning breakfast and happy hours were nice. All in all, it was decent. The spa made up for what the cleanliness and service of the front desk lacked.
10
Ben-Jacob
16 Nov 2025
·
Stayed 1 night
Great room, lovely outside pool area - a bit of tranquility in the city
Great room, lovely outside pool area - a bit of tranquility in the city
10
Cristhel
21 Dec 2025
·
Stayed 1 night
Great experience loved the gym
Great experience loved the gym
10
Gian
27 Jul 2024
·
Stayed 4 nights
Excellent property located directly off the main highway and across the street from a huge mall and movie theatres. Staff very polite and professional. Property gorgeous with pools, spa and full gym. Lots of dining options. Recommended.
Excellent property located directly off the main highway and across the street from a huge mall and movie theatres. Staff very polite and professional. Property gorgeous with pools, spa and full gym. Lots of dining options. Recommended.
10
Eduardo
27 Aug 2025
·
Stayed 3 nights
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
2
Lindsay
2 Jun 2025
·
Stayed 1 night
I strongly recommend that people stay at another property. The property was under construction and the rooms definitely needed some repairs. We booked a double bed room for us and our 2 children and were put in a king room. My husband had to sleep on the floor. Additionally, my credit card was charged multiple times with unapproved charges and now I am having to work with my bank to get a refund. Save yourself the trouble and stay at the Marriott Belen. It’s a nicer property for the same rate with much better customer service.
I strongly recommend that people stay at another property. The property was under construction and the rooms definitely needed some repairs. We booked a double bed room for us and our 2 children and were put in a king room. My husband had to sleep on the floor. Additionally, my credit card was charged multiple times with unapproved charges and now I am having to work with my bank to get a refund. Save yourself the trouble and stay at the Marriott Belen. It’s a nicer property for the same rate with much better customer service.
8
Luis
25 Oct 2023
·
Stayed 2 nights
Needs to be updated.
Needs to be updated.
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AI-generated summary based on recent guest reviews
Cleanliness
Many describe rooms and common areas as very clean, but others report dirty windows, musty odors, mold, leaks, and uneven upkeep.
Related guest reviews
10
kelly
28 May 2022
·
Stayed 1 night
staff was awesome, friendly and helpful. Room was very nice and clean. Would definitely recommend
staff was awesome, friendly and helpful. Room was very nice and clean. Would definitely recommend
2
Jill
3 Aug 2025
·
Stayed 2 nights
They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel
They would not allow my driver to come in to the property, which was a big inconvenience. There’s no 24 hour room service. There’s nothing special about this property. It’s better to stay off of this property and go to an actual hotel. It’ll be a lot cheaper there cleanliness is exactly what I gave them. One star we told the housekeeping and the front desk manager That there was stains and rips on the sheer curtains, never replaced it. The glass sliding door never worked and our room was right up against the pool, which people could easily open up that glass line door. I will never ever stay in this hotel again for the price that they charge. Save your money or stay at another hotel
10
Manuel Menendez
25 Nov 2025
·
Stayed 3 nights
The room and the entire hotel was very clean. All staff members were very polite, friendly, and professional. Everybody, in general, made us feel very welcome.
The room and the entire hotel was very clean. All staff members were very polite, friendly, and professional. Everybody, in general, made us feel very welcome.
10
Cristina
2 Jun 2023
·
Stayed 2 nights
Cerca, tranquilo, limpio y personal muy amable.
Cerca, tranquilo, limpio y personal muy amable.
6
MANUEL
11 Nov 2022
·
Stayed 3 nights
El servicio y calidad siempre ha sido muy bueno o excelente. No sé si fue la mala suerte en esta oportunidad pero aun en torre ejecutiva y la habitación tenia telas de araña, Sucio y con moho negro. El servicio muy bueno como siempre eso sí. En una cena de negocios y no se podía conversar ya que la alarma de incendios sonaba cada 5 minutos super fuerte. Al otro día en el desayuno lo mismo la alarma se activó. Fatal. Con lo anterior en mi percepción bajó de 5 estrellas a 3 estrellas. Les daré el beneficio de la duda pero es de poner atención a los temas para que baje de calidad a un precio elevado.
El servicio y calidad siempre ha sido muy bueno o excelente. No sé si fue la mala suerte en esta oportunidad pero aun en torre ejecutiva y la habitación tenia telas de araña, Sucio y con moho negro. El servicio muy bueno como siempre eso sí. En una cena de negocios y no se podía conversar ya que la alarma de incendios sonaba cada 5 minutos super fuerte. Al otro día en el desayuno lo mismo la alarma se activó. Fatal. Con lo anterior en mi percepción bajó de 5 estrellas a 3 estrellas. Les daré el beneficio de la duda pero es de poner atención a los temas para que baje de calidad a un precio elevado.
10
Claude
19 Oct 2025
·
Stayed 1 night
Clean nice hotel
Clean nice hotel
8
Jessica
30 Jan 2025
·
Stayed 3 nights
It was a quick two days after spending several days in Quepos. I went specifically to use the spa which is wonderful and the treatments were worth it. The only problem I had is that for 500 a night with club access, I found the rooms to be poorly maintained and the service not that helpful. The bathtub smelled of urine and the cold faucet was broken. The windows were very dirty and the shower door leaked water with every shower. The shower doors were dirty too. Nobody offered to help me with my luggage which I had two suitcases and a backpack and I was alone. For a 5 star hotel I expected a bit more of a warm greeting. The pool is very nice and kept up well and the morning breakfast and happy hours were nice. All in all, it was decent. The spa made up for what the cleanliness and service of the front desk lacked.
It was a quick two days after spending several days in Quepos. I went specifically to use the spa which is wonderful and the treatments were worth it. The only problem I had is that for 500 a night with club access, I found the rooms to be poorly maintained and the service not that helpful. The bathtub smelled of urine and the cold faucet was broken. The windows were very dirty and the shower door leaked water with every shower. The shower doors were dirty too. Nobody offered to help me with my luggage which I had two suitcases and a backpack and I was alone. For a 5 star hotel I expected a bit more of a warm greeting. The pool is very nice and kept up well and the morning breakfast and happy hours were nice. All in all, it was decent. The spa made up for what the cleanliness and service of the front desk lacked.
6
Carlos
20 Feb 2025
·
Stayed 3 nights
The bed was old and horribly lumpy, as a couple we were forced to sleep apart because there was a huge ridge in the middle of the bed, and completely sunken on either side. We barely slept because of this. Absolutely not fitting for a hotel of this price and category. The room also smelled musty from the air conditioning. Overall a very big disappointment, especially for the price I was charged. The only redeeming quality was the food, which was quite good.
The bed was old and horribly lumpy, as a couple we were forced to sleep apart because there was a huge ridge in the middle of the bed, and completely sunken on either side. We barely slept because of this. Absolutely not fitting for a hotel of this price and category. The room also smelled musty from the air conditioning. Overall a very big disappointment, especially for the price I was charged. The only redeeming quality was the food, which was quite good.
8
Amaury
27 Jul 2025
·
Stayed 3 nights
I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
6
Norka
18 Oct 2025
·
Stayed 5 nights
I had two rooms, the first one in the 5th floor did not get enough hot water, the second in the main tower, 4th floor had a leak in the front door, near the air conditioning , I think. By then , I just dealt with it. The condition of the lobby is bad. The staff is very nice tough and very pleasant
I had two rooms, the first one in the 5th floor did not get enough hot water, the second in the main tower, 4th floor had a leak in the front door, near the air conditioning , I think. By then , I just dealt with it. The condition of the lobby is bad. The staff is very nice tough and very pleasant
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable and of good size, but the décor feels dated to several guests, with comfort drawbacks like noisy or weak A/C, heavy bedding for the climate, and inadequate blackout curtains.
Related guest reviews
8
Carla Maria
16 Jan 2026
·
Stayed 1 night
The InterContinental is an okay hotel — very much in the classic American style: large, convenient, and functional, but lacking personality. A few things really brought the experience down. The minibar/fridge service was frustrating: the refrigerator comes locked, and it took far more effort than it should have to get it opened. This was especially inconvenient because I needed to store medication that must be kept refrigerated. Another downside is the carpeted hallways. As someone with allergies, this can be challenging unless the cleaning is absolutely impeccable — and here, it didn’t feel quite reassuring enough. Overall, it’s not the kind of hotel that makes you feel like you need to come back. That said, the other options in the area aren’t very different either.
The InterContinental is an okay hotel — very much in the classic American style: large, convenient, and functional, but lacking personality. A few things really brought the experience down. The minibar/fridge service was frustrating: the refrigerator comes locked, and it took far more effort than it should have to get it opened. This was especially inconvenient because I needed to store medication that must be kept refrigerated. Another downside is the carpeted hallways. As someone with allergies, this can be challenging unless the cleaning is absolutely impeccable — and here, it didn’t feel quite reassuring enough. Overall, it’s not the kind of hotel that makes you feel like you need to come back. That said, the other options in the area aren’t very different either.
4
Alfonso
2 May 2024
·
Stayed 1 night
Very well located, but very old… for the price is expensive
Very well located, but very old… for the price is expensive
6
Alejandro
26 Oct 2025
·
Stayed 4 nights
La habitación de buen tamaño, buen baño y buenos amenities. La calidad de las toallas excelente, las sábanas y ropa de cama standard, no de la calidad que uni espera en un Intercontinental. La habitación solo la limpian una vez al día, el teléfono de la habiación para comunicarse con recepción o solicitar algún servicio es muy mala. Las personas que tienden las camas lo hcen mal, las sábanas muy abajo, el hotel necesita mejorar mucho. El SPA es bastante bueno.
La habitación de buen tamaño, buen baño y buenos amenities. La calidad de las toallas excelente, las sábanas y ropa de cama standard, no de la calidad que uni espera en un Intercontinental. La habitación solo la limpian una vez al día, el teléfono de la habiación para comunicarse con recepción o solicitar algún servicio es muy mala. Las personas que tienden las camas lo hcen mal, las sábanas muy abajo, el hotel necesita mejorar mucho. El SPA es bastante bueno.
2
Rodrigo
27 Feb 2025
·
Stayed 1 night
Air conditioning did not work. Dated Bedrooms In the original tower Terrible
Air conditioning did not work. Dated Bedrooms In the original tower Terrible
6
herman
6 Nov 2025
·
Stayed 1 night
Las habitaciones tienen malas las cortinas y el black out. Están viejas y malas y no sirven. La luz entra por todas partes desde las 6 am El Front desk tiene un servicio deficiente. Se demora 1 hora en hacer check in con 5 personas adelante y 4 atendiendo el front desk. Ridiculo. Quejarse no vale de nada porque lo hice y no les importo mucho. Difícilmente dan un late check out de una hora extra o del todo no lo dan. La comida muy buena y el personal de los restaurantes y el valet muy decentes Por lo demás no vale más de 70 dólares la noche.
Las habitaciones tienen malas las cortinas y el black out. Están viejas y malas y no sirven. La luz entra por todas partes desde las 6 am El Front desk tiene un servicio deficiente. Se demora 1 hora en hacer check in con 5 personas adelante y 4 atendiendo el front desk. Ridiculo. Quejarse no vale de nada porque lo hice y no les importo mucho. Difícilmente dan un late check out de una hora extra o del todo no lo dan. La comida muy buena y el personal de los restaurantes y el valet muy decentes Por lo demás no vale más de 70 dólares la noche.
10
Ben-Jacob
16 Nov 2025
·
Stayed 1 night
Great room, lovely outside pool area - a bit of tranquility in the city
Great room, lovely outside pool area - a bit of tranquility in the city
10
Idemudia
30 Nov 2024
·
Stayed 3 nights
Great stay. Very comfortable. Would recommend
Great stay. Very comfortable. Would recommend
6
Noor E Alam
18 Aug 2023
·
Stayed 6 nights
I liked that this property has a bunch of restaurants, and several pools accessible in later hours. It has a good resort vibe. It looks like a "5 star". I stayed there with a friend instead of my usual spot in San Jose, because they were close to where I wanted to be and had double rooms available. The room was nice, bathroom had marble everything. The beds, I got horrible sleep, as they decided to over luxify the thing by adding down mattress topper, down duvet, and down pillows. All of this in a tropical climate. Basically that meant I had to keep the A/C as low as possible (as a Canadian), and bed was too hot. Daily room cleanup... my friend and I were sleeping in late, which meant that, we put up a sign that had three parts (I want cleaning, cleaning in progress, dont bother me). This sign apparently confuses the staff. Because even though we wanted privacy, we only got our room cleaned/towels changes 2 out of 5 nights we stayed there. One of the days my friend desperately asked the staff passing by to get fresh towels and get the room done. Her mistake was not to call front-desk. But not sure that would have worked, two phones in the room would only indicate a busy tone when front-desk was called. Now, to top all of this off. Once we checked out (a day earlier than what we paid for), we got a 100 USD bill, of that $50 was not ours. Mind you, that's 100_ USD in mini fridge bills for consuming only water (a mix of sizes and local vs import).
I liked that this property has a bunch of restaurants, and several pools accessible in later hours. It has a good resort vibe. It looks like a "5 star". I stayed there with a friend instead of my usual spot in San Jose, because they were close to where I wanted to be and had double rooms available. The room was nice, bathroom had marble everything. The beds, I got horrible sleep, as they decided to over luxify the thing by adding down mattress topper, down duvet, and down pillows. All of this in a tropical climate. Basically that meant I had to keep the A/C as low as possible (as a Canadian), and bed was too hot. Daily room cleanup... my friend and I were sleeping in late, which meant that, we put up a sign that had three parts (I want cleaning, cleaning in progress, dont bother me). This sign apparently confuses the staff. Because even though we wanted privacy, we only got our room cleaned/towels changes 2 out of 5 nights we stayed there. One of the days my friend desperately asked the staff passing by to get fresh towels and get the room done. Her mistake was not to call front-desk. But not sure that would have worked, two phones in the room would only indicate a busy tone when front-desk was called. Now, to top all of this off. Once we checked out (a day earlier than what we paid for), we got a 100 USD bill, of that $50 was not ours. Mind you, that's 100_ USD in mini fridge bills for consuming only water (a mix of sizes and local vs import).
10
Bernhard
12 Aug 2023
·
Stayed 2 nights
Sehr schöne Unterkunft! Bis auf die laute Klimaanlage in top Zustand. Sehr freundliches und bemühtes Personal. Hervorragende Poollandschaft
Sehr schöne Unterkunft! Bis auf die laute Klimaanlage in top Zustand. Sehr freundliches und bemühtes Personal. Hervorragende Poollandschaft
8
Luis
25 Oct 2023
·
Stayed 2 nights
Needs to be updated.
Needs to be updated.
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AI-generated summary based on recent guest reviews
Service
Feedback is mixed: many praise friendly, professional staff, while recurring complaints cite slow or unresponsive front desk, poor follow-up on problems, billing errors, and occasional room assignment mistakes.
Related guest reviews
10
Stephanie
16 Apr 2024
·
Stayed 3 nights
We stayed on the Club floor and the Club was excellent. Staff were outstanding. Super helpful. Great breakfast and evening snacks. Highly recommend.
We stayed on the Club floor and the Club was excellent. Staff were outstanding. Super helpful. Great breakfast and evening snacks. Highly recommend.
10
Manuel Menendez
25 Nov 2025
·
Stayed 3 nights
The room and the entire hotel was very clean. All staff members were very polite, friendly, and professional. Everybody, in general, made us feel very welcome.
The room and the entire hotel was very clean. All staff members were very polite, friendly, and professional. Everybody, in general, made us feel very welcome.
8
Asante
4 Aug 2025
·
Stayed 5 nights
Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
6
herman
6 Nov 2025
·
Stayed 1 night
Las habitaciones tienen malas las cortinas y el black out. Están viejas y malas y no sirven. La luz entra por todas partes desde las 6 am El Front desk tiene un servicio deficiente. Se demora 1 hora en hacer check in con 5 personas adelante y 4 atendiendo el front desk. Ridiculo. Quejarse no vale de nada porque lo hice y no les importo mucho. Difícilmente dan un late check out de una hora extra o del todo no lo dan. La comida muy buena y el personal de los restaurantes y el valet muy decentes Por lo demás no vale más de 70 dólares la noche.
Las habitaciones tienen malas las cortinas y el black out. Están viejas y malas y no sirven. La luz entra por todas partes desde las 6 am El Front desk tiene un servicio deficiente. Se demora 1 hora en hacer check in con 5 personas adelante y 4 atendiendo el front desk. Ridiculo. Quejarse no vale de nada porque lo hice y no les importo mucho. Difícilmente dan un late check out de una hora extra o del todo no lo dan. La comida muy buena y el personal de los restaurantes y el valet muy decentes Por lo demás no vale más de 70 dólares la noche.
8
Jon
6 Feb 2022
·
Stayed 2 nights
Have always stayed here in CR and not much changes! Check In is always slow but to be fair staff are as helpful as they can be. The Hotel is starting to look a little dated especially the Spa area which could really do with a revamp! Still the only place I would stay due to choice of restaurants and surrounding area.
Have always stayed here in CR and not much changes! Check In is always slow but to be fair staff are as helpful as they can be. The Hotel is starting to look a little dated especially the Spa area which could really do with a revamp! Still the only place I would stay due to choice of restaurants and surrounding area.
10
Gautam
25 Dec 2024
·
Stayed 3 nights
Front desk and house keeping is awful- they don't respond or pick up phone.
Front desk and house keeping is awful- they don't respond or pick up phone.
10
Tanya
11 Jul 2025
·
Stayed 4 nights
The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
10
Gian
27 Jul 2024
·
Stayed 4 nights
Excellent property located directly off the main highway and across the street from a huge mall and movie theatres. Staff very polite and professional. Property gorgeous with pools, spa and full gym. Lots of dining options. Recommended.
Excellent property located directly off the main highway and across the street from a huge mall and movie theatres. Staff very polite and professional. Property gorgeous with pools, spa and full gym. Lots of dining options. Recommended.
2
Judy
18 Nov 2024
·
Stayed 2 nights
For a hotel of this level, the staff was horrendous, at the registration desk, for room service, and in general, customer service.
For a hotel of this level, the staff was horrendous, at the registration desk, for room service, and in general, customer service.
6
Brian
29 Sept 2025
·
Stayed 5 nights
The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
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AI-generated summary based on recent guest reviews
Location
Widely praised for being across from Multiplaza Mall and near major roads, making shopping and business stops easy; several reviewers also felt the setting safe and convenient.
Related guest reviews
10
Cristina
2 Jun 2023
·
Stayed 2 nights
Cerca, tranquilo, limpio y personal muy amable.
Cerca, tranquilo, limpio y personal muy amable.
10
Xavier
11 Nov 2024
·
Stayed 3 nights
Very nice hotel. , close to mall and other businesses.
Very nice hotel. , close to mall and other businesses.
8
Mike Van Der
13 May 2025
·
Stayed 1 night
Very nice location, close to shopping mall. Lots of restaurants and very friendly staff
Very nice location, close to shopping mall. Lots of restaurants and very friendly staff
8
Alison
1 May 2025
·
Stayed 2 nights
Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
10
Bill
1 Nov 2023
·
Stayed 2 nights
Great for business travel! Very accommodating for Western travelers and great location.
Great for business travel! Very accommodating for Western travelers and great location.
10
Gian
27 Jul 2024
·
Stayed 4 nights
Excellent property located directly off the main highway and across the street from a huge mall and movie theatres. Staff very polite and professional. Property gorgeous with pools, spa and full gym. Lots of dining options. Recommended.
Excellent property located directly off the main highway and across the street from a huge mall and movie theatres. Staff very polite and professional. Property gorgeous with pools, spa and full gym. Lots of dining options. Recommended.
10
Michael
28 Jul 2024
·
Stayed 1 night
Best Hotel in San Jose but on the pricy side. All the restaurants are great and the Mall next door has a lot to do including a great cinema.
Best Hotel in San Jose but on the pricy side. All the restaurants are great and the Mall next door has a lot to do including a great cinema.
10
Avery Ellen
22 Jan 2024
·
Stayed 1 night
This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!
This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!
10
Patricio
16 May 2025
·
Stayed 1 night
Great hotel, beautiful outdoor pool and very close to a mall
Great hotel, beautiful outdoor pool and very close to a mall
10
Patricio
19 May 2025
·
Stayed 1 night
Great option with a mall feet away
Great option with a mall feet away
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AI-generated summary based on recent guest reviews
Dining
Multiple restaurants and the bar earn praise for tasty food and generous breakfasts, but others find prices high, service slow at times, and hours limited.
Related guest reviews
4
Pablo
20 Aug 2023
·
Stayed 1 night
Los restantes los abren a las 6pm queríamos comer desde las 5 y pues o comíamos algo que no queríamos o nos esperábamos ! Mmm nos tuvimos que esperar 6:00 para poder pasar , no 5:55 no 5:58 jajaja increíble , primera vez que nos pasa en un hotel de 5 estrellas !
Los restantes los abren a las 6pm queríamos comer desde las 5 y pues o comíamos algo que no queríamos o nos esperábamos ! Mmm nos tuvimos que esperar 6:00 para poder pasar , no 5:55 no 5:58 jajaja increíble , primera vez que nos pasa en un hotel de 5 estrellas !
6
Jorge
6 Jun 2025
·
Stayed 1 night
Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.
Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.
8
Alison
1 May 2025
·
Stayed 2 nights
Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
10
Les
23 Apr 2023
·
Stayed 2 nights
Great hotel - Loved the pool area and choice of restaurants
Great hotel - Loved the pool area and choice of restaurants
10
Stephen
7 May 2024
·
Stayed 1 night
Staff was above and beyond professional and friendly! Food was excellent
Staff was above and beyond professional and friendly! Food was excellent
10
Michael
28 Jul 2024
·
Stayed 1 night
Best Hotel in San Jose but on the pricy side. All the restaurants are great and the Mall next door has a lot to do including a great cinema.
Best Hotel in San Jose but on the pricy side. All the restaurants are great and the Mall next door has a lot to do including a great cinema.
10
Avery Ellen
22 Jan 2024
·
Stayed 1 night
This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!
This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!
8
Michael
22 Jul 2024
·
Stayed 1 night
Great place to stay. Clean rooms. Higher end hotel. Food was unfortunately just ok - dinner and breakfast.
Great place to stay. Clean rooms. Higher end hotel. Food was unfortunately just ok - dinner and breakfast.
10
Gregory
23 Apr 2024
·
Stayed 1 night
My girlfriend and I stay at this hotel probably six times a year. Staff is very friendly. Food is always excellent and it's very convenient for shopping.
My girlfriend and I stay at this hotel probably six times a year. Staff is very friendly. Food is always excellent and it's very convenient for shopping.
6
Brian
29 Sept 2025
·
Stayed 5 nights
The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
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AI-generated summary based on recent guest reviews
10
Karolina
last week
·
Stayed 1 night
Very good experience, as always stayed in a hotel plenty times. their amenities are very nice and the stuff is super friendly. Location is superb
Very good experience, as always stayed in a hotel plenty times. their amenities are very nice and the stuff is super friendly. Location is superb
8
Arron
10 Aug 2026
·
Stayed 1 night
There was no hot water in the shower.
There was no hot water in the shower.
10
Victor
30 Jul 2026
·
Stayed 1 night
I like staying here, breakfast, the gym, and the entire experience.
I like staying here, breakfast, the gym, and the entire experience.
10
Kent
27 Jul 2026
·
Stayed 2 nights
Best place to stay, period!
Best place to stay, period!
10
Kent
18 Jul 2026
·
Stayed 1 night
Everything from top to bottom=perfect
Everything from top to bottom=perfect
FAQs about InterContinental Costa Rica at Multiplaza Mall by IHG
Is parking available at the property?
Parking is available on-site, with both self-parking and valet parking options. Self-parking is covered and incurs a fee of CRC 8630.00 per day, while uncovered valet parking costs CRC 7800 per day. Reservations for parking are not required.
Is breakfast offered, and what are the details?
Breakfast is offered in a buffet style, available daily from 6:00 AM to 10:30 AM for a fee. The cost is approximately CRC 16500 for adults and CRC 8250 for children. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults sharing a guestroom.
What are the check-in and check-out times?
Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests can request these options at the front desk upon arrival.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided. Guests are encouraged to contact the property for more information regarding specific needs.
What is the location of the property in relation to key landmarks?
The property is located in front of Multiplaza Shopping Center in San Rafael, just a 5-minute walk from Multiplaza Mall Escazu and a 2-minute drive from Hospital Cima San José. Other nearby attractions include Avenida Escazú Shopping Center (1 mile away) and Business Center Forum 1 (3.6 miles away).
Does the property have a swimming pool?
Yes, the property features 3 outdoor swimming pools, including a heated pool and a children's pool. Pool access is available from 6:00 AM to 6:00 PM.
What are the policies for guests staying with children?
Children are welcome at the property. Up to 2 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-13: 253.98235487176515USD
- 2026-11-14: 257.96185348458863USD
- 2026-11-15: 261.9523864025879USD
- 2026-11-16: 278.0452140368042USD
- 2026-11-17: 272.0918699827271USD
- 2026-11-18: 272.0918699827271USD
- 2026-11-19: 272.0918699827271USD
- 2026-11-20: 258.09450063491823USD
- 2026-11-21: 267.5075871586304USD
- 2026-11-22: 232.6950944348755USD
- 2026-11-23: 275.6015527756348USD
- 2026-11-24: 275.6015527756348USD
- 2026-11-25: 275.6015527756348USD
- 2026-11-26: 273.5860595605774USD
- 2026-11-27: 1077.6860033913574USD
- 2026-11-28: 1077.6860033913574USD
- 2026-11-29: 264.21801856927493USD
- 2026-11-30: 275.6015527756348USD
- 2026-12-01: 252.9792255154114USD
- 2026-12-02: 248.9997269025879USD
- 2026-12-03: 236.0470674025879USD
- 2026-12-04: 221.64955310687256USD
- 2026-12-05: 224.64521557681275USD
- 2026-12-06: 241.04072967694094USD
- 2026-12-07: 264.9397563230591USD
- 2026-12-08: 265.5860369228516USD
- 2026-12-09: 287.5842362965698USD
- 2026-12-10: 270.57880770608523USD
- 2026-12-11: 287.5842362965698USD
- 2026-12-12: 204.67409880270387USD
- 2026-12-13: 276.5701494665527USD
- 2026-12-14: 216.12752254870605USD
- 2026-12-15: 287.5842362965698USD
- 2026-12-16: 216.65676550305176USD
- 2026-12-17: 287.5842362965698USD
- 2026-12-18: 215.13541067694092USD
- 2026-12-19: 249.6091367753296USD
- 2026-12-20: 220.65099895022584USD
- 2026-12-21: 197.6842028855896USD
- 2026-12-22: 205.1811554025879USD
- 2026-12-23: 205.6726529593506USD
- 2026-12-24: 201.67841951217653USD
- 2026-12-25: 208.66831542929077USD
- 2026-12-26: 220.65099895022584USD
- 2026-12-27: 215.65821134640504USD
- 2026-12-28: 227.084924USD
- 2026-12-29: 208.15750783847048USD
- 2026-12-30: 216.65676550305176USD
- 2026-12-31: 220.65099895022584USD
- 2027-01-01: 220.11803864611818USD
- 2027-01-02: 208.66831542929077USD
- 2027-01-03: 230.6365573372803USD
- 2027-01-04: 216.65676550305176USD
- 2027-01-05: 220.65099895022584USD
- 2027-01-06: 235.6293449411011USD
- 2027-01-07: 235.6293449411011USD
- 2027-01-08: 218.65389063693237USD
- 2027-01-09: 220.11803864611818USD
- 2027-01-10: 236.62789909774781USD
- 2027-01-11: 230.07231074105837USD
- 2027-01-12: 244.0170821128235USD
- 2027-01-13: 242.61924085821533USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 6:00 AM to 6:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
- Covered self parking fee: CRC 8630.00 per day
- Uncovered valet parking fee: CRC 7800 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Services
Business centre
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Garden
Golf course (nearby)
Child pool
Pool outdoor
Outdoor heated pool
Live music
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Steam room
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Poolside bar
Packed lunches
Breakfast in the room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Valet parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi