Victoria Hotel and Suites Panama

The property can use some work as the fixtures in thr barhroom are falling apart and the doors are tight to open and close. The breakfast was great, lady at the front desk with the red hair was exceptional! She made up for any inconveniences...she ensured we received a refrigerator, iron, board and hairdryer which weren't in the room and also alowed us a room a little earlier as we were extremely tired from flyin all night. Pool area is lovely and everything is walkable. Didnt like the rolling beds and they kept rolling around...

Que tiene piscina arriba y las vistas son buenas; es céntrico. Lo que no me gusto fue el alrededor, que no tiene nada que ver con el hotel en sí, y ver como una Vía tan transitada años atrás, ya no tiene esa vida de antes.

Enjoyed my stay Loved the strong hot shower Breakfast was fine Rooftop pool was excellent Gym was basic

L’hôtel est bien situé et le lobby est beau, La salle de gym est désuète, la piscine minuscule et aucun service au toit( pas de serviette) Les plafonds sont mouillés et plein de moisissure, aucune eau chaude, sur climatisé n’a qu’un mode, Hi et 18º donc soit on a chaud, soit on gèle

We arrived only to be told that the pool had leaked onto the floor where our room was reserved (obviously no one’s fault). They said they had no other rooms available so we would be sent to a Holiday Inn and not be reimbursed the price difference. The Holiday Inn was not nice - old, moldy, etc. We cancelled our stay after the first night and then went to the Renaissance for the remainder of our stay. The complaint with Victoria Hotel is that they could have sent me a message when they knew our reserved room had water intrusion so we could have made alternative plans.

Super bien, intalaciones cómodas, limpias, excelente servicio.

The facility is generally very modern and clean. However we were only told at check-in that the pool was being remodeled and we were accommodated at Tryp to use their pool. We asked about compensation as we had to walk over to Tryp which, although it was nice and about 5 mins walk, still was an inconvenience. We were told that we had the option to book elsewhere once we were told about the remodeling of the pool. To be honest, to find a hotel at last minute was not ideal, and I found that comment unfortunate. Apart from that, the hotel staff was friendly and helpful, other challenges were quickly resolved. The bar wasn’t as open and accessible as I would’ve liked but there were shops across the street where the drinks were cheap. The breakfast was very decent although the restaurant area seems more like a cafeteria. Overall I would recommend but I hope they address my areas of concern.

Free parking. Pool tiny. Area around hotel is run down. Trash pile almost next to hotel. But bang for the buck I guess is worth it.

Food selection not good. Had to ask for more than 1 wash cloth. No ice bucket in the room. No ice in the ice machine. Additional $75.00 charge if family member or guest visit your room.

O quarto é até bom. A equipe boa ; disponibilizaram café da manhã qdo tivemos que sair cedo para os passeios . Mas o que precisa melhorar é a academia . Não tem água ; ar condicionado desligado .

Courteous, pleasant, helpful staff. Hotel beautiful and clean. Enjoyed my stay.

Place needs a facelift. Need toilet seat replace. Large shower but dirty floor inside had to wear my flip flop inside afraid to get something undesirable on my feet. New mattress is needed for the bed. Stain on the bedcover on one of the bed they did changed it on our last day. Wi-Fi is inconsistent. The bottom of the curtain was very dirty. The only good thing I can say about the place is air conditioner works

In general, the hotel was very nice. It was scrupulously clean, which was very important for our stay. The staff were pleasant and spoke various languages. The only concern was the sense that the property needed some renovation. I would recommend this hotel for someone who wanted a clean room without a lot of frills located in the Cangrejo area of Panama City.

Muy limpio

The property was located in walking distance to food places, stores, supermarket. Plenty of taxis available constantly. First room assigned had signs of mold and a smell. Front desk was helpful in providing a new room quickly. Rooms do not match what is portrayed in photos online. The staff made it better. Adequate toiletries provided and the cleaning staff did a good job with the new room.

Terrível desde o início. Cofre sem fixação. Andei cm ele pelo hotel para mostrar que não era fixo até que apareceu um funcionário para fixa-lo. Nunca, nunca limpavam o quarto mesmo solicitando. Voltávamos e tínhamos que pedir para limpar e aguardar. Iluminação do quarto era muito baixa. Café da manhã sofrível. Barulho ininterrupto noite e dia vindo da área de serviço que ficava acima de nosso quarto. Porta banheiro sempre rangendo, sempre ! Sabonetes e toalhas contadinhos, contadinhos portanto, uma única toalha para passar 24 horas sem ter onde secar. Registro de água do chuveiro extremamente ruim e ineficiente pois o misturador de água quente fria não funcionava direto. Não tinha saboneteira para se apoiar sabonete/shampoo. Pessoal da recepção foi esforçado para ajudar, Elevador só era acessado via cartão magnético. Ocorre que todos os cartões de todos os hóspedes não funcionavam. Necessitava ficar friccionando o cartão para ter a sorte de funcionar. Infelizmente foi uma péssima experiência.

Customer service was excellent, however room was not cleaned as expected

Me gusta por que su ubicación es bastante céntrica, la limpieza es muy buena!

Excelente atención del personal y muy buena ubicación, las instalaciones están limpias y ordenadas, muy agradable todo. Definitivamente, este será el hotel a utilizar en mis próximos viajes de negocios y placer.

We were very impressed with the cleanliness and quietness of our room. Love staying in this area and will definitely return

Place needs a facelift. Need toilet seat replace. Large shower but dirty floor inside had to wear my flip flop inside afraid to get something undesirable on my feet. New mattress is needed for the bed. Stain on the bedcover on one of the bed they did changed it on our last day. Wi-Fi is inconsistent. The bottom of the curtain was very dirty. The only good thing I can say about the place is air conditioner works

Had I overnight in Panama... I wanted someplace close to multiplaza mall. Taxi was 3 balboas to the mall The staff was great, helpful and very friendly! Room was a little outdated but very clean and comfortable! Shower was hot but could use more pressure. I will probably stay again soon!!

The property was located in walking distance to food places, stores, supermarket. Plenty of taxis available constantly. First room assigned had signs of mold and a smell. Front desk was helpful in providing a new room quickly. Rooms do not match what is portrayed in photos online. The staff made it better. Adequate toiletries provided and the cleaning staff did a good job with the new room.

Enjoyed my stay Loved the strong hot shower Breakfast was fine Rooftop pool was excellent Gym was basic

L’hôtel est bien situé et le lobby est beau, La salle de gym est désuète, la piscine minuscule et aucun service au toit( pas de serviette) Les plafonds sont mouillés et plein de moisissure, aucune eau chaude, sur climatisé n’a qu’un mode, Hi et 18º donc soit on a chaud, soit on gèle

This is the best place to stay whenever traveling to Panama. The bed in the accommodation I stayed on this trip was noisy, but I would recommend this hotel to anyone who is quiet and comfortable. The friendliness of the staff is also the best.

AC was on but I felt humid and stuffy half the time.

Long wait for check in. When checking in they could not find my reservation. After showing a copy of the hotels.com confirmation I was upgraded to a suite which was not in great condition. Doors stuck did not open easily, curtains would not close and ripped, bed Awful should have been replaced years ago, lighting not great in the room. About 7pm I went out for dinner and I asked the clerk at reception to request a "transport for the airport" for the next morning at 5am he said he would. When I returned from dinner about 10pm I asked him again and he said he made arrangements. At 4:45am I go down to the lobby and I am told they had NO record of transport for me being made. They called a "regular taxi" which was old and beat up. I know the route to the airport and the driver started to take me a "different way", I told him to immediate take the "Corredor Sur". He started a different path and had to stop and buy gas, I had to tell him which way to go correctly. Just "in case" I had pulled out a hard thin steel pen and was ready to jab him in the neck "completely"... Always be PREPARED for eventual outcomes in Latin America. Would I stay again at this hotel in Panama ? NEVER ! Stay at the "Best Western Plus Zen" in PTY. That is a good hotel in good condition and they are efficient.

Pleasant hotel with spacious rooms, firendly staff and great location. Excellent value and location.

We were very impressed with the cleanliness and quietness of our room. Love staying in this area and will definitely return

Everyone at the desk was super helpful. Anthony was above and beyond.

Courteous front desk staff. Excellent service.

Location, good value, nice staff.

We didn’t get to stay at the hotel due to electricity problem in some floors. We were just shipped of to another less nicer hotel, without any apologies or compensation. And the other hotel had not gotten any info about it, so when we arrived, we had to stand in a long check-in cue. This whole thing took 1,5 hour and caused us to miss our dinner reservation. I think this was really bad service. The hotel was booked over a month in advance, so the least they could do was contact us in ahead of check-in date and send us directly to the new hotel so we hadn’t lost so much time. Will definitely not choose this hotel next trip to Panama.

We arrived only to be told that the pool had leaked onto the floor where our room was reserved (obviously no one’s fault). They said they had no other rooms available so we would be sent to a Holiday Inn and not be reimbursed the price difference. The Holiday Inn was not nice - old, moldy, etc. We cancelled our stay after the first night and then went to the Renaissance for the remainder of our stay. The complaint with Victoria Hotel is that they could have sent me a message when they knew our reserved room had water intrusion so we could have made alternative plans.

Long wait for check in. When checking in they could not find my reservation. After showing a copy of the hotels.com confirmation I was upgraded to a suite which was not in great condition. Doors stuck did not open easily, curtains would not close and ripped, bed Awful should have been replaced years ago, lighting not great in the room. About 7pm I went out for dinner and I asked the clerk at reception to request a "transport for the airport" for the next morning at 5am he said he would. When I returned from dinner about 10pm I asked him again and he said he made arrangements. At 4:45am I go down to the lobby and I am told they had NO record of transport for me being made. They called a "regular taxi" which was old and beat up. I know the route to the airport and the driver started to take me a "different way", I told him to immediate take the "Corredor Sur". He started a different path and had to stop and buy gas, I had to tell him which way to go correctly. Just "in case" I had pulled out a hard thin steel pen and was ready to jab him in the neck "completely"... Always be PREPARED for eventual outcomes in Latin America. Would I stay again at this hotel in Panama ? NEVER ! Stay at the "Best Western Plus Zen" in PTY. That is a good hotel in good condition and they are efficient.

Very nice property and the staff is really nice.

We wish we could review this property, however, upon our arrival, after receiving ZERO notice from wither Expedia OR Victoria, we were told that Expedia's Booking Platform had been accepting bookings while the hotel was already fully booked. We were then sent to a close hotel which was a fraction of what we booked at Victoria and neither the hotel nor this platform has agreed to issue a refund of the difference... My lesson learned at a cost - take heed.

Awesome, the stay was short but worthwhile. The front desk let me feel like family, probably that's their job but I feel that they meant the warmest of their heart. Ms. Gisela said to me" I was asking for you I did see you" as a regular at the hotel some folks know me by name as they see me. Excellent

The lady at the front desk was not very friendly and many guests, not only me have to wait almost an hour after the 3pm check in time to get assigned our room. Hotel centrally located and the crew at the restaurant were very friendly. Not sure if will rebook this place again.

Centralized location

Fue una experiencia excelente y buena ubicación. Encontrarás restaurantes de muy buena calidad, muy recomendado.

Pretty good hotel but located in a very run down area.

La zona en la noche es media extraña

Had I overnight in Panama... I wanted someplace close to multiplaza mall. Taxi was 3 balboas to the mall The staff was great, helpful and very friendly! Room was a little outdated but very clean and comfortable! Shower was hot but could use more pressure. I will probably stay again soon!!

Good location

Nahe an der Metro

Neighborhood a little trashy

Free parking. Pool tiny. Area around hotel is run down. Trash pile almost next to hotel. But bang for the buck I guess is worth it.

We were very impressed with the cleanliness and quietness of our room. Love staying in this area and will definitely return

The property can use some work as the fixtures in thr barhroom are falling apart and the doors are tight to open and close. The breakfast was great, lady at the front desk with the red hair was exceptional! She made up for any inconveniences...she ensured we received a refrigerator, iron, board and hairdryer which weren't in the room and also alowed us a room a little earlier as we were extremely tired from flyin all night. Pool area is lovely and everything is walkable. Didnt like the rolling beds and they kept rolling around...

Room had a weird smell. Also we paid for breakfast to be included. On the first morning, they opened up 10 min later, okay no big deal things happen. But on our second day there, they opened about an hour late. There was no one there to give an explanation or let anyone know why they were not yet opened. I went down to the lobby to ask what was going on, and they said they had an issue and we were working on it. But there was no estimated time of when it would be open. On that day, we had an excursion planned for which we were being picked up. We were unable to eat, as we had to leave at 7:30am (the breakfast opened up at 7:25am, should’ve been opened since 6:30am). Very unprofessional

I hated breakfast, food wasn’t great, plus overwhelmed chef and unbothered servers. too forever to replenish dishes that were done and to clean the tables. Donning space to small. The keys to access the rooms and elevator consistently malfunctioned.

I enjoyed staying here for the convenience and comfort. What I did not like was; I decided to purchase breakfast a morning and it was not good, my husband and myself took one bite and left the food and still had to pay usd26.00 which I was told usd$12.50 for both of us.

Enjoyed my stay Loved the strong hot shower Breakfast was fine Rooftop pool was excellent Gym was basic

Limited dishes. Should be a mixture

The facility is generally very modern and clean. However we were only told at check-in that the pool was being remodeled and we were accommodated at Tryp to use their pool. We asked about compensation as we had to walk over to Tryp which, although it was nice and about 5 mins walk, still was an inconvenience. We were told that we had the option to book elsewhere once we were told about the remodeling of the pool. To be honest, to find a hotel at last minute was not ideal, and I found that comment unfortunate. Apart from that, the hotel staff was friendly and helpful, other challenges were quickly resolved. The bar wasn’t as open and accessible as I would’ve liked but there were shops across the street where the drinks were cheap. The breakfast was very decent although the restaurant area seems more like a cafeteria. Overall I would recommend but I hope they address my areas of concern.

The breakfast could be better, wished there wer3 more options but overall was great! The property was clean and modern and staff was amazing! Def recommended

Food selection not good. Had to ask for more than 1 wash cloth. No ice bucket in the room. No ice in the ice machine. Additional $75.00 charge if family member or guest visit your room.

Ótimo hotel no Panamá, excelente custo benefício, confortável, ótimo café da manhã e funcionários muito atenciosos, inclusive a funcionária Jerônima da recepção que ajudou até a fazer reserva de um passeio, nota 10