La Casona Dorada

Did not like: No hot water 2 out of 4 days. Outdated furniture. Terrible pillows. Bathroom shower sliding door did not work. TV did not work (no reception). No iron. Closet was makeshift portable wardrobe. What was good: Friendly staff in kitchen during morning breakfast. One of the night reception attendants. It had a clean pool. Quiet neighborhood.

Well this was my 3rd time staying here. The staff is super nice. Shout out to my guy Christian for giving me some great customer service. He was always helpful. The ladies at the bar are very nice as well. They helped me with my Espanol and I taught them a little English. The pool was cloudy the first day but knowing i swim every day they whipped it into shape quickly and skimmed it every morning. Overall the property is kept very clean. The ladies on the floors are mopping and cleaning all day nonstop. Like everything in Santo Domingo it is a little broken if you look close enough. My suite had a jacuzzi tub but the drain stopper didnt work that well. With a little ingenuity and common sense i was able to have a few soaks in some super hot water. The tvs are small though and my phone never worked right. No big deal. The bed was nice but like most pillows in the DR they were terrible. The hotel food was good but got boring quickly. Luckily Villar Hermanos is across the street if you need a change. A pharmacy and bank super close and the colmado down the street has some of the coldest beer in Snto Domingo. Overall for the money spent this is a little gem close to the colonial zone.

Excellent service, the staff is very friendly, always willing to cooperate, the pool is always clean, but I think breakfast should be different every day

I like that the hotel is super quiet and the staff is friendly. But I went with my husband in the second floor to dine in the restaurant and the dinner took forever to come. After it arrived instead of eating there we take it to the room but at least it worth the wait ‘cause it was delicious. I would like to come back again.

I like the gym & outside T.v.

The restaurant an d bar services is no good

Nice and peaceful. In the community where I can walk the streets anytime of the day or night and I am just a citizen of there country. No problems Good relaxing

I travel for business and base my reviews on the services mentioned on the site and how they compare with what I encounter. My primary interests are wi-fi and speed for my work, a/c, and hot water. Those aforementioned attributes were excellent. There were some glitches but they were handled quickly and professionally. To my American tastes, the breakfast sucked. There were many who partook, but restocking was not a strong suit. I had positive lunch and negative dinner service experiences. The food(fish) at both was excellent. I stayed an extra day to complete my business at my initial hotels.com rate. I would recommend this hotel based on my discussion.

So there were a few issues with my stay but they fixed some of the main ones so that's a good thing because some places don't get around to fixing things that are wrong. The other issue is they change the wi-fi system so if you use your Amazon fire stick for the moment there's going to be an issue but they're working on that as well so let's see how that goes before my next trip. Other than that the people in the reception are great and the cleaning ladies are great. The workers are overall friendly and pretty cool so even when things are going a little left they make your state pleasant. The gym is outstanding when we talk about purpose. It doesn't have a lot of new equipment it just has a bunch of functioning equipment that allows you to more than get the job done for a workout. It's outstanding for the purpose of a workout.

Great service, very good security.very professional team at check in

Excelente servicio y habitaciones limpias, sin dudas me volvería a quedar aquí!

Clean

the room was clean

The room was nice and clean

Bedroom in very bad condition with poor cleaning routine bed were very dirty.

Our stay was not great. The staff did their best to accommodate all of the issues and were really nice, but the facility could use an overhaul remodel. I found dead bugs in my room, but never any live ones. The room pictures can be disregarded as most of the amenities in them are non-functional. My room had a jacuzzi tub that was non-functional. I was told that no jacuzzi tubs in any room are functional. My room had a kitchen with a non-functioning sink and stove that was not hooked up at all. I was told that the kitchens in every room are non-functional. The shower was a 3-part system with a full-flowing faucet at the bottom, a hand wand in the middle and a rainfall fixture at the top. The rainfall fixture was non-functional and just drained large amounts of water from the back instead of the little nozzles, so my showers were just using the hand wand. The air conditioning unit in the room was great, but the hallways and lobby are not air conditioned. It gets hot and humid the second you leave the room. There was also a dated smell to the kitchen area of the room. I opened a window to air it out, but could not do so for long, because there are no screens on the windows and I didn't want any bugs to get in. I thought the breakfast would be the same every day, but it was different. One day it was great, the next day not so much. Expedia states that the rooms come with free bottled water. This is false and the staff informed me that this is an error. Bottled water is 50 pesos.

Affordable, clean

The original room I was given was dirty and stained bedding, we were given another option but that room as well was

The hotel was average and just about what I expected for the price. The room was basic and my only complaint was that I spotted a couple of roaches and there were no wash cloths during the stay, only towels. This was my first trip to the island so I’m not sure if that was the norm there.

Muy buena ubicación, zona segura, tranquila, hotel e instalaciones limpias, muy bonitas las áreas verdes, personal muy atento.

Did not like: No hot water 2 out of 4 days. Outdated furniture. Terrible pillows. Bathroom shower sliding door did not work. TV did not work (no reception). No iron. Closet was makeshift portable wardrobe. What was good: Friendly staff in kitchen during morning breakfast. One of the night reception attendants. It had a clean pool. Quiet neighborhood.

Well this was my 3rd time staying here. The staff is super nice. Shout out to my guy Christian for giving me some great customer service. He was always helpful. The ladies at the bar are very nice as well. They helped me with my Espanol and I taught them a little English. The pool was cloudy the first day but knowing i swim every day they whipped it into shape quickly and skimmed it every morning. Overall the property is kept very clean. The ladies on the floors are mopping and cleaning all day nonstop. Like everything in Santo Domingo it is a little broken if you look close enough. My suite had a jacuzzi tub but the drain stopper didnt work that well. With a little ingenuity and common sense i was able to have a few soaks in some super hot water. The tvs are small though and my phone never worked right. No big deal. The bed was nice but like most pillows in the DR they were terrible. The hotel food was good but got boring quickly. Luckily Villar Hermanos is across the street if you need a change. A pharmacy and bank super close and the colmado down the street has some of the coldest beer in Snto Domingo. Overall for the money spent this is a little gem close to the colonial zone.

Had a great three night stay. Finally figured out the hot water on my third day. Start out all the way to the left for about a minute move it all the way to the right for about a minute back to the middle and then slowly back to the left and it should get super hot. Other than that had a gigantic bed it was a little hard but all right. Fridge was great and breakfast was fine.

I love it I always stay here the only thing this time the room wasn’t quite what I expected it was very small love the balcony just wish it was a bigger room and the bathroom was terrible

Это отель требует косметического ремонта. Не сравним ни с одним отелем в 🇷🇺🇷🇺🇷🇺. Постельное бельё давай серожёлтый матрас неудобным, для того чтобы сесть в джакузи мне пришлось купить творогу и помыть её самому

Our stay was not great. The staff did their best to accommodate all of the issues and were really nice, but the facility could use an overhaul remodel. I found dead bugs in my room, but never any live ones. The room pictures can be disregarded as most of the amenities in them are non-functional. My room had a jacuzzi tub that was non-functional. I was told that no jacuzzi tubs in any room are functional. My room had a kitchen with a non-functioning sink and stove that was not hooked up at all. I was told that the kitchens in every room are non-functional. The shower was a 3-part system with a full-flowing faucet at the bottom, a hand wand in the middle and a rainfall fixture at the top. The rainfall fixture was non-functional and just drained large amounts of water from the back instead of the little nozzles, so my showers were just using the hand wand. The air conditioning unit in the room was great, but the hallways and lobby are not air conditioned. It gets hot and humid the second you leave the room. There was also a dated smell to the kitchen area of the room. I opened a window to air it out, but could not do so for long, because there are no screens on the windows and I didn't want any bugs to get in. I thought the breakfast would be the same every day, but it was different. One day it was great, the next day not so much. Expedia states that the rooms come with free bottled water. This is false and the staff informed me that this is an error. Bottled water is 50 pesos.

I travel for business and base my reviews on the services mentioned on the site and how they compare with what I encounter. My primary interests are wi-fi and speed for my work, a/c, and hot water. Those aforementioned attributes were excellent. There were some glitches but they were handled quickly and professionally. To my American tastes, the breakfast sucked. There were many who partook, but restocking was not a strong suit. I had positive lunch and negative dinner service experiences. The food(fish) at both was excellent. I stayed an extra day to complete my business at my initial hotels.com rate. I would recommend this hotel based on my discussion.

Great place and affordable , beds are a hard and uncortable

They forgot to clean my room change bed sheets Wi-Fi- just terrible ( only if you at hotel lobby u have it ) Not to much variety of tv Chanel’s

Tienen buena limpieza pero el mantenimiento de los closet y los televisores es malo devieran tener televisores mas grandes y inteligentes smart

the staff was very professanal,they were there when u need them.overall outstanding job.

Front desk officer doesn’t have access to hotels.com so he charged me again! Never again!!!!

Valet parking is not on time sometimes u wait to long

I like that the hotel is super quiet and the staff is friendly. But I went with my husband in the second floor to dine in the restaurant and the dinner took forever to come. After it arrived instead of eating there we take it to the room but at least it worth the wait ‘cause it was delicious. I would like to come back again.

El recepcionista que me recibió para el check in fue grosero y altanero. El servicio al cliente en las demás áreas fue bueno. Me asignaron una habitación cuyo colchón estaba maloliente y hasta una cuchara tenía, pero protesté y me asignaron otro que estuvo bien.

I got an upgrade and a staff was great as usual.

The staff and cleaning women were wonderful!

My stay in La Casona Dorada was really exceptional, the members of the hotel make you feel at home, a real pleasure, from the reception to the room service. I can mention Maria, Cristian lulu the chef and all the others, thank you for making me spend 10 days very like family. thank you all. I will see you again

Absolutely love the staff and personnel! Everyone was friendly and respectful! Will stay again anytime!

Great service, very good security.very professional team at check in

Es un hotel bueno para su categoria...habitacion limpia...buen wifi...buen servicio....no recomendable si deseas permanecer en zona colonial.

My parents every time they go to DR they love to stay at this place . They are no second thought. They said is nice and is right in the center of the city.

Safe, quiet, dining options, transportation, walkable.

Nice and peaceful. In the community where I can walk the streets anytime of the day or night and I am just a citizen of there country. No problems Good relaxing

Good location

It was very good location for visiting the center of the town where all historic views can be apricieade.

Was in a good location ,close to everything more or less

Esta cerca del malecón

Muy buena ubicación, zona segura, tranquila, hotel e instalaciones limpias, muy bonitas las áreas verdes, personal muy atento.

Very dangerous in the evening very bad sidewalks

El desayuno deficiente y el servicio durante el desayuno, horrible.

El desayuno es muy completo. Y tienen variedad para elegir, son amables los empleados también!

I like that the hotel is super quiet and the staff is friendly. But I went with my husband in the second floor to dine in the restaurant and the dinner took forever to come. After it arrived instead of eating there we take it to the room but at least it worth the wait ‘cause it was delicious. I would like to come back again.

Staff was great but for breakfast it was buffet style and ran out of food by 9am, every limited options. It was Limited staff, so the was run around doing their best but helpful from start to finish

Very supportive staff and convenience at an affordable price. The food in the restaurant is tasty.

I love the restaurant food was so yummy didn’t like breakfast was cold and same thing everyday

The same breakfast for one month was awful. The cut up fruit was often overripe, and the coffee was deplorable. They ran out of bread on a regular basis and there’s no toast. One type of juice and it varied every day between being watery or not.

I travel for business and base my reviews on the services mentioned on the site and how they compare with what I encounter. My primary interests are wi-fi and speed for my work, a/c, and hot water. Those aforementioned attributes were excellent. There were some glitches but they were handled quickly and professionally. To my American tastes, the breakfast sucked. There were many who partook, but restocking was not a strong suit. I had positive lunch and negative dinner service experiences. The food(fish) at both was excellent. I stayed an extra day to complete my business at my initial hotels.com rate. I would recommend this hotel based on my discussion.

Have to be early for breakfast every limited, the simple room is nothing special.

The rooms looks old fashion, but are clean, the breakfast is not good. and the price in the restautant are expensive, there are alternative in the are with other restaurants